Free Delivery over £35 & Free Returns!
Next-day Delivery available
4.5/5 from 15000+ TrustPilot Reviews

Share your experience with other customers: write your own review

5 stars:
14158
4 stars:
791
3 stars:
272
2 stars:
170
1 stars:
284
based on 15675 customer reviews
4.8

Customer Reviews

Showing 51-100 of 284 items.
I paid £5 next day delivery and…

I paid £5 next day delivery and received lenses 3 days later

By from Unknown location on 11.12.2022 19:32

Company replied:

Hello Debra, Thank you for your review. I am sorry that your order did not arrive when expected. Due to the recent and on-going postal strikes, customers were advised before payment that delays during delivery will occur and this also affected Next Day delivery. Apologies again for the inconvenience this may have caused. Kind regards Hayley

Hayley Brown, 12.12.2022 20:36

Was this review helpful to you? Yes or No

Let down twice

Was running low, so order some fresh lenses. Mindful of the recent strike action, I allowed time for this. However, over a week later there was still no site of my order within the system. I contacted them, and they kindly agreed to send out more, this time 24 hour tracked. However, I have yet to receive this (nor are this yet with Royal Mail) over 2 days later too. I've subsequently (on Tuesday) ordered elsewhere, and have just received. Safe to say will be my last order with them

By from Unknown location on 08.12.2022 16:49

Company replied:

Hello Sie, Thank you for your review and I am sorry to hear that you have been affected by the recent postal strikes. I can confirm your order left us on time and a replacement order has also been sent out. One of our support team will be in touch to resolve this for you. Apologies again, Kind regards Hayley

Hayley Brown, 08.12.2022 19:49

Was this review helpful to you? Yes or No

Not arrived yet

Not arrived yet. May be due to post office strike and delays.

By from Unknown location on 02.12.2022 17:01

Company replied:

Hello William, Thank you for your order and apologies for the delay you have experienced. Unfortunately the recent strikes and time of year will have had an affect on our delivery times and I can confirm your order left our despatch centre on time. One of our team will be in touch to check in on this delivery with you. Apologies again, Kind regards Hayley

Hayley Brown, 07.12.2022 11:59

Was this review helpful to you? Yes or No

It was superb

It was superb. Quick and easy.

By from Unknown location on 20.11.2022 19:13

Company replied:

Thank you for your review. Its great to hear you are happy with our service.

Hayley Brown, 28.11.2022 12:20

Was this review helpful to you? Yes or No

Service used to be great

Service used to be great. Order and delivery fantastic. Now there always seem to be delivery delays. My latest order placed on 15/10 now scheduled for 14/11 delivery. I can’t trust reliability anymore and don’t want to have to order months in advance. I think I’ll be looking for a new supplier which is a shame as I’ve been a customer for over 10 years. What’s gone wrong??

By from Unknown location on 22.10.2022 19:09

Company replied:

Hello William, Thank you for your review and your continued custom. I am very sorry that your lenses are delayed. Due to the toric lenses not being a stock lens of ours, global delays with the manufacturers mean we cannot source them as quickly as usual. Therefore had to advise you of this once we were made aware. One of our team will be in touch to discuss this directly. Kind regards Hayley

Hayley Brown, 24.10.2022 19:16

Was this review helpful to you? Yes or No

Always order my lenses through here but…

Always order my lenses through here but one of my lenses was torn. Not a problem as there was three in my order just a bit annoying.

By from Unknown location on 07.10.2022 15:54

Company replied:

Hello Lesley, Thank you for your review. I am sorry to hear that 1 lens was unsuitable to use. One of our support team will be in touch to help resolve this. Kind regards Hayley

Hayley Brown, 10.10.2022 18:53

Was this review helpful to you? Yes or No

Lenses u ordered where out of stock

Lenses u ordered where out of stock, I was sent replacement lenses without asking which one I would like. Unfortunately the replacement lenses are not suitable for me, leaving me with no lenses so I had to use the unsuitable lenses.

