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based on 15704 customer reviews
4.8

Customer Reviews

Showing 101-150 of 272 items.
Deliveries are reliable but variable

Generally deliveries are reliable. However the time is variable. My last order has not arrived after about 2 weeks. My precise contact lens size is not available. I need to select the nearest size.

By from Unknown location on 27.07.2020 19:00

Company replied:

Hello David, Thank you for your review. It is unfortunate that on occasions your non-stocked toric lens has to be ordered directly from the manufacturer, which can cause a longer delay then we anticipate. Johnson & Johnson sometime ago reduced the power combinations available in your particular lens, therefore we can only offer the alternative. If the power is not suitable we would recommend discussing this with your optician. Thanks again and apologies for the inconvenience caused. Kind regards Hayley

, 28.07.2020 13:05

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Service was very good

Service was very good. Not the most comfortable lenses

By from Unknown location on 04.05.2020 14:11

Company replied:

Hello Yolande, Thank you for your review. Its great to hear you were pleased with our service. I am sorry the lenses appear not suitable. Our customer support team will be in touch shortly. Thanks again, Hayley

, 05.05.2020 12:48

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Good

Good but they Irritate my eyes have to put new ones in to stop this

By from Unknown location on 01.05.2020 18:58

Company replied:

Hello Alice, Thank you for your feedback. It is unfortunate the lenses appear to not be suitable. One of our customer support team will contact you shortly. Kind regards Hayley

, 04.05.2020 12:38

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The lenses arrived on time

The lenses arrived on time, however, there are better quality lenses available at slightly cheaper prices. The edges of the lenses irritate my eyes after a couple of hours, unlike those from my previous supplier. Also, the exact strength was not available, so I had to compromise. There is also too much plastic being used for the containers, and the design of the container, which makes them more difficult to handle. The lens doesn't stay in the container when you tip out the solution, either.

By from Unknown location on 01.05.2020 16:05

Company replied:

Hello, Thank you for reviewing our services. I am pleased that your lenses arrived in a good time. It is unfortunate that the lenses were not suitable for you on this occasion. One of our customer support team will be in touch to discuss your options. Kind regards Hayley

, 04.05.2020 12:34

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Service and delivery quick

Service and delivery quick- especially during these times. Unfortunately the lenses were not suitable as they caused my eyes to sting to the point I could only keep them in for about a minute

By from Unknown location on 29.04.2020 04:44

Company replied:

Hello Dave, Thank you for reviewing our services, I am sorry that the product was not suitable and resulted in a lower score for us. Its great the lenses arrived in good time! A member of our customer support team will be in touch to resolve this for you. Thanks again, Hayley

, 30.04.2020 17:59

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Good product but shame about the amount…

Good product but shame about the amount of plastic used in the packaging, for this reason I will be returning to daysoft.

By from Unknown location on 27.04.2020 14:42

Company replied:

Hello Verity, Thank you for your feedback. We are so pleased you agree with so many of our happy customers that our Crystal Hydro Daily is a good product. The lens packaging is inline with the majority of our competitor premium lenses and we feel we have the right balance on offering a good packaging as well as an important amount of sterile saline solution to safely encase the lens in. We do hope that we can welcome you back again soon! Kind regards Hayley

, 27.04.2020 17:44

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The payment went through on the website…

The payment went through on the website but apparently didn’t actually process, however I was not informed until I made contact to find out where my order was. Would have appreciated proactive communication to tell me I needed to complete the order again.

By from Unknown location on 15.04.2020 13:59

Company replied:

Hello OC, Thank you for your feedback. I am sorry that your ordering experience was not a positive one. We confirm all orders with a confirmation page and a follow-up email once paid. We will take your feedback on board regarding advising customers further if the order has not been paid for. Kind regards Hayley

, 15.04.2020 21:49

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Always delivered on time and product…

Always delivered on time and product great. Only disappointment is that I’ve never been offered a discount and I’ve been ordering from you for over 4 years.

