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4.8

Customer Reviews

Showing 101-150 of 170 items.
Unhappy with new set up ,eg

Unhappy with new set up ,eg, no prices on invoice and massive raise in prices, hence looking for new supplier.

By from Unknown location on 16.10.2018 20:38

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paid extra to have fast delivery

paid extra to have fast delivery, but did NOT recive on time

By from Unknown location on 07.10.2018 21:50

Company replied:

Hello David, Thank you for your feedback. I am sorry that your lens order did not arrive when expected and thank you for bringing this to our attention. One of our customer support team will be in touch to discuss the delay with you. Apologies again, Kind regards Hayley

, 09.10.2018 15:12

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pleased with the service

pleased with the service, been with them for more than 5 years, never get free delivery. We all know that u get free delivery over £30. Not so much special for loyal customer. Just saying

By from Unknown location on 25.09.2018 14:27

Company replied:

Hello Madiha, Thank you for your feedback. Its great you are happy with our services and we are pleased you have been ordering with us for such a long time. Our free delivery is offered to orders of £30 or over. Thanks again, Hayley

, 25.09.2018 17:51

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They took much longer than other…

They took much longer than other companies to come

By from Unknown location on 08.08.2018 11:24

Company replied:

Hello Becka, Thank you for your review. I am sorry that your lens order took longer then expected. I can see that on this occasion your lenses, although usually instock with us we had to unfortunately order them this time which caused a delay in us sending your order. To confirm, your lenses would usually be instock and ready to be shipped out that same working day. Apologies again for any inconvenience this delay caused and thank you for bringing this to our attention. Kind regards Hayley

, 08.08.2018 17:44

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Contact lenses were not in stock when…

Contact lenses were not in stock when the order was made. Order arrived two days later than scheduled

By from Unknown location on 18.07.2018 15:30

Company replied:

Hello Miss T, Thank you for taking the time to review our services. Your lenses were unfortunately not instock at the time of ordering which you were advised of at the time before payment. I can see the order was sent on the date we estimated for despatch and would advise 1-3 days for delivery. I am sorry that your lens order did not arrive when you were expecting. Kind regards Hayley

, 18.07.2018 17:29

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I ordered my lenses and paid for first…

I ordered my lenses and paid for first class postage yet recieved my lenses 3 days later. I was not able to wear them the day I needed them

By from Unknown location on 13.07.2018 17:23

Company replied:

Hello, Thank you for your review. Our first class postage is free if the order is over the value of £30. We estimate delivery can take between 1-3 days. We do offer next working day option for £5. I am sorry that your lenses did not arrive when required. Kind regards Hayley

, 13.07.2018 18:47

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First 2 times I placed order I got my…

First 2 times I placed order I got my order in 4-5 business days and quality of the lenses were really good. But last 2 times I ordered I received them really late. I didn't even receive the last order yet it has been 18 days today its still in route. I'm not really pleased with my orders

By from Unknown location on 05.07.2018 17:15

Company replied:

Hello Erdem, Thank you for your reply. I am so sorry to hear that your order has not yet arrived. We would expect a delivery to the US to have arrived within 7-10 working days. I have asked our customer support to get in touch with you and look into locating your order. Apologies again, Kind regards Hayley

, 05.07.2018 17:25

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The Contacts lenses came unboxed and I…

The Contacts lenses came unboxed and I bought 3 pairs. When I bought in the other website, they will come a pair in one box. It makes me wonder...

By from Unknown location on 03.07.2018 07:07

Company replied:

Hello Tina, Thank you for your feedback. We sell the coloured lenses you purchased as singles to allow customers with different powers in each eye the convenience of not having to order 1 box of 2 lenses per eye. This also allows customers to try different colours without the cost of ordering 2 pairs. I hope this information makes you more confident in your purchase. Kind regards Hayley

, 03.07.2018 16:43

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Wasn’t made clear that if I ordered on…

Wasn’t made clear that if I ordered on a Friday it wouldn’t be next day delivery :-( It should never have let me pay for next day on a Friday. I should of just used Royal Mail & it would of arrived on the Saturday.