By from Unknown location on 20.09.2022 11:09

Company replied:

Hello Abi, Thank you for your feedback. I am sorry the lenses you initally requested were not instock. The option to have an alternative lens is displayed on the website before we ask the customer to proceed, otherwise the customer can wait for the original lenses to be available which can be quite some time. I can see you have been in touch regarding this and a solution was offered to you. Please respond via your email conversation and we can resolve this for you. Kind regards Hayley

Hayley Brown, 21.09.2022 10:45

Was this review helpful to you? Yes or No

My last order did not have my contact…

My last order did not have my contact lenses in the packaging whatsoever! I have had no lenses for 5 days.

By from Unknown location on 19.09.2022 17:27

Company replied:

Hello Chris, Thank you for your review. I am so sorry to hear that your lenses were missing from your delivery. This is most unusual and may have happened during transit. One of our team will be in touch to resolve this for you. Apologies again for the inconvenience caused. Kind regards Hayley

Hayley Brown, 21.09.2022 10:50

Was this review helpful to you? Yes or No

Pretty poor experience

Pretty poor experience. Paid for four boxes of lenses, received two. Company says I'll get the rest 'at some point' but won't say when (and doesn't offer the option of a refund). My usual supplier was upfront about low stock, and said it wouldn't realistically be able to deliver, which is why I tried contact lenses.co.uk. It decided to take the money and worry about consequences later. I don't know if they're just a dodgy website or if they'll genuinely try to deliver at some nebulous point in the future – but I'll be long gone so in practical terms it makes no difference. I'm £65 out-of-pocket but I've learnt a valuable lesson.

By from Unknown location on 13.09.2022 16:57

Company replied:

Hi Matt, I am sorry that we were unable to despatch your full order at the same time. As 2 boxes were available we continued to send those and advise you of this. We explained that we would send the remaining when available which could be as late as October (as advised by the manufacturer at the time) and to get in touch if you would like to amend your order. Therefore giving you the oppurtunity to cancel the remaining boxes. I can see the remaining boxes were sent out today on a priority delivery so should be with you very quickly. You have ordered from us on a number of ocassions since 2008 and have not raised any previous issues. I trust this would fill you with confidence we are a genuine and trustworthy company. Unfortunatrly on this ocassion we could not fulfil your full order right away due to issues beyond our control. Kind regards Hayley

Hayley Brown, 15.09.2022 18:25

Was this review helpful to you? Yes or No

I couldn’t order my usual contact…

I couldn’t order my usual contact lenses as they were out of stock so I ordered Crystal One Day Aqua, these contact lenses are awful eyesight is not good and they easily pop out, will not be buying again!

By from Unknown location on 11.09.2022 10:05

Company replied:

Hi Joanne, Thanks for your review. I am sorry that the alternative lens is not suitable for you. One of our team will be in touch shortly to discuss this directly and resolve it for you. Kind regards Hayley

Hayley Brown, 15.09.2022 18:31

Was this review helpful to you? Yes or No

Dishonest: using .de and .es domains, resulting in custom charges on orders

Ordered from a Spanish domain, for quick delivery and no import issues for delivery in Spain. 2 weeks delivery time + additional €15 custom fees. Very dishonest. The minimum expected - make a note that lenses are coming from UK and custom fees will apply.

By from Unknown location on 06.09.2022 19:16

Company replied:

We have asked reviewer to confirm order information. Kind regards.

Hayley Brown, 08.09.2022 18:39

Was this review helpful to you? Yes or No

Only gave me one set of lenses for one…

Only gave me one set of lenses for one eye 🤦🏻‍♂️

By from Unknown location on 05.09.2022 15:56

Company replied:

Hello. Thank you for your order. I can see from your account that only 1 box was ordered on this occasion, which is the 1 box we sent. I have set up an order and deducted the postage for you. Please log into your account and pay for this order, should you wish us to send your other eye prescription out. Kind regards Hayley

Hayley Brown, 05.09.2022 19:05

Was this review helpful to you? Yes or No

Very cheap quality every time I use one…

Very cheap quality every time I use one it been ripped

By from Unknown location on 04.09.2022 16:19

Company replied:

Hello Mrs Garmallah, Thank you for your review. I am sorry that your most recent lens order is not suitable for you. One of our team will be in touch directly to resolve this for you. Kind regards Hayley

Hayley Brown, 05.09.2022 19:09

Was this review helpful to you? Yes or No

Horrific service

Horrific service, horrific quality, horrific customer service. Shop elsewhere.