By from Unknown location on 26.03.2020 10:21

Company replied:

Hi Hayley, Thank you for your review and your continued custom. We have ran many discounts this year, I am sorry you missed out on them :( I have sent you an additional email to resolve this for you. Kind regards Hayley

, 30.03.2020 18:58

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the box got wet and the contacts were squashed

Delivery was fast and the contact was the ones that I wanted. Anyhow the packaging is not good enough, the box got wet and the contacts were squashed.

By from Unknown location on 15.01.2020 11:38

Company replied:

Hello L. Thank you for your feedback and advising us of the situation regarding the delivery of your lens order. It is disappointing that our International Postal partners have delivered your order unsatisfactory. One of our customer support team will be in touch to resolve this for you. Kind regards Hayley

, 15.01.2020 12:53

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Packaging

Only marked down because you have changed your packaging from a parcel that used to fit through the letterbox to one which doesn't meaning I then have to go the local Sorting Office to collect it

By from Unknown location on 14.01.2020 15:37

Company replied:

Hello DC, Thank you for the review. We are really sorry that your order did not get posted which resulted in a collection from your local postal office. We are aware that currently our packaging for your lenses is not efficient for posting through letterboxes and this is something we are working on. Apologies again, Hayley

, 14.01.2020 18:40

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Service is usually 5 stars but

Service is usually 5 stars but because of issues with my account - somehow I ended up with 2 - I couldn't reorder my previous order & had to start from scratch. This meant I ordered the wrong ones! (small print) although I accept this was my own fault.

By from Unknown location on 16.12.2019 13:42

Company replied:

Hello Pat, Thanks for the review. I am sorry you experienced issues accessing your online account which resulted in you ordering incorrectly. Its not a problem though, one of our team will be in touch to sort this for you! Keep a look out for an email from one of us. Kind regards Hayley

, 16.12.2019 18:16

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Was not happy that I ordered and paid…

Was not happy that I ordered and paid the next day fee only to be told following day that my lenses would be a day late. I was impressed with the postage refund though

By from Unknown location on 11.12.2019 15:58

Company replied:

Hello Steve, Thanks for your review. We are super sorry that your order was a day late, this is unusual and something we do not make a habit of. Thanks for your understanding, Kind regards Hayley

, 11.12.2019 19:33

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Super quick and easy to order and…

Super quick and easy to order and receive the lenses. Packaging is beautiful and easy to open. But the lenses are not the right fit for me. The first one ended behind my upper lid, the second one didn't want to stay put, so I'd always see things blurred. But they didn't feel uncomfortable from a dryness perspective, so that was really positive for me.

By from Unknown location on 08.11.2019 22:09

Company replied:

Hello Mrs Thenmeyer, Thank you for taking the time to review our services. We are so happy to hear that the order process and delivery was super quick and that you were pleased with our packaging. One of our customer support team will be in touch regarding the issues you have experienced with your lenses, to make sure you have ordered the most suitable lens for you. Kind regards Hayley

, 11.11.2019 20:47

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Sort out your PACKAGING

The lenses are great. The price is good. The delivery is fast. BUT THE PACKAGING IS APPALLING. A box 8x the size necessary is used. Really disappointing

By from Unknown location on 01.11.2019 20:51

Company replied:

Hello Sonja, Thank you for your feedback. I am sorry that your order has been sent in a box that was not letterbox friendly. We are aware that on occasions some orders have been sent in our largest box, this is due to some minor changes made on our lens packaging. This has now been rectified and over the coming months we will be rolling out our newer boxes which will fit in our letterbox friendly packaging. Again so sorry this happened, we really appreciate you feeding this back to us. Kind regards Hayley

, 04.11.2019 20:11

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Quick but packaged poorly

The order was processed and delivered very quickly and accurately. Unfortunately, even though the order consisted of just two small boxes of lenses, it was packed in a box too big to fit through a standard letterbox. This could easily have been sent in a letterbox friendly format and saved a trip to the sorting office!