By from Unknown location on 08.06.2018 16:29

Company replied:

Hello Natasha, Thank you for your feedback. I am sorry that you were not aware that our next day deliveries are delivered Monday to Friday. This is displayed on the website before payment, I am sorry this was missed. Apologies again that your were disappointed. Kind regards Hayley

, 08.06.2018 18:43

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the issue is with Track number and way…

"the issue is with Track number and way the site is sharing status with the tracking info. I've been update on 14 May with track number and as of today when chceking with Royal Mail International Delivery - the answer is that the ""The system is currently unable to confirm the status of your item with reference RJ733448277GB. Please try again later."" - Its ONE week ????"

By from Unknown location on 21.05.2018 15:56

Company replied:

Hello Benny, Thank you for your feedback. I am sorry that you have been unable to track your delivery. I can see that you have now discussed this with one of our customer support team. Apologies again, Kind regards Hayley

, 22.05.2018 15:55

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Very Poor Cobtact Lenses - They ripped and are dangerous.

I bought a set of Crystal contact lenses - of which the lenses ripped - twice once in my eye. I have been wearing contact lenses for some years and this has never happened to me beforehand and frankly is quite dangerous. Hence I would not recommend these lenses. The service from the store was fine - just very poor quality goods.

By from Unknown location on 01.05.2018 18:53

Company replied:

Hi David, Thanks for your order and for taking the time to leave feedback. The Crystal lenses are one of the most popular lenses we sell and I am sorry to hear that this has happened. A contact lens should not rip once in your eye and I apologie for any discomfort and inconvenience this has caused. Our customer support team will be in contact to discuss this further. Contactlenses.co.uk

, 02.05.2018 15:04

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I have been using you for a while now…

I have been using you for a while now and usually very reliable. However on this occasion your communication was very lacking. I ordered lenses on 21st March. When the delivery was a week overdue, I called as I had no contact. I was told the lenses were out of stock but another manual order was to be made and I would have the lenses 'within the next few days.'They didn't arrive. I got an E Mail saying they would be delivered approx 23rd April. I could wait or cancel my order. I did get my lenses nearly a month late. I think you should communicate more often and clearly if there is to be a delay.

By from Unknown location on 29.04.2018 15:38

Company replied:

Hello Jackie, Thank you for being a customer of Contactlenses.co.uk and for your recent order. Please accept our sincere apologies for the delay with your lenses on this occasion. There was a delay with some of the toric lenses reaching us and we had to reorder your lenses in for you. Customer service is very important to us and we are sorry that you were not kept informed as to the progress of your order. Thank you for your feedback which is always appreciated and useful as it helps us improve the service we offer to all customers. Our customer support team will be in contact to discuss this further. Again we are sorry for the delay and the inconvenience caused. Contactlenses.co.uk

, 29.04.2018 16:57

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My Toric lenses took over 2 weeks to be…

My Toric lenses took over 2 weeks to be delivered. Customer services people were very helpful but the delay caused a lot of inconvenience.

By from Unknown location on 28.04.2018 09:02

Company replied:

Hello, Thank you for your recent order with us. Please accept our apologies that your order took longer than expected to arrive with you. There had been some delays with certain toric lenses arriving with us from our supplier. We appreciate that getting orders to our customers on time is of the utmost importance and we really are sorry for the inconvenience this delay has caused. Our customer support team will be in touch to discuss this further with you. Contactleneses.co.uk

, 29.04.2018 16:44

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I was expecting my lenses within a day…

I was expecting my lenses within a day or so ignore ordering and they took nearer a week. I wouldn’t have ordered had I known they would take that long.