By from Unknown location on 19.08.2022 17:04

Company replied:

Hello Jack, I am sorry you are not happy with our services. I can see you were upset that you did not see your lenses were not instock at the time were ordering, and that they would be leaving us at a later date. I can confirm the order left us on time and was sent with Royal Mail first class. A goodwill discount was also sent to you. Kind regards Hayley

Hayley Brown, 22.08.2022 15:40

Was this review helpful to you? Yes or No

I odered this contacts as a replacment…

I odered this contacts as a replacment as the usual product wasnt available. They were absolutely awful ,bothering me all day . Absolutely awful and big dissapointment. Now I stuck with it ,waste of money .

By from Unknown location on 18.08.2022 18:22

Company replied:

Hi Natalia, Thank you for your review. I am sorry your lenses were not instock and the alternative ordered was not suitable. The last thing we would want is you to be out of pocket. One of our team will be in touch directly to resolve this for you. Kind regards Hayley

Hayley Brown, 24.08.2022 09:44

Was this review helpful to you? Yes or No

I have not received the lenses yet 10…

I have not received the lenses yet 10 days after despatch….

By from Unknown location on 10.08.2022 00:43

Company replied:

Hi Paul, Thank you for your review and I apologise that your order has not yet reached you. Your order left our despatch centre a few days before the date we provided so should have arrived in good time before you expected them. One of our team will be in touch to resolve this directly. Apologies again and thank you for bringing this to our attention. Kind regards Hayley

Hayley Brown, 15.08.2022 18:31

Was this review helpful to you? Yes or No

Ordered 3 pairs of monthly prescription…

Ordered 3 pairs of monthly prescription lenses as a deal, next day delivery. Had to chase after several days not received, before being told there has been some delays and was sent one pair only. The pair I got was blurry and had to bin them after one day of use. Won’t be ordering from here again

By from Unknown location on 04.08.2022 01:20

Company replied:

Hello Sharon, Thank you for taking the time to review our services. I am sorry the coloured lenses you ordered were not suitable. The remaining lenses were ordered from the direct manufacturer who is currently experiencing huge delays with some products. I apologise again for the inconvenience caused and can see a refund has been issued. Kind regards Hayley

Hayley Brown, 04.08.2022 19:01

Was this review helpful to you? Yes or No

Avoid!!! Lenses ordered 10th July

Lenses ordered 10th July, no contact except initial confirmation emails sent still no contact lenses and no reply! No telephone number only an email address, avoid this company! Will be putting in a dispute with my bank now to claim a refund

By from Unknown location on 02.08.2022 08:44

Company replied:

We have asked the reviewer for more information. The reference number linked to this review is not one recognised by contactlenses. Our website has a telephone number 0345 319 3000 which allows you to speak to a real person right away. We perhaps feel this is a different company.

Hayley Brown, 04.08.2022 19:03

Was this review helpful to you? Yes or No

Missing and Wrong Order!!

I didn’t recieve my order so contacted you and you sent my order out again which when it arrived the next day wasn’t the correct lenses that I have, I did try a pair but I can’t see properly and make my vision blurry, so having to wear my glasses again 👎🏽

By from Unknown location on 30.07.2022 16:36

Company replied:

Hi Nicci, Thank you for your review. Apologies for the issues you have encountered. One of our team will be in touch directly to resolve the issue! Apologies again, Kind regards Hayley

Hayley Brown, 04.08.2022 19:06

Was this review helpful to you? Yes or No

Poor…

Was very excited to try new contacts with colours. I received the contacts and when I put them in the quality was very poor! You could see the colour in my vision. I would not buy from here again. First experience and my last.