By from Unknown location on 28.10.2019 16:26

Company replied:

Hello Ray, Thank you for taking the time to review our services. Im pleased your order arrived quickly, however apologies that this was not as efficient as it should. You're are correct in that your order was sent in a box that was not suitable and I have passed this onto our despatch department to ensure this does not continue. Apologies again, Kind regards Hayley

, 05.11.2019 14:27

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Postage failure

Great lenses, quick delivery BUT they don’t fit through the letter box so you have to go and collect them at the sorting office. Pointless ordering online if you still have to go and collect them. Shame really.

By from Unknown location on 02.09.2019 19:05

Company replied:

Hello PC, Thanks for your positive feedback on our lens and delivery. I am so sorry that your order was unable to be posted, this is frustrating and not what we would expect. Please could you contact me via my email hayley@contactlenses.co.uk so I can discuss your order and see the reason for this. Kind regards Hayley

, 03.09.2019 12:34

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Fantastic Service as normal, but!

Fantastic Service as normal, I have purchased my lenses for years. But, for the last few months the packaging has changed. Previously they went easily through my letter box, now the box is huge which Is ludicrous and not good for the environment. And because I work and not home when the delivery arrives, I now have to collect from the post office and this is a 2 hour round trip...……….

By from Unknown location on 22.07.2019 16:08

Company replied:

Hello Terry, Thank you for your recent review of our services. Its fab to hear! I apologise that the packaging issue is affecting your deliveries, we are aware of the problem and are in the process of introducing a more letterbox friendly way to send larger orders. Thank you again for your feedback. Kind regards Hayley

, 23.07.2019 18:14

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Super fast delivery times

Super fast delivery times, pretty much if you order in the morning you get your contacts next day. Although I would suggest to stay away from their own brand (cheapest on their web) I've tried the monthly standards and the comfort version and went straight to the bin after a couple of hours.

By from Unknown location on 18.07.2019 14:40

Company replied:

Hello Gonzalo, Thank you for your review. Its great to hear you're happy with our super fast delivery! I am sorry to hear that some lenses have not been suitable. Our own branded lenses have had such great feedback from returning wearers, its a shame they appear unsuitable for you. Thanks again for taking the time to review our services, we look forward to welcoming you back again. Kind regards Hayley

, 18.07.2019 18:30

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Warehouse Trouble?

It's taking an awfully long time to ship. Six business days and you're still preparing the item? I've been ordering from you for years now and it's never taken this long. Edit: Thank you for the reply. Perhaps my negative comments should be directed towards the Royal Mail system. Still, it is confusing for customers to have such misleading tracking information. A message on your website (under the Help section) or a note in the Track Package email would help clarify that the tracking service may be incredibly delayed and not to use it for the intended purpose. I hope this feedback was helpful to you.

By from Unknown location on 16.07.2019 01:18

Company replied:

Hello Shawn, Thank you for your review and apologies for the delay in receiving your lens order. I can see from your order that it was shipped on the 8th July, which was 2 days after you ordered and well within the despatch date we estimated to you. It appears it is the tracking link you have used which is referring to the status of where the item is within the postal service. So far no update has been made within the system but its not unusual for nothing to appear and then 'delivered' appears. If possible please wait until Friday 19th which will be 10 working days and if no delivery or status has been made on the tracking , please contact our customer support who will look into resolving this for you asap. Apologies for the delay, Kind regards Hayley

, 16.07.2019 12:36

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The lens are poor quality and poor…

The lens are poor quality and poor delivery time

By from Unknown location on 08.07.2019 16:20

Company replied:

Hello Paula, Thank you for your review. I am sorry you were disappointed with your lenses and the time it took for them to reach you. The lens you require is a non-stocked lens which means we do have to order this in for you, however I can see we did send your order by first class delivery within 1 business day. The lenses are ordered direct from the manufacturer and I can see you have wore these many time before without any issues. I have asked that one of our customer support team contact you regarding the lenses. Apologies again, Kind regards Hayley

, 08.07.2019 19:28

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Contact lenses are fine it’s just…

Contact lenses are fine it’s just getting them that is the problem. Not sure why they can’t be posted as delivery option is only Monday to Friday during the day. Quite annoying for someone who works full time.

