Setting Up Your Account
How to Order
To Find Your Lenses
- Select your contact lenses from the `Contact Lens Type` or `Contact Lens Brand` links from the left hand side of this screen.
- or, Type in your exact brand name to the Search box and Click `Go`. Select the lens you wear and continue with the order.
- or, Choose your lenses from the drop down menu, scroll down and select the lens you wear and click on it
Payment Options
Once you`ve browsed our store and decided which items you want to buy, you can choose from a range of Payment Options designed to suit you. We take all major credit cards and Paypal.
Ordering One Box
Definitely!! Most companies insist on a three month supply and a lot of Opticians practices will try to sign you up to a standing order so that you will get lenses every month, whether you want them or not!
We realise that people may only want to wear their lenses once a week, for sport for example, and so a box of daily lenses may last you a year.
To meet this demand we sell you lenses by the box, for only one eye if that is what you require, with Freepost*thrown in (UK only)!
* Freepost available in the UK for orders over £35
How come Prices Are So Low?
- WE BUY BIG! - so we can negotiate extra discounts from our suppliers and pass the savings on to you.
- Factory Direct - we have cut out the middlemen - the high street opticians, together with his chunk of profits so you benefit with great prices.
- We have a warehouse packed with lenses instead of leasing expensive high street opticians shops, saving further money.
.... and remember, all our lenses are identical to the lenses that you get from your optician - we buy them from the same manufacturers (Bausch & Lomb, Cibavision, Johnson & Johnson and Coopervision).
Getting Your Prescription
Once the Contact Lens Fitter and Customer are satisfied with the fitting of the contact lenses, the fitting is complete and the Contact Lens Fitter must give the customer a `signed, written specification of each lens fitted, sufficient to enable the lens to be supplied elsewhere`
The College of Optometrists believes this fitting period should not exceed three months. If the fitting period is significantly longer than three months, the Contact Lens Fitter should be able to justify a longer period.
Cancelling An Order
An order may be cancelled anytime up until the order status is marked as despatched in `Your Account`. Please contact customer support Monday to Friday 9am - 5 pm on Phone 0345 319 3000, or send an email to service@contactlenses.co.uk stating the order number and that you wish to cancel.
If lenses have already been despatched to you, you can still terminate the agreement - please contact us for a Return Merchandise Authorization (RMA). You must return all the products in the original packaging provided with them. Once we have then received the products, you will be issued a full refund.
For further information please also see our Guarantees and Returns page.
Availability
Once you have selected your lenses and logged in, will will tell you if your lenses are in stock and the approximate delivery date.
Welcome to Contactlenses.co.uk
Contactlenses.co.uk is an online store selling replacement contact lenses and solutions at significant discounts to the traditional route of getting your contact lenses from your High Street Opticians. Ordering online will save you time and hassle!
We distribute from a UK warehouse which stocks a huge range of contact lenses, ensuring Fast and Free Delivery.
Whenever you purchase you will find our service is fast, efficient, and good value - and we only supply identical branded lenses as fitted by your optician, usually despatched to you within 24 hours of placing your order and delivered to you, where possible, in letter box friendly packaging.
We guarantee that your personal information will be kept secure and private. We do not sell or rent information to any third parties--for details, read our security guarantee and our privacy policy.
For more information on how to find products, how to place an order, delivery information and payment information, please visit our Help area by clicking the "Help" link at the top right corner of every page.