By from Unknown location on 30.07.2022 14:39

Company replied:

Hello Steven, Thank you for reviewing our services and product. I am sorry the coloured lenses you ordered were disappointing. One of our team will be in touch to discuss this issue with you. Apologies again, Kind regards Hayley

Hayley Brown, 04.08.2022 19:08

Was this review helpful to you? Yes or No

The alternative contact lenses are…

The alternative contact lenses are dreadful. They are difficult to open and they split really easily. Poor quality

By from Unknown location on 22.07.2022 23:51

Company replied:

Hello Andrea, Thank you for your review and I am sorry the alternative lenses have not been suitable. I can see you have been in touch with our support team who have made arrangements for a replacement order to be sent out. Please get in touch if you require any further help. Apologies again, Kind regards Hayley

Hayley Brown, 26.07.2022 19:41

Was this review helpful to you? Yes or No

If I could give a zero I would

If I could give a zero I would I was given these lenses as a replacement They make my eyes so sore, feels like grit is in my eye, I have tired these so many times over the past few days and they are all the same They also make my vision blurry! Not happy.

By from Unknown location on 17.07.2022 13:36

Company replied:

Hello Victoria, Thank you for reviewing our product. I am sorry these were not satisfactory. I can see you have already been in communications with our support team regarding this issue and a solution has been suggested. Apologies again and please get in touch if we can help any further. Kind regards Hayley

Hayley Brown, 20.07.2022 18:48

Was this review helpful to you? Yes or No

Absolute disaster and poor quality…

Absolute disaster and poor quality lenses. I have been your customer for years and years now and but this times the lenses I received were very very poor quality - doesn’t even feel like soft lenses, led to red eyes, eye infection and I had to leave work mid day and I couldn’t keep my eyes open. I thought it might be just one off but All 6 lenses I received are the same and I had to throw all of them away.. I need a response from you and either a full refund or send me the good quality lenses please.

By from Unknown location on 03.07.2022 13:06

Company replied:

Hello Ravi, Thank you for your feedback and making us aware of your issue. I am very sorry to hear that on this occasion the lenses were not suitable. It does appear you have been wearing these lenses for a while now without complaint but perhaps these were for someone else as they are a different power to previous orders. One of our team will be in touch to discuss this directly with you and resolve this. Apologies again for the discomfort caused. Kind regards Hayley

Hayley Brown, 04.07.2022 13:09

Was this review helpful to you? Yes or No

Dispatching takes several days

It doesn’t make clear that it takes several days from order to actual dispatch. Time taken for delivery may be outside the companies control but to take several days to dispatch for delivery isn’t. This makes the company less competitive when you factor in the delay

By from Unknown location on 01.07.2022 22:25

Company replied:

Reviewer failed to provide order details in order for contactlenses.co.uk to verifiey the review and look into the issue. Our website advises before payment is made, the date in which the order is due to be sent.

Hayley Brown, 11.07.2022 12:43

Was this review helpful to you? Yes or No

I appreciate everything’s going up…

I appreciate everything’s going up but….I felt rather misled. I received a notification when ordering my usual contacts that the price had changed. It was going up from £7.50 to £8, which I didn’t think was too bad. However, when the contacts arrived, instead of having 6 in a packet there was only 3! So, the price per contact has gone from £1.25 to a whopping £2.67 - more than a 100% increase! As I say, I appreciate that cost of living is going up, but that’s ridiculous. Congratulations, you’ve lost yourself a loyal customer.

By from Unknown location on 14.06.2022 15:57

Company replied:

Hello Andrew, Thank you for your review. I am sorry that the price increase has affected you directly. The lenses you ordered on this occasion are different to your previous due to them not being instock. The lenses you ordered are a more premium lens which reflects in the price difference. One of our team will be in touch directly to discuss this further. Apologies again, Kind regards Hayley

Hayley Brown, 16.06.2022 18:11

Was this review helpful to you? Yes or No

Rubbish

Rubbish. You delivered to my old address despite the fact I have updated my new details.

