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5 stars:
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793
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272
2 stars:
170
1 stars:
284
based on 15704 customer reviews
4.8

Customer Reviews

Showing 151-200 of 284 items.
Very quick and reliable service

Very quick and reliable service. I've used them for years. Only had a problem once and they very quickly sorted it out for me.

By from Unknown location on 12.07.2019 14:53

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I ordered contact lenses for next day…

I ordered contact lenses for next day delivery as was going on holiday 3 days later these we not delivered next day nor were they attempted to be delivered the day after I am not impressed with this at all and had no lenses for holiday

By from Unknown location on 26.06.2019 16:43

Company replied:

Hello Rachel, Thank you for your order and for taking the time to leave a review. I am very sorry to hear that you did not receive your order in time for your holiday. DPD attempted the delivery twice however there was no one in to receive the order. I apologise that no card was left and that you did not see the tracking information in the despatch email. We were not aware of the situation until you were already on holiday and it is regrettable that we were not able to resolve the issue for you. We have now refunded the order in full. Kind regards, Sophie Contactlenses.co.uk

, 27.06.2019 09:42

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I changed my delivery address in my…

I changed my delivery address in my account, placed an order and they were dispatched to my old address. The companies answer was for me to go and get them myself. My old property is empty and the owners live abroad. I was left with having to pay for some lenses that I have not received. Contactlenses.co.uk advised they will only refund when the lenses are returned. This may not happen for months. I have since ordered from another company and will not use this firm again. - Thank you for your reply Sophie, I have an email from yourselves confirming that the address was changed before the order was replaced so your comments are untrue,

By from Unknown location on 26.06.2019 14:53

Company replied:

Hi Joanna, Thank you for your order and I am sorry that you are unhappy with the service provided. The order was made using your old address. The new address was added to your account after placing the order and so this change would not be reflected on any orders already placed. We will refund you for your order once the order has been returned to us. Kind regards, Sophie Customer Support

, 27.06.2019 09:31

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Still waiting on them

Still waiting on them

By from Unknown location on 13.06.2019 15:45

Company replied:

Hello Lesley, Thanks for your order and I am very sorry to hear that you have not received your order. It was sent on the 6th of June and recorded as being delivered the next day. Our Customer Support team will be in touch to get this resolved for you. Again I apologise for the inconvenience this has caused. Kind regards, Sophie Contactlenses.co.uk

, 14.06.2019 09:20

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Level of service has changed slow

Level of service has changed ... used to be much quicker

By from Unknown location on 21.05.2019 20:08

Company replied:

Hello Alison, Thank you for your review. I am sorry to hear that your lens order did not reach you as quickly as usual. I can confirm your order left us earlier than estimated and was sent with Royal Mail first class. Apologies for the delay and any inconvenience caused. Thank you for your continued custom. Kind regards Hayley

, 27.05.2019 19:32

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Delay in my next day delivery-Order ID 3636348

Next day delivery failed again. DPD, they said they let a call card in my house, there was no card, they said they came to my house, they didn’t until 2 days later. Despite the fact I updated again the delivery to the next day, and to any neighbour they didn’t deliver my parcel. My Iara el shouldn’t have been delivered April 26th and after several calls to DPD, I had to drive 74 miles to pick up my contact lenses at DPD in Crawley, that happened the 02nd of May. Once I arrived there, they made me wait for 40 minutes because they couldn’t find my parcel. Very frustrating when you pay for a device and you have to drive 74 miles to pick it up your self

By from Unknown location on 16.05.2019 18:22

Company replied:

Hello Reyes, Thank you for being a customer of ours and I am very sorry to hear of the issue with DPD. We would never expect anyone to have to drive so far to pick up their order and I sincerely apologise if you felt that this was the only way for you to receive your order. We were not aware of the non-delivery and had we been we would have been more than happy to have resolved this for you. Our customer support team have emailed you to discuss this further. Again we are sorry for all the inconvenience this has caused. Contactlenses.co.uk

