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5 stars:
14185
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15704 customer reviews
4.8

Customer Reviews

Showing 251-272 of 272 items.
Great price

Can you recommend any solutions that can be used to help prevent dry eyes as the lenses only seem to stay moist for maximum of 4 hours

By from Unknown location on 10.01.2015 14:50

Company replied:

Hello Karen, Thank you for your order and for taking the time to leave a review. We aim for a 5 star service and please accept our apologies if the product has not met your expectations. Our Customer Support team has emailed you to provide some advice on comfort drops that may be of use to you. I hope that next time you order we will be able to offer a 5 star service, and if you ever have any questions our Customer Support team our always happy to help. Kind regards, Sophie Contactlenses.co.uk

, 12.01.2015 10:26

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website down

the website was down a couple of week's ago

By from Unknown location on 29.12.2014 17:21

Company replied:

Hello Dylan, Thank you for your order and for taking the time to leave a review. Please accept our sincere apologies that our site was down when you tried to use it. Our web team work hard to ensure that the site is available 24 hours a day, 365 days a year. Very occasionally the site has down time, sometimes due to important security updates for example or for reasons out of our control. Again we are sorry you were affected by this and for any inconvenience this may have caused. Thank you for your valued custom and we hope to welcome you back in the future and provide the 5* service we strive for. Kind regards, Sophie Contactlenses.co.uk

, 30.12.2014 12:02

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Good service

Have not used product yet but service was good

By from Unknown location on 08.12.2014 18:00

Company replied:

Hello Tanda, Thank you for your order and for taking the time to leave a review. It is great to hear that you thought our service was good. We always aim for a 5 star service, so if there is anything you think we could do to improve the rating you have given us then please let us know. If you wanted to leave a review for the products you ordered once you have used them, then you can do so on our site. Thank you for your valued custom and we look forward to welcoming you back in the future. Kind regards, Sophie

, 09.12.2014 10:02

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Good for the price

Got them really fast! Contacts are good but one of them made my eye sting! No reflection of contact lens seller but Johnson and Johnson need to make the solutions better for sensitive eyes

By from Unknown location on 06.11.2014 15:24

Company replied:

Hello Kerry, Thank you for your order and for taking the time to leave a review. It is great to hear that you got your lenses quickly, but sorry that there was a problem with one of your lenses. We always want our customers to be completely happy with their purchase and our Customer Support team has got in touch with you to get this resolved. We aim to a provide a 5 star service, so please accept our apologise that on this occasion your expectations have not been met and for any inconvenience this has caused. Kind regards, Sophie Contactlenses.co.uk

, 07.11.2014 10:00

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Great service , Not great product

I have used this company for along time and their customer service is excellent , extremely fast service when ordering and great value. Unfortunately I have had some terrible experiences with lenses that have arrived and split in my eye during the day . some are even torn before I take them out of the blister pack . I still continue to use this site as the price is great but just wished the product would match the great customer service :(

By from Unknown location on 17.10.2014 14:37

Company replied:

Hello Steven, Thank you for your order and for taking the time to leave a review. It is great to hear that you are happy with the service we provide but we are sorry to hear that there have been problems with the lenses you have received. The Focus Dailies are one of the most popular brands of lenses, and it is unusual to have problems with them. However on rare occasions there can be a manufacturing problem. Our Customer Support team has been in contact with you to resolve this matter. And please in the future if you have any further problems our Customer Support team will always be happy to help. Again we would like to apologise for any inconvenience caused and thank you for your valued custom at Contactlenses.co.uk. Kind regards, Sophie Contactlenses.co.uk

, 20.10.2014 09:33

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good but could have communicated more

Lenses on back order but not informed of this leading to longer than expected delivery time otherwise great service and good price too

By from Unknown location on 03.10.2014 14:06

Company replied:

Hello Martyn, Thank you for your order and for taking the time to leave a review. Please accept our apologies that on this occasion there was a delay in getting your lenses from the manufacture. When ever there is a change in expected despatch date we do keep customers informed, and can only say sorry that that you did not receive our communications to you about the delay. We would like to apologise for any inconvenience caused and thank you for your valued custom at Contactlenses.co.uk Kind regards, Sophie Contactlenses.co.uk

, 07.10.2014 08:10

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it is getting expensive

Every time I am going to this website to order, it is getting more and more expensive. I am thinking leaving the website and find an orher way.

