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5 stars:
14158
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791
3 stars:
272
2 stars:
170
1 stars:
284
based on 15675 customer reviews
4.8

Customer Reviews

Showing 201-250 of 284 items.
I asked for my contacts to be delivered …

I asked for my contacts to be delivered asap as my dog had eaten one, and they arrived the next day. Wonderful service and friendly, helpful, understanding people. I can't thank them enough - absolutely Ace on service, quality and understanding !

By from Unknown location on 26.12.2017 15:35

Company replied:

Hi Joanie, Thank you so much for the positive review and it is great to hear that you were happy with the service we provided! I'm hoping that you meant to give us a 5* rating and not a 1* rating! Kind regards, Sophie Contactlenses.co.uk

, 27.12.2017 16:02

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Never recieved

Never recieved

By from Unknown location on 21.12.2017 15:13

Company replied:

Hello Shelia, Thank you for your feedback. Please accept my sincere apologies that you did not receive your order. From the information you provided when you called yesterday, Royal Mail left a 'something for your card' however when you went to pick up the order they could not locate it. We would have resent you the order however you preferred a refund, which was made yesterday to you. I really am sorry that ourselves and Royal Mail let you down on this occasion. Kind regards, Sophie Contactlenses.co.uk

, 21.12.2017 17:35

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Contacts arrived quickly but were …

Contacts arrived quickly but were supposed to be monthly only wore three times yesterday at a wedding one eye was hurting and i realised that the lens had split in two leaving my eye sore and red

By from Unknown location on 17.12.2017 14:16

Company replied:

Hello Aelish, Thank you for your order and feedback. I am very sorry to hear about the issue with one of your contact lenses. Our customer support team has been in contact to discuss this further. Kind regards, Sophie Contactlenses.co.uk

, 19.12.2017 10:45

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Bitterly disappointed with the service …

Bitterly disappointed with the service i have recently received with my last 2 orders I have been a loyal customer for a number of years but recently i have found the service to be unacceptable. I have been having to chase deliveries and my last order never arrived and i had to call to get more lenses dispatched. I do expect a call or some type of customer care response.

By from Unknown location on 16.12.2017 09:31

Company replied:

Hello Darryl, Thank you for your feedback and I do apologise that your last 2 orders were not delivered as quickly as usual. Your last order was lost by Royal Mail and we did resend your order to you on a next day guaranteed service. We do pride ourselves on our service and it is regrettable that we let you down. Our customer support team will be in touch to discuss this further. Kind regards, Contactlenses.co.uk

, 19.12.2017 10:44

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Lenses have still not arrived!

Lenses have still not arrived!

By from Unknown location on 11.12.2017 15:34

Company replied:

Hello James, Thank you for your review. I am sorry that your order has not arrived with you within our usual 1-3 days. One of our customer support team will be in touch shortly to resolve this for you. Apologies again, Kind regards Hayley

, 11.12.2017 15:51

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East to use but it’s been 6 days and I …

East to use but it’s been 6 days and I still ain’t received my order disappointed as we are both based in Bristol

By from Unknown location on 10.12.2017 00:44

Company replied:

Hello Gurmash, Thank you for your feedback. I am sorry to hear that your order has not arrived with you within our usual 1-3 days after despatch. A member of our customer support team will be in touch shortly to resolve this for you as soon as possible. Apologies for any inconvenience caused, Kind regards Hayley

, 10.12.2017 16:11

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Not convenient service. still waiting for lenses 2 weeks later

I ordered on November 27th. Its December 8th and no package. I email to check and they said a delivery attempt was made but as I was not in, they kept package in a depot and for me to call to redeliver. This is incredibly impractical for anyone working full time. First of all, please issue lenses in a box that can be put through the letter box and does not require signature. The whole purpose of lenses services is to be convenient. Secondly, advise me if you have not delivered so I do not have to chase when I am down to one lens. Thirdly, do not make me call a depot to rearrange. I don't have the time. Still sorting out the issue but will not order again as not convenient service. Other services make sure I get lenses next day through letter box. FURTHER TO YOUR REPLY I received no notification. You should pack the contact lenses in a flat pack like other services so they can be posted through the letterbox. I don't have time to arrange redelivery when I am not going to be in in any case. Please issue a full refund. I will use another service.