, 17.05.2019 14:19

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DO NOT BUY FROM THEM IF YOU LIVE…

DO NOT BUY FROM THEM IF YOU LIVE OUTSIDE THE UK! They will not take responsibility for the full delivery chain. They will close the order when the local courier accepts the parcel, not when it actually is successfully delivered. My order got stuck in customs and Contactlenses.co.uk told me to go sort it out with them myself. I ended up losing the full value of the order without any lenses delivered. Another order got stuck in logistics in the UK for 3 weeks before it even left the country. For those steep international shipping costs I expect you to take care of the full delivery chain. Sort it out or stop offering international shipping!

By from Unknown location on 31.03.2019 00:49

Company replied:

Hello Jon, Thank you for your review. I am very sorry that this occasion you have experienced a delay in receiving your delivery to Japan. I can see you have been in contact with our support team and as the order was at customs we were unable to contact them on your behalf and advised you to do so. We later was advised that due to the quantity of boxes ordered, this was not able to be delivered to you and the reason why it was held for you to discuss with the customs department. We are currently awaiting the return of your order, or notification that it is on its way back to us and will issue you with a refund. Again I apologise that we were unable to deliver your order within our timescale estimated but this was unfortunately due to reasons out of our control. Kind regards Hayley

, 01.04.2019 17:30

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I paid but have not received any…

I paid but have not received any contact lenses. Still waiting......

By from Unknown location on 19.03.2019 19:21

Company replied:

Hello V Wilkinson, Thank you for your review. I am very sorry that your order has not yet arrived with you, this is most uncommon as our first class orders usually arrive within 1-3 days. Your details have been passed onto our customer support team who will be in touch with you directly to resolve this for you. Apologies again, Kind regards Hayley

, 19.03.2019 19:30

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I would not recommend this company to…

I would not recommend this company to snyone hoping for a quick respoyto ordering and dispatching contact lenses. They took the money out ov my account very quickly but it too 3 weeks for ghe lenses to arrive DONT TOUCH WITH A BARGEPOLE

By from Unknown location on 25.02.2019 16:53

Company replied:

Hello Clive, Thank you for your review of our services. I am very sorry that you were not happy with the service you experienced with us. It is unfortunate that the lenses you require are a non-stock lens and have to be ordered direct from the manufacturer. On this occasion your lenses took longer then expected to reach us which we had no control over. I can see we kept you informed as much as we could regarding the delay. Apologies again for the delay and the inconvenience this caused you. Kind regards Hayley

, 25.02.2019 19:26

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Didn't get delivered

Didn't get delivered

By from Unknown location on 07.02.2019 15:44

Company replied:

Hello Abla, Thank you for your review. I am sorry your order was not delivered. I can confirm that we provided you with the information that your order address was unable to be identified and there was sent back to our distribution centre in the UK. We are awaiting you to confirm your delivery address so we can ship this order out again. Apologies again for the delay. Kind regards Hayley

, 07.02.2019 20:19

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expensive lens

expensive lens stupid expensive delivery charge no handling tint on crystal lens

By from Unknown location on 31.01.2019 15:50

Company replied:

Hello Sandy, Thank you for your review. It is unfortunate that we had to introduce a £3 delivery charge last year, however we do offer free delivery on orders over £30. I am sorry that the Crystal lens is not suitable for you. One of our customer support team will be in touch to discuss this with you. Kind regards Hayley

, 31.01.2019 18:24

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Unfortunately DPD made this a bad experience.

Unfortunately DPD made this experience a bad one. However, you chose to change to them from Royal Mail and you even tried to blame me for failing to accept the delivery on two occasions before finally admitting that the driver had twice gone to the incorrect address. The order actually took seven days in total to arrive by Royal Mail and I had paid for next day delivery. I will think twice in future before ordering anymore.

