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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14202
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
285
based on 15722 customer reviews
4.8

Customer Reviews

Showing 1-50 of 15,722 items.
Always excellent service

Been using this company for a while now..Always a friendly and excellent service..Big shout out to Andrew and Sophie...the 2 people i have spoke with the most...Keep up the great work

By from Unknown location on 17.02.2025 14:50

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Great service

Plenty of contact lens choices available, good communication on delivery times

By from West Midlands on 16.02.2025 15:49

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Excellent all round service, my "go to" supplier for contact lenses, I trust these guys!

Good range of contacts on website, trusted well-known brands listed, easy to navigate and find what you are looking for at competitive prices. Good comms, timely delivery, love the coloured contacts which I have been wearing for years. High standards have been maintained and I am grateful for that. Thank you!

By from Surrey, UK on 14.02.2025 20:12

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Good quality, quickly sent

Good quality lenses. The advice and support notes are very useful.

By from Gloucestershire on 08.02.2025 16:01

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Excellent customer service from Sophie and Andrew

I have used contactlenses.co.uk for a number of years now. The main reason I think they are such a good company is because they employ excellent customer service staff. I have spoken with Sophie and Andrew in the past and I was particularly pleased to phone and find I was talking to Sophie again today. Both of them have been very helpful, friendly and efficient. They have given me helpful advice if my preferred brand is not in stock in my prescription and my lenses have arrived quickly. It is great that the company is able to retain such excellent staff and I will continue to order my lenses from here.

By from Cornwall, UK on 05.02.2025 17:05

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Contact lens wearer of 40 years

Easy purchase of different products to make your own choices rather than your optician’s recommendation, I purchase here my optician’s recommendation with another brand for comparison, the observations are noticeable of which currently I have a preferred choice to date, this is based on wearing comfort, both immediately and over the wearing time, the ease of out the packaging and onto eyes and taking them out!

By from East Midlands England on 02.02.2025 22:08

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Contact lenses

Fast speedy service, quality lenses

By from Inverness-shire on 30.01.2025 10:35

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Great value, quick despatch

Great contacts and price, sent quickly

By from Scotland Highlands on 29.01.2025 20:15

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Contact lens

Disposal lens, great price, comfortable to wear, quick delivery. Recommend

By from Bucks uk on 29.01.2025 17:40

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Good service from beginning to end

Clear, simple website. Good selection of products. Service was excellent. Lenses arrived on estimated delivery date. Would recommend.

By from London, UK on 27.01.2025 15:48

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Customer service

I have no dislikes I've used this company in the past and always had a great service.

By from Kent on 24.01.2025 17:24

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All good

all good

By from Uk on 21.01.2025 21:55

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Quick easy reliable quality service

I reorder my daily contact lenses twice year and it’s so easy to do as my account saves my history.
Once I order the lenses I get regular communication to update me on the delivery process. My contact lenses arrive packaged securely and I love the reasonable price too. Quality contact lenses!! I highly recommend contact lenses .co .uk

By from Cheshire on 21.01.2025 17:00

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Not received

Ordered on 30 December not received 12 January

By from Scotland on 11.01.2025 16:30

Company replied:

Hello Karen,

Apologies for the delay in receiving your order. This is very uncommon, so thank you for bringing this to our attention so we can resolve the issue.

Please can you contact our support team with your order details so we can look into it for you.

Apologies again,
Hayley

,

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Very reliable company

Good communication, speedy delivery with lots of after sales advice and help. Would thoroughly recommend.

By from Berkshire UK on 01.01.2025 23:27

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Comfortable and easy to use

My previous lens supplier closed down and I wasn’t keen on the first replacement lenses I chose. Despite wearing lenses for 40 years, I never realised there could be much of a difference between different brands.
When I looked at contactlenses.co.uk, I discovered Crystal Aqua - good price, very easy to put in, and comfortable.

By from Yorkshire on 29.12.2024 08:53

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Stress Free

Fast delivery and well packaged.
Purchased the Crystal Aqua, they're very good value for money and extremely comfortable, I wear them all day. I will definitely buy again.

By from Honiton, East Devon on 22.12.2024 17:22

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Outstanding service and price for contact lenses

Fast service, easy to place order.

By from Kent England on 21.12.2024 21:32

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Excellent service

I spoke to Sophie via web chat. She explained that they were waiting for a delivery which was why my order was delayed. She said she would chase the delivery up and call or email me the following day. Got to confess, weren't expecting her to keep her word.
She emailed me the following day and confirmed my delivery date.
She then emailed me a few days later to confirm I had received my order.
She kept me updated through the whole process.
She was fantastic. I was so pleased 😁

By from Birmingham on 18.12.2024 15:22

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Excellent - as always

Whilst on holiday abroad, realised that I was running low on lenses; so, whilst sat at the side of the pool in 30c, I went online to Contactlenses and placed my order.
My contacts were delivered to my home address within 3 days (not bad for a postal service to a remote Scottish island) - and were waiting for me when I returned to the UK.
Exceptional service! Thanks so much!

By from UK on 17.12.2024 11:09

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Great service

Good fast delivery

By from North London on 15.12.2024 15:43

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Amazing!