By from Unknown location on 10.09.2014 05:51

Company replied:

Hello Sandra, Thank you for your order and for taking the time to leave a review. We are sorry to hear that you are thinking of leaving us. Unfortunately the manufactures have continued to put their prices up to us and we had to make the difficult decision to increase the price on the Colorblends by a small amount. Our prices are still competitive when compared to the competition and we offer free First Class delivery on all orders. We greatly appreciate all feedback in helping us to deliver the best possible service to each of our customers and your comments will be passed onto our buying team. We hope that you will still consider us for your contact lens purchases and we are confident that price of the Colorblends will remain the same for the foreseeable future. Kind regards, Sophie Contactlenses.co.uk

, 10.09.2014 11:45

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Great service, shame about huge price increases since starting to use service

Having found the site I have remained loyal since 2010 and only ever purchased lenses on this site. The service is reliable and the order is always prompt and correct. However the price of lenses has risen considerably over the years almost 50% difference. I just feel loyalty should be rewarded, not taken advantage of..

By from Unknown location on 09.09.2014 13:59

Company replied:

Hello Gary, Thank you for your order and for taking the time to leave a review. It is great to have loyal customers and we greatly value all our customers. We always offer the best possible price we can and would never want our customers to feel like they are being taken advantage of. Over the last few years we have had to considerable raise the price on all the Johnson & Johnson lenses and this was due to massive price rises to us from the manufacturer. We try as much as possible to absorb these costs, but sometimes we are unable to and the difficult decision is made to pass the extra costs onto our customers. The Johnson and Johnson lenses are one of the most expensive brands of lenses and currently we are just not able to offer them at a better price. I will pass your comments onto our buying and management teams as all feedback is valuable to us. We also continue to look for better value brands and lenses, and you can find these on our site. I do hope that you will still consider us for future purchases. Kind regards, Sophie Contactlenses.co.uk

, 11.09.2014 10:34

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Never lie about delivery times again !!!

This order was late I needed them for Wednesday and they didn't come til Thursday. Wrecked a lot of a plans to be honest not happy. You're normally really punctual not sure what happened this time like !

By from Unknown location on 26.08.2014 15:43

Company replied:

Hello Shiva, Thank you for your order and for taking the time to leave a review. Please accept our sincere apologies that we have not met your expectations on this occasion, and for any inconvenience caused to you. You placed your order on the Monday night and the order was despatched for free on the Tuesday using Royal Mail First Class. The majority of orders sent First Class arrive the next day but the delivery time stated is 1-3 days for orders to be received. For guaranteed next day delivery we do offer a premium paid for service. I hope that you will still consider us for future purchases as we value your custom and your feedback. Kind regards, Sophie Contactlenses.co.uk

, 27.08.2014 08:39

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Excellent delivery time but doubting lens quality

I have ordered freshlook colourblends (monthly coloured lenses) for a while now and a few of those times I have found that within the first week, one side of my lenses have torn. Recently at the start of this month I ordered a pair and found one eye was torn as I went to put it on within the first week. Having to order another pair now to replace it. The only reason why I haven't switched over to another company is the price. Although I might find a better quality or longer lasting wear if I purchased something else I don't want to spend more since I don't wear them the full month (30 days). I would have liked to see a wider power range on the daily coloured lenses, sadly there isn't hence me having to buy the monthlies. In general the lenses are decent and colour range is ok. Some colours look fake on me but I like the range of colours.

By from Unknown location on 22.08.2014 20:38

Company replied:

Hello, Thank you for your order and for taking the time to leave a review. It is great that you are happy with the delivery time however we are sorry to hear that you are unhappy with the quality of the lenses. The Freshlook Colorblends are our most popular coloured lens and they come directly from the manufacturer, so the quality of the lens is exactly the same as you would get from another supplier. However it could be that you have received a faulty lens and a member of our Customer Support team has been in contact with you to discuss the matter further. In the future if you have any issues with your order please contact us as soon as possible using the 'contact us' tab on the website and we can then look to get this resolved for you. Thank you again for your comments, we value all customer feedback and use it to improve the service we offer. Your comments about the wider power range and range of colours has been passed onto our buying team. Kind regards, Sophie, Contactlenses.co.uk

, 26.08.2014 13:59

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lenses not good but a quick delivery

I loved the quick delivery! But wasn't pleased with the lenses they were really bad quality made my eyes really dry after wearing them for 3 hours. ..