By from Unknown location on 17.01.2019 17:41

Company replied:

Hello Andrew, Thank you for your feedback. I am very sorry that your lens order did not arrive when expected and that you felt we blamed you for not accepting the delivery. As we rely on a delivery company to make the deliveries, we can only go by the information they provide us at the time we make an enquiry. I can see that the first time we made contact with DPD, they informed us that the attempted the delivery. I can see that we have now managed to resend your order and refund the delivery charge. Again I am very sorry for this experience and for the inconvenience this has caused you. Kind regards Hayley

, 18.01.2019 19:09

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Poor delivery times

"Waited a week for ""First Class"" delivery, sent an email, no reply. Called Customer Support and was asked to turn up to the local mail depot to see if it was there. Extremely disappointing experience."

By from Unknown location on 15.01.2019 18:26

Company replied:

Hello Michael, Thank you for your review. I am very sorry that your order was not delivered and that your query was not handled in a satisfactory way for you. It was unfortunate that the postal service did not follow our instructions to leave your parcel in a safe place. Via your delivery label is the only way we can instruct them to do so, and unfortunately only the recipient can contact/collect undelivered mail from the postal office. Someone from our customer support team will be in touch to discuss this further for you. Apologies again for the delay and inconvenience caused. Kind regards Hayley

, 16.01.2019 18:46

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Bad Service

Paid for the express delivery. When my order hadn't arrived after 5 days I asked where it was and could the delivery be rearranged. Try reply I got was the company had tried to deliver but it was 'rejected'. I was also I formed a card had been left. It clearly had been delivered to the incorrect address as we didn't reject it and there was no card left. That's fine, you're not to blame for the delivery company's mistakes, however the customer service I received after was just to sort it myself. It's also noty fault and was hoping someone at your end might have sorted the delivery. Needless to say nothing has been sorted, no assistant given. Feel disappointed.

By from Unknown location on 25.12.2018 18:15

Company replied:

Hello Andrew, Thank you for your feedback. I am really sorry that your lens order did not arrive on the day you had expected. We are unfortunately not aware of non-deliveries until our customer informs us of this. The notes on your account show that you made contact with us a few days after your delivery was due which was on Christmas Eve and due to the importance of your lenses and the day in which you contacted us, it was felt it would be quicker for you to contact the delivery service directly to amend the address. I apologise if this was not made clear and you felt we were not as helpful as possible. Your delivery charge has been refunded as we can see from the postal service notes that something may have gone wrong with your delivery. The order has also been re-sent to your billing address. Our customer support will be in touch to confirm the delivery details. Apologies again, Kind regards Hayley

, 27.12.2018 18:04

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Dreadful..much slower than it used to…

Dreadful..much slower than it used to be plus very expensive postage, used to be free. Greedy. Can't put my two different prescriptions on order on clunky app so always have to pay twice.

By from Unknown location on 19.12.2018 19:12

Company replied:

Hello, Thank you for our review. I am sorry to hear that your deliveries have taken longer then they used to, it is unfortunate that on occasions your non-stock lens has to be ordered in direct from the manufacturer and that some delays occur. I would like to reassure you that we do all we can to avoid any delays to our customers order however some are unavoidable. As you have had issues with ordering one then 1 type of lens, I have now created an order for you that can be paid for, and reordered from in the future. We offer free first class delivery on any orders of £30 or over, which your new order will cover and therefore postage will not be charged. Thank you for our feedback. Kind regards Hayley

, 19.12.2018 21:32

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Ordered contacts with next day…

Ordered contacts with next day delivery, ended up getting them 4 days later (they weren’t shipped) second time this has happened.

By from Unknown location on 28.11.2018 15:50

Company replied:

Hello Dee, Thank you for your review. I can see from your order details that your order left our distribution centre on the day it was ordered on a next day delivery. When tracked on Royal Mail site it was attempted on 2 occasions but as delivery was not made your delivery charge was refunded. I apologise that our delivery service failed however your order was sent by us when promised. If your more recent order has not arrived, please get in touch with our customer support team who can deal with it again for you. Apologies again for the delay and any inconvenience caused, Kind regards Hayley

, 28.11.2018 18:24

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I have not received the lenses yet

I have not received the lenses yet. It seems to take much longer time than it used to.