By from Unknown location on 20.05.2022 15:49

Company replied:

Hello, Thank you for your review. I am sorry your delivery was sent to an old address. I have checked and we have only 1 delivery address registered for you on your account and no amendments have been made on previous orders. Apologies for any inconvenience caused. A member of our team will be in touch to confirm your address for any future orders. Kind regards Hayley

Hayley Brown, 23.05.2022 10:57

Was this review helpful to you? Yes or No

Absolutely disgusting customer service

Absolutely disgusting customer service. I put my lenses in from 2 new packs and couldn’t see whatsoever. After a few days I realised they had sent me the wrong lenses. I was sent +2.50/+3.50 instead of -2.50/-3.50. I rang customer service and the attitude was disgraceful. There was no apology about the fact that I was unable to see for 3 days. I was just told that as a good will gesture they would send replacement lenses out. I explained how totally inconvenient this mistake had been as I had to drive to work, plus try to work with limited vision. I was then told I was being rude! A few months previously, I was waiting for over a week for my lenses, having to wear daily lenses 2 days at a time. I rang and they told me they were out of stock. At no point was I informed of this. My money was taken and after reading my order on email observed that delivery would be in July. I ordered them in March.

By from Unknown location on 18.05.2022 22:23

Company replied:

Hello Sharon, Thank you for your review. I am sorry to hear that your recent experience was not as positive as we would of expected. Looking at your account I can see that the order for + powered lenses was made in error by yourself, however we were more than happy to replace your order FOC with an alternative, more expensive lens we had instock. This replacement order was also sent on a priority delivery to avoid any further delay to you. Due to how inconvenienced you were and unhappy, we also sent a discount voucher for any future order made with us. Apologies again for the inconvenience that you experienced. A member of our team will be in touch to discuss this further with you. Kind regards Hayley

Hayley Brown, 23.05.2022 11:05

Was this review helpful to you? Yes or No

Unfortunately after ordering as…

Unfortunately after ordering as standard delivery (£3.00) the contact lenses never arrived. This is the 2nd time in the last 4 months this has happened. As I needed them ASAP I reordered as next day delivery at a higher delivery cost and received them, same as last time they didn't turn up, I reordered as next day delivery and they arrived. Always had great service but starting to lose faith in this company.

By from Unknown location on 06.04.2022 20:41

Company replied:

Hello Adam, Thanks for your review and bringing this to our attention. We were unaware you had been experiencing delivery issues. One of our team will be in touch shortly to sort this for you. Apologies again. Kind regards Hayley

Hayley Brown, 07.04.2022 19:19

Was this review helpful to you? Yes or No

It says the lenses are natural colours…

It says the lenses are natural colours but they're not. They're awful... and they have nothing to do with how they look on different eyes or skin tone, so the reply is pretty ignorant.there is Nothing natural about these lenses at all.

By from Unknown location on 02.04.2022 15:14

Company replied:

Hello Ruby, Thank you for your review of our product. I am sorry that the coloured lens you ordered does not appear on your eyes as you had imagined. All coloured lenses appear differently on each individual so sometimes they may not work out as you hope. Thank you for your feedback. Kind regards Hayley

Hayley Brown, 04.04.2022 18:20

Was this review helpful to you? Yes or No

Never got them had to phone you why do…

Never got them had to phone you why do you use the post office had them the next day with dpd after reordering but was waiting 3 weeks for the post office to deliver they never came?

By from Unknown location on 25.03.2022 23:45

Company replied:

Hello, Thank you for your feedback. I am sorry your original order did not reach you within our usual 2-3 days from despatch. Royal Mail are usually of a very high standard when delivering our orders, however on occasions with such high volumes of post unfortunately items will be delayed or even lost. Your replacement order was sent for you on a Dpd next day service which is why it arrived the following day. I am pleased to hear it arrived so soon after us replacing the order for you. Apologies for the delay and inconvenience caused. Kind regards Hayley

Hayley Brown, 28.03.2022 12:38

Was this review helpful to you? Yes or No

Read the small print in regards to next day delivery

Let's you have the option of next day delivery and let's you pay for NDD but if its a Saturday delivery the product will not arrive until Monday. Spoke to Cs and told me to refuse the delivery and then wait for a refund.... purchased on a Thursday....should arrive Monday.... maybe ??? But paid NDD?? Bought contacts from here for years and was basically told to go away and read the small print ....cheers 🤬