By from Unknown location on 04.07.2019 14:51

Company replied:

Hello Micayla, Thank you for your review. We offer a number of delivery options and I can see you opted for the 'Next Working Day' delivery which is offered Mon to Fri. We have RM24 which is free on orders £30 and over, this can be delivered Mon to Sat and posted to no need for a signature. I hope this helps, Kind regards Hayley

, 04.07.2019 18:34

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Arrived in two seperate packages.

Arrived in two seperate packages.

By from Unknown location on 02.07.2019 16:24

Company replied:

Hello Lucy, Thank you for your review. I can see the reason we divided your order and sent it in 2 separate deliveries was due to us only having 1 box of the 2 you had ordered. To avoid any inconvenience and delay to you, we sent what we had and continued to send the remaining when it become available. It happened that your remaining item arrived the following day which is when we shipped it to you. I apologise if this caused any inconvenience, Kind regards Hayley

, 02.07.2019 19:14

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Paid extra for next day delivery

Paid extra for next day delivery, turned up several days later. Stick to royal mail and do not pay the extra for dpd to deliver!! Contacts are great though!

By from Unknown location on 28.06.2019 14:40

Company replied:

Hi Ducan, Thanks for being a customer of Contactlenses.co.uk and for taking the time to leave a review. I am so sorry to hear about the delay with your order being delivered. I have refunded your delivery charge and will also raise the issue with DPD. Great to hear though that you are happy with the contact lenses and we hope to welcome you back soon. Kind regards, Sophie Contactlenses.co.uk

, 29.06.2019 09:00

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Delivery very fast

Delivery very fast. The products package is good too. Only I notice when I put on the lenses in first two second my eyes a bit sort and sting. When I roll my eyeball the lenses didn’t follow it and I’m different position of my eyeballs. It should be follow my eyeballs whenever I roll it. Only these two thing I feel uncomfortable with it. Otherwise are perfect.

By from Unknown location on 19.05.2019 20:37

Company replied:

Hello Jing, Thank you for taking the time to review our services. Its great to hear your positive comments on our fast delivery times and products. I am sorry that your lenses are not fitting quite right. I have asked our customer support to contact you to discuss the possibility that the lens you ordered is not the correct one. We will be in touch shortly. Thanks again Hayley

, 20.05.2019 14:13

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I have been a customer for years

I have been a customer for years, but sadly they have recently stopped using letter box sized packaging, so I won’t be using them any more. It’s a real shame because they have always been absolutely brilliant.

By from Unknown location on 15.05.2019 18:07

Company replied:

Hello Miss F, Thank you for your review. I am really sorry that your lens order is unable to be delivered in the packaging used. We are now aware that due to some small lens package changes made, this has resulted in some orders being sent in larger packaging then we anticipated. Now we are aware, we are looking into suitable alternative packaging solutions. Apologies again and I hope we can continue providing you with our lenses. Kind regards Hayley

, 20.05.2019 14:10

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items ok

Items ok but compared to how it used to be delivery is slow and often takes a long time

By from Unknown location on 10.05.2019 18:05

Company replied:

Hello Susan, Thank you for taking the time to review our services. I am sorry to hear that your order took a little longer than usual to arrive. I can see that due to ordering on a Friday and selecting 'next working day' the order was not due for delivery until Monday which was a bank holiday. Apologies again for any inconvenience this delay caused you. Kind regards Hayley

, 13.05.2019 19:02

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Easy ordering but delay on product

Easy ordering and picking up on my previous orders but the product I chose was delayed. Good comms from the company informing me of the delays and fortunately I had some spare lenses but the date went back from what was originally advised which was a bit frustrating.

