Free Delivery over £35 & Free Returns!
Next-day Delivery available
4.5/5 from 15000+ TrustPilot Reviews

Share your experience with other customers: write your own review

5 stars:
14158
4 stars:
791
3 stars:
272
2 stars:
170
1 stars:
284
based on 15675 customer reviews
4.8

Customer Reviews

Showing 101-150 of 284 items.
Wouldn't recommend

"I was using Crystal Aqua Daily for a couple of months. Although, I had to stop using these because they were drying out my eyes and causing redness. When I tried to return my 10 unopened boxes of lenses, I was given a return label, which I fixed to my parcel and posted. Since posting on the 2nd of June, my parcel has apparently been ""lost"", and the contactlenses.co.uk team cannot find it. I have contacted them multiple times, and they will not help me and provide a refund. I've never had a parcel go missing from Royal Mail, and believe it's due to incompetence or pure greed from contactlenses.co.uk. It's easy to order from the company, but don't expect a refund. Your parcel will just go ""missing""."

By from Unknown location on 14.06.2021 13:12

Company replied:

Hello M James, Thank you for your feedback. I am sorry that the lenses were not suitable and you wished to make a return. I can see from your commincation with our support team that due to you not retaining a proof of postage when making the return, we are unable to make a refund without, and therefore have asked that you allow a little longer for the return to make its way back. On return, we will of course to refund you. Apologies again, Kind regards Hayley

Hayley Brown, 15.06.2021 13:24

Was this review helpful to you? Yes or No

Contacted the team to ask a…

Contacted the team to ask a question/advice and never received any response at all except a request to complete this feedback

By from Unknown location on 24.05.2021 08:00

Company replied:

Hello Sian, Thank you for your feedback. I am sorry you did not receive our reply to your original query, I can see with 'your account' we set up an NHS discounted order and sent the direct link to the order to your email. One of our support team will be in touch to reimburse you for the discount you were unable to apply. Apologies again, Kind regards Hayley

, 25.05.2021 14:16

Was this review helpful to you? Yes or No

5 contact lenses have been ripped when…

5 contact lenses have been ripped when I opened them.

By from Unknown location on 09.05.2021 14:02

Company replied:

Hello Abbie, Thank you for your feedback. I am sorry that you have experienced some faulty / damaged lenses. One of our support team will be in touch to discuss a resolution. Apologies again, Kind regards Hayley

, 10.05.2021 12:42

Was this review helpful to you? Yes or No

I have recently bought two boxes of…

I have recently bought two boxes of crystal comfort. Since beginning of march I have actually open the third pair. The previous two pairs had last me 10 days each. They break easily after last than two weeks. The material is very poor quality. I have been wearing contact lenses for 30 years and this is the second kind of Crystal's lenses that appear to have a very limited endurance time period. While calling and asking either for refund or replacement I am met with comments that I am the only one to have such problems with the lenses.What are your experiences with the lenses.

By from Unknown location on 27.03.2021 11:06

Company replied:

Hello Andrew, Thank you for your feedback on our products. I am sorry that the lenses you have tried are not suitable for you. These particular lenses are very well received by new wearers so it is unfortunate that they were not for you. I can see you have received a replacement box of your preferred lenses recently free of charge. Apologies again, Hayley

, 29.03.2021 10:46

Was this review helpful to you? Yes or No

Use of 3rd Party Market Researchers

Any company using parasitic organisations such as Trust Pilot should be avoided. If you want a true review use your own (cheaper) personnel, who understand the subject. Also I was ALMOST tricked into joining another 3rd Party, i.e. PayPal, yet another proven risk. I had to make several attempts to proceed with my order when I refused to sign up for PayPal. I have since found another contact lens supplier and will not be using contactlenses.co.uk again.

By from Unknown location on 22.03.2021 06:55

Company replied:

Hello, Thank you for your feedback. I am sorry you encountered issues when paying. PayPal is a payment processor we use to process payments, however there is the option to enter just your card details and not sign up to a secure PayPal account. I am sorry this did not run smoothly for you when checking out. Our Trustpilot reviews are genuine and linked to our customer orders so you can be reassured that any feedback we provide via this platform is genuine. Thank you. Hayley

, 23.03.2021 10:34

Was this review helpful to you? Yes or No

Not happy with my lenses

Not happy with my lenses . I ordered Crystal Air Daily which more expensive and supposedly more comfortable to wear but they are not comfortable at all and I have to change my lenses couple of times a day so I can survive the discomfort and dryness. My eyes get very red and dry even with constant eye drops and I don’t wear them for extremely long hours just normal 9 to 5 job.