By from Unknown location on 15.03.2022 23:22

Company replied:

Hi Hannah, Thank you for taking the time to review our services. I am sorry to see that on this occasion it was not a positive experience. Due to the time the order was made online, it was past the cut off for same day despatch. Therefore the order would not be sent until the Friday and Royal Mail do not guarantee standard Next Day delivery on a Saturday, which is why we then quoted you the Monday for delivery. Our support did follow this up and we can see it did arrive on the Saturday in the end, so good news! I am sorry that you feel your query was dealt with the best. One of our support will be in touch shortly. Apologies again, Kind regards Hayley

Hayley Brown, 16.03.2022 19:57

Was this review helpful to you? Yes or No

I brought lenses that were recommended…

I brought lenses that were recommended on the site as replacements for my regular lenses, the worst lenses I have ever worn! Itchy and dry feeling, never again!

By from Unknown location on 14.03.2022 15:59

Company replied:

Hello ESlack, Thank you for reviewing our product. I am sorry that the alternative lens you ordered was not suitable for you. One of our support team will be in touch to resolve this for you. Kind regards Hayley

Hayley Brown, 21.03.2022 18:10

Was this review helpful to you? Yes or No

Do not recommend

Always used to be good years ago. I ordered from them about three weeks ago. I've been given a fake tracking number for the Royal Mail and obviously no contact lenses. Avoid!!

By from Unknown location on 09.03.2022 23:06

Company replied:

Hello Zara, Thank you for your review. I am sorry that on this occasion, you have been inconvenienced by a delayed / lost delivery. I can see we re-sent your parcel and it was attempted to be delivered on the 11th March. One of our support team will be in touch to advise you further. Apologies again, Kind regards Hayley

Hayley Brown, 14.03.2022 09:54

Was this review helpful to you? Yes or No

8contacts out off one box spilt as l…

8contacts out off one box spilt as l was putting them in l have had these ones before and no problem l have wore contacts for years but don't know if this was a bad batch will not be ordering these again

By from Unknown location on 24.02.2022 08:49

Company replied:

Hello Ann, Thank you for your review. I am sorry you have experienced some issues with the order placed with us. A member of our support team will be in touch to discuss this with you. Apologies again, Kind regards Hayley

Hayley Brown, 24.02.2022 18:04

Was this review helpful to you? Yes or No

Don't buy outside the UK!

The customer service is good until purchase, but if you're buying from outside the UK (e.g. Spain) you'll get walloped with duties and huge waiting times to get your lenses. When you complain about the situation of course it's on their fine print; too bad so sad. They should NOT have a .es or .de website to catch these buyers unless they're shipping from within the country. Fraud!

By from Unknown location on 15.02.2022 17:58

Was this review helpful to you? Yes or No

Absolutely awful

Absolutely awful - missed expected delivery date - then when i called promised - email said guaranteed delivery by thursday - nothing arrived called on friday the operative then hung up - called again got through to manger who said very sorry and operative had problems with phone - very convienant - anyway said likely to be on saturday - then email to say still in warehouse or something - so totally let down and non delivery tell u anything to get you off phone - wont use again

By from Unknown location on 31.01.2022 12:47

Was this review helpful to you? Yes or No

I have been a customer for many years…

I have been a customer for many years and I had an arrangement for my delivery to be left at back of my property if I am not home. I ordered lenses on wed next day delivery payment and I rang on Saturday to ask were my delivery was, upon checking Michael told me that due to me not been home they had sent my parcel to another town for me to collect, this town was good half hour drive from my town, when I asked Michael from your company why this had been chosen instead of been able to pick up from a pick up point in my town he couldn't answer and Sayed basically was my fault as I had not been home!! Very unhelpful and I had no lenses, so I then had to order from lens store whom deliver on.sunday ...I decided that I won't order from you again .