By from Unknown location on 09.05.2019 16:03

Company replied:

Hello Edward, Thank you for your review of our services and for your continued ordering. I am sorry to hear that your most recent order was delayed, understandably this can be frustrating. I Can see that your lenses were ordered from the manufacturers who unfortunately could not deliver to us as quickly as usual. Again apologies for the delay. Kind regards Hayley

, 10.05.2019 18:03

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Not happy with huge box

The speed of service and quality of product is great but my issue is the huge box they are delivered in. With previous contact lenses delivery they have been in slim boxes that fit through letterbox so postman can deliver even if I'm out which is great if you need them urgently, having to troop to post office for them is annoying and an inconvenience.

By from Unknown location on 11.04.2019 17:39

Company replied:

Hello Stacey, Thank you for your review and its great to hear your positive feedback on our products. I am really sorry for the inconvenience of collecting your parcel. We are aware of the box size issue and are in the process of introducing another slimmer box as we used before. Apologies again, Kind regards Hayley

, 12.04.2019 16:40

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Too much plastic

The price and quality of the contact lenses you send out are good but the packaging is far too much and you use way too much plastic. There's no need to wrap the contact lense cases in more plastic, and there's no need to send new contact lense cases everytime a regular customer re-orders. People should have the option of getting them rather than it being standard. I have so many now - can I send them back if I havn't used them. Thanks!!

By from Unknown location on 06.04.2019 08:56

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Unfortunately my daughter tried a pair…

Unfortunately my daughter tried a pair of the 90 pairs purchased. They make her eyes uncomfortable and tired. Perfect service though as they fully refunded me upon return. AAA star service. Paul

By from Unknown location on 20.03.2019 15:45

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Great online service

Great online service

By from Unknown location on 18.03.2019 20:20

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Delivery times let this site down

I have used this site for many years and always found the service to be excellent and products good value. More recently shipment times have increased considerably to the point where I may shop around. I get annoying updates saying at the warehouse, at the fullfilment centre, being labelled etc. I just want my lenses posted without delay thank you.

By from Unknown location on 06.03.2019 17:16

Company replied:

Hello Rosemary, Thank you for your review on our services. I am sorry that your non-stock lenses have taken longer than usual to arrive. One of our customer support team will be in touch directly to discuss your concerns. Apologies again and thank you for bringing these issues to our attention. Kind regards Hayley

, 07.03.2019 18:38

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Average only because the prices have…

Average only because the prices have gone up which I'm.not happy about. However always delivered on time.

By from Unknown location on 06.03.2019 16:44

Company replied:

Hello Nazia, Thank you the review and your continued custom. I am sorry that you have been affected by a price rise which I can see occurred on your lens in Sept 2018. It is unfortunate that on occasions, when prices are raised to us from the manufacturers we have had to pass these rises onto our customers. We do try and keep this to a minimum which is why we have not needed to do this since then. Apologies again and thank you for your orders. Kind regards Hayley

, 07.03.2019 18:13

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I commend the fact you replaced my…

I commend the fact you replaced my usual contacts with others at no extra cost but I much prefer my cheaper ones!

By from Unknown location on 18.02.2019 16:17

Company replied:

Hello Suzanne, Thank you for your review. I am sorry we were unable to supply your usual Crystal lens. These lenses have become increasingly popular and we have put measures in place so we can keep up with the demand. We appreciate your continued custom. Kind regards Hayley

, 18.02.2019 19:31

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Great customer service as always

Great customer service as always. Quick to communicate receipt of order and great comms with regards to dispatch. Other companies would do well to have their level of service.

By from Unknown location on 14.02.2019 19:29

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Dissapointed

I am let down with this site as they no longer allow me to make an individual purchase I had to buy two sets of lenses when I only required one I have been using this site for numerous years and I am really dissapointed.

By from Unknown location on 12.02.2019 15:50

Company replied:

Hello Aroosa, Thank you for your review. Our site, like many others is preset to have a lens selected in each eye and this has always been the same. You can however remove the 2nd box if you do not require it, which I have done for you within your account for next time. I hope this helps, but please contact our customer support team directly if you need any further help. Kind regards Hayley

, 12.02.2019 17:53

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The company who deliver contact lenses…

The company who deliver contact lenses from you didn’t do a good job( dpd) I ordered next day delivery And i was waiting for my contact 5 days. First day no one was home so they left calling card.Next, I have changed( on them websit) the day of delivery, after i have changed the adres delivery and the place where to put my parcel if no on at home. etc, and they still were trying to deliver my contacs in the same place, the same way and living calling cards. Finally i had to go to them depot place and pick it up myself the last day before my holiday. I don’t understand it.If this is the way they manage them job i rather change the shop.

