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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14158
4 stars:
791
3 stars:
272
2 stars:
170
1 stars:
284
based on 15675 customer reviews
4.8

Customer Reviews

Showing 501-550 of 791 items.
Good service

My first order didn't come through - got lost ? So I emailed them and got sent new set by recorded mail. Good customer service

By from Unknown location on 13.06.2016 12:33

Company replied:

Hello Justyna, Thank you for your order and for taking the time to leave a review. Please accept our apologises that your initial order did not reach you. Usually our delivery is very quick and reliable, however seems on this occasion that the item got lost on the way to you. I hope this didn't cause you too much inconvenience. Thanks again and we look forward to welcoming you back in the future. Kind regards, Sophie Contactlenses.co.uk

, 14.06.2016 17:25

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nearly perfect ...

would have got a five if you had the left and right the correct way around!

By from Unknown location on 12.06.2016 19:37

Company replied:

Hello Emma, Thank you for your order and for taking the time to leave a review. I am sorry that we listed your right eye and left eye the wrong way round. Please be assured that lenses can be worn in either eye. Although I appreciate it that it could of caused some confusion in choosing the correct lens for your eyes and hope that it did not cause you too much of an inconvenience. Thanks again for your feedback and we look forward to welcoming you back in the future. Kind regards, Sophie Contactlenses.co.uk

, 14.06.2016 17:33

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Lenses

Easy to order, no postage charges, good value. Unfortunately the post man doesn't always post the box so you have to collect from post office.

By from Unknown location on 08.06.2016 07:55

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vfm contact lenses

Clearly not a high end product but great vfm, I wear these occasionally and they're perfect for sport and strenuous activities

By from Unknown location on 07.06.2016 17:58

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A Star

Items usually come within 3 days or less and the contacts come ready to use. They've always been good quality

By from Unknown location on 04.06.2016 08:36

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Very Good

Very quick and efficient delivery thank you

By from Unknown location on 26.05.2016 14:42

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Easy Peasy

So easy to use the website , great that you can order only one month at a time, comfortable all day

By from Unknown location on 10.05.2016 15:40

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so far so good

Extreamly quick delivery; lenses seem to be of good quality, but I only wore them couple of times so far. However I can already see that my eyes are getting tired more quickly in comparison with my previous lenses (from specsavers) BUT for that price I'll give them a go.

By from Unknown location on 07.05.2016 22:08

Company replied:

Hello Anna, Thank you for your feedback, its great that we delivered your order so quickly. If you are experiencing any dryness, you may want to consider using a comfort drop. These can help relieve the dryness and irritation caused when wearing your lenses. I have included the link below of the ones we offer: http://www.contactlenses.co.uk/store/list?producttypeId=2 Thanks again for taking the time to leave us feedback, Kind regards Hayley

, 09.05.2016 09:14

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They work great

They fitted very nicely, did not even notice them in. Good vision as well

By from Unknown location on 06.05.2016 14:24

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Try them, you won't regret it

I was a bit in trepidation ordering contacts online, I mean we all trust the high street franchises don't we? I needn't have worried, ordering was easy and simple, the contacts arrived the very next day and boy oh boy what a saving. I daren't even tell you how much I have saved it runs into hundreds of pounds over the year, and for the exact same product the high street was trying to flip me at vastly inflated prices. The only thing that stops me giving 5 stars is I couldn't get hold of customer support via email and it is not really clear that there are 2 prescriptions, one for glasses and one for contacts. Take your time, dont input the wrong one!! I've now been a customer for several years, and they are truly superb, I've not once regretted buying from them, the service is great, but do you want to know the best kept secret? It's the people who work here, they are simply wonderful and it makes it such a pleasure to deal with them.

By from Unknown location on 27.04.2016 10:34

Company replied:

Hello Brian, Thank you for taking the time to leave us feedback, I am sorry you were unable to contact us via e-mail. I have passed your information onto our customer support team who will be in touch shortly and help answer any questions you may have. Kind regards Contactlenses.co.uk

, 27.04.2016 12:17

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Great Value for money

I have been buying 'crystal' daily disposables for the past few years now. They offer great value for money. I can't wear them for extended periods of time i.e longer than 9 hours as my eyes get dry and itchy. However I think its good to wear contacts for shorter stints to give my eyes a rest!

By from Unknown location on 27.04.2016 09:33

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Good product at a good price

Ive been using acuvue oasys for many years now and had my eyes tested in January before moving to the UK. Its nice to be able to buy my regular brand for less.

By from Unknown location on 18.04.2016 16:11

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Just such a great all round service

Selection is very easy and they have every lenses to suit, payment and delivery very prompt

By from Unknown location on 12.04.2016 20:21

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quick and efficient

quick and efficient!

By from Unknown location on 08.04.2016 14:52

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Thanks for making me look sexy

The lenses are very nice and easy to put in and there comfortable although gets a bit blurry after long periods of time

By from Unknown location on 05.04.2016 16:41

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posting of lenses

after ordering lenses they where delivered within 36hrs that was excellent service

By from Unknown location on 05.04.2016 14:20

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Repeat Order

Ordered right and left contact lenses repeat order. Could not add to basket together and had to do two seperate orders which meant two deliveries.