By from Unknown location on 22.03.2018 16:00

Company replied:

Hello Derek, Thank you for your order and for taking the time to leave a review. The multifocal lenses were not in stock when you ordered and you were advised of a despatch date of the 15th of March and we despatched your order on the 16th. As these are a more complex lens they are not always available for same day despatch. We did our best to get the lenses to you as soon as possible and I apologise for any inconvenience the delay caused. Thank you for your feedback which is always helpful and I hope that you will still consider us for future purchases. Kind regards, Sophie Contactlenses.co.uk

, 22.03.2018 16:51

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Ordered my contacts over a week ago due…

Ordered my contacts over a week ago due to the expected weather usually very prompt delivery 1-2 days however they arrived today I know the weather has been exceptional but customer services were uncontactable and there was nothing on your web page Can I suggest for future unexpected events you do what other companies have and email customers regarding delays

By from Unknown location on 05.03.2018 15:30

Company replied:

Hi Lynn, Thank you for your order. I am very sorry that Royal Mail took so long to deliver your order. As you are aware due to the snow in the UK the postal service was heavily affected. Your order was placed on the evening of the 25th and sent with Royal Mail first class the next day. I also apologise that you could not reach us by telephone, we were unable to man the office due to snow on the Thursday and Friday, however, we were contactable by email and live chat. Thank you also for your feedback with regards to informing customers of possible delays. I will pass this onto the management team for them to action for future unexpected delays. I really am sorry that on this occasion we did not offer as good as service you are used to. I do hope that you will still consider us for future purchases. Kind regards, Sophie Contactlenses.co.uk

, 05.03.2018 18:47

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Not Great really

Terrible. I ordered midday one day and you took ages to let me know there weren't in stock. If there weren't in stock, then you shouldn't have sold them. I had no contact lenses to take on holiday and had to borrow. This has happened a few times.

By from Unknown location on 03.03.2018 12:00

Company replied:

Hello Alison, Thank you for your recent order and I am sorry that you were unhappy with the service provided. When you placed your recent order on the 20th of Feb the lenses were not in stock and an estimated date for despatch of the 23rd was given to you. On the 22nd the manufactures informed us that there could be a delay with sending the items to us. We sent you an email to inform you of the delay. However, in the end, the lenses came in on the 23rd and we sent them that day. Please accept my apologies that these lenses were not in stock when you ordered and that you did not receive them in time for your holiday. When ordering we do say if lenses are in stock or not and also on your confirmation email there is an expected date for despatch given. We do usually have these lenses in stock as your previous orders have all been sent very quickly. Thank you for your feedback as it will be used to improve our service to all our customers. Kind regards, Sophie Contactlenses.co.uk

, 05.03.2018 10:42

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One week on and not arrived

One week on and not arrived

By from Unknown location on 23.02.2018 17:35

Company replied:

Hi James, Thanks for your order and I am really sorry to hear that your order has not arrived. We sent your order to you on the 16th, the same day you ordered. It should have reached you by now and I can only assume the parcel was lost within Royal Mail. Our customer support team will be in touch to confirm some details and get this resolved for you. Sorry again for the inconvenience this has caused. Kind regards, Contactlenses.co.uk

, 23.02.2018 18:13

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unhappy with customer service illogical …

unhappy with customer service illogical reasoning !

By from Unknown location on 02.02.2018 17:44

Company replied:

Hi Georgie, Thanks for your order and for your feedback. I am sorry that you are unhappy with the service you have received. On your last order, you decided to try some different lenses to your usual and you did not like them and requested a refund/replacmeent. As we are a lens replacement company we would expect our customers to use the lenses they have been prescribed or advised to. All lenses come in different materials, sizes and solutions and different lenses will suit different people. We would only refund for unopened boxes. I am sorry that you are unhappy with this and our customer support team will be in contact to discuss this further. Kind regards, Contactlenses.co.k

, 03.02.2018 13:25

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i have been buying from you for a long …

i have been buying from you for a long while and my package was always put through my letterbox this time the it was delivered whilst I was out so the postman took it to the delivery office which is 5 miles from my house so very inconvenient for me why did this happen ?????