By from Unknown location on 05.02.2019 13:05

Company replied:

Hello Joanna, Thank you for taking the time to review our services, I am very sorry to hear that your order was unable to be delivered on the day expected. We will of course pass your comments onto our delivery service regarding this delivery and the issues you've encountered. Apologies again and thank you for bringing this to our attention. Kind regards Hayley

, 05.02.2019 20:25

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Good service and good price

Good service and good price. However, I don't find the lenses particularly comfortable having now trialed for a week. I don't want this to put people off - it is worth a go for these prices and your eyes may tolerate the lenses better than mine.

By from Unknown location on 31.01.2019 11:01

Company replied:

Hello Ben, Thanks for your feedback. Its great to hear you were happy with the service and price we offer. I'm sorry the lens you have ordered is not suitable. One of our customer support team will be in touch to discuss this with you. Kind regards Hayley

, 31.01.2019 18:32

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Prices have gone up

Prices have gone up, especially postage and packing.

By from Unknown location on 29.01.2019 13:24

Company replied:

Hello Anna, Thank you for your review. I am sorry that the introduction of postage charge earlier last year has affected the cost of your order. We do offer free postage on any orders over £30 which I can see your order is covered by. It is unfortunate that on occasions we do have to pass on small price increases to our customers that we incur from our suppliers. We do try and keep this to a minimum. Thank you for your feedback and continued custom. Kind regards Hayley

, 29.01.2019 14:30

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Too flimsy.

Order was delivered quickly. Lens are very thin and flimsy and difficult to handle. They often come out of the tray folded and are too thin to sit on end of finger to insert. Have thrown away several so far.

By from Unknown location on 26.01.2019 14:36

Company replied:

Hello Patrick, Thank you for your review. I am pleased to hear your order reached you in good time. Apologies that the lenses you purchased are not suitable. A member of our customer support team will be in touch shortly to discuss your product. Kind regards Hayley

, 28.01.2019 17:20

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Box wouldn't fit through door

Was sent in a larger than normal (or necessary) box. Second time that's happened in the few months. They always used to use tiny boxes to post, but my order wouldn't fit through my letter box and required a Saturday trip to the sorting office to collect. If my next order is in an oversized box I'll be changing my lens store.

By from Unknown location on 22.01.2019 15:49

Company replied:

Hello Joseph, Thank you for your feedback. I am really sorry that on 2 occasions your order has not been posted. Our packaging is letterbox friendly but we are aware that some post boxes cannot accept even these boxes. However, your order should have been sent in our smallest, thinnest box and without any issues of delivery. I have passed this issue onto our customer support team who will contact you and our despatch team to ensure this does not happen again. Apologies again for the inconvenience, Kind regards Hayley

, 22.01.2019 18:13

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delivery time was not great

delivery time was not great, especially because it was first class too so i was expecting it to be on time. however it took almost a week for delivery.

By from Unknown location on 07.01.2019 16:37

Company replied:

Hello Sahera, Thank you for your review. I am sorry that your order did not arrive when expected. I can confirm your order did leave our distribution centre on time, however due to the time of year and it being busier for our postal service and more bank holidays, this will have had an affect on delivery times. Thanks again for ordering with us and apologies for the delay. Kind regards Hayley

, 07.01.2019 19:05

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Prices seem to be rising

Prices seem to be rising

By from Unknown location on 04.01.2019 15:29

Company replied:

Hello Ron, Thank you for your review. I am sorry that you have experienced a small price increase on your lenses. It is unfortunate that on the rare occasion we do have to pass on rising costs to us, onto our customers. I can see that we have been able to maintain the cost of your particular lens type for over 3 years and only recently has this small increase been added. As we have done in the past, it is not uncommon for our prices to lower on items. Which we hope we will be able to offer in the near future. Apologies again and thank you for your continued custom. Kind regards Hayley

, 04.01.2019 19:28

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Excellent service as normal

Excellent service as normal. There’s a but though.... Why do you have to use so much packaging and a huge box? They use to be able to go through the letterbox , but the last order the box was bigger than a shoe box! Just thinking about the environment... Thanks again.