I order my contacts from contactlenses for ages with a few breaks when I wanted to try different websites, but I’ve never been as satisfied as I am with contactlenses. My orders are always delivered on time:) thank you

By from Coventry, UK on 10.12.2024 16:26

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Great service

Great service. I don't wear contact lenses every day so I only buy occasionally, but every time I return to your site it's always quick and easy to re-order my usual lenses. However, you have started going overboard on the packaging. One of the features you say for my lenses - "Designed to be slimline and letterbox friendly - ideal for online ordering", yet this time they were packaged in an outer-box, closer to the size of a shoe-box with lots of packing paper (certainly not letterbox friendly).

By from Houghton le Spring, UK on 10.12.2024 15:06

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Customer service

No problems always someone to help you very polite n professional always contact you with sometimes special offers all round nothing to worry you

By from Manchester chesire on 03.12.2024 18:10

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Excellent service

Used this company for many years . Excellent service on every occasion. Easy website to browse, simple re-ordering process and fantastic speed of delivery
Will continue to purchase using this company

By from Aberdeen UK on 29.11.2024 18:28

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Great products easy to find right px

Easy to find your prescription. Easy to order and good price. Arrived before they said they would do too, bonus!

By from West Yorkshire on 25.11.2024 16:57

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Great

Great lenses- feels so comfortable.

By from Birmingham, uk on 23.11.2024 20:19

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Good service

Prices rising

By from NW England on 16.11.2024 15:04

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Great speedy service

Easy to order and arrived within a few days.

By from Glasgow on 12.11.2024 20:03

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Great product and customer service

Been using contactlenses.co.uk for well over a decade. Their Crystal Hydro lenses are great, the only downside is they sometimes go out of stock for months. I've had to try other more expensive lenses when I run out and have not found any that compete on price/quality. I've only ever had to contact their customer service team once and they were incredibly helpful.

By from London, UK on 12.11.2024 15:33

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Top rate

Super fast delivery. Highly recommend

By from Torquay on 11.11.2024 18:15

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Brilliant

I had ordered what I thought were my lens prescription not realising that they were a minus lens. I contacted contact lenses.co.uk and they immediately sent me a refund

By from Scotland on 11.11.2024 18:15

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Reliable and efficient

There have been a few occasions when the particular lens I wanted wasn't available. However, when there is good stock of my preferred lens, my order arrives within a few days. The ordering process is easy and the website is easy to navigate. I have ordered from alternative suppliers but I always return to Contactlenses.co.uk.

By from Manchester, UK on 11.11.2024 13:55

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Value for money

Good choice of different contact lenses at very reasonable prices. Dispatch and postage is quick and arrives on-time. Great customer service 💯.

By from York, UK on 11.11.2024 06:34

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Excellent service

Have been using this company for years . Great service .

By from Scotland on 08.11.2024 17:37

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Fast delivery. Good product.

These lenses, though a little on the expensive side, are great and quite good value for money. They work properly without any blurring and are easy to put in and take out (just be careful, of course - and watch your nails (and fingers)).

By from Caernarfon on 04.11.2024 16:02

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EXCELLENT SERVICE & PROMPT DELIVERY

Excellent service, as always and received the next day…and I didn’t order until 3pm.love your prices, I have been using your company for a number of years and always had good service and prompt delivery.Have also promoted your lens to some friends, at your wonderful prices.Many thanks

By from Kent UK on 04.11.2024 00:51

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Customer service

The lady that helped me sort my order out was lovely an so so helpful would like to say thanks to her

By from Lancashire on 27.10.2024 22:52

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Excellent and speedy service

Easy to negotiate the website so you can find what you need.
Like that I can just re order and the lenses usually arrive within 24hours which is amazing.

By from Scotland on 21.10.2024 20:45

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Great service

Service and deliver spot on.

By from Norfolk UK on 20.10.2024 09:11

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Excellent customer services and products

Have used this company for a few years and never had a problem. Happy customer 😊

By from Hertfordshire on 15.10.2024 16:01

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Excellent as usual

Although my memory is not what is was, I'm pretty sure I have been a customer of contactlenses.co.uk for over two years after trying trial quantities from various companies from the high street to wholly online. I'm not usually good at praise but I have had a wonderful experience from the ease of choosing what lenses are required, placing an order and subsequent repeated orders, easy payment choices and of course receiving my order within a couple of days. So simple and great lenses.

By from Telford, UK. on 10.10.2024 23:53

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Reliable

Always reliable, great contacts delivered speedily and in good condition.

By from Cambridge on 04.10.2024 17:19

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Better than vision direct

Due to terrible customer service and 3 click online email ordering issues, I jumped ship from vision direct to contactlenses.co.uk.excellent online ordering without hiccups.

By from Birmingham UK on 28.09.2024 04:46

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Great product and amazing service

Impeccable service and every product on the website is top quality .

By from London, uk on 26.09.2024 20:35

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Great Service!

As always a great speedy service & contact lenses at very competitive prices!

By from Lancashire on 23.09.2024 14:57

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Customer Service

Excellent customer service, great support and very helpful.

By from Isle of Wight. on 16.09.2024 15:04

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Monthly Contact Lenses

I have been using contact Lenses UK for more then 10 years, easy to order online and you are always kept fully informed to the availability of the item you order. Speedy delivery service too.

By from Basingstoke, Hampshire on 16.09.2024 11:27

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Fantastic value for money

Fantastic value and quick delivery.

By from Unknown location on 15.09.2024 06:47

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PERFECT

Always excellent service - never had any problems. Thoroughly recommended

By from Orkney on 12.09.2024 15:48

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.