By from Unknown location on 14.11.2018 17:02

Company replied:

Hello Hans, Thank you for your review. I am sorry that your lens order has not yet reached your international address. One of our customer support team will be in touch with you to look into this for you. Apologies again for the delay. Kind regards Hayley

, 14.11.2018 18:34

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I am not happy with contact…

I am not happy with contact lenses.co.uk. I am new to London, and I urgently needed lenses. They charged me 60£ instead of 32 which is the market rate for daily disposables with astigmatism. After buying a box I inquired the cost and it was half of what I was charged by them. I feel ripped off and cheated

By from Unknown location on 15.10.2018 23:23

Company replied:

Hello Archit, Thank you for your review. I am sorry that you feel you have been charged unfairly. We are as competitive as we can be with our range of lenses however unfortunately will not always be the cheapest. I can see you have discussed this with our customer support team who has suggested you may have price checked the standard lens and not an astigmatism lens which is always more expensive. However, our pricing is very clear on the website and is quoted many times before payment is taken. Again I apologise that you feel this way. Kind regards Hayley

, 16.10.2018 16:57

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It is now 9 days and my lenses haven't…

It is now 9 days and my lenses haven't arrived. Being unable to see for a week has been less than inconvenient Hopefully customer services will do what needs to be done and maybe a little more for my troubles

By from Unknown location on 15.10.2018 15:28

Company replied:

Hello Kyle, Thank you for your feedback. I am so sorry that your order has not arrived as quickly as we would have expected. I can see you have previously been in contact with our customer support team regarding this and we requested you get in touch if the order has still not arrived by now. I will make sure one of our team contacts you first thing tomorrow to get this resolved for you. Again apologies again, Kind regards Hayley

, 15.10.2018 18:03

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Played for 24 hour delivery but they…

Played for 24 hour delivery but they didn't arrive. Claimed they'd put a card through but hadn't. Had to request refund which would take 7 to 10 days to go back into my account.

By from Unknown location on 28.09.2018 18:40

Company replied:

Hi Susan, Thank you for you're review and feedback. Our next day service operates Mon-Fri. When DPD tried to deliver the next working day there was no one in to receive the order. I am really sorry that you did not receive a card or an email from DPD with your redelivery options. We processed a full refund the day you requested it. We do say that refunds can take up to 7 days to be received, however, this is all dependent on your bank. They are usually received much quicker. Again I apologise for the inconvenience this has caused. We do appreciate all feedback and have passed onto DPD to look into the reason for no card being left. Kind regards, Sophie

, 01.10.2018 13:44

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They haven’t arrived yet

They haven’t arrived yet. Well clang. They had arrived but had been put somewhere unexpected without telling me. Apologies. Perfect delivery and timing.

By from Unknown location on 19.09.2018 18:45

Company replied:

Hello Chris, I am sorry that your order failed to arrive. I can see that your have been in touch with our customer support team who is looking into resolving this for you. Apologies again, Kind regards Hayley

, 20.09.2018 18:12

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Had previous good experiences with…

Had previous good experiences with contact lenses from here, but unfortunately I ordered a specific brand/type of contacts and a different make came - although the same prescription, it was not really what I ordered

By from Unknown location on 18.09.2018 21:06

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Poor service with even stranger delivery methods.

Reordered lenses on the mobile website. Filled in my address and paid. Beware that contactslenses.co.uk will still send your order to the old address! And when you complain they tell advise you to contact the new residents. I lost my order now. Somehow contactlenses remembers you old order addres and just send it to your old address. Poor service with even stranger delivery methods.