By from Unknown location on 11.03.2021 11:34

Company replied:

Hello Zienab, Thank you for your feedback and I am sorry that the alternative lens is not suitable for you. One of our support team will be in touch with you directly to resolve this for you. Kind regards Hayley

, 12.03.2021 11:11

Was this review helpful to you? Yes or No

Don’t buy

I bought these as the ones I normally buy have started making my eyes slightly dry but these are awful. I have worn 4 sets so far and 2 out of 4 have ripped whilst in my eye, this is the first time ever in 20 odd years of wearing contact lenses has this happened. Don’t waste your money

By from Unknown location on 22.02.2021 14:52

Company replied:

Hello Sarah, Thank you for your review of our product. I am sorry that you found an alternative lens unsuitable , one of our team will be in touch to arrange a return. Apologies again. Kind regards Hayley

, 22.02.2021 19:12

Was this review helpful to you? Yes or No

I didn’t receive the correct…

I didn’t receive the correct prescription I ordered -1.75 but I got +1.75 instead. But normally I am very happy with contact lenses uk. Always quick with delivery and not to expensive.

By from Unknown location on 20.02.2021 14:56

Company replied:

Hello Lesley, Thank you for your review and for bringing this unusual error to our attention. One of our support team has been in touch to resolve this for you. I apologise for any inconvenience this has caused. Kind regards Hayley

, 22.02.2021 19:15

Was this review helpful to you? Yes or No

Excellent service

Excellent service, I won't go anywhere else.

By from Unknown location on 27.01.2021 15:04

Was this review helpful to you? Yes or No

Ordered contact lenses on 2nd January…

Ordered contact lenses on 2nd January still have not received my product.

By from Unknown location on 23.01.2021 16:58

Company replied:

Hello Alanya, Thank you for your feedback. I am sorry your original order had not arrived and can see we have since re-sent your order via next day delivery and it has been confirmed as delivered. One of our support team has been in touch to confirm this and resolve any further issues. Apologies again. Kind regards Hayley

, 25.01.2021 13:28

Was this review helpful to you? Yes or No

I’ve used this site for years no…

I’ve used this site for years no problem but the last 3 orders I’ve had issues!! Customer service aren’t helpful! Lost a customer now

By from Unknown location on 10.12.2020 13:30

Was this review helpful to you? Yes or No

Still not received my order

Still not received my order. Changed my address on my account before placing my order yet they still sent to my old address and have not replied to my email.

By from Unknown location on 24.11.2020 15:43

Company replied:

Hello Rebecca, Thank you for your feedback. I am sorry your order has failed to arrive, I can see you have been in touch with our support team who confirmed the address we were provided with at the time of ordering and the address it was shipped to. We are awaiting your reply before we can proceed any further. Kind regards Hayley

, 24.11.2020 19:11

Was this review helpful to you? Yes or No

They still haven't been delivered

They still haven't been delivered

By from Unknown location on 24.10.2020 23:31

Company replied:

Hello Jenifer, Thank you for your review. I am sorry your order did not reach you on time. This is very unusual and we estimate 1-3 days for first class delivery. Your account shows you have been in touch with our support team and we are awaiting a response from you for us to proceed with our action to resolve this for you. Apologies again, Kind regards Hayley

, 26.10.2020 16:59

Was this review helpful to you? Yes or No

Paid for next day delicery took 6 days.

Paid for next day delicery took 6 days.