By from Unknown location on 28.01.2022 17:54

Was this review helpful to you? Yes or No

Bad experience

I ordered the lenses back in Nov and its almost end of Jan and i have not received mine. I know its inevitable in regards to the logistic issue but i heard nothing from the seller. Bad customer relation and i wont purchase again.

By from Unknown location on 24.01.2022 05:30

Was this review helpful to you? Yes or No

I jave ordered my contact lenses which…

I jave ordered my contact lenses which cost me £49.99 and I jave not received it yet I tried called but its the holiday period and my issue i jave a flight to east Africa on 2nd January as I dont live in the UK anymore. So all in all I'm very very disappointed and will request a refund I cannot explain how upset I am in words.

By from Unknown location on 27.12.2021 00:15

Was this review helpful to you? Yes or No

Service has gone downhill.

Payed for next day delivery and didn't receive for 5 days. Previous order didn't arrive for almost 1 month. Long time customer and very disappointed with decline in service.

By from Unknown location on 22.11.2021 15:22

Was this review helpful to you? Yes or No

I'm not satisfied with the quality of…

I'm not satisfied with the quality of the contact lenses that I ordered recently. They break easily before during and after I wear them. Please can you issue a refund or replace them. I'm happy to provide my details and photographic evidence in a confidential manner.

By from Unknown location on 12.11.2021 17:35

Company replied:

Hi, I am sorry to hear you are experiencing issues with your lenses, someone from our support team will contact to to help resolve the problem.

Hayley Brown, 12.11.2021 20:11

Was this review helpful to you? Yes or No

I ordered my lenses on the 25th October…

I ordered my lenses on the 25th October and am yet to have received them!! Terrible service, no way of tracking delivery. I've gone elsewhere and the customer service has been brilliant

By from Unknown location on 06.11.2021 18:24

Company replied:

Hi Sam, I am sorry to here your lenses have not arrived, they were despatched from our warehouse on the 25th October via 1st class Royal Mail, we would expect them to arrive with you within 24-48 hours. Our customer support team will contact you to see if we can help.

Hayley Brown, 07.11.2021 21:29

Was this review helpful to you? Yes or No

The contacts are rubbish not reliable

The contacts are rubbish not reliable

By from Unknown location on 26.09.2021 14:15

Company replied:

I am sorry to hear you were unhappy with your contact lenses. I will ask our customer support team to contact you, so that we can understand the problems you are having and help to resolve the issue.

Hayley Brown, 26.09.2021 18:21

Was this review helpful to you? Yes or No

It'd be zero if that was an option

It'd be zero if that was an option. Absolutely rubbish

By from Unknown location on 21.09.2021 20:45

Company replied:

Hi, I can see you have been in contact with our customer support team. I apologise that on this occasion we did not live up to your expectations.

Hayley Brown, 22.09.2021 17:00

Was this review helpful to you? Yes or No

This company sent my lenses to my…

This company sent my lenses to my university address from 2005 . There was no way to view this , just login and send as they said they had my details. When I emailed to tell them the mistake they asked to to contact the halls of residence??? I've no idea how a company can hold my address from 2005 ( that was the last time I ordered from them apparently) and not be in breach of Data protection. The order was only £10 !

By from Unknown location on 17.09.2021 16:21

Company replied:

Thank you for choosing to order your lenses from us after so long. I checked our records and your last order with us was in fact 2005! We hold customer details on record to aid reordering and redespatch of orders, to retrieve this information you would need to log in to your account, once logged there is the facility to change the delivery address, card holder address, lenses required etc. Unfortunately on this occasion, as nothing was changed the order was despatched to the address registered. I am happy to arrange to have the order despatched to your card holder address - I hope this helps.

Hayley Brown, 17.09.2021 17:00

Was this review helpful to you? Yes or No

Lenses turned up two weeks late.

Lenses turned up two weeks late.

By from Unknown location on 03.09.2021 14:30

Company replied:

Hi Gary, thank you for choosing us as your contact lens supplier, I apologise that on this occasion we were unable to live up to our usual standards. We would expect to despatch your lenses on the date provided when you placed the order, but on this occasion I can see due to a stock error your lenses were out of stock, which delayed their despatch. I apolosise for any inconvenience this may have caused.