By from Unknown location on 17.09.2018 20:54

Company replied:

Hello Paul, Thank you for your review. I am sorry that there was some confusion with our delivery addresses which has resulted in a delayed delivery. I can see you have been in contact with our customer support team who have advised you further. Apologies again , Kind regards Hayley

, 20.09.2018 18:55

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Poor

Twice I’ve ordered my lenses and twice they’re extremely uncomfortable When you call and tell them they give a silly excuse when I order the same lenses off another company they’re perfectly fine

By from Unknown location on 06.09.2018 20:33

Company replied:

Hello Surita, Thank you for taking the time to review our services. I am sorry to hear that after ordering from us many times, you have since received 2 orders that have become uncomfortable. I can see the last order dated back to March. It is very unusual that lenses from other suppliers does not cause you any issues as we order directly from the lens manufacturer as would any other reputable online supplier. If you have issues with your most recent August order, please get in touch with our customer support and we can discuss your options. Apologies again for the inconvenience and discomfort you have been caused. Kind regards Hayley

, 07.09.2018 19:04

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I have been your customer for the last…

I have been your customer for the last 10 years. A mistake of log in with a different email address made me order with the old delivery address. I contacted your customer service to help with diverting the parcel. But until now no one ever replied to my request. Anyway I had to go myself to the old address to pick my parcel. This will be your last business with myself and I have signed with your competitor. Regards, Your ex-customer

By from Unknown location on 13.08.2018 21:19

Company replied:

Hello Ricardo, I am sorry to hear that your delivery was sent to an old delivery address due to logging in to an old account. I can see you have been in touch and we are in the process of correcting this for you. Apologies again, Kind regards Hayley

, 14.08.2018 17:47

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TERRIBLE!

its been nearly a month now and still no sign of my contact lenses!

By from Unknown location on 13.08.2018 04:08

Company replied:

Hello Monika, Thank you for taking the time for review our services. I am so sorry that your lens order did not arrive with you. Now we have been made aware, one of our team has been in touch regarding this. Apologies again. Kind regards Hayley

, 13.08.2018 17:09

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Lenses never arrived

Lenses never arrived

By from Unknown location on 11.08.2018 07:25

Company replied:

Hello Ina, Thank you for your review. I am so sorry that your lens order did not arrive with you. Thank you for bringing this to our attention so we can resolve this for you. One of our team has been in touch regarding this. Apologies again. Kind regards Hayley

, 13.08.2018 17:04

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Paid for next day delivery on a…

Paid for next day delivery on a Saturday expecting them to arrive Monday. They didn't arrive until Thursday. Poor communication and not enough done to fix the problem.

By from Unknown location on 05.08.2018 20:52

Company replied:

Hello Davina, Thank you for your review. I apologise that your order did not arrive when you were expecting it to do so. However our delivery service is 'next working day' which does not include Saturday I'm afraid. I can see you have already been in touch with our customer support regarding this. Apologies again, Kind regards Hayley

, 06.08.2018 18:39

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Got an infection in my lefy eye after 2…

Got an infection in my lefy eye after 2 days use

By from Unknown location on 19.07.2018 07:27

Company replied:

Hello Steven, Thank you for your review. I am sorry to hear that you recently experienced an eye infection. This is something we would highly recommend discussing with your optician when wearing lenses overnight to ensure you are on the correct wearing schedule for this lens. Apologies again, Kind regards Hayley

, 19.07.2018 17:00

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This is my first purchase and I am very…

This is my first purchase and I am very disappointed as my lenses are dispatched 1 week back and I didn’t receive anything till now. Not even the post man left anything in the post so that I can track my order. I am highly disappointed and this is very irresponsible.

By from Unknown location on 25.06.2018 21:14

Company replied:

Hello Neetu, Thank you for your feedback. I am sorry that your order failed to arrive, I can confirm your items left our despatch centre within 24 hours of ordering. I can see that you have been in touch with us already and a replacement order has been sent to you. Apologies again, Hayley

, 26.06.2018 14:50

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Very bad it took more then a week to…

Very bad it took more then a week to send my order out. What they advertise for are totally different. Won’t order with them ever again.