By from Unknown location on 11.10.2020 14:53

Company replied:

Hello Nathan, Thank you for your review. I am really sorry that your delivery did not reach you on time. It does appear our delivery partners encountered a few issues which resulted in your delivery being late. Upon checking today we can confirm tracking shows it has been delivered, your delivery charge has been refunded and to compensate you for your inconvenience, we have emailed you regarding this. Apologies again for the inconvenience. Kind regards Hayley

, 12.10.2020 17:51

Was this review helpful to you? Yes or No

Delivery was delayed

Delivery was delayed, got an eye infection first time wearing the contacts

By from Unknown location on 23.09.2020 07:19

Company replied:

Hello Daniel, Thank you for your review. I am sorry to hear that your experience with your order was not the positive one we expected. Your order left us on time on the 11th Sept and was due for delivery on the 12th via DPD. Our tracking shows you were unable to receive the delivery the next working day and requested to pick up from your local DPD pick up shop which was done so on the 14th. I am sorry to hear that your lenses caused you discomfort. One of our customer support will be in touch to discuss the suitability of the lenses you ordered from us and resolve this for you. Apologies again. Kind regards Hayley

, 24.09.2020 15:49

Was this review helpful to you? Yes or No

Too slow dont have stock

Too slow dont have stock

By from Unknown location on 16.08.2020 14:42

Company replied:

Hello Christopher. Thanks for your feedback. I am sorry that your order took slightly longer than expected to reach you on this occasion. As one of your lens requirements are a non-stock toric lens, we had to order these in and encountered some delays receiving these from the manufacturer. We did amend and advise you of the delay and a new despatch date. Apologies again for this unavoidable delay and the inconvenience it may have caused you. Kind regards Hayley

, 17.08.2020 16:47

Was this review helpful to you? Yes or No

Packages too big

Constantly have to go to the post office to collect package as it doesn't fit in my mailbox, despite only ordering a month's supply. Please supply smaller packages. Paul

By from Unknown location on 10.08.2020 19:50

Company replied:

Hello Paul, Thanks for your feedback. I am really sorry that your orders fail to be posted. I can confirm your most recent order was sent in our slimmest packaging available for your lens order, which was an A4 card envelope. Again apologies for the inconvenience, one of our team will be in touch. Kind regards Hayley

, 11.08.2020 17:12

Was this review helpful to you? Yes or No

Package didn't arrive

Package didn't arrive

By from Unknown location on 14.07.2020 07:43

Company replied:

Hello Garry, I am sorry that your order has not reached you, this is very unusual and I can see that you have already been in contact with our support centre to resolve this. Apologies again, Kind regards Hayley

, 14.07.2020 17:10

Was this review helpful to you? Yes or No

Contacts arrived quickly yet on wearing…

Contacts arrived quickly yet on wearing them I can't actually see! Not sure the prescription is correct or if it's down to the quality.

By from Unknown location on 04.07.2020 18:30

Company replied:

Hello LA, I am pleased your order arrived quickly. It is unusual that you are unable to see using the lenses ordered. One of our customer support team will be in touch to discuss your order and get this resolved for you. I apologise for any inconvenience caused. Kind regards Hayley

, 04.07.2020 18:58

Was this review helpful to you? Yes or No

These are REALLY bad

These are REALLY bad! I have wasted more than half of these, because they are such poor quality. Sometimes you put it in your eye, blink, and it immediately moves up and wedges itself under your eyelids. I have been really scared it would lodge itself behind my eyeballs. The other half of the time, you put it on and it begins scratching you intensely immediately. Or it bends as soon as you take it out the pack, and doesn't stay on your eyes. I only bought from them, because my regular supplier closed their factory. Thank God I can buy from my regular supplier again. This was a complete waste of money. Edit: They also said someone from customer service will get in touch with me, but I heard nothing back from them. I do not believe this to be a good company at all from my experience.

By from Unknown location on 20.06.2020 09:42

Company replied:

Hello Lola, Thank you for taking the time to review our services. I am sorry to hear the product you ordered is not suitable for you. One of our customer support team will be in touch to resolve this for you. Apologies again and for any inconvenience caused. Kind regards Hayley Edited 25.6 I am sorry you have not received our emails. and that this experience has blemished the service we had previously provided you since 2015. We had asked you to contact us regarding making a return for a full refund. However to avoid any further delays a refund has been issued and we do not require the lenses to be returned. Apologies again, Kind regards Hayley

, 25.06.2020 16:42

Was this review helpful to you? Yes or No

Didnt arrive next day as ordered

Didnt arrive next day as ordered

By from Unknown location on 09.06.2020 14:08

Company replied:

Hello Lisa, Thank you for your feedback. I am really sorry your next day delivery was not on time. I can confirm your order left us on the day we estimated and looking at your account notes, it does appear unfortunately your order was lost within the courier service. Your replacement order was sent out to you on the day you made us aware of the non-delivery and your postage charge has been refunded. Apologies again and thank you for allowing us to rectify this for you, Kind regards Hayley

, 10.06.2020 15:50

Was this review helpful to you? Yes or No

Not yet received- 17 days later

I ordered contact lenses on 22/5/20 and on 8/6/20 I still have it received them. They usually come the next day but there is not suggestion that they’ve even been dispatched. I need my contacts to work and drive, and as a doctor my glasses now steam up when wearing a mask or a visor. I’d either like my contact lenses or my money back please.

By from Unknown location on 08.06.2020 13:39

Company replied:

Hello Anna, I am really very sorry that your lens order has not arrived on time. I can confirm the parcel left us on the 25th May to your usual delivery address. Now we are aware of the non-delivery we will of course resolve this for you. One of the customer support team will be in touch first thing and get this managed for you. Again apologies for this and inconvenience this has caused at an even more important time than usual. Kind regards Hayley

, 10.06.2020 16:39

Was this review helpful to you? Yes or No

Ordered on 14th May and it hasn’t…

Ordered on 14th May and it hasn’t arrived yet.

By from Unknown location on 25.05.2020 14:43

Company replied:

Hello Arlanda, I am sorry to hear that your lens order has not reached you within our usual times. I can confirm your order left our centre on the day you placed the order with us. Your account shows our team has been in touch, made the necessary address checks and a replacement signed for order is on its way to you. Apologies for the inconvenience this has caused. Kind regards Hayley

, 26.05.2020 18:04

Was this review helpful to you? Yes or No

some of the contact lenses are damaged…

some of the contact lenses are damaged and very painfull. long delivery.

By from Unknown location on 24.05.2020 15:21

Company replied:

Hello Pawel, Thank you for your review. I am sorry to hear that on this occasion your lenses have not been 100% satisfactory, this is very unusual and we will be in touch to rectify this. As for the long delivery, we wold assume this was due to the increased volumes and safety measures in place currently with Royal Mail as your order left our centre the same day as you had ordered with us. I apologise for any inconvenience caused. Kind regards Hayley

, 26.05.2020 18:01

Was this review helpful to you? Yes or No

So far I have wasted five contact…

So far I have wasted five contact lenses. Four of them ripped and one was useless in one eye so I had to take it out and revert to my glasses whilst I was out of the house I have been wearing lenses for 40 years and I am used to handling delicate lenses. I wonder if htis is a faulty batch?

By from Unknown location on 05.05.2020 13:24

Company replied:

Hello. Thank you for your feedback. I am sorry you have experienced some damaged lenses, this is very uncommon. A member of our customer support will be in touch to discuss this with you. Apologies again, Kind regards Hayley

, 06.05.2020 12:02

Was this review helpful to you? Yes or No

Absolutely terrible service

Absolutely terrible service. Took over a week.i spoke to someone they blamed Royal mail, but I had other royal mail delivery during the time I was waiting, no delays in them It wasn't a little longer it was over a week royal mail managed to deliver 2nd class in a couple of days? May be worth using second class instead of first class

By from Unknown location on 05.05.2020 06:50

Company replied:

Hello David, I am sorry to hear that your order did not arrive as quickly as they usually do from us and that you were in need of them sooner. Your order left our despatch centre on time and the delay was unfortunately but understandably within the postal service. The majority of Royal Mail first class orders are taking 2-5 days to arrive, however we need to allow 7 working days at present before considering a parcel as lost. Delays are due to increased volume generally at Royal Mail and physical distancing measures in their work place. Apologies again for the inconvenience caused, Hayley

, 05.05.2020 12:54

Was this review helpful to you? Yes or No

Most of the contact had splits in them…

Most of the contact had splits in them been using contact for nearly 4 years and have never had this problem with other companies so won’t be using this company again and I’m never one to leave a bad review but this is one that was really bad but there delivery was quick which was the only plus side

By from Unknown location on 04.05.2020 08:08

Company replied:

Hello, Thank you for taking the time to review our service. I am pleased to hear our delivery reached you quickly, it is unfortunate and rare that your lenses had so many faults. A customer support team will be in touch to discuss this with you. Apologies again for the inconvenience. Kind regards Hayley

, 04.05.2020 12:43

Was this review helpful to you? Yes or No

Never arrived at the address. Overpriced Sunglasses

Never arrived at the address. I couldn't chase up until a few months later a was out of the country. There was no response from the online support form I sent. Then I wasn't able to get a refund or credit note on my full order. I ended up with overpriced sunglasses which I thought would be prescription but are not. I lost a lot of money.