By from Unknown location on 18.08.2014 15:07

Company replied:

Hello Farhat, Thank you for your order and for taking the time to leave a review. I am very sorry to hear that you are unhappy with the Crystal 1 Day lenses. They are a popular lens but are not suitable for everyone. Our Customer Support team has sent you details of how you can return the lenses for free and we will be able to offer you a full refund. I hope this has not caused you too much inconvenience and that you will consider us for future purchases. It might be best to stick with the lenses that your optician has prescribed so that you know they will be suitable. Kind regards, Sophie Contactlenses.co.uk

, 18.08.2014 15:50

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Very good but normally better.

Lenses normally in stock but this time not. Delivery date given that then slipped so had to order an alternative while waiting. Not the end of the world but just not as slick as normal.

By from Unknown location on 17.08.2014 23:55

Company replied:

Hello Antony, Thank you for your order and for taking the time to leave a review. Please accept our apologies for the delay with your order. As you mentioned we usually have these lenses in stock and despatch very quickly. However on this occasion we needed to order them from the manufacturer which caused the delay. Our buying team is working hard to ensure that stocks do not get low again, so that next time you order we will be back to our usual speedy delivery. I am sorry for any inconvenience this may have caused and I hope you will still consider us for future purchases. Kind regards, Sophie Contactlenses.co.uk

, 19.08.2014 09:13

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good for the price

They are at a good price..fast delivery....good range of products. Only complaint is they are hard to clean and sometimes dont last a month (coloured monthlys).

By from Unknown location on 29.07.2014 13:57

Company replied:

Hello Taibah, Thank you for your order and for taking the time to leave a review. I am sorry to hear that you are having some difficulties with your lenses. Our Customer Support team has got in touch with you. And in the future if you have any problems please don't hesitate to contact us (use the 'Contact Us' page on the website) and we will be happy to help. Kind regards, Sophie Contactlenses.co.uk

, 30.07.2014 08:44

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won't reply to my customer service email

contact lens delivered on time. good quality. unfortunately when I emailed to ask a query, they did not reply

By from Unknown location on 27.07.2014 21:21

Company replied:

Hello Jodie, Thank you for your order and for taking the time to leave a review. I am sorry that we did not reply to your query. We usually reply to all emails on the same day if sent within working hours or next day outside of working hours. A member of our Customer Support team will be in contact with you shortly to get this resolved for you. Kind regards, Sophie

, 28.07.2014 10:02

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First class customer service but disappointed with length of wait for delivery

Have ordered regularly for years had one faulty batch which i was delighted were replaced for free which I received the folowibg day after sebdibg email. Sadly prices have recently gone up quite a bit. I did love the 1st class delivery which usually arrived the next day however last order took well over a week will perhaps need to find another supplier.

By from Unknown location on 18.07.2014 21:55

Company replied:

Hello Susan, Thank you for your order and for taking the time to write a review. It is really great to hear that you are happy with the service we have provided over the years. However I am sorry that you had to wait for your last order. The lenses you ordered were out of stock and had to be ordered in from the manufacturer. Our buying team have already looked into this and have put in measures to ensure that stock levels do not run low again. So next time you order we will be able to despatch as quickly as we have previously. With regards to the rising costs or your lenses. Johnson and Johnson make your lenses and recently they have been putting up their prices by substantial amounts. We try and absorb these costs as best we can, but sometimes price rises are necessary. I do hope that you will consider us for future purchases. Kind regards, Sophie Contactlenses.co.uk

, 21.07.2014 11:04

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forgiven this once

having used the site for a number of years and generally happy with the service, i will put this down to being a one off. I had reordered my contacts and was down to my last day's pair, and had not been contacted that they were on back order. I called and spoke to a very helpful person who split my order and sent the set they did have immediately and then followed up when the other set were available. It was unfortunate that I had not been made aware that they were on back order and only when I called did I find out. but seeing as I am usually so happy with the service, once in many years a little slip is allowed.

By from Unknown location on 17.07.2014 14:18

Company replied:

Hello Corin, Thank you for being a customer of Contactlenses.co.uk and for taking the time to leave a review. I am sorry that on this occasion there was a delay with sending out your order and that you were not made aware of this. We do provide an estimated delivery date when ordering and on the confirmation email, but can appreciate that it must have been frustrating not to have known that your lenses would take a few more days than normal to be delivered. I am glad that we were able to resolve this for you and that you were not left without lenses. Kind regards, Sophie Contactlenses.co.uk

, 18.07.2014 10:31

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service as usual on others..