By from Unknown location on 25.06.2018 16:17

Company replied:

Hello Cora, Thank you for your review. I am sorry that your order took slightly longer then expected to be sent out to you. As your lens is a non-stocked lens and had to be ordered in for you, we advised a slightly longer then usual despatch date. Apologies again for the inconvenience this may have caused, Kind regards Hayley

, 25.06.2018 17:24

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Wasn’t very happy as I purchased the…

Wasn’t very happy as I purchased the lenses for an occasion . One of the lense had a cloudy backing on which also stung when I put it in my eye . Called up and was told they had to receive the lens before sending a new one out which would of took too long for me to receive for the occasion . So I said don’t bother and purchased from else where. Also I have only ever brought lenses from your site before but won’t be doing so again .

By from Unknown location on 24.06.2018 23:43

Company replied:

Hello Salina, Thank you for your review. I am sorry to hear that one of your coloured lenses was faulty. We do usually require coloured lenses to be returned back to us before replacement if this is not the first occasion. As we have previously replaced a lens for you, this is the reason we needed to receive the lens back this time. I apologise that this was not suitable for you and you had to order elsewhere. Kind regards Hayley

, 25.06.2018 14:36

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It stated next day delivery and this…

It stated next day delivery and this then took 3 days?

By from Unknown location on 18.06.2018 15:57

Company replied:

Hello Rebecca, Thank you for your feedback. I apologise that your order did not arrive when you expected. I can see that you chose our first class delivery service which can take between 1-3 days. We do offer a next working day service for £5. Kind regards Hayley

, 18.06.2018 17:32

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Verry bad quality of the products

Verry bad quality of the products. I trird biometrix eyes get blurry noe my money wasted i have to buy again

By from Unknown location on 14.06.2018 15:58

Company replied:

Hello Andra, Thank you for your comments. I am sorry that the lenses you have purchased are not suitable for you. I have asked that one of our customer support team get in touch with you to discuss this. Kind regards Hayley

, 14.06.2018 16:02

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Awful experience

Awful experience, paid for next day delivery. Contacts didnt turn up. I was refunded my delivery fee but had to wait a whole week. Totally unreliable.

By from Unknown location on 10.06.2018 16:04

Company replied:

Hello Ruby, Thank you for your review. I am so sorry that your lenses were delayed. I can see that on that date we experienced an unfortunate issue at our distribution centre which resulted in a delay in despatch. Apologies again. Kind regards Hayley

, 11.06.2018 15:52

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Delivery slow at best of times and on…

Delivery slow at best of times and on this occasion has taken weeks for all the order to arrive

By from Unknown location on 01.06.2018 09:12

Company replied:

Hello Nigel, Thank you for your feedback. I am sorry that your lens order has taken longer then expected to arrive. As the items you require are a non-stocked item these are ordered in each time. It was unfortunate that this time your lenses were not available as quickly as we would have liked from the supplier. Again thank you for your feedback, we hope to act on this and improve the delivery times for you next time. Kind regards Hayley

, 01.06.2018 17:22

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Very disappointed with the quality of…

Very disappointed with the quality of the product. I would not buy again

By from Unknown location on 30.05.2018 18:42

Company replied:

Hello Andrea, Thank you for your feedback. I am sorry you were disappointed with your recent lens order. The lenses we provided you with are the exact lens supplied by your optician. I have asked a member of our customer support to get in touch with you. Kind regards Hayley

, 31.05.2018 16:59

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Amazing speedy service

Amazing speedy service! I have been ordering from this site for over 3 years and can’t recommend it enough!