By from Unknown location on 27.04.2020 13:50

Company replied:

Hello Catherine, Thank you for your feedback. I am sorry that your original order did not arrive. Unfortunately as we did not hear back from you in July 2019, it would have been assumed your order reached you within the UK. As it has been 10 months since sending your order, we would not be able to send a full replacement. I can see as a goodwill gesture we offered to resend part of your order which you decided on the £15 sunglasses to be sent. Again I am sorry that your order did not reach you. Your replacement order will be with you shortly. Kind regards Hayley

, 27.04.2020 17:29

Was this review helpful to you? Yes or No

Not as good as Daysoft

I usually buy the Daysoft lenses which are slightly cheaper but their site is closed due to the corona virus. Decided to give these a try. Bought extra to get free delivery but I am disappointed with the lenses. The packaging is better than the Daysoft and is more like expensive lenses but these lenses are not comfortable. I don’t understand why but my right eye lense was hard to get in and I could feel it when I blinked. I have worn lenses for over 25 years and tried many different ones and find the dailies more comfortable but these dried out really quickly and by mid afternoon became very dry and uncomfortable. I am really disappointed with them. Sadly I won’t be buying them again. I have been in touch with the company regarding my purchase but they have not yet replied.

By from Unknown location on 24.04.2020 06:53

Company replied:

Hello Susan, Thank you for taking the time to review our services and we hope this was a positive one. I am sorry you are disappointed with the product you ordered and these were not suitable for your eyes. One of our customer support team will be in touch to discuss your options, if they haven't already replied to your email. Many thanks and apologies again. Kind regards Hayley

, 24.04.2020 17:15

Was this review helpful to you? Yes or No

Not happy

The contact lenses was not delivered the next day even tho I paid for it plus 1 off my needs a stronger prescription witch u don’t supply so my vision in my right eye I blurred Sorry I won’t b using u again with thanks Glyn Featherstone

By from Unknown location on 20.04.2020 17:39

Company replied:

Hello Glyn, Thank you for taking the time to review our services. I am sorry that your lens order did not reach you when expected. However the delivery charge made was not for a next day service, therefore your order reached you within the estimate delivery times recommended by Royal Mail. Our customer support will be in touch regarding your prescription needs. Apologies for the inconvenience caused, Kind regards Hayley

, 21.04.2020 12:57

Was this review helpful to you? Yes or No

Poor quality

Every other lense is unusable

By from Unknown location on 07.04.2020 17:02

Was this review helpful to you? Yes or No

The lenses were sent to a work address…

The lenses were sent to a work address and you refused to send another set to my home. Advised that I had to wait for them to be returned. Not great customer service.

By from Unknown location on 06.04.2020 21:14

Company replied:

Hello Alexandra, Just an update: Your order has since been returned to our despatch centre. And as requested to our support team, a full refund has been made for the return. Kind regards Hayley Hello Alexandra, Thank you for your review of our services. I am sorry that your experience was not a positive one. It does appear your address was not changed from the one you last used in 2008 before creating this order. Unfortunately as we sent the order to the address we were provided with, we are unable to resend a new order until it has been returned. Apologies again. Hayley

, 14.04.2020 19:07

Was this review helpful to you? Yes or No

I never received my order ...still…

I never received my order ...still waiting and it's now 2nd april ordered them I march 🙁

By from Unknown location on 02.04.2020 14:02

Company replied:

Hello Andrew, Thanks for your review, I am so sorry that your lens order has not reached you. I have checked the status of your delivery and DPD have confirmed it was delivered to you on the 27th. I have mailed you directly to discuss this further. Apologies again and we will make sure this is resolved asap. Kind regards Hayley