By from Unknown location on 23.03.2016 20:54

Company replied:

Hello, Thank you for your order and for taking the time to leave a review. I am sorry you were not able to order your lenses as easily as we would like. The website currently does not allow to different orders to be combined. You are able to add to existing orders, so could reorder one set of lenses for one eye and then add the lenses for the other eye. I have also passed your feedback on the management and web team so they can have a look at what can be done inthe future to make this easier. Thanks again for your comments which will help improve the service we offer to you and others. Kind regards, Sophie Contactlenses.co.uk

, 29.03.2016 15:33

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It is very good

The delivery is very prompt.

By from Unknown location on 22.03.2016 20:55

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Great service

Does what is says on the tin

By from Unknown location on 21.03.2016 09:01

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contact lenses

Easy to order and great delivery service. Ordered Friday lunchtime received the next day via Royal Mail

By from Unknown location on 18.03.2016 18:30

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Not suitable for dry eyes

Easy to buy and quick delivery. As stated on the description they are not suitable for dry eyes or if you spend a lot of time in front of the computer.

By from Unknown location on 14.03.2016 15:35

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Super fast delivery

Fast delivery, bad User Experience. Its not very easy to find old orders and to then re-order them. Would be great to get discounts for returning customers - there is so much more that u can do to improve your online marketing ;)

By from Unknown location on 11.03.2016 15:46

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Very reliable service

I have been ordering from you for a long time and have never been disappointed with the prompt reliable service.

By from Unknown location on 09.03.2016 20:03

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Prompt delivery

I ordered Sunday and received on Tuesday.

By from Unknown location on 23.02.2016 15:43

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Great customer service

Have used for a few years now. Never had a problem until recently. My order was mispicked. As soon as I contacted them out was rectified within two working days. Great customer service and will continue to buy my lenses from here. A+++

By from Unknown location on 15.02.2016 17:03

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Contact lenses purchase

Great staff very friendly

By from Unknown location on 15.02.2016 15:44

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Amazing

chose my contacts and they were in stock and brought but no solution included so have to buy separate which is a downfall to this site

By from Unknown location on 09.02.2016 18:03

Company replied:

Hello Kiran, Thank you for your order and for taking the time to leave a review. I am sorry that you were disappointed that your lenses did not come with any solution. We sell the solution and cases separately on the website as many customers like to choose what items they would like. We do offer free postage on all orders so you will be able to order some solution without having to pay an extra delivery costs. We will also look into making it clearer on the website that solution needs to be purchased separately. Thanks for you feedback that we will use to improve the service we provide to you and others. Kind regards, Sophie Contactlenses.co.uk

, 09.02.2016 20:46

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Perfect service and product!

Im very happy with the quality of the product and the fast delivery!!! Thanks a lot

By from Unknown location on 06.02.2016 14:53

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Can't go wrong :)

Love the Quick dispatch and quick and friendly help when things do (hardly ever) go not as planned.

By from Unknown location on 05.02.2016 08:15

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speedy delivery

super fast,never problem with delivery.Good price.Only sometimes contacts are breaking/tearing when putting in on.(very careful putting on,got 11yrs of experience with contact's).But overall satisfied!

By from Unknown location on 25.01.2016 20:17

Company replied:

Hello Natalia, Thank you for your order and for being a customer of Contactlenses.co.uk. It is great to hear that you are happy with the service we offer. I am sorry though that you have had a problem with some of your lenses. Our customer support team will be in contact to discuss this further with you. Thanks again for your feedback and valued custom and we look forward to welcoming you back soon. Kind regards, Sophie Contactlenses.co.uk

, 26.01.2016 09:27

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Excellent Service

Excellent service ,next day delivery. It's a pity that service is expensive .

By from Unknown location on 23.01.2016 16:39

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Good company

Used these guys on and off for over 10 years. Not quite the cheapest but never had a problem with order or delivery which has always been prompt Recommended

By from Unknown location on 12.01.2016 22:05

Company replied:

Hello James, Thank you for your order and for taking the time to leave a review. Its great to hear that you are happy with the service we provide. We try to keep our prices as low as we can, and can see that you have also tried our Crystal brand of contact lenses which are better value compared some of the bigger brand lenses. Its great to get positive feedback from long standing customers and we look forward to welcoming you back soon. Kind regards, Sophie Contactlenses.co.uk

, 14.01.2016 08:52

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Stress free lens buying and prompt free delivery!

Easy to use site, clear options when choosing your lenses and I love the free post which fits through the letterbox! Love not having follow up emails too!

By from Unknown location on 12.01.2016 14:18

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efficient

Fast & efficient order and delivery process

By from Unknown location on 07.01.2016 22:58

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Reliable

Used this company for many years. Excellent in terms of reliability - items generally get sent within a day or two. The only reservation here is the increase in prices. The price of lenses of much more expensive than other sites, and has crept up over the years. You can buy much cheaper on many other sites, but will wait around 1-3 weeks for delivery. I will only order from here now in emergencies where I require lenses immediately. Shop around and stock up to be smart. Overall good service just poor prices.