By from Unknown location on 29.05.2018 21:27

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I made the mistake of ordering a…

I made the mistake of ordering a different type of lens. I don’t need the hassle of sending back the lens to get a 50% refund. This is how companies lose customers

By from Unknown location on 25.05.2018 15:37

Company replied:

Hello June, Thank you for your feedback. I am sorry you were not happy with colour of the item you ordered this time. I can see you have been in touch with our customer support team who on this occasion agreed to refund you part of the order costs on return as this is not something we usually offer. If you do decide to return, please get in touch so we can provide you with the details to do so. Kind regards Hayley

, 25.05.2018 17:03

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The product is now very late and has…

The product is now very late and has yet to arrive

By from Unknown location on 22.05.2018 04:21

Company replied:

Hello Helen, Thank you for getting in touch. I am sorry you lens order has not yet reached you. It can take a little longer then expected to reach certain areas of Australia. One of our customer support team will get in touch with you to resolve this. Kind regards Hayley

, 22.05.2018 15:41

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This is not the first time I have…

This is not the first time I have ordered these colour lenses and they have split after a very short period. They are not cheap and once again they have split. The first time I purchased them I thought maybe it was the case I stored them in but no the same thing has happened only after 3 days wear. They look great but I won't be buying these again.

By from Unknown location on 18.05.2018 23:06

Company replied:

Hello Anne-marie, Thank you for your feedback. Apologies that you have experienced damage to your lenses after a short period of time. I have asked our customer team to get in touch and resolve this for you. Kind regards Hayley

, 21.05.2018 15:42

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I paid for next working delivery and I…

I paid for next working delivery and I received my purchase 3 days later. So therefore paying standard delivery and next working day delivery makes no difference.

By from Unknown location on 18.05.2018 19:46

Company replied:

Hello Sunnah, Thank you for taking the time to review our services. I am sorry that your order did not arrive when expected. One of our customer support team will be in touch to discuss this with you. Kind regards Hayley

, 21.05.2018 15:21

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Undelivered item

I still do not have my lenses after waiting for them for a week now.

By from Unknown location on 27.04.2018 15:13

Company replied:

Hi Fiona, Thanks for your order and I am sorry you have not yet received it. The order was sent with our next working day service and DPD tried to deliver on Monday and on Tuesday, however, were unable to as no one was home. They did leave a calling card with options and details both times and we also emailed you with further details yesterday. Your order is currently at the DPD depot and there are various options available for delivery. I will ensure our support team send you another email with all the details you need. Please accept my apologies that you have not been able to receive your order sooner. Contactlenses.co.uk

, 27.04.2018 15:53

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This service is terrible

This service is terrible. I've now had 2 orders of contact lenses not turn up - unhelpful, uninformed service on the phone has not helped matters.

By from Unknown location on 23.03.2018 13:30

Company replied:

Hello Hugh, Thank you for your order and I am sorry that you are unhappy with the service we have provided. When you called us to say that your order had not arrived we arranged for your order to be sent again, which it was the same day. Please accept my sincere apologies if this replacement order has not reached you either. Our support team will be in contact to discuss this further. Kind regards, Sophie Contactlenses.co.uk

, 23.03.2018 14:55

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Terrible delivery timing

Ordered 8th March. 14th March still not received items? Checked account on 14th to find status confirming my order was changed on the 14/3. It wasn’t changed at all. Emailed customer services. Received email on 14/3 @ 18.46 to confirm despatch of my order. Terrible delivery timing

By from Unknown location on 21.03.2018 17:29

Company replied:

Hello Nina, Thank you for being a customer of Contactlenses.co.uk and I am sorry that you were unhappy with the delivery timing on your most recent order. On this occasion, your lenses were out of stock and we confirmed a date of the 14th for despatch when you placed the order and in the confirmation email. The lenses came into stock on the 14th, the status changed and the order sent. I am really sorry that this time we didn't despatch as quickly as usual and if you didn't see the expected despatch date. Thank you for your feedback, it is appreciated and it will be used to improve the service we offer. Kind regards, Contactlenses.co.uk

, 22.03.2018 11:10

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I made two duplicate orders to my home…

I made two duplicate orders to my home and asked to cancel the order within 15 minutes of making it, but they still sent the contact lenses. The contacts I recieved had very old manufacturing dates 2014/15. I feel like the site is ecommerce focused primarily and offers cheap lenses with a sacrifice on service and quality.