By from Unknown location on 08.12.2017 11:30

Company replied:

Hello, I am very sorry that you have not received your order yet. I can confirm that Royal Mail tried to deliver on the 28th. They should have left a something for you card and I apologise if this was not the case. As you ordered 6 boxes of contact lenses they would not be able to fit through a letterbox. Your order can be collected from your local royal mail collection point or arranged to be redelivered. We are sorry for any the inconvenience caused and our customer support team will be in contact to discuss this further. Kind regards, Hayley Update; I am sorry that there was no alternative address to send your order to and although we make our boxes as letterbox friendly as possible we are unable to flat pack your contact lenses. I can confirm that a full refund has been made.

, 08.12.2017 14:36

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Every time I order my contact lenses …

Every time I order my contact lenses they show it as have in store but when I purchase I get put on waiting list and saying they are not available .... not happy paying for delivery following day that takes 2 weeks

By from Unknown location on 23.10.2017 21:53

Company replied:

Hello Orinta, Thank you for your review of our services. I apologise that on occasion an item may be out of stock, and that you are not advised of this until afterwards. I can see however, that when this has happened we have sent out what we have instock and the remaining item which was solution has followed a few days later. Apologies again for the inconvenience, Hayley

, 24.10.2017 08:29

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First and last order

First order, arrived on time and all good. I ordered a pair of coloured prescription. The first day I wore them, they were extremely uncomfortable and irritated my eyes. Although this was not the first time I ordered these lenses, I had them before from a different website. Anyways, by the afternoon, one of my eyes was very red and swollen. I took the lens off, only to find that it was ribbed! I threw out both lenses off, since they are prescription and put on my my glasses. I emailed customer services to raise the issue and was asked to provide proof of the lenses. of course, I couldn't go through bin looking for a pair of lenses. I was then promised a refund for one lens only, which I find ridiculous. To make it worse, its been 3 weeks now and no refund was received. First and last time I ever use them again.

By from Unknown location on 25.09.2017 09:17

Company replied:

Hello Shimaa, Thank you for getting in touch. I am sorry that your most recent pair of lenses were unsatisfactory and caused you discomfort. Unfortunately as the lenses were unable to be returned, or proof of the damage we were unable to offer you a full refund. However have offered part refund for the 1 lens damaged. Your refund has not been credited as we are awaiting your response before going ahead. If you can please let our customer support team aware that you would like to go ahead with the refund, then this can be arranged for you. Apologies again. Kind regards, Hayley

, 25.09.2017 09:37

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Disappointed

Very disappointed for the first time my regular lenses weren't available( had to order different type) you're charging for delivery and after paying for delivery I received my lenses 2 DAYS after the dispatched date ! I have always received them the next day after dispatched date - I have been your customer for a very long time but these changes that have been made makes me want to change the supplier - will be looking elsewhere

By from Unknown location on 11.09.2017 20:36

Company replied:

Hello Naz, Thank you for taking the time to review our services. I am sorry to hear that you were disappointed on this occasion, and apologies that your regular lenses were not instock. We recently took the difficult situation in charging a delivery charge of £3 for any orders below the value of £30, which you will find many of our competitors have been doing for some time but at a higher charge and threshold. This was introduce due to the continuing price rises to us which we unfortunately had to pass onto our customers. To confirm, we still offer free first class delivery on orders of £30 or over. First class is approximately 90% chance of next day delivery however this is not guaranteed and we quote 1-3 days. I have asked one of our customer support team to get in touch to discuss your lens requirements so we can advise you when they are available to order. Apologies again, Kind regards Hayley

, 18.09.2017 14:04

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Start to charge for delivery

Start to charge for delivery

By from Unknown location on 09.09.2017 01:44

Company replied:

Hello Daniela, Thank you for your feedback. Regretfully we recently have had to introduce a delivery charge if an order is below the value of £30, this is due to continued price rises to us which we are unable to absorb. I am sorry that this has affected you directly. To confirm however, any order £30 or over continues to benefit from free first class delivery. Kind regards Hayley

, 11.09.2017 08:37

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Postage Rip off

Been a loyal customer for years and now you have started charging for postage on monthly. I'm now looking at lenses with Day soft.com for that reason

By from Unknown location on 06.09.2017 16:01

Company replied:

Hello Ali, Thank you for your feedback and your continued custom. Regretfully we recently have had to introduce a delivery charge if an order is below the value of £30, this is due to continued price rises to us which we are unable to absorb. You will find many of our competitors do the same, however have a higher value threshold then the £30 we do. To confirm, any order £30 or over continues to benefit from free first class delivery which I can see you benefited from on this occasion. I hope to welcome you back again soon. Kind regards Hayley

, 07.09.2017 12:06

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I've been buying contact lenses off you …

I've been buying contact lenses off you for 3 years you've put p&p on it I'll be buying from somewhere eles in future!!

