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5 stars:
14185
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15704 customer reviews
4.8

Customer Reviews

Showing 151-170 of 170 items.
Not as reliable as they used to be

On the last 3 or 4 occasions I have been given a dispatch date, only to be contacted a day before to say there was a hold up and I'd have to wait for the lenses. Very frustrating

By from Unknown location on 15.05.2015 14:58

Company replied:

Hello, Thank you for your order and for taking the time to leave a review. Please accept our sincere apologies that the last few times you have ordered we have not had your lenses in stock. We were having problems with the delivery of these lenses and we are sorry that you were affected by this and for the inconvenience this has caused. Our buying team has been working hard and we have put procedures in place to ensure that we will in the future have these ready for quick despatch. We hope that you will still consider us for future purchases and are confident that if you were to order again we would be back to our usual 5* service. Thank you again for your feedback and valued custom. Kind regards, Sophie Contactlenses

, 18.05.2015 17:18

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Total mess up.

Ordered some lenses on a Friday, was due on holiday the following Friday. Paid confirmed etc was expecting the lenses by Wednesday at the latest. Checked del status on Wednesday, showing as 'not received payment' was absolutely furious as I had paid and also I needed the lenses asap. Called the hotline and they apologied, was a system error and offered to put it on express next day Signed for, it did arrive following morning just in time. However, if I hadn't checked it wouldn't have occurred to anyone to fix this problem and I wasted a lunch break sorting this out when it was not my adult at all!

By from Unknown location on 22.04.2015 14:25

Company replied:

Hello, Thank you for your order and for taking the time to leave a review. Please accept our sincere apologies for the delay with your order, and that you had to call to inform us of the problem. There was a system error that was not picked up on until you contacted us. This was very regrettable and we are sorry for the inconvenience this caused to you. We are pleased that we were able to get your lenses to you on time for your holiday. Your feedback is valuable and helps us to improve the service we give to you and other customers. We are confident that if you order again we will be able to offer you our usual 5* service. Kind regards, Sophie Contactlenses.co.uk

, 22.04.2015 16:43

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Too long to ship

I normally order from these guys and normally they have the lenses in stock and they are normally dispatched in a couple of days if not next day. However, this time, they took over 2 weeks to arrive and I had to call and find out what was happening. Not happy as I needed them quickly!

By from Unknown location on 15.04.2015 15:15

Company replied:

Hello Gurdeep, Thank you for your order and for taking the time to leave a review. Please accept our sincere apologies that on this occasion your expectations were not met and that your order was delayed. We do usually have these lenses in stock, however there were delays in getting new stock from the manufacturers. You should have been given an expected despatch date when ordering and been emailed to inform of further delays, and can only apologise if this did not happen. This situation is very regrettable and please be assured that our buying team is working very hard to ensure that delays like these do not happen. And your feedback will be passed onto them. I hope that you will still consider us for future purchases and if you do I am sure that we will be able to offer our usual 5* service. Kind regards, Sophie Contactlenses.co.uk

, 15.04.2015 17:11

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Fresh look contact lens

I really need to find another site to buy prescript lens from. The lens I purchase from here are the fresh look monthly lens, which gets very dry after an hour of putting them on. Most of the time I feel like they are moving out of place when I turn my eyes. I use to buy these lens from £12 here but now the price has increased.

By from Unknown location on 03.04.2015 14:56

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Has been better

I have bought my lenses from contactlenses.co.uk for the past few years and have always been very pleased with the service. However, this time the wrong lenses were sent (+ instead of -) and I didnt realise this until I tried one and couldn't see a thing! The returns process very was very straight forward but I did have to remind them to send out replacements. The original lenses were delivered on the Monday but didn't receive the correct lenses until the Friday. A bit disappointing this time to be honest.

By from Unknown location on 28.03.2015 15:18

Company replied:

Hello Sharon, Thank you for your order and for taking the time to leave a review. Please accept our sincere apologies that on this occasion you were not satisfied with the service you received. Our system shows that plus powers were ordered, however we are always more than happy to exchange any incorrect orders. We are pleased that you found the returns process easy. However your replacement lenses should have been sent out to you quicker and for this we are sorry and for any inconvenience this has caused to you. Your feedback has been passed onto the Customer Support team to ensure that this sort of delay does not happen in the future. Thank you again for your feedback which helps us improve the service we offer to you and to others. We hope to welcome you back soon, where we can assure you that we will offer our usual 5* service. Kind regards, Sophie Contactlenses.co.uk

, 30.03.2015 10:32

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Very poor

My order was out of stock, no contact from the company to advise me of this. It was only when a long time had passed that I phoned the company to complain. I would not use again.

