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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14187
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15706 customer reviews
4.8

Customer Reviews

Showing 451-500 of 793 items.
Great but.....

Fast and good value but had trouble logging in on my phone - wouldn't recognize my email address but when I logged in later on my laptop it worked fine....?!

By from Unknown location on 06.03.2017 15:57

Company replied:

Hello Daniel, Thanks for your review, I am sorry that the inability to log-in via our mobile site let us down slightly. I have passed this issue onto our tech team and will be in touch shortly. Thank you for bringing this to our attention, Kind regards Hayley

, 13.03.2017 09:32

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Received order ahead of time...

Happy with long promise and delivering short.

By from Unknown location on 03.03.2017 16:21

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Great

Ordered contact lenses, good quality Satisfied

By from Unknown location on 25.02.2017 16:59

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Quick and easy

They are quick and easy to use very pleased.

By from Unknown location on 25.02.2017 14:37

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Packaging issues

Product and price great. Box seems just too big for the letterbox which means a trip to the local post office to pick up the package which defeats the point of ordering on-line in the first place!

By from Unknown location on 21.02.2017 00:58

Company replied:

Hello Paul, Thanks for your review. I am sorry that your order was not posted to you on this occasion. Our boxes are letter box friendly for your convenience. A member of our customer support team will be in touch soon to discuss this further and hopefully resolve it for next time. Apologies for the inconvenience, Kind regards Hayley

, 21.02.2017 09:35

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Great service

Quick service

By from Unknown location on 20.02.2017 17:25

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Good quality at a great price

I thought I'd give these a go because contact lenses tend to be so expensive for me. These worked out just as good and they are much cheaper

By from Unknown location on 16.02.2017 15:31

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Never gonna buy again -Complaint resolved

Original post: I made an error, I accidentally forgot that my account had an old address that I no longer have access too. I tried contacting this company and they refused to offer support, the refused to make enquiries into getting the order returned and despite being a customer asked me to pay the full price again. I understand people can take advantage of companies but most don't and those that ever make mistakes in orders please take note! This company will make you pay for it with absolutely no sympathy for genuine mistakes of honest good customers and make you pay again. If such a thing is ok for you - good, if however you require further levels of returned loyalty and kindness - forget it! It was my mistake to a large extent, this is true, but be warned this company will charge you for such a mistake and will make no attempts to return the lenses/equipment and make no attempts to please its customers. The lenses are cheap and good quality, the customer service is cheap and poor quality. Update: I was contacted by contactlenses.co.uk. They were very kind and made an offer to replace the lenses as they could see only 2 days earlier I had ordered contact lenses and changed my delivery address to the correct one on that first order, they agreed that I had changed the address and made an error in processing the second order as I believed the amended address was permanent. I received the order in full and I made an offer to cover 50% of the costs of the new order based on the fact that I was totally honest in saying that it was an error on my order - they have so far refused this offer of me paying and I have received the order free of charge due to these errors. I take back my words and say this complaint is now resolved and the company were very kind and considerate in their approach. So a big thank you to you guys and gals who sorted this out for me. Thanks!

By from Unknown location on 14.02.2017 07:28

Company replied:

Hello Michael, Thank you for your feedback. I am very sorry to hear that your most recent experience with us was not a positive one. One of our customer relations team will be in touch with you shortly to discuss and resolve this for you. Apologies again, Kind regards Hayley Hello Michael (20.2.17) I can see from your account that we have now been able to resolve the issue for you, and have replaced your missing order. Apologies again for the inconvenience caused, Kind regards Hayley

, 20.02.2017 08:00

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Good service

Good service. Lenses are shipped same working day. In the past they've always arrived next working day but my last order took 3 days to arrive. I'm assuming this is some delay in the postal service.

By from Unknown location on 08.02.2017 16:16

Company replied:

Hi Mark, Thank you for your review and bringing this to our attention. It is unusual for our orders to not arrive next day as your order was despatched the same day as it was made. I would like to hope this was just a one off delay with our delivery service, but please do get in touch if this continues. Kind regards Hayley

, 10.02.2017 10:34

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Good lenses

Easy to use and arrived quite quickly.

By from Unknown location on 25.01.2017 21:54

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Ditch alternatives, these guys are the real deal. Thanks

Next day delivery and logistics are key. And these guys achieve that promise.

By from Unknown location on 19.01.2017 15:18

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Good service

excellent service, however a small issue trying to make payment for the lenses as the site not available.

By from Unknown location on 18.01.2017 11:39

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Great service

I always receive great service and receive my lenses promptly. My only minor complaint is the boxes used to send out the lenses are just a little bit too big to fit through my letterbox which means I have to collect them from the sorting office. If it wasn't for that I would of given 5 stars.