By from Unknown location on 05.09.2017 16:37

Company replied:

Hello Amie, Thank you for taking the time to review our services and website, its great you have been buying from us for such a long time. We really do appreciate it. It is unfortunate that recently we have had to introduce a delivery charge if an order is below the value of £30, this is due to continued price rises to us which we are unable to absorb. You will find many of our competitors do the same, however have a higher value threshold then the £30 we do. To confirm, any order £30 or over continues to benefit from free first class delivery. I hope with this information, we can hope to see you ordering from us in the future. Kind regards Hayley

, 07.09.2017 12:07

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Customer service wasn't helpful at all …

Customer service wasn't helpful at all !!! Not a happy customer.....

By from Unknown location on 29.08.2017 18:25

Company replied:

Hello Zera, I am sorry to hear that you were unhappy with the service and resolution we provided. Unfortunately however due to past circumstances on your account, on this occasion we were unable to replace or refund you for your order without the return of the lenses, which was advised to you previously. Apologies again, I can see we also advised you to speak to your optician to see the reason for this continued issue. Kind regards Hayley

, 30.08.2017 13:05

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Very bad

Very bad. Only site that charges for postage for contact lenses. Last time I order from here.

By from Unknown location on 28.08.2017 16:56

Company replied:

Hello Mohammed, Thank you for your feedback. It is unfortunate that recently we have had to introduce a delivery charge if an order is below the value of £30, this is due to continued price rises to us which we are unable to absorb. You will find many of our competitors do the same, however have a higher value threshold then the £30 we do. To confirm, any order £30 or over continues to benefit from free first class delivery. Kind regards Hayley

, 07.09.2017 12:07

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I love you lenses but am not happy …

I love you lenses but am not happy about prices going up and new delivery charges for under £30. It has made me explore other options.

By from Unknown location on 24.08.2017 15:45

Company replied:

Hello Heather, Thank you for your review. It is great that your love our lenses, I am sorry that the introduction of a delivery charge may result in us losing your custom. It was unfortunate that due to price increases to us, that could no longer be absorbed we had to introduce a small delivery fee for orders under £30. I can see that this occasion due to you ordering a few more boxes, you qualified for our free first class delivery and therefore did not incur the charge, thats great! Thanks again for your continued custom, I hope to see this continue. Kind regards Hayley

, 29.08.2017 08:51

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Had to throw them away as they weren't …

Had to throw them away as they weren't multifocal and it wasn't made clear on website.

By from Unknown location on 29.07.2017 12:01

Company replied:

Hello Yvonne, Thank you for your review. I apologise that the lenses you ordered were not suitable for your multifocal use. We encourage wearers to order what they have been prescribed by there optician to avoid wearing an unsuitable lens, and the lens you ordered was a single vision lens. We do however list all multifocal lenses on our website so you will be able to find your prescribed lens there. I can see you have been in touch with our customer support team a few days ago who also offered for you to return your remaining lenses for a refund. Apologies again, once returned a refund can be issued. Kind regards Hayley

, 31.07.2017 09:25

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Very poor quality service

I had a problem that I think wasn't addressed by the customer service dept. They didn't answer my issues just replied in cut and paste replies and offered a refund. They seemed to me to be more interested in online reputation than customer issues. The customer service assistance at contactlenses.co.uk turned me from disappointed customer to never again customer.

By from Unknown location on 26.07.2017 18:05

Company replied:

Hello Mark, Thank you for your amended review which can now be published. I am sorry that you feel the service we provided was not satisfactory. Our online reputation is of course important to us, however the service we provide directly to our customers is more so. As mentioned in previous conversation with one of our customer support team, we would on this occasion offer you a full refund for the return goods that were not suitable for you. We also provided you with information on how to review our products directly via our website, due to this original post reviewing our products only and no mention of our service or website. Apologies again that you were not happy with your experience with us. Kind regards Hayley

, 01.08.2017 16:24

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There was a massive delay and very …

There was a massive delay and very little adequate communication. Very poor service.