By from Unknown location on 27.12.2018 16:14

Company replied:

Hello Terry. Thank you for taking the time to review our services. I am pleased to see we are still doing an excellent job :) Apolgies that your last order was not able to be posted, I can see from your order details on our despatch centre that a larger box was used, however this is incorrect and we have fed this back to our despatch centre so it does not happen in the future. Sorry again and thanks for bringing this to our attention. Kind regards Hayley

, 27.12.2018 18:20

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Box size needs to be smaller as doesn’t…

Box size needs to be smaller as doesn’t fit through letterbox. Slightly inconvenient as I had to collect from the post office. Spec Savers send them in a longer box that easily fit through the post. Lenses dry out towards the end of the day but would recommend still.

By from Unknown location on 18.12.2018 15:59

Company replied:

Hello Geraldine, Thank you for your feedback. I am sorry that our box was unable to fit through your letterbox. We are currently in the process of introducing a new slimline packaging for our smaller packed lenses. Therefore there should then be no issues in the future to post your item. We hope to start using these in the next few months. Thanks again, Kind regards Hayley

, 19.12.2018 19:16

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Too many emails confirming the status…

Too many emails confirming the status of the process: order, order picked up, order packed, order shipped, order in delivery, delivery. But more than that, the box with contact lenses was very big so I had to go back to the post office to collect it because couldn’t fit in the mail box and there was a lot of wastage in the packaging - really not needed a big box and so much wrapping.

By from Unknown location on 11.12.2018 16:09

Company replied:

Hello Deana, Thank you for your review. I am sorry that you feel the communication is too much and not necessary. We are trying some new things out and are in the process of finding the right balance, so we really appreciate your feedback. Apologies that you had to collect your order, one of our customer support team will be in touch regarding packaging used. Thanks again for ordering with us and also for your comments, we will feed these back to the relevant departments. Kind regards Hayley

, 11.12.2018 17:51

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Change the packaging please

Efficient service however please use boxes that will fit through the letterbox rather than having to go to collect from the post office every time

By from Unknown location on 16.11.2018 12:54

Company replied:

Hi Rebecca, Thanks for being a customer and for taking the time to leave a review. Thanks for your feedback and I apologise for the inconvenience caused by having to go to the post office to collect your order. We have redesigned the Crystal packaging into a flatter box so that it is more letterbox friendly. We are in a transition phase with some of the old boxes still in stock. When you next order you should be sent the new style box which will fit through the letterbox. Best wishes, Contactlenses.co.uk

, 18.11.2018 14:40

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postage poor

Yes contacts are brilliant but the postage isn’t paid £5 for next day and would have been better to just rely on Royal Mail as they have come quicker with them before

By from Unknown location on 09.11.2018 18:39

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Called several times and nobody answers…

UPDATE: When they answered the call, team was helpful. ***Called several times and nobody answers the phone. I placed an order the 11th October and I have not idea where are my contact lenses.

By from Unknown location on 22.10.2018 10:32

Company replied:

Hello Alexandra, Thank you for taking the time to review our services. I am sorry that you were unable to get through to our customer support team. We do, very occasionally experience higher than usual call volumes and we are unable to answer as quickly as we would like. We do offer a message service if you wish we can then call you back. However I can now see that you have spoken with us and we are aware of the delay with your order. Apologies again and thank you for your patience. Kind regards Hayley

, 22.10.2018 17:33

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Fast and efficient service.

Fast and efficient service.

By from Unknown location on 16.10.2018 17:01

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.