By from Unknown location on 05.01.2018 18:55

Company replied:

Hello Maddy, Thanks for being a customer of Contactlenses.co.uk and for taking the time to leave us feedback. I am really sorry that on this occasion your box was not posted, I am not sure why this has happened as our boxes are the same letterbox friendly design as with your previous orders. One of our support staff will be in contact to discuss this further. Again I apologise for the inconvenience having to pick your lenses up from the delivery office caused. Kind regards, Contactlenses.co.uk

, 05.01.2018 20:08

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I ordered my lenses 6 days ago for next …

I ordered my lenses 6 days ago for next day delivery one set was delivered yesterday am still waiting for the second set. Usually it takes 2-3 days to the Isle of Man. For every box of lenses I buy at least 2 lens are damaged beforeI can put them in my eye( rough edge, hole or torn )

By from Unknown location on 12.12.2017 15:29

Company replied:

Hello Anne, Thank you for your feedback. I apologise that both of your lens order have yet to arrive. I can confirm both orders were sent to you on the 5th December with Royal Mail first class delivery which does under normal circumstances arrive next day or within 1-3 days. One of our customer support team will be in touch to resolve this for you shortly. Apologies again, Kind regards Hayley

, 13.12.2017 08:40

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Where are the Jiffy Bags!!

I have asked numerous times for my order to be delivered in a jiffy bag as the boxes even the new ones do not fit through my letter box and I am fed up of having to go to the sorting office. Despite the address label saying 'please put in jiffy bag' only very occasionally does this happen and it get the boxes. Don't know what else i can do to get the message across !!

By from Unknown location on 11.10.2017 16:16

Company replied:

Hello Sarah, Thank you for your feedback. I am sorry that our letterbox friendly packaging is not suitable for delivery to you. I can see you have requested via your delivery address that we post your item in a jiffy bag, however as this is a manual request we do have to rely on our despatch team to notice and action this on each occasion. I have asked our customer support team to get in touch to suggest an alternative solution. Kind regards Hayley

, 12.10.2017 08:57

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I used to think the service was great

I used to think the service was great, always arrived the next day after ordering however now we have to pay for delivery and seems to take longer than a day! Think I will go back to Specsavers

By from Unknown location on 18.09.2017 16:31

Company replied:

Hello Natalie, Thank you for your feedback. Although over 90% of first class orders are delivered next day, this is not a guaranteed service. I can confirm your order left our distribution centre on the despatch date we advised you at the time of ordering but perhaps due to you ordering over a weekend, this added a small delay to it being delivered to you. A small delivery charge is now required if a customers order is under the value of £30 which you will find is much lower then many of our online competitors, as is our free delivery of orders £30 and over. Thanks again for your order. I hope we can continue to provide you with your lenses. Kind regards Hayley

, 19.09.2017 11:24

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I have been buying contact lenses from …

I have been buying contact lenses from this company for many years however I noticed that price has been slowly increasing and in my latest order I've noticed there's also a postage fee which means it's no longer the cheapest supplier and far less cost effective so now I've registered with spec savers who offer far competitive prices and it also includes the solution too so won't be buying from contact lenses.co.uk

By from Unknown location on 09.09.2017 17:53

Company replied:

Hello Sheewley, Thank you for your review. Over the last few years, the price of your lens has increased slightly due to increased prices to us which is expected to happen. The decision for us to introduce a postage fee was also due to this reason and that we were unable to continue to absorb the cost ourselves. We have however continued to offer free delivery on any order of £30 or over which is considerably lower then many of our competitors. I am sorry that this introduction has resulted in us losing you as a customer and we hope to have the opportunity in the future to provide you with lenses again. Kind regards Hayley

, 11.09.2017 08:33

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Delivery was 2 days late

Delivery was 2 days late. A charge is now applied when it used to be free for delivery. You no longer have any USP.

By from Unknown location on 28.08.2017 16:02

Company replied:

Hello Shobha, Thank you for your feedback. Although over 90% of first class orders are delivered next day, this is not a guaranteed service. I can confirm your order left our distribution centre on the despatch date we advised you at the time of ordering. A small delivery charge is now required if a customers order is under the value of £30 which you will find is much lower then many of our competitors, as is our free delivery of orders £30 and over. Thanks again for your order. Kind regards Hayley

, 29.08.2017 08:34

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Delivery and price is good but these …

Delivery and price is good but these don't stay put in my eye. They move around when I look around. Very disappointing:( But great customer service regarding refund and return. Will try another set to see if there's a difference

By from Unknown location on 03.08.2017 08:07

Company replied:

Hi Louise, Thanks for your review. It's a shame that your lenses were unsuitable for you, but i'm pleased you were happy with our delivery times and pricing. One of our customer support team will be in touch directly to arrange a return and refund on these. Kind regards Hayley

, 03.08.2017 08:13

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I'm probably not the best person to ask …

I'm probably not the best person to ask for a review right now. I re-ordered my usual on the 20th of June, have had several emails explaining there's a problem and they would be sent out on a different date, the date then changed again. The last email I received was on the 11th July saying they were on the way to me. It's now the 20th July and they still have not arrived.