, 02.04.2020 17:37

Was this review helpful to you? Yes or No

EVERY box hurt my eyes

EVERY box I have opened the contacts have been uncomfortable and unable to wear them I’m wanting a refund for all unopened boxes very dissatisfied

By from Unknown location on 23.01.2020 01:06

Company replied:

Hello Rachel, I am sorry that the lenses you have purchased are not suitable. Your account shows that our customer support has replied to your request to make a return. Apologies again for the inconvenience caused. Kind regards Hayley

, 23.01.2020 19:35

Was this review helpful to you? Yes or No

Recorded delivery utterly annoying

I still haven't been able to get my contact lenses because they needed to be signed for! There was no warning of this otherwise I would have tried to have had them delivered another day or ordered less. I am also very concerned that at the Mail depo, miles away in the middle of nowhere, they may be storing my lenses at the wrong temperature.

By from Unknown location on 14.01.2020 17:55

Company replied:

Hello Kate, Thank you for your feedback. I am sorry that you have been inconvenienced by the non-delivery of your order. Due to the high value of this order it was sent on a signed for delivery. You can arrange to collect the parcel or arrange a redelivery at your convenience. Lenses are perfectly fine stored at room temperature. Apologies again, Hayley

, 14.01.2020 18:46

Was this review helpful to you? Yes or No

I used to order from them... never again!

I used to order regularly from them, until I found another site. I most recently decided to order from them again. Unfortunately it was an awful experience and I won't be recommending them to any of my friends and family again. I accidentally ordered my contacts to my old address which I understand they cannot recall as it had been despatched, but I went to extra lengths to go back to my old address find the parcel, spoke to the concierge and old colleagues to find it, to no avail. There is absolutely no sign of the parcel. I've contacted them twice about a possible refund or sending me a replacement in goodwill, but I've been met with terrible customer service with no empathy whatsoever. I'm disappointed with contactlenses.co.uk and have lost all my confidence in them. It's a shame that I've had to resort to leaving this review to prevent others from meeting the same issues I encountered.

By from Unknown location on 29.12.2019 21:02

Company replied:

Hello Florence, Thank you for taking the time to review our services. I apologise again for the inconvenience caused by your order being sent to your address used on your last order with us 2 years ago. It is regretful that the order has not reached the address or yet been returned to us, however as explained to you once the order is returned we will contact you to arrange a refund. I am sorry that the decision we made to not resend or replace your order due to the wrong address being entered was not the resolution you were hoping for. Once returned, we will contact you to arrange the refund you require. Kind regards Hayley

, 30.12.2019 18:50

Was this review helpful to you? Yes or No

Monthly lenses are so fragile they don't last a week.

This company used to provide great quality contact lenses at unbeatable prices. That's why I bought contact lenses from them for almost ten years. The price has gone up over time and the quality of lenses recently have gotten beyond a joke. Monthly lenses are so fragile that you'll be lucky to get them to last a week. It was confirmed by the company that they have recently changed the type of lens that they had been supplying, without changing the name. Bait and switching a product that I had come to rely on for years with a cheap, inferior alternative. These guys used to provide the best value for money in contact lenses. Now they've been surpassed by online competitors.

By from Unknown location on 27.12.2019 11:07

Company replied:

Hi Liam, Thank you for being a customer of Contactlenses.co.uk and I am really sorry to hear you have been unhappy with the quality of the lenses in your last order. We want every customer to be happy with their purchase and we will be in contact to get this resolved for you. Kind regards, Sophie ~~~~~~~~~ Hello Liam, We have noticed you have amended your original review, thank you for giving us the opportunity to reply to you regarding this. Crystal Monthly had recently been upgraded to a new material which has made the lens thinner and more comfortable, but a small percentage of customers find difficult to handle and therefore on occasions not lasting wearers as long as expected. As we are now aware of this we are looking into an alternative replacement lens we are sure will have all the advantages of a great material, but with much better handling properties. Your lens order has been refunded as requested in December. Apologies again and thank you for providing us with feedback. Kind regards Hayley

, 30.01.2020 19:00

Was this review helpful to you? Yes or No

I didn’t get any update on my order…

I didn’t get any update on my order Tracking no. RZ890413375GB. Worst tracking

By from Unknown location on 26.12.2019 17:06

Company replied:

Hi Kayalvizhi, Thanks for your order. I am sorry that there have not been any further updates when tracking your order. Due to the holidays in the UK orders are taking a little longer than usual to arrive. Your order is on the way to you and our customer support team has already been in contact with you to provide further information. Kind regards, Sophie

, 27.12.2019 13:10

Was this review helpful to you? Yes or No

Unnecessary grief!!