By from Unknown location on 12.07.2017 14:27

Company replied:

Hello Mohammad, I am very sorry that you feel the service you received from us was poor. The delay with your order being despatched was unavoidable due to the products being on a backorder with the manufacturer. I can see we updated you of this as soon as we were made aware which was a few days before you were expecting your order to be sent out, and then followed 2 days later. Overall unfortunately despatching your order 2 days later then we initially advised it would be at the time of ordering. Again I am very sorry the small delay caused you an inconvenience. Thank you for your feedback. Kind regards Hayley

, 12.07.2017 14:34

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Lenses did not come and I asked about …

Lenses did not come and I asked about replacement to be told they had to be posted via special delivery and they would not be replaced very poor service

By from Unknown location on 07.06.2017 16:24

Company replied:

Hello Sarah, Thank you for your review. I am sorry that your lens order has not arrived and you feel it has not been dealt with in a satisfactory way. I can see you contacted our customer support who have asked that you make the necessary checks and get back in touch with us when you have done so. If you have been unable to locate your parcel, please get back in touch with our customer support team who will be happy to help you further. Kind regards Hayley

, 08.06.2017 07:58

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Goods not arrived

Goods not arrived

By from Unknown location on 28.04.2017 16:06

Company replied:

Hello Howard, I am sorry that your order had not arrived. I can see that you had been in contact previously with our customer support team, who then tracked the order and it was being held at your local sorting office pending further instructions from addressee? However since being in touch again today, we will be happy to re-send the order once confirmed by yourself. Kind regards Hayley

, 02.05.2017 09:52

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Contacts

Contacts sent to me were not comfortable and when i told them about it they wanted me to send back the contacts in a tissue so they can send me a new pair. Very bad customer service. They wanted me to Pay more for delivery to send it back to them just so I could get a new pair. Was not happy.

By from Unknown location on 11.04.2017 14:33

Company replied:

Hello Ghadeer, I am sorry to hear that your lenses on this occasion were uncomfortable. I can see you have been in contact with us via e-mail and that we requested the lenses be returned to us using our freepost returns address. I apologise if this come across incorrectly. A member of our team will confirm the returns procedure with you, and on return a replacement pair will be issued free of charge. Apologies again, Hayley

, 11.04.2017 14:52

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usually the service is really reliable …

usually the service is really reliable and lenses arrive the next day. Disappointed that I was not told when ordering that there would be a delay.

By from Unknown location on 29.03.2017 14:30

Company replied:

Hello Jane, Thank you for your review. I am sorry that on this occasion your lens order was not delivered as quickly as they have done in the past. Your particular lenses were not instock at the time of ordering and an estimated despatch date was advised before payment. Due to the popularity of your lens, we now have this as a stocked lens, and in future will be able to send your order on the same day. Apologies again for the inconvenience, Kind regards Hayley

, 29.03.2017 14:41

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disappointed loyal customer gets bad service

Been buying lenses off this company for years and since the company was bought out a few years ago the delivery and service has gotten worse (as well as price increasing). Took 3 weeks for lenses to get to me, apparently due to supplier, however it caused great inconvenience to me and meant I had no lenses for 10 days. This also meant due to needing the lenses for my job, I couldn't work. No apology, no refund, no discount off next purchase. I won't be using this company again.

By from Unknown location on 28.03.2017 14:42

Company replied:

Hello Laura, Thank you for taking the time to review our services, I am very sorry that on this occasion you were disappointed. I can confirm our website is still own and run by the same team and that your particular lens has dropped in price over the last few years. The unavoidable delay is sending your lenses was due to the manufacturers not having them available, and we had to then unfortunately wait for them to arrive with us. Again I am very sorry for the inconvenience this delay caused you. Kind regards Hayley

, 28.03.2017 16:03

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still waiting

Ordered 1 week ago and said dispatched the same day but still waiting for them to arrive!! Not a good start for my first order

By from Unknown location on 17.03.2017 16:52

Company replied:

Hi Neil, Please accept our apologies that your order has not yet arrived. It was sent out to you on the 10th of March and should have arrived by now. Our Customer Support team will be in touch by email to get this sorted out for you ASAP. Kind regards, Hayley **Update - order has been re-sent and has now been received**

, 20.03.2017 15:32

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AVOID! Took money and ran

Ordered lenses. Nothing turned up for a few days to a week. Emailed them, no reply. Had to open a dispute via PayPal. Still no reply to me emails and no help what so ever. Avoid these cowboys and use a reputable supplier

By from Unknown location on 09.03.2017 15:47

Company replied:

Hello Reece, I am sorry to hear that you have received no response to your emails. I have looked into this for you and can see a dispute was raised on the 7th and currently our accounts team are looking into your claim, as it can take a day or so for this to be actioned. Our customer support team will contact you directly to resolve this. Kind regards Hayley

, 09.03.2017 15:56

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Brilliant site. Super fast delivery

Always use this site, prices always very reasonable and delivery very quick!