By from Unknown location on 04.03.2015 15:08

Company replied:

Hello Richard, Thank you for your order and for taking the time to leave a review. Please accept our sincere apologies that your order did arrive with you as quickly as usual. The lenses were out of stock when you ordered and our system does let you know this, although it could be that you missed this. Your confirmation email also gives you the expected despatch date. Again we are sorry that you were not aware that the lenses would not be despatched the same day and for any inconvenience this may have caused. Your feedback will be passed on to our web team to look into making it more clear to customers when ordering that the lenses are out of stock. We hope that you will still consider us for future purchases. Kind regards, Sophie Contactlenses.co.uk

, 05.03.2015 11:27

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unfortunate experience

"I'm a regular customer of contactlenses.co.uk however on this occasion I was left utterly appalled. The reason being I was sold a ""not for sale"" promotional packet of contact lens solution with a contact lens case."

By from Unknown location on 16.01.2015 19:36

Company replied:

Hello Jagbir, Thank you for your order and for taking the time to leave a review. The solution kit you received is free to us from the manufacturer. However we are unable to provide these free to our customers, due to the costs involved in the handling of the items and the postage fees. We do provided this information on the product page. The reason we continue to offer the item on the site is that many customers like this option. It is very regrettable that after several orders you feel that we have let you down and not met your expectations. We do hope that the explanation above has explained the reasons for having the promotional packs for sale on our site and that you will consider us for future orders. Kind regards, Sophie Contactlenses.co.uk

, 19.01.2015 12:49

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Grossly overpriced

I was a customer thanks to their reliability and delivery time. However I just ordered the same lenses for £61 instead of £87 I had been paying at contactlenses.co.uk. What a rip off. Will not be buying again.

By from Unknown location on 16.01.2015 15:21

Company replied:

Hello George, Thank you for your order and for taking the time to leave a review. I am sorry that you were able to find the lenses cheaper elsewhere. We try to keep our prices as competitive as possible and I apologise that on this occasion this is not the case. It is always regrettable to loose a long standing customer as yourselves and I will be passing your feedback on to our buying and management team for them to investigate. Hopefully we will be able to offer a better price in the future. Kind regards, Sophie Contactlenses.co.uk

, 28.08.2015 00:05

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I've yet to receive my order

I ordered my lenses a couple of weeks ago and have yet to receive them!

By from Unknown location on 14.01.2015 20:30

Company replied:

Hello Paul, Thank you for your order and for taking the time to leave a review. Please accept our sincere apologies that you have not yet received your order and for any inconvenience this has caused. We sent the order to you on the 5th of January and were unaware that it had not reached you. The majority of our orders sent via Royal Mail first class are delivered next day. Unfortunately we are unable to track these deliveries. Our Customer Support team has been in contact with you to investigate this further and get this resolved for you ASAP. We aim for a 5* service and it is very regrettable that on this occasion we have not met the high standards of service that we strive for. Kind regards, Sophie Contactlenses.co.uk

, 15.01.2015 09:12

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After exactly 8 days still no contacts paid £19

"I have called twice to inquire about my contacts and been told twice I have too wait the full ""week"" to have something done. I was told that they are not special delivery or even recorded so I had to ""check with my neighbours or post office??"" Or ""call back"". I always check reviews and this site has so many good ones??? I more than likely will get them eventually or have too get a refund BUT point is I have now missed 2 different occasions I needed them for hence ordering them ... Maybe this review will help, I'll add too it as I progress. I will call again tomorrow. Ps. I grabbed mr postie today (I work from home also - the plot thickens) and asked and he was so kind to even say he'd ""look out for it"" after of course I'd explained the situation. Until I can see properly ... ...."

By from Unknown location on 13.11.2014 23:51

Company replied:

Edit 18/11 - I can confirm that you order was re-despatched to you on the 14/11 and delivered on the 17/11. Again we apologise that your original order was lost by Royal Mail. Hello, Thank you for your order and for taking the time to write a review. Please accept our sincere apologies that you have not yet received your order. The majority of orders dispatched via our free Royal Mail First Class arrive within 1 – 3 working days, and it is very rare for this delivery method to take longer. Unfortunately, Royal Mail do not provide tracking details for items delivered via First Class. Royal Mail require us to allow a week (5 working days) for First Class mail items to be reported as lost in post. In the mean time we suggest that customers check with neighbours and local post office as sometimes orders can be located. If after a week the order has not arrived then we are able to re-despatch the order. A member of our Customer Support team has got in contact with you to discuss this further and arrange for your order to be sent again. Again we apologise that on this occasion your expectations have not been met and for any inconvenience this has caused. Kind regards, Sophie Contactlenses.co.uk

, 18.11.2014 10:28

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Box is too big to go in the mailbox.