Up until now I have been a happy customer.. But the grief I have had because they decided to send my lenses in a non letterbox friendly package... WHY!!.. 5 days and 3 attempts to collect from our useless royal mail depot have left me deciding its easier to pay a bit extra and use my opticians. Really, really pi.... ed off!!

By from Unknown location on 21.12.2019 09:01

Company replied:

Hi Martyn, Thanks for your feedback and I am so sorry that on this occasion your order was not posted through the letterbox. Also that it was difficult for you to collect the order from the depot. We've emailed you about this to discuss it further. Apologies again for the inconvenience this has caused. Kind regards, Sophie

, 24.12.2019 10:44

Was this review helpful to you? Yes or No

I never received my contacts and it…

I never received my contacts and it says they were deliver last Saturday

By from Unknown location on 18.12.2019 10:10

Company replied:

Hello Hayleigh, Thank you for your review. I am sorry that your delivery has not reached you. We are only aware of non-deliveries when our customers inform us there is an issue. One of our customer support team will be in touch to help resolve this for you. Kind regards Hayley

, 18.12.2019 13:22

Was this review helpful to you? Yes or No

Product has still not been delivered

Product has still not been delivered. Unusual for your company.

By from Unknown location on 09.12.2019 18:39

Company replied:

Hello Wendy, Thanks for your review. You're right, this is very unusual even at this time of year. I have asked that one of our customer support team contact you tomorrow with information on your order. Really sorry about this and for any inconvenience this has caused. Someone will be in touch to get this sorted. Kind regards Hayley

, 09.12.2019 19:25

Was this review helpful to you? Yes or No

Material of contact lenses received…

Material of contact lenses received were not as per description on the website. When query raised with customer services they said that this is a new material and that the website had not been updated. The website still remains outdated and is in my view misleading. I did not have time available to return the lenses and get an alternative as I required them for an upcoming holiday. Items should be as described, especially when they are being put in your eyes!!

By from Unknown location on 04.12.2019 16:17

Company replied:

Hello KB, Thank you for your review. I am very sorry that our website listed expired information regarding lens details. Before amending the information, we had to make sure we had the details 100% correct, and in doing so resulted in us delaying our update. I can confirm this has now been made. Thank you for raising this, Kind regards Hayley

, 04.12.2019 18:46

Was this review helpful to you? Yes or No

Disappointing

My lenses were delivered several days late. Any discount was refused. Really disappointing.

By from Unknown location on 14.11.2019 18:59

Company replied:

Hello Patrick, I am very sorry that your lens order was later than we estimated. It is unfortunate that your non-stock lens was delayed with the manufacturers which resulted in us sending your order a day later. I can see that we did upgrade your delivery to ensure this was received by you the next working day. One of our customer support team has been in touch with you regarding our service. Again we are really sorry that on this occasion we could not meet the delivery times stated. Kind regards Hayley

, 18.11.2019 20:09

Was this review helpful to you? Yes or No

Not yet received

Not yet received

By from Unknown location on 08.11.2019 20:10

Company replied:

Hello V, Thank you for your review. I am sorry your order has not reached you on this occasion. I can confirm your order left us on the 1st November and we have had no return for you as yet. One of our customer support team will be in touch with you asap to get this resolved. Apologies again and thank you for making us aware of the non-delivery. Kind regards Hayley

, 11.11.2019 20:40

Was this review helpful to you? Yes or No

I couldn't cancel my order

I couldn't cancel my order that i sent to wrong address. i realized right away but it was too late. I called but they said they can't cancel once you make an order.