By from Unknown location on 21.03.2018 15:16

Company replied:

Hello, We are very sorry that we sent you 2 orders when you required only 1. They were set up on different accounts with different details and so we missed the duplicate order. Contact lenses can have expiry dates many years ahead of the manufacturing date. We will, however, investigate this further. Customer service is very important to us and we want all our customers to have a great experience with us. It is very regrettable that you have not had that with us on this occasion and we will be in contact to discuss this further. Kind regards, Contactlenses.co.uk

, 21.03.2018 15:58

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Worst contact lense I have ever…

Worst contact lense I have ever bought,and I wear contacts regularly. I have tried them more than 5 times and can’t wear them for longer than 10mins, they just don’t sit in the eye correctly, waste for money and 3 pound is quite expensive for postage, that said they did come quite quickly. Really disappointed as I was reccommended this site, won’t be purchasing any products again.

By from Unknown location on 16.02.2018 14:26

Company replied:

Hi Eva, Thank you for your order. I am really sorry that you did not get on with the Freshlook Colorblends, these are the most popular coloured lens. We are a lens replacement company so we expect customers to purchase lenses that have been prescribed so that they know they are suitable to wear. Although there is a £3 charge for postage on orders under £30 it is free for orders over that amount, and as you mentioned our delivery is fast. I am sorry that you were disappointed with your experience, our support team will be in contact to discuss this further. Contactlenses.co.uk

, 16.02.2018 14:51

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My order was not in stock but I was …

My order was not in stock but I was given a delivery date. They arrived 5 days later and I had already left the country on a 30 day holiday.

By from Unknown location on 10.02.2018 00:01

Company replied:

Hello Richard, Thank you for your order and for your feedback. I am so sorry for the delay with your order. 1 part of your order was sent on the expected despatch date, however, the remaining part of your order was delayed by the manufacturer. We did email you to inform you of the delay. Please accept our sincere apologies that you did not receive your order in time for your holiday. Our support team will be in touch to discuss this further. Kind regards, Contactlenses.co.uk

, 12.02.2018 12:37

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Quite did disappointed as I assumed …

Quite did disappointed as I assumed their would be pair of lens delivered and not just one for each eye. However reading the website description it did state you would one receive one len. Was also disappointed with the delivery as it do not come in the Colour blend box, they would loose in the delivery box. Would not be shopping online again, will advise to go to your local opticians

By from Unknown location on 27.01.2018 19:15

Company replied:

Hello Maz, Thank you for your order and for taking the time to leave feedback. I am really sorry that you were disappointed with your purchase. We sell the Colorblend lenses as individual lenses as many of our customers have different powers in each of their eyes. This means our customers are able to buy a lens for each eye, rather than a pair for each eye. This is a popular choice for our customers as they can try more colours and be more flexible with the amount they buy. We do offer a free returns service for unused items if you no longer want your purchase. Our customer support team will be in contact with further information. Kind regards, Sophie Contactlenses.co.uk

, 28.01.2018 14:07

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Wasnt happy at all

Wasnt happy at all. Used to be a regular customer & returned after a long time for coloured contacts for xmas but One of my contacts had a split in it

By from Unknown location on 28.12.2017 19:34

Company replied:

Hi Sandeep, Thanks for your order and review. I am very sorry about the split contact lens. We did receive an email from you and we were waiting for your response. Our support team has been in contact with you again today and offered to replace or refund for the damaged lens. Please accept our sincere apologies for the inconvenience caused and hope that we can get this resolved for you ASAP. Kind regards, Sophie Contactlenses.co.uk

, 29.12.2017 16:34

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.