By from Unknown location on 20.07.2017 15:15

Company replied:

Hello ST, Thank you for your feedback. I am sorry to hear that your lens order was unfortunately delayed with the manufacturer. I can confirm your order has been sent and should have arrived with you before now. I have arranged for one of our customer support team to get in touch and look into to resolving this for you right away. Apologies again for the inconvenience this unavoidable delay has caused you. Kind regards Hayley

, 21.07.2017 10:12

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boxes too large for letterbox!

Despite several emails and my address label saying 'please send in Jiffy bag' my orders still arrive in the box that is too large for my letterbox. Unsure if will use again as fed up of having to go to sorting office to collect

By from Unknown location on 28.06.2017 15:02

Company replied:

Hello Sarah, Thank you for your review. I apologise that the small changes we made to our packaging has resulted in your orders being unable to be delivered. I can see you have spoken with our customer support team who have suggested a temporary solution. Apologies again for the inconvenience this has caused you. Kind regards Hayley

, 28.06.2017 15:11

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Excellent service always recived on time

Excellent service always recived on time

By from Unknown location on 01.06.2017 21:49

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Ordered lenses last Tuesday on 1st …

Ordered lenses last Tuesday on 1st class delivery. Still not turned up

By from Unknown location on 29.05.2017 15:24

Company replied:

Hello Mr Morton, Apologies for the non-delivery. It is most unusual for first class to have not yet reached you by now. I have asked one of our customer support team to get in touch to resolve this for you. Kind regards Hayley

, 30.05.2017 09:14

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Second time that package is missed

This is the second time that I order my lenses and I have to get back to you to pick them up. The response to my issue was very fast and you've sent me the lenses in a tracked pakcage, but it shouldn't happen in the first time. Said that, I'll keep using your services, just hope to have more a delivery service more reliable. Thanks, Miguel.

By from Unknown location on 09.05.2017 17:04

Company replied:

Hello Miguel, I'm pleased your parcel's eventually arrived with you and apologies for the delay. Our customer support team have been in touch to confirm that we have your full and correct delivery details for any future orders. Kind regards Hayley

, 11.05.2017 13:39

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Bigger boxes??

The box that it was delivered in no longer fits through the letter box, have they gotten bigger? This means I have to go and collect them from the depot which isn't ideal.

By from Unknown location on 02.05.2017 14:20

Company replied:

Hello Richard, Thanks for getting in touch, and I am sorry your lens order has failed to be delivered through your door. Some very small changes had been made recently to the boxes due to postage changes, and unfortunately this has resulted in some not fitting through our regular customer letterboxes. Let me reassure you that this is being looked into as a matter to urgency and we hope to rectify it soon. I have asked that our customer support team get in touch, to make you aware of your options in the mean time. Thanks again for the feedback, Hayley

, 03.05.2017 12:36

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Lenses

Most of my lenses came out ripped. I have been with the company for ages and never complained. Today first time most of the lenses i ordered came out ripped. I was not satisfied. Couldnt go work

By from Unknown location on 27.03.2017 15:09

Company replied:

Hello Salman, I am sorry to hear that your most recent order was not satisfactory. It is very unusual for lenses be be ripped, especially a majority. One of our customer support team will be in touch shortly to resolve this for you. Apologies again, Kind regards Hayley

, 27.03.2017 15:19

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Good contact lenses but box too big for letter box

Contact lenses are really good. They are a good price the delivery is very prompt. However, that box is too big for my letter box so my lenses go to the sorting office. I can only collect my lenses at the weekend because I work and cannot get to the sorting office in the week. So getting them delivered to my house is not as convenient as it should be. Any chance you can make the box smaller?? Thanks!