By from Unknown location on 04.11.2019 18:04

Company replied:

Hello Rafael, Thank you for your feedback. I am really sorry that your experience has not been a positive one. Once an order has been placed, we have a 30 minute window where changes can be made, after this time we are unable to change or cancel an order I'm afraid. A refund will be issued once your order has been returned from the US. Apologies again for the inconvenience caused, Kind regards Hayley

, 04.11.2019 19:55

Was this review helpful to you? Yes or No

"the order was marked""despatched"" FAST"

"the order was marked""despatched"" FAST, so at first I was happy,raly happy. Except there's one little problem: here we are nearly two weeks later and contactlenses.co.uk still hasn't bothered to really ship my order. That's right, they printed a shipping label, but they never bothered to actually drop the package off with the shipper! If the ""sender is still preparing the item"" don't tell me it has been despatched, because it hasn't. It would be nice if someone from this outfit would email me back and let me know what's going on and when I can expect my item to really be shipped and not just marked shipped on their website."

By from Unknown location on 01.11.2019 04:26

Company replied:

Hello Patrick, Thank you for your review. I am very sorry to hear that there has been a delay in you receiving your order. As far as we can see, the order has been marked as 'despatched' however upon checking on the shipping websites using the tracking, it appears as though the parcel has not been received. Our customer support has emailed you earlier today and have also contacted the relevant departments to try and find out exactly what has happened. We will resolve this for you asap. Again so sorry for the inconvenience this has caused. Please keep a look out for an email from us soon! Kind regards Hayley

, 01.11.2019 17:12

Was this review helpful to you? Yes or No

Not really happy with my purchase.

Not really happy with my purchase. I ordered the green-colored contact lenses last week, I tried one and I could not tell that I am wearing green contact lenses. Not even close to the pic on the website. I feel quite disappointed.

By from Unknown location on 29.08.2019 14:47

Company replied:

Hello Angel, Thank you for your review of our lenses. I am sorry that the colour ordered was not as expected and you were disappointed. The images we use are provided by the manufacturer and unfortunately does not represent every eye colour or change that will occur when used. Apologies again, Kind regards Hayley

, 02.09.2019 11:59

Was this review helpful to you? Yes or No

We received the lenses very quickly BUT…

We received the lenses very quickly BUT unfortunately my daughter can’t see a thing through them almost as if there is no vision strength in them one is 3.50 and the other 3.75? Tried contacting customer service and have had no reply ? Ordered 6 months worth. ???????

By from Unknown location on 13.08.2019 19:34

Company replied:

Hello Debbie, Thank you for your order and I am sorry to hear that your daughter is having difficulties with the contact lenses. It sounds like a possible issue with the prescription selected. Our Customer Support has emailed back (please check your junk folder) and will also try and call. Once we have spoken to you we will be able to get this resolved for you as we wouldn't want your daughter to not be able to see clearly! Kind regards, Sophie Contactlenses.co.uk

, 14.08.2019 09:06

Was this review helpful to you? Yes or No

Very poor quality

Started off buying daily disposables. Every pack had one or two ripped lenses, or lenses that ripped while in my eye. Switched to monthlies- one of first pair ripped on 5th use. 20+years contact lense user never had this issue with other suppliers. Awaiting reply to email.

By from Unknown location on 05.08.2019 08:44

Company replied:

Hello Laura, Thanks for your order and I am so sorry to hear that you have had issues with your lenses. This is definitely not something that should be happening and our Customer Support team will be in contact with you ASAP to get this resolved for you. I do apologise for the inconvenience this has caused. Kind regards, Sophie Contactlenses.co.uk

, 05.08.2019 10:11

Was this review helpful to you? Yes or No

I had to choose one working day…

I had to choose one working day delivery . I’m full understand I make a purchase on Thursday and the parcel cannot be delivered by Friday . But you’re the DPD service which we are using is not good anyway . DPD is just giving the time,example between 12 and 3 o’clock . Nobody is home between 12 and 3 o’clock during the working days . Unless you expect to be on benefits.

By from Unknown location on 02.08.2019 14:52

Company replied:

Hello Tadas, Thank you for your order and for taking the time to leave feedback. I am sorry to hear that you are unhappy with the DPD service. DPD give a time slot for delivery and they also offer various options in case you will not be in; change the day, delivery to a neighbour or leave in a safe place. I apologise if these options were not suitable for you. I can see though that after speaking to us you arranged to pick up your order from a local pick up shop. I do hope you will still consider us for future purchases. Kind regards, Sophie Customer Support

, 05.08.2019 10:18

Was this review helpful to you? Yes or No

Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.