The last two times I ordered I had to go to the post office because the box was too big.

By from Unknown location on 01.10.2014 22:37

Company replied:

Hello George, Thank you for your order and for taking the time to leave a review. We are sorry to hear that your most recent orders have not been posted through your letter box. The box we have sent to you has not changed in size and has been designed to fit through the majority of letter boxes. I can appreciate that having to go to the post office to collect your order is an inconvenience and our Customer Support team has been in contact with you to see what we can do to resolve this in the future. We greatly appreciate all feedback in helping us to deliver the best possible service to each of our customers, and strive to offer a 5 star service. However I am very sorry that on this occasion we have not met your expectations. Kind regards, Sophie Contactlenses.co.uk

, 02.10.2014 13:08

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Poor packaging

I was very disappointed when I received my order of grey FreshLook colourblend contact lenses because the lenses did not come in a FreshLook branded box or packaging. Instead it was simply wrapped up in plain paper. Given the cost of the lenses, I think this is not acceptable.

By from Unknown location on 08.09.2014 14:07

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Why do they send out these review spam emails?

"I quite like Contactlenses.co.uk. I hate companies asking you to take time to complete questionnaires or write sentences about ""how did we do?"" You did OK, but it would have been better if you stopped nagging me."

By from Unknown location on 02.09.2014 14:11

Company replied:

Hello Mike, Thank you for your order and for taking the time to leave a review. I am sorry you feel we have spammed you, and that you received an unwanted email from us. We usually only send emails to customers related to their order, however we have partnered with Trust Pilot to ask for customers opinions on how we are doing. Feedback from customers is valuable to us and we can use customers reviews to improve out service and also to increase confidence in out brand. I am sorry for any inconvenience caused to you and I will ensure that you will not receive any further emails of this sort. I hope that you will still consider us for future purchases. Kind regards, Sophie Contactlenses.co.uk

, 02.09.2014 15:08

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Service great, quality of lenses poor

The lenses came quickly and were posted through my letter box without the need for a signature. However the lenses themselves came as a standard size and do not fit my eyes. They are too big which means they become unconfortable within an hour of wearing them. You should advertise these are a standard size and if you have smaller eyes then you should not select these type of lenses.

By from Unknown location on 26.08.2014 12:22

Company replied:

Hello Jennie, Thank you for your order and for taking the time to leave a review. It is great that your lenses came quickly and were posted through your letterbox. However I am very sorry to hear that you are unhappy with the lenses you purchased. Everyone's eyes are different shapes and sizes and lenses also come in different sizes, with information of the specification of the lenses on the product pages. Therefore we recommend sticking to the size of lens that you have been prescribed by your optician. Our Customer Support team has been in contact with you to give you information on how you can return the lenses, free pots, for a full refund. And we hope that you get in contact with us so that we can help you find some lenses that are suitable and comfortable for you. Kind regards, Sophie Contactlenses.co.uk

, 27.08.2014 08:04

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Standards have slipped!!!!!

I have always purchased my lenses from yourselves however each time I have made my purchase the standards and value for money has gone down. The least that you can do is supply the lenses holder. The prices have increased yet products decreased.

By from Unknown location on 05.08.2014 20:53

Company replied:

Hello Sammiya, Thank you for your order and for taking the time to leave a review. I am sorry that you feel that our standards have dropped, and that we do not offer value for money. We strive to provide the best quality products at a fair price. There has been a very small increase in the price of the Colorblend lenses, however the price is still very competitive when you consider that you can buy in small quantities and delivery is free on all orders. We have never provided lens holders; these and other items such as solution are items that are extras to be added onto orders. However I will pass your comments onto our management team to see if free cases are something we can offer in the future. I hope you will still consider us to supply your lenses. And if you have any more comments or questions please do not hesitate to contact us using the 'Contact Us' tab on our website. Kind regards, Sophie Contactlenses.co.uk

, 06.08.2014 14:39

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Easy to reorder my contact lenses but the speed of deliver is pretty atrocious.