By from Unknown location on 16.01.2017 18:30

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decent lenses

All fine with lenses, good quality and delivered quickly. Unfortunately not posted through letter box even though box would fit. Had to wait another day to collect from depot. Will not put me off from ordering again.

By from Unknown location on 16.01.2017 16:44

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Delivery used to be amazing

Used to be nextday delivery....has lapsed last 6 months or so,but still a great service

By from Unknown location on 04.01.2017 20:22

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Very simple website to order and de …

Very simple website to order and delivery is super quick. Pretty much next day guaranteed every time. Only problem is price - now much more expensive than high street opticians. Will only order if I an emergency.

By from Unknown location on 30.12.2016 12:11

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Was quick and easy to order

Quick nice and easy and a good price

By from Unknown location on 15.12.2016 16:15

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It is very good delivery service but I wish they offer a discount to loyal customers.

It is very good delivery service but I wish they offer a discount to loyal customers.

By from Unknown location on 08.12.2016 23:47

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Services are good and reliable.

All happy! The lenses quality has declined a little.

By from Unknown location on 03.12.2016 18:58

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Easy

Easy ordering, check out and quick delivery. And the prices are good too

By from Unknown location on 30.11.2016 18:34

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Prompt delivery

Well update the order status. Goods delivered on time.

By from Unknown location on 28.11.2016 18:00

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fast and good

delivery was in the same day of the buying and the contact lenses have a very good quality and were very cheap.

By from Unknown location on 23.11.2016 16:04

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Efficient, great purchasing experience

The process of finding the lenses I wanted was very easy, once selected checking out was simple and efficient. A number of different payment methods available, including PayPal. Delivery was quick, received lenses 2 days later in letterbox friendly packaging. Lenses are good value and comfortable, I would certainly use his company again.

By from Unknown location on 21.11.2016 20:42

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Great service

Great service; I order early on a weekday morning and they lenses are normally delivered the next day. Not sure if it's the type of lenses I buy, but I always seem to have to throw one or two away a month without wearing, due to them being uncomfortable for some reason. Other than that, great value for money.

By from Unknown location on 18.11.2016 18:24

Company replied:

Hello Trevor, Thanks for your great feedback. Our customer support team will be in touch directly to discuss the issues with some of your lenses. Kind regards Hayley

, 21.11.2016 10:19

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good service

quick delivery

By from Unknown location on 08.11.2016 11:28

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very comfortable with great vision.

they last all day with no problems whatsoever.

By from Unknown location on 01.11.2016 15:51

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Overall easy and quick to use

Once signed in very easy to use and navigate the website. Trouble finding on mobile where to sign in at first as very busy home page. Company very quick and great communication. Never any issues.

By from Unknown location on 31.10.2016 18:32

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Reliable

The lenses were of very good value and arrived very quickly, although the lenses state they offer improved hydration of the eyes they do make my eyes tired in the evenings and it does take a minute or so getting used to them in the eyes upon insertion. However I will repurchase again.

By from Unknown location on 24.10.2016 18:36

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Fast services - no discount

Quick service but didn't receive the discount offer of 5% or the friends recommendation discount of 7% as promised.

By from Unknown location on 21.10.2016 15:24

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Value for money

Dispatch and delivery was very quick on these contacts! Ordered them late weds and they were here by Friday! Company emailed me and kept me up to date. I opted for the hydro ones as my eyes get quite dry. They were a little soft and flexible and had to throw 1st one away as it had folded and wouldn't stay in. I think once you have the technique right they should be easy enough. Felt comfortable to wear but felt a little dry towards end of the night but that could just be me as I rarely use them. Overall good experience and would recommend!

By from Unknown location on 14.10.2016 22:17

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Superb!

Excellent fast service and I can't tell the difference for half the cost of high street brand/prices! Hate paying double... Thanks to; moneysaving expert.com

By from Unknown location on 13.10.2016 19:35

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One Issue

The contact lenses were same as usual, fine and good value. The box used for packaging however has changed and doesn't fit through the letterbox. I hate going to the post office to collect things also as they are quite miserable. Other than that, fine.

By from Unknown location on 10.10.2016 14:46

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Great service

Always a fast service. It would help a lot if the package would fit through a standard letter box.

By from Unknown location on 15.09.2016 14:25

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good all round

Bought contact lenses twice now from contactlenses.co.uk,great price,fast delivery,and easy to navigate round the website,lots of choices.so give it a go.