Little to expensive with lazy dellivery..already found heaper and quicker as getlenses....so nothing extraordinary from your service...unfortunetully ill be change your service

By from Unknown location on 12.07.2014 17:04

Company replied:

Hello Mariusz, Thank you for your order and for taking the time to leave a review. I am sorry to hear that you are unhappy with the delivery time of your lenses. As your prescription is for toric lenses they can take a little longer than usual to despatch. We normally send your lenses to you within 3 days, however this time your order was for a different brand which took a bit longer. We did still despatch within 4 days but can appreciate that this could have caused some inconvenience. With regards to price, we do keep are prices as low as we can and offer free delivery on all orders. However I will pass you comments onto our buying team. I hope that you will still consider us for future purchases. Kind regards, Sophie Contactlenses.co.uk

, 14.07.2014 10:18

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EDITED. Great service and very quick delivery!

EDIT: Please sort out your packaging!!!!! I received a massive box for a very small order. It's very unnecessary. I have been ordering my contact lenses from contactlenses.co.uk since a few years and never had any trouble! It literally takes couple of days for the parcels to arrive (every time!). Highly recommended!

By from Unknown location on 04.07.2014 14:42

Company replied:

Hello Izabela, Thank you for your review and your feedback regarding our packaging. We are aware that since changing our lens cartons, we now have issues with our delivery packaging which can result in larger than expected parcels. We are aware of these issues and are in the process of introducing a more letterbox and environmentally friendly box. Apologies again, and thank you for your continued custom. Kind regards Hayley

, 23.07.2019 18:26

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good delivery, disappointed by fragility.

The delivery time for my lenses was exceptional 2 days and they were here.. I packed 2 lenses into my suitcase to come on holiday as I thought thats all I would need as there reusable. However, I got the first one out and put it in and my vision was great, I then removed the second lens from its packaging an unfortunately dropped it on the floor in my room.. as I picked it back up from the floor it disintegrated in my fingers and split into 3 pieces, I was severely disappointed by this as it now means I will have to endure the rest of my holiday with poor vision. The main reason for the purchase was to enjoy my holiday without my glasses, of which I didnt bring because I thought I would be all set with my contacts.. disappointed to say the least.

By from Unknown location on 04.07.2014 13:56

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late delivery

My contact lenses have always arrived the day after I've ordered but this time they took a good few days. I did telephone and received friendly and helpful concern. I also emailed, as I was running out of lenses, but was told I needed to wait longer. They did turn up, after nearly a week alright in the end but I'm not sure what would have happended if they hadn't arrived.

By from Unknown location on 03.07.2014 20:35

Company replied:

Hello Loretta, Thank you for your order and for taking the time to leave a review. We are very sorry that on this occasion your lenses took longer to arrive than usual. Orders are sent out First Class with Royal Mail. The majority of orders will arrive the next day but we do have to allow Royal Mail a week to deliver. I am pleased that your lenses have now reached you, and be reassured that if your order had not reached you and had got lost in the post we would have re-despatched the lenses to you. Kind regards, Sophie Contactlenses.co.uk

, 04.07.2014 08:43

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Usually quite quick, but far too slow on this last order

Normally, you're quite quick with orders, but my last order was far too slow, and without communication of the delay. The communication is the important part, and that would have given you full marks had you let me know my order was going to be longer than usual to dispatch.

By from Unknown location on 02.07.2014 16:56

Company replied:

Hello, Thank you for your order and for taking the time to get in touch. We are very sorry for the delay in getting this order out to you. The lenses you order are normally kept in stock, however on this occasion they had to be ordered in. When placing an order an estimated despatch date is given on the screen and also in the confirmation email. However we can understand that you might have missed this as normally your order is received much quicker. Again please accept our apologies and assurance that we are putting measures in place to ensure that delays like this will not happen again. Kind regards, Sophie Contactlenses.co.uk

, 03.07.2014 08:27

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Good lenses at sensible prices. Comfortable too!

Only downside is the packaging is too big to fit through the letter (1 box) Specsavers manage it without problem and that is with 3 boxes!

By from Unknown location on 30.06.2014 17:06

Company replied:

Hello Alan, Thank you for your order and for taking the time to write a review. I am sorry that our packaging does not fit through your letterbox. We have had our boxes specially made to fit through most boxes. It is interesting to note that Specsavers boxes do fit through and I will pass this information on to our design team. Next time you place an order you could message our Customer Support team (click on the Contact Us tab on our site) requesting your order be sent in a jiffy bag. Currently we can not do this automatically, but hoping that we can add this feature in the future. Kind regards, Sophie Contactlenses.co.uk

, 01.07.2014 09:06

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.