I've summed it all up in my single sentence review.

By from Unknown location on 14.07.2014 15:38

Company replied:

Hello Justin, Thank you for your order and for taking the time to leave a review. I am pleased to hear that you find reordering easy, but sorry that you are unhappy with the delivery time. The lenses you ordered are not ones we keep in stock. Due to them being a toric lens they need to be ordered in from the manufacturer. I can appreciate that having to wait for your lenses can be inconvenient, however we provided despatch dates when placing an order, and keep you informed of the orders progress. I will pass on your comments to the buying team and hopefully in the future we will be able to supply your lenses quicker. Kind regards, Sophie Contactlenses.co.uk

, 16.07.2014 14:45

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not happy

the postage was very fast which i loved it came in a few days however i did ntot like the contacts what so ever they wer the wrog size and did not fit my eye, waste of my money!

By from Unknown location on 01.07.2014 19:43

Company replied:

Hello Moonthaha, Thank you for your order and for taking the time to leave a review. I am very sorry to hear that you are not happy with the lenses you have received. The Freshlook Colorblends are only available in one size and so are not suitable for everyone. It is advisable to only wear lenses in your prescription. Our Customer Support team have sent you an email and hopefully we can get this resolved for you. Kind regards, Sophie Contactlenses.co.uk

, 02.07.2014 09:32

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Deficient service. They sent twice deficient contact lenses

I used to trust Contact Lenses, I was very satisfied with their service the first time I ordered my contact lenses so I recommended to my friends. I order a new package last month and I couldnt use them, I only see blurry. I returned them and order them again hoping they will provide a better service next time. I have them at home, no I need to find the time to go to the post office and wait anohter 12-15 days to get my money back, no counting with the fact that I have no contact lenses at the moment due to my trust to this company.

By from Unknown location on 01.07.2014 09:41

Company replied:

Hello Gema, Thank you for your order and for taking the time to write a review. I am sorry to hear that the lenses you have received have been unsatisfactory. Our Customer Support team have looked at your account and they think that the lenses have been ordered incorrectly. They have sent you an email with further details and will be able to get this resolved for you. Kind regards, Sophie Contactlenses.co.uk 7th July Hello Gema. Our Customer Support team have confirmed that you have been refunded for the incorrect lenses and the correct contact lenses have been ordered. I hope that you are happy with the new lenses. Kind regards, Sophie

, 10.07.2014 08:30

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Terrible customer service.

There are many positives I could mention however they are over shadowed by very poor customer service. I recently ordered some lenses, after using the service before and being impressed I decided to use them again. After receiving my order I emailed the Customer Service team to tell them my concerns that I had received two products (lenses for each eye) however they were from two different manufacturers. I told them I was uncomfortable with this and was expecting to have the same manufacturers products in my both eyes when wearing contact lenses - for consistencies sake. I sent my communication over a week ago and still haven't had any kind of response. Hugely disappointing.

By from Unknown location on 28.06.2014 11:26

Company replied:

Hello Katy, Thank you for your order and for taking the time to get in touch. I am very sorry to hear that you are disappointed with the service we have provided. Customer service is very important to us and we respond to all customer communications. We received an email from you on Sat 21st June and responded to this on Mon 23rd June. I am not sure why you did not receive this email, and for this I can only apologise. I have forwarded these communications on to you. I can confirm that the lenses you received were exactly the same. Ciba Vision have recently been bought by Alcon and the outer packaging of the lenses is being changed. So the packaging of your lenses may look different to each other but the actual lens does not differ. We have also made a note regarding this on the product page on our site. Please accept my apologies for the confusion and for any inconvenience this has caused you. I hope this has reassured you about your lenses and that you will still consider us for future purchases. Kind regards, Sophie Contactlenses.co.uk

, 30.06.2014 07:50

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Good service, disappointed with product quality.

The last batch of lenses I received are very difficult to open. The foil covers rip when opening leaving a plastic film over the saline solution making it very difficult to take the lenses out without damaging them.

By from Unknown location on 26.06.2014 11:23

Company replied:

Hello Lewis, Thank you for your order and for taking the time to write a review. We are pleased that are happy with the service we have provided, however sorry to hear that you have received some faulty lenses. Our Customer Support team have contacted you to resolve this and some complimentary lenses are on their way to you. We apologise for any inconvenience this may have caused. Kind regards, Sophie Contactlenses.co.uk

, 26.06.2014 15:53

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.