By from Unknown location on 20.01.2017 15:11

Company replied:

Hello Deirdre, Thanks for your review. We have been in touch to confirm you are aware of how the star ratings work. You appear to be really happy with the service we provided, however awarded us only 1 star. A member of our customer support team have been in touch to confirm this with you. Kind regards Hayley

, 26.01.2017 14:34

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very poor,delayed order,had to chase up.

Not happy,having to email to get order sent out and took too long.

By from Unknown location on 07.11.2016 15:44

Company replied:

Hello Paul, Thank you for your review. I am sorry to hear that your order was delayed. The delay in processing and despatching your order was due to an issue around that time that was caused by a global attack, which affected major websites, one being PayPal. I can see your order was despatched to you that same day you contacted us, I hope it reached you in good time. Apologies again, Kind regards Hayley

, 07.11.2016 16:40

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TERRIBLE CUSTOMER SERVICE

Sent my contact lenses to the wrong address I showed the paypal address and was told they had 'automatically' pullled an address from when I ordered with them almost ten years ago across and sent to that instead (even though I put my address in correctly the system somehow switched it around when I 'logged in through facebook) I spoke to customer services (super unhelpful) No refund and no new contacts dispatched to correct address BEWARE use visiondirect, £5 more but much less agg!

By from Unknown location on 19.10.2016 15:24

Company replied:

Hello Lara, I am sorry to hear that you have been inconvenienced by a delayed order. I can see you have been in contact with our customer support team who has confirmed that unfortunately the delivery address was not changed on our website when the order was created, therefore it was sent to the address we had for you which was last used in 2007 as our website addresses are in no way linked to any PayPal delivery addresses you may hold on your account. Once the order is returned to us we will happily refund you for the order, or send it out again to you if you wish. Apologies again for the inconvenience this has caused you, however we will be in touch as soon as your order is returned. Kind regards Hayley

, 19.10.2016 15:52

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Order sent to the wrong address

Just moved house so I checked multiple times to make sure the address was correct. Still sent to the wrong address. Emailed to complain - I was asked to confirm the wrong address, I said it was wrong and gave the right one (a week ago) and haven't heard back since. I've chased once and still no reply

By from Unknown location on 15.10.2016 19:09

Company replied:

Hello Larna, Thank you for your feedback. I am sorry that your lens order was sent to the incorrect address, I can confirm this is the address we were provided with, however was asking for you to confirm your address in order for us to update and resolve this for you. It appears we have not heard back from you regarding this. One of our customer support team will get in touch again in order to get this sorted. Apologies again. Kind regards Hayley

, 17.10.2016 08:48

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Fraud

Took multiple duplicate payments (unauthorised) and deliberately delayed refund - nothing but lies and poor excuses. Refused to disclose head office contact details. Gave one star as zero stars was unfortunately not an option.

By from Unknown location on 14.10.2016 12:42

Company replied:

I am sorry to hear that you have been charged multiple times, these have been cancelled/refunded for you as soon as we were made aware of this unfortunate situation. Our management team has been in contact with you to discuss this further following your telephone conversations with our customer support team. Apologies again, Hayley

, 14.10.2016 14:40

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Not got lenses

I have not got my lenses

By from Unknown location on 01.10.2016 06:36

Company replied:

Hello Craig, Thank you for your review. I am sorry to hear that your lens order has not arrived with you as quickly as it should. It appears you have been in touch with our customer support team who are currently waiting for you to confirm a few details in order for us to get this resolved for you. Apologies again for the delay, Kind regards Hayley

, 05.10.2016 07:43

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now you start to send spam???

"Please do not ask to ""review"" or whatever. There are so many shops online, and I am happy to take my business elsewhere after 5+ yrs, if you don't stop this right away."