By from Unknown location on 08.02.2017 18:41

Company replied:

Hi Rosie, Thanks for taking the time to leave us a review. I am sorry that your lens delivery was not posted. Our boxes are 'letterbox friendly' and made to fit through most standard sized doors. One of our customer support team will contact you shortly to suggest ways to resolve this. Kind regards Hayley

, 10.02.2017 10:39

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Torn lenses

I have received a few times my lenses with some cuts in them. I used to buy the cheaper ones so I assumed it was part of the cheap price but it has now happened again with the more expensive ones that I am buying. Should contact them but feels like not bothering as they are only contact lenses. It is however a bit annoying.

By from Unknown location on 21.01.2017 20:50

Company replied:

Hello Eneko, Thank you for taking the time to review our services. I am really sorry to hear that some of your lenses have not been received in the high standard we expect, this is most unusual. This is something we would always want to resolve for our customers. A member of the customer support team will be in touch shortly to discuss this further. Kind regards Hayley

, 23.01.2017 11:14

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Dont recommend thesr contacts

Generally the service on-line was good,but it took me a really long time receiving the contacts,on the website it stated the contacts had been dispatched but I received them 6 working days later.Ive recently bought these contacts and was so happy as they were so cheap for daily, but if i be honest,they take forever to put in your eyes.ive been wearing contacts for 4 years and normally it just take me 20 seconds to put them on,they these contacts are very flimzy and take forever to put in,also on my left eye as soon as i put the contact in it kills,my eye goes red,and hurts so much,i dont think i eould order these again no offence

By from Unknown location on 31.12.2016 19:51

Company replied:

Thanks for your feedback Zohra. Our orders usually arrive the next working day, however due to your order being despatched on Christmas eve and the way in which the bank holidays fell this year, this would have impacted on how long it took for you to receive your order, I apologise it took longer then expected. I can see our customer support got in touch with you on the 3rd January to offer you a refund on return for the unsuitable lenses. Kind regards Hayley

, 06.01.2017 09:02

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Great service from Contactlenses.co.uk but poor quality lenses from Cooper Vision

The service was great as always but I am extremely disappointed with the quality of the lenses as every one have torn after only one week. I had to resort to my glasses which was very inconvenient as I was on holiday and didn't have prescription sunglasses with me

By from Unknown location on 03.12.2016 10:06

Company replied:

Hello Lynne, Thank you for taking the time to review our services. I am sorry that the quality of your lenses was unsatisfactory, this is most unusual. Your details have been passed onto our customer support tea, who will be in touch shortly to help get this issue resolved. Kind regards Hayley

, 05.12.2016 12:15

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Ignoring the customer requirements

I contacted several times the customer service to find a solution for their box too big for mailbox. They completely ignore my request and I end up by going to Post Office to collect the parcel. How difficult is to fit two boxes of contact lenses in a box that fits a mailbox... Apparently a rocket science! A part from this, fast delivery! Thanks!

By from Unknown location on 21.11.2016 16:58

Company replied:

Hello Sel, Thanks for your comments, and apologies for the inconvenience caused. Our boxes are made to fit through standard letter boxes, however there will be occasions when some are too small which cannot be avoided due to the sizes of the items we sell. Our customer support has been in touch to gather some more info from you. Thanks again, Hayley

, 21.11.2016 17:26

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Inaccurate Description -- actually not as cheap as it seems

"It's stated that each order is ""1 box"" of the lens, but it actually is that each order is 1 single lens in its sealed plastic packaging, rather than Freshlook's standard box of a pair of lenses. Now I've ended up with a pair of lenses in different colours. The website's not as affordable as it seems, in fact more expensive."

By from Unknown location on 12.11.2016 15:22

Company replied:

Hello Steph, Thank you for your feedback and comments. I am sorry that your order was not what you were expecting. The lenses you ordered are sold as singles as this is more convenient for wearers of the lens who have 2 different powers for each eye. The image we use is of the lens box, but we have labelled the image as '1 lens per box' to advise our customers of this and also mentioned this within our lens details. Apologies again for any confusion and disappointment. One of our customer support team will be in touch shortly to discuss your options. Kind regards Hayley

, 14.11.2016 09:38

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Still not arrived

I ordered my contacted lenses but they still aren't here. Terrible service!