Hayley Brown, 03.09.2021 17:21

Was this review helpful to you? Yes or No

Would leave zero stars if I could

Would leave zero stars if I could. Haven't used them in five years as they messed up two orders. Once where they sent the wrong lenses and once where the lenses weren't sent at all and I had to chase and chase. Fast forward and I thought I'd try them again. I'd moved house so I updated my address on my account but silly me I also had to update my order as apparently nobody cross checks these things so Lo and behold my order gets sent to my old address 50 miles away. So I ring customer services. I get cut off TWICE then when I finally get through I'm told it's my fault because I placed the order and if the lenses come back I'll get a refund. The patronising borderline cocky tone of the man I spoke to was the final straw. DO NOT USE this incompetent company.

By from Unknown location on 16.08.2021 08:50

Company replied:

Hello Emma, Thank you for your review and feedback. I am very sorry that on this occasion, your experience was not a positive one. I can see that you last ordered in 2013 with an alternative address, and unfortunately this time, the address was only changed on your main account after the order was placed, and therefore would not automatically update a pending order. Due to the high number of orders we receive daily, it is not possible for us to cross reference, confirm and amend delivery details. I apologise again for the inconvenience this will have caused and a refund will be issued once the order is returned. Kind regards Hayley

Hayley Brown, 16.08.2021 18:36

Was this review helpful to you? Yes or No

Not fit for purpose

Ordered a few times from here, so thought I'd try some expensive coloured lenses. At £17.50 they weren't cheap. The lenses were awful, kept moving around in my eye. I was actually more blind than before I put them in! Asked for a refund and was told I could have 10% off my next or order. I will be seeking further advice as they were not fit for purpose. Contacts and customer service were actually insulting. After saying that I hadn't ordered from you, I have sent the order number. Just another shabby excuse. UPDATE. I never told them that it was the colour. I said the contacts kept moving around so the colour was covering my pupil, therefore I couldn't see. I don't have the contacts to send back because the first time I wore them on a night out, the coloured part kept going over my pupil. So I couldn't see. I had to take them out mid way through the night and had no where to store them.

By from Unknown location on 07.08.2021 05:38

Company replied:

We have asked the reviewer for more information regarding the review, as this is not linked to a order number of ours. Thank you for linking the review to a genuine order reference, this helped us look into your feedback and come back with a genuine response. I am sorry that the colour of the lenses were not suitable which is the reason you gave our support team for wanting to make a return. Our policy is we do not offer a return on opened coloured lenses however on this occasion was willing to make an exception, but unfortunatwly as you had no lenses to return to us we were unable to honour this goodwill gesture but offered a 10% code instead, I apologise if this was not satisfactory for you, and for the inconvenience caused. Kind regards Hayley

Hayley Brown, 09.08.2021 12:33

Was this review helpful to you? Yes or No

Not liked at all

Not liked at all. Saw all the good reviews and thought I'd give them a try. Every one I put in my eye is scratchy. Not good vision either and dry out really quickly. My original lenses...when they are out of my eye and dry up they are still in perfect form just smaller. These once worn, they dry into a crumpled mess and really brittle. Not liking at all unfortunately. Sorry!

By from Unknown location on 26.07.2021 17:25

Was this review helpful to you? Yes or No

Absolutely terrible service!

Absolutely terrible service! I’ve been using this company for years until this month. My order took 3 weeks and didn’t even contact me to say there was a problem. By this time I had ran out and couldn’t do sports etc!

By from Unknown location on 16.07.2021 14:45

Company replied:

Hello Pamela, Thank you for your feedback. I am sorry your order took longer then usual to reach you. Your order was created on the 25th June and we sent your order on the 5th July, therefore took 6 working days for us to send. This is slightly longer than usual but an estimated despatch date was provided before taking payment and confirming your order. This is why we did not notifiy you again of a delay as you continued with the order knowing the date the order would be sent by. Apologies again for the delay, I hope this did not cause any inconvenience. Regards Hayley

Hayley Brown, 16.07.2021 16:32

Was this review helpful to you? Yes or No

Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.