By from Unknown location on 16.08.2016 15:41

Company replied:

Hello Ingo, I am sorry that you were unhappy with us asking you to review our services and that you felt this was a spam email. We only send emails that relate to a customers orders, although on occasions we invite our customers to provide us with feedback via a review. These review requests can however been unsubscribed from using the link at the bottom of the invite email. I understand our Customer Support Manager has been in touch with you regarding this issue. Apologies again, Kind regards Hayley

, 17.08.2016 18:38

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Wrong contact lenses

Hello, I ordered -2.50 (right eye) and -1.50 (left eye) but you gave me 2.25 and 1.25 instead. I didn't open the boxes. How could I send them back? Thank you, Julia

By from Unknown location on 08.06.2016 15:29

Company replied:

Hi Julia, Thanks for your order. The powers that were ordered were -2.25 and -1.25 however we are happy to exchange the lenses for the correct ones. I can see that you have spoken to Claire today who has arranged for the powers you wanted to be sent out - these will go out in tomorrow's post and be with you in 1-3 days. Claire has also sent you an email with details of how to return the unwanted lenses. Please check your spam/junk folder if you haven't received it to your inbox. Please get back in contact if there is anything else we can help with. Kind regards, Sophie Contactlenses.co.uk

, 08.06.2016 17:45

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Took forever to arrive

So after over 7 days the lense aren't here. Pretty disappointing so will comment again when they finally arrive...

By from Unknown location on 04.06.2016 22:05

Company replied:

Hello Martin, Thank you for your feedback. I am sorry to hear that your lens order has not yet arrived. Our first class deliveries usually arrive within 3 working days. I have passed your details onto our customer support team who will be in touch shortly to resolve this for you. Kind regards Hayley

, 06.06.2016 08:21

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your software is rubbish

When ever I order I always have to change my password, NO! I haven't forgot it!!!!!

By from Unknown location on 19.05.2016 21:30

Company replied:

Hello Angela, Thank you for your feedback. I am sorry that you experience difficulties when logging into your account. We were unaware of an issue but will certainly pass this onto our tech team. Once we have heard back from them, we will be in touch. Apologies again, Kind regards Hayley

, 20.05.2016 08:24

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Extremely bad - I'm still waiting to receive my order

This is unacceptable!! I have placed my order on the 7th May, today is the 16th and I'm still waiting. Can you please contact me as matter of urgency and provide an update? Very bad timing - your service level went down while your prices go up.

By from Unknown location on 16.05.2016 20:03

Company replied:

Hello Constantinos, Thank you for your feedback. I am sorry that your lens order has not arrived as quickly as usual, we were not aware of this delay. I can confirm your order was sent to you on the 9th May using our free first class delivery to the address provided on your account. I have passed your query onto our customer support team who will be in touch as soon as possible to resolve this for you. Kind regards Hayley

, 17.05.2016 08:07

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Nothe happy

I ordered grey lenses for £8... considering the price I assumed it would be for both eyes and only received one. Don't understand why lenses are priced individually as it's very rare that a person would only use one in their eyes. Absolutely ridiculous! !

By from Unknown location on 10.05.2016 21:45

Company replied:

Hello Ruby, Thank you for your feedback. To offer our customers flexibility in what they can order, we offer many of our popular coloured lenses in singles. This is so, a customer with a different prescriptions requirement in both right and left eyes, would not have to order a box of 2 or 3 lenses (if sold as a box of 2 or 3) for each eye and can instead buy 1 for each eye. Therefore reducing the cost to pay initially and allowing customers to be flexible with colours they wish to try. I am sorry you were disappointed with your order and have passed on your details to our customer support team who will be in touch shortly. Kind regards Hayley

, 11.05.2016 07:48

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Will never use again

Order didn't arrive, when I rang customer services they've tried to get me to pay for postage and blaming me for not contacting them sooner. Very rude, unhelpful and very quick to cancel my order. Will not use again and will not recommend.

By from Unknown location on 09.05.2016 14:24

Company replied:

Hello Lucia, Thank you for your review. I am sorry to hear that your lens order failed to arrive with you as quickly as usual. I can confirm your order was despatched to you on the 26th April and our free first class deliveries usually arrive within 1-3 working days. The postage option charge suggestion to you was so we could arrange a replacement order to reach you as soon as possible, but as this was not suitable for you we suggested that we cancel and refund you for the missing order. Apologies again for the inconvenience this may have caused you, Kind regards Hayley

, 09.05.2016 15:09

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Given the run-around and no contact lenses

I have had to waste several hours today chasing a payment that has gone through on my credit card via paypal and (according to paypal) sent to contactlenthought .co.uk. Both companies blame each other and I lose out. I have a paypal receipt. My credit card works. I used paypal several time this week so my account works. No clear answer as to what is going on and how I get my money back OR quickly get my lenses. Inefficient and time-wasting, plus the cost of 4 phonecalls from Australia to the UK. Have been a customer for about 5 years. Ready to leave. Angry and dissatisfied.