By from Unknown location on 15.09.2016 14:31

Company replied:

Hello Sarah, Thank you for your review. I am sorry that your order has not arrived with you as quickly as it should. I can confirm your order left us on the 8th September so should have reached you by now. A member of our customer service team will be in touch with you shortly to get this resolved for you. Apologies again, Kind regards Hayley

, 15.09.2016 14:37

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My contact lenses never arrived, soo . . . .

They never arrived. It was good to get a dispatch email though, so at least I know they were sent. Where are they? Who knows.

By from Unknown location on 17.08.2016 14:27

Company replied:

Hello Eleanor, Thank you for your feedback. I am sorry to hear that your has not yet reached you. I can see your order was despatched from our centre on the 10th August so should have most definitely reached your address by now. Your order details have been passed onto our customer support team who will be in touch as soon as possible to get this sorted for you. Apologies again, Kind regards Hayley

, 17.08.2016 17:26

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Delivery

I ordered 2 sets of lenses specifying the addresses required for delivery the lenses arrived in good time before an overseas trip only trouble was they were sent to one address when two addresses were given. So i have travelled and returned from my trip without any lenses and having to wear glasses with an out of date prescription.

By from Unknown location on 18.07.2016 13:35

Company replied:

Hello Shane, Thank you for your feedback. Having looked at your account only 1 order has been made with us recently which was sent to the address provided on the 8th July. I have passed your details onto our customer support team who will be in touch with you shorty to discuss this with you. Kind regards Hayley

, 18.07.2016 13:45

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They didnt get on time

I ordered my contact lenses the week before my trip with 3 working days gap for the delivery. They didnt arrived until one week after so it was quite inconvenient, never got them on time!! And I also wasn't informed of how long it would take so I expected something quick like amazon. It wasn't.

By from Unknown location on 01.07.2016 15:51

Company replied:

Hello Elena, Thank you for your review. I am sorry that your order did not reach you as quickly as we would have expected. I can confirm after placing your order on the evening of the 23rd June, we despatched your order on the morning of the 24th. We estimate approximately 1-3 working days for our free first class delivery orders. It is unusual for orders to take longer then this timescale to be delivered, so I apologise this happened on this occasion an that the delay inconvenience you. Thank you again for your feedback, Kind regards Hayley

, 04.07.2016 09:18

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Damaged boxes, missing item

The delivery was very fast. However the lenses' cardboars boxes inside were very damaged/pierced and the contact lense solution was supposed to come with a case but didn't.

By from Unknown location on 26.05.2016 14:27

Company replied:

Hello Marc, Thank you for your review. I am very sorry to hear that your lens order arrived damaged and incomplete, this is very uncommon. Our customer support team will be in touch as soon as possible to resolve this for you. Kind regards Hayley

, 27.05.2016 09:41

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Delivery did not arrive

I received an e-mail confirmation that my delivery of lenses had been despatched on 8th March, however, by the 14th, they had still not arrived. Usually delivery from this company is extremely prompt, but this was quite disappointing. On contacting contactlenses.co.uk and chasing this up, a delivery was sent out to me which I received on the 16th thankfully. Whilst I have never had any problems in receiving my deliveries in the past from this company, this did cause me an inconvenience in having to wear glasses for 3 days which I don't normally have to do

By from Unknown location on 17.03.2016 15:14

Company replied:

Hello Jeannette, Thank you for taking the time to leave a review. I am very sorry that on this occasion your order did not arrive. Your order was sent with our free, first class delivery with Royal Mail. It seems that on this occasion Royal Mail lost your parcel, this is a rare occurrence. As soon as we were aware of the issue we sent another order to you. Again I apologise for the inconvenience this caused you and that your expectations for delivery were not met. I am confident that next time you order we will get your delivery to you in our usual speedy manner. Thanks for your feedback and we look forward to welcoming you back soon. Kind regards, Sophie Contactlenses.co.uk

, 17.03.2016 18:29

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still haven't got it

Still don't have the product. Lenses have been left with neighbours, it would not be a problem if delivery man would state in the note at which flat he left them. I tried to reach neighbours couple of times, but I can't catch them. Not sure if i will get them ever... Probably won't order again