By from Unknown location on 08.09.2016 14:31

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Quick delivery good value for money

Easy to order, good value and fast delivery

By from Unknown location on 03.09.2016 14:20

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Package a bit damaged

Experience overall good, delivered on time, the contact lenses packets were a bit folded when I opened the package.

By from Unknown location on 01.09.2016 14:37

Company replied:

Hello Laura, I am glad to hear you were happy with your overall shopping experience. I'm sorry that some of your lens packets were slightly out of shape :( We will pass this feedback onto our despatch centre. Kind regards Hayley

, 05.09.2016 09:22

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contact lenese

received on time

By from Unknown location on 31.08.2016 15:07

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Quick to replace

Lenses were defective but promptly replaced once I returned them.

By from Unknown location on 31.08.2016 06:45

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Comfortable and affordable!

These contact lenses are really comfortable :) Really happy with them as it fit me perfectly. Convenient too, even after a long day at work, these are still comfortable.

By from Unknown location on 28.08.2016 11:00

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very impressed

I first used contactlenses.co.uk at the end of 2015 when my regular supplier were unable to provide me with the one spare lens I needed for the holidays. Not only did I get a 6 months supply for the price of one with my regular scheme, they arrived the next day, right before Christmas. My regular scheme has been on hold since then. I have just reordered and once more the lenses arrived next day, in time for my holiday. I intend to get my lenses from contactlenses.co.uk from now on.

By from Unknown location on 23.08.2016 15:03

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I can see clearly

My first order from contact lenses co.uk very good service and products one small moan the delivery box needs to be a fraction slimmer like your competitor Specsavers boxes which fit the letterbox as I was out I had to take a trip to the sorting office to collect my order .

By from Unknown location on 18.08.2016 17:07

Company replied:

Hello Gill, Thank you for your feedback, its great to hear you were happy with our service. Apologies about the delivery issue, this is very uncommon as all boxes we use are made to be letter box friendly. I can see we have been in touch with you to discuss the box you received and make sure we can stop this from happening next time. Kind regards Hayley

, 22.08.2016 08:11

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Speedy delivery

I was so pleased with the how quick my lenses arrived and free delivery as well, I shall definitely be ordering again.

By from Unknown location on 13.08.2016 00:52

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Efficient

Good comprehensive website -easy to use and good communication about your order porgress

By from Unknown location on 05.08.2016 14:34

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Quick delivery and good contacts!

I ordered this contacts a couple of weeks ago for the first time. They were delivered less than 24 hours after I place the order! They seem a bit harder than the ones I have and after around 7 hours with them my eyes feel a bit uncomfortable but I guess I will get used to! Price is really good!

By from Unknown location on 04.08.2016 09:23

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Contacts-sterling grey

Beautiful colour, exactly as seen on the website.

By from Unknown location on 01.08.2016 20:25

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Good this time

Usually very good. Time before last you failed to deliver and I had to pay two lots of postal charges and an expedited charge. I think you should have waived that. But all in all your service is 90% reliable. Thanks.

By from Unknown location on 31.07.2016 18:10

Company replied:

Hello Lisa, Thank you for your review. It is great to hear you are pleased with our services, I am sorry to hear that on one occasion your delivery failed to arrive with you. I can see we sent a replacement order as soon as we were made aware of this and that you had already placed a re-order with an expedited delivery method also. Your delivery charge certainly would of been refunded had we of known so apologies for that, I have now refunded this for you. Thanks again for your feedback, Kind regards Hayley

, 01.08.2016 10:55

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Does what it says on the tin

"Contact lenses do what they say - delivering good value contact lenses efficiently (I've had them delivered to me in the UK and the middle east without any problems). The only issue I have with them is that ""next day"" does not mean ""next day"" if ordered at the weekend - this should be made clear on the website, and the website itself isn't the simplest to navigate and needs updating."

By from Unknown location on 27.07.2016 06:52

Company replied:

Hello Steven, Thank you for taking the time to review our services and website. Its great to hear our deliveries make it to you in good time when sending outside of the U.K. I apologise that you feel some information regarding deliveries is not very clear, to avoid confusion with next day delivery etc we do provide all customers with an 'expected despatch date' so they know the date of when we send the order and therefore when the order will reach you. Thanks again for your feedback and will certainly take this on board. Kind regards Hayley

, 01.08.2016 10:46

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Good value

Good value and quick delivery I have used them several times now.

By from Unknown location on 15.07.2016 08:37

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Great Website

Great website could only be improved by being able to set up a monthly order

By from Unknown location on 05.07.2016 06:17

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Fast shipping and great customer service

Easy to place orders online great dispatch time and excellent customer service response.

By from Unknown location on 26.06.2016 11:39

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.