By from Unknown location on 06.05.2016 16:26

Company replied:

Hello Kaz, Thank you for getting in touch. I can see we have been liaising with you today regarding this issue and have tried to provide you with as much information as possible. Although your payment has left your account, PayPal unfortunately have not yet released the funds to us and therefore we are unable to process and despatch your lens order. We have suggested that we can either return / cancel this payment with PayPal and process a new payment over the phone, alternatively wait and see if PayPal release the funds and check again on Monday. What we have done however is continue to order your lenses that are not instock so that there is no further delay once the funds have reached us. I apologise for the inconvenience this has caused,however feel PayPal would be best to advise you on the reasons they are reviewing the payment. We will continue to get in touch with you on Monday with an update on your payment status. Kind regards Hayley **Hello Kaz, Thank you again for your patience, I can see that as of 6.05am on the 7th May your order has been processed. Therefore it appears PayPal released your funds to us after reviewing your payment. Apologies again for the inconvenience caused. Kind regards Hayley

, 09.05.2016 09:03

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order not received

order not received

By from Unknown location on 14.04.2016 15:08

Company replied:

Hello Christoforos, Thank you for being a customer of Contactlenses.co.uk and for taking the time to leave a review. I am very sorry that the original order we sent did not reach you. We redespatched another order to you yesterday and can see that it was successfully delivered this morning. Again I am sorry for the delay and for any inconvenience this caused. Kind regards, Sophie Contactlenses.co.uk

, 16.04.2016 14:23

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Complaint

I still haven't received my order and have had no confirmation of what's happening I had to ring on Thursday and told to ring back after 5 days. I have paid for these items and should not have to chase them up

By from Unknown location on 25.03.2016 18:29

Company replied:

Hello Joanne, Thank you for your order. Please accept my sincere apologies for the delay in receiving your order. You should not have had to wait this long for your order and it seems that Royal Mail have lost the parcel. I am also sorry that you have had to chase with us. Our Customer Support team have now been in contact with you and your order has been sent again to you on a next day service and will be with you tomorrow before 1pm. I hope that this resolves everything for you and I am confident that next time to order we will be get your order to you in our usual speedy time. Kind regards, Sophie Contactlenses.co.uk

, 29.03.2016 14:31

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Unacceptable - over a week and still no lense!

I am very disappointed with the experience i am having. I ordered the lense a week ago and still have not had any through the post! When it clearly says on the website it should not take this long!! I would appreciate an apology and my contacts. I feel like this will be the last time i'd be using this site considering i haven't recieved any updates!

By from Unknown location on 24.03.2016 18:26

Company replied:

Hello Farah, Thank you for your email and for taking the time to leave a review. I am sorry you have not yet received your order. The order was sent to you on the 16th and so should have arrived with you by now. We were not aware that it hadn't arrived, however now we know we will get that resolved for you as soon as possible. Our customer support team has been in contact to confirm some details. Again I apologise for any inconvenience this has caused and we will get your order to you as soon as possible. Kind regards, Sophie Contactlenses.co.uk

, 29.03.2016 15:18

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Bad management

I didn't received the order after paid for two weeks. As I clicked the reorder button on their web site and all the info were filled in automatically, also I did received last order so I didn't double check the address. Also later I received email confirmation from them which showed the correct shipping address that is my current address. Though after called them and it was turned out that the product was sent to my previous address when I was registered. I complained but nobody go back to me after three days.

By from Unknown location on 26.02.2016 10:05

Company replied:

Hello May, Thank you for your order and for taking the time to leave a review. Your order was shipped to the address we had on file for you. We were then informed that this was the incorrect address and so we updated your address to the correct one. The email you received showed you the correct address as this was after we had updated it. We responded to your complaint on the 22nd of February and I apologise if the email did not reach you. As we were provided with the incorrect address at the time of the order we are unable to resend the order, however once it is returned to us we will be able to refund or send out to the correct address. I can see that you have now placed a new order which will leave us today and be with you in the next couple of days. Kind regards, Sophie Contactlenses.co.uk

, 26.02.2016 11:58

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Bad service/customer service

I order my contact lenses from 4th of february and i still didint receive i called and they said they dont know where is it how its possible? which kind service its that? and to receive my refund i need to wait 2 weeks? What????? Never again!!!!!