By from Unknown location on 25.02.2016 17:26

Company replied:

Hello, Thank you for your order and for taking the time to leave a review. I am very sorry to hear that your order has not yet reached you. I can understand that this must be frustrating for you. Our customer support team will be getting in contact with you and we look to get this resolved for you. Kind regards, Sophie Contactlenses.co.uk

, 26.02.2016 11:48

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Mixed Lens Ordering

I use ordinary daily disposables in one eye and progressives in the other. Your site will not allow me to order different types of lenses on the one order and does not seem to allow more than one item in the order basket. Consequently I have to make two separate orders wasting my time and your money on extra delivery costs.

By from Unknown location on 06.02.2016 12:07

Company replied:

Hello Jonathan, Thank you for your order and for taking the time to leave review. I am sorry to hear that you have had a frustrating experience when placing your order. We have tried to make our website as user friendly as possible, and it should be possible to order as many products as you like. Our customer support team will contact you to discuss this further, as can appreciate that having to place 2 orders is an inconvenience. Thank you for your feedback and we will work toward getting this resolved for future orders. Kind regards, Sophie Contactlenses.co.uk

, 06.02.2016 16:17

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fast delivery but 2 lenses faulty

I used to order and never has any issues but this time I found 2 lenses broken so unusable. Very disappointed

By from Unknown location on 02.02.2016 18:53

Company replied:

Hello, Thank you for your order and for taking the time to leave a review. Please accept our sincere apologies that on this occasion you have received some faulty lenses. Our customer support team has been in contact with you and we will look to get this resolved for you as soon as possible. Kind regards, Sophie Contactlenses.co.uk

, 06.02.2016 15:59

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Bad service

I am still waiting for my contacts to arrive and I ordered them over a week ago now!

By from Unknown location on 09.10.2015 10:57

Company replied:

Hello Danielle, Thank you for your order and for taking the time to leave a review. Please accept our sincere apologies that your order has not arrived with you yet. Our support team has already emailed you to offer you a re-despatch of your order on a guaranteed next day service so that your order will be with you tomorrow. They are just waiting for you to confirm that your address is suitable for delivery tomorrow. Again I apologise that on this occasion your expectations have not been met and that delivery was not as quick as usual. However we will ensure that you have your lenses by tomorrow and I hope you have a great weekend. Kind regards, Sophie Contactlenses.co.uk

, 09.10.2015 12:16

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Product fine, delivery awful

I'd never had any problem ordering with contactlenses.co.uk until recently. But the last 2mths delivery has been very slow (11days last month and 7days and counting this month). I'm going to switch to another retailer

By from Unknown location on 29.09.2015 20:15

Company replied:

Hello Anne-marie, Thank you for your order and for taking the time to leave a review. Please accept my sincere apologies that you have recently been experiencing delays with receiving your orders. Your last 2 orders have been despatched the same day you ordered using Royal Mail First Class. Which usually are received within a few days. I am unsure as to the reason why Royal Mail are taking longer to deliver than what we would expect. I can understand that this must be very frustrating for you and a member of our customer support team will be contact soon to get this resolved for you. Again I would like to apologise for the inconvenience this has caused and that on this occasion we have not met your expectations. Kind regards, Sophie

, 01.10.2015 17:15

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Good service bad product

I use this website all the time and have always had great things to say but my last contact lenses the packs had a fault to them every time you peel the foil back there was a plastic film left over them which I had to then pierce and cut open.

By from Unknown location on 12.08.2015 19:26

Company replied:

Hello Lorraine, Thank you for your order and for taking the time to leave a review. It is great to hear that you are happy with the service we offer however please accept our sincere apologies that the quality of your product was not up to our usual high standards. It seems that on this occasion you have received a faulty batch. As with any manufactured product this can occasionally happen. I am sorry for the inconvenience caused and our Customer Support team will be in contact with you soon to get this resolved and a replacement box sent out. Thanks again for your feedback and for your valued custom. Kind regards, Sophie Contactlenses.co.uk

, 13.08.2015 09:16

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.