By from Unknown location on 16.02.2016 16:46

Company replied:

Hello Sara, Thank you for your order and for taking the time to leave a review. Please accept my sincere apologies that your order has not reached you. As our free first class delivery service was used we are unable to track the order and it looks like on this occasion that your order has been lost within Royal Mail. Our customer support team has been in touch to let you know that we are happy to re-send your order or we will be able to refund once the order is classed as lost with Royal Mail, which will be on the 22nd. I am sorry for any inconvenience this has caused and we hope to resolve this for you soon. Kind regards, Sophie Contactlenses.co.uk

, 17.02.2016 16:25

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Worst services - inefficiency at its best !!

Least of general sense applied when dealing with complaints. Maybe the inefficient team need to work on understanding the commitments made on the sites.

By from Unknown location on 01.12.2015 21:06

Company replied:

Hello Sheeba, Thank you for your order and for taking the time to leave a review. I am sorry that you were unhappy with the way your complaint was dealt with. There had been a problem with your order from March, however you were unable to return any of the faulty lenses or packaging meaning that we could not replace or refund. After further discussions it has been confirmed that you do still have some of the faulty order to return, and once we have received that back we will of course issue a refund. I hope this has resolved the complaint to your satisfaction and that you are happy with your new order. Kind regards, Sophie Contactlenses.co.uk

, 04.12.2015 16:48

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Very dissatisfied.

Waited two weeks for lenses to arrive.When I called they said they were despatched and probably lost in the post. They said the lenses would be sent again recorded delivery.Still never arrived, when I called again and spoke to another person they said lenses had been out of stock. I feel they were out of stock all the while and that they had been dishonest.

By from Unknown location on 26.10.2015 11:31

Company replied:

Hello Jeffrey, Thank you for your order and for taking the time to leave a review. I would like to assure you that your original order was despatched, however we assume it was lost in the post as it did not arrive with you. On the rare occasions this happens we will send out a replacement order. However the stock levels were not checked before arranging the re-delivery. The lenses were not in stock which is why there has been a delay to your order as we have had to have the lenses ordered in. We have arranged for some alternative complimentary lenses to be sent to you while you wait for your main order. I would like to apologise for any inconvenience this has caused and that on this occasion our usual high standards of service have not been met. I do hope that we are able to resolve this for you and that you will still consider us for future purchases. Kind regards, Sophie Contactlenses.co.uk

, 27.10.2015 11:00

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Wrong delivery

I was so disappointed to see my delivery because I ordered lenses in hazal colour and I received in transparent colour that I don't want . I strongly remembered that I placed the order that I don't receive . Over all I'm not happy to have this services I email back to you and someone from your side said that they can't help me on this regard.

By from Unknown location on 24.10.2015 14:01

Company replied:

Hello Fozia, Thank you for your order and for taking the time to leave a review. Please accept our apologies that you didn't get the lenses you wanted. Having spoken to our tech team they have advised that you did have honey lenses in your basket and then they were removed. The order placed and paid for was for the Crystal monthly, which are a non coloured lens. We have replied to your email and said that we would be able to assist you in placing the correct order and offering you a free return for the unwanted lenses. Our Customer Support team will be in contact with you again to get this resolved for you and ensure you get the lenses you wanted. Kind regards, Sophie Contactlenses.co.uk

, 26.10.2015 16:56

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Have no patience

Wait for almost 1week now and haven't see anything ordered

By from Unknown location on 09.10.2015 14:10

Company replied:

Hello Lu, Thank you for your order and for taking the time to leave a review. Please accept our sincere apologies that your order has not yet arrived with you. The order you placed one the 2nd Oct was despatched to you the same day using Royal Mail First Class delivery. I would have expected you order to have reached you by now and I apologise for any inconvenience this delay has caused. Our customer support team has been in contact with you to discuss this further and we hope to get this resolved for you as soon as possible. Kind regards, Sophie Contactlenses.co.uk

, 09.10.2015 18:21

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OUCH!

I have been ordering contacts through contactlenses.co.uk for years and have been a happy customer, but in this last batch I have had three contact lenses splitting in two pieces in my eye - really painful!!

By from Unknown location on 08.10.2015 15:24

Company replied:

Hello, Thank you for being a customer of ours and for taking the time to leave a review. Please accept my sincere apologies that you have had some problems with your last batch of lenses and for the inconvenience and pain suffered. A member of our customer support team will be in contact to get this resolved for you as soon as possible. Kind regards, Sophie Contactlenses.co.uk

, 08.10.2015 15:54

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.