By from Unknown location on 05.01.2016 15:18

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First experience excellent

I lost a contact lens on December 21st, and had no replacement to see me through the holidays. My optician was unable to provide lenses to my prescription or provide any competent assistance whatsoever. I ordered a six pairs of lenses from contactless.co.uk at the same price my optician charges me for one. They were ordered on the afternoon of the 21st and arrived on the 22nd. The lenses are not as comfortable as I would like, but that is down to my choice of product, and will look into alternatives held by the supplier. On the basis of my initial experience, I am extremely happy. If contactless.co.uk can deliver such service consistently I will certainly upgrade to a 5 star rating.

By from Unknown location on 04.01.2016 09:36

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Quick Service!!!!!

I really like the quick service although the prices seem to be creeping up.

By from Unknown location on 29.12.2015 19:12

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Great service

Easy to order, dispatched very quickly, well packaged.

By from Unknown location on 23.12.2015 15:14

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Professional

Easy to contact and my mistake was resolved immediately

By from Unknown location on 16.12.2015 17:08

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Excellent

Easy to use and very affordable. All I can recommend is that the packaging is altered to fit through a letterbox!

By from Unknown location on 14.12.2015 16:03

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Quick and efficient service

My order couldn't have been simpler. I found a previous order, amended it and send it off - My order was received in less than the allotted time. Very 'un-stressful'

By from Unknown location on 14.12.2015 15:54

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Easy to order, fast delivery

Easy to order, fast delivery

By from Unknown location on 11.12.2015 15:50

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great service but why do I have to use Oasys rather than my favourite lens : Advance?

Great service but I couldn't order the lenses I usually get as the company doesn't make them for my prescription (-3.00) anymore. Why do they offer a limited range of prescriptions for these lenses? I had to go for less comfortable lenses as a result.

By from Unknown location on 10.12.2015 15:25

Company replied:

Hello, Thank you for your order and for taking the time to leave a review. The manufacturers of the Acuvue Advance contact lenses, Johnson & Johnson, made the decision to discontinue these lenses and stop making them. We still have stocks of some powers but we are unable to re-stock. The suggested replacement is the Oasys. I am sorry that we no longer have your prescription and that you have found the Oasys less comfortable. If you would like to return the lenses for a refund please contact us and we can get that arranged. I would also recommend speaking to your optician to perhaps trial some different alternatives. Kind regards, Sophie Contactlenses.co.uk

, 11.12.2015 11:55

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No problems

Contacts came as description within a couple of days. Happy with their service

By from Unknown location on 09.12.2015 15:17

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Final mile lets lenses down

I was in a big hurry for my lenses and was a bit confused when I had to collect them from the Post Office collection depot. Losing a day.

By from Unknown location on 07.12.2015 15:49

Company replied:

Hello Scott, Thank you for your order and for taking the time to leave a review. Sorry to hear that your lenses did not fit through your letterbox. Our boxes are designed to be letterbox friendly and your postman should have be able to post it through. Please accept my apologies that this wasn't the case and for the inconvenience caused in having to pick your lenses up. In future if you contact us when you order we can send your order to you in a jiffy bag to ensure that it can be posted. Thank you for your feedback and we hope to welcome you back in the future. Kind regards, Sophie Contactlenses.co.uk

, 07.12.2015 16:32

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Good value

I love your lenses, they are very confy and cheap. However the green lenses i bough doesnt look natural and the colour is bit weird. But usual lenses are very nice.

By from Unknown location on 07.12.2015 15:08

Company replied:

Hello Mushtariy, Thank you for your order and for taking the time to leave a review. Sorry to hear that the green lenses you purchased were not suitable. The Freshlook Colorblends are our most popular coloured lens. However due to the difference in everyone's eye colour the lenses do have different effects on different people. I am pleased to hear that you are happy with your regular lenses and we hope to welcome you back in the future as your custom is valued. Kind regards, Sophie Contactlenses.co.uk

, 07.12.2015 16:51

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Great always, could do with a loyalty discount though

Never ever had a problem, just feel that customers who have been with you for so many years should receive some kind of loyalty discount

By from Unknown location on 04.12.2015 16:13

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Good Service

As a regular customer I can say they provide fast delivery and my order is always correct. The prices of the lenses do change however, and they could be a bit cheaper as there are more competitive prices online.

By from Unknown location on 02.12.2015 16:20

Company replied:

Hello Neelam, Thank you for being a customer of Contactlenses.co.uk and for taking the time to leave a review. It is great that you are happy with the service we offer. Please accept our apologises that we have raised the prices of your lenses. Our buying team work hard to keep our prices as competitive as possible and will pass your feedback onto them. I hope you have a good weekend and we look forward to welcoming you back in the future. Kind regards, Sophie Contactlenses.co.uk

, 04.12.2015 16:52

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Overall good

Very good service and good value but have recently found cheaper lenses at another site

By from Unknown location on 30.11.2015 18:04

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Impressed

Very quick delivery . Comfortable lenses . Will be using again

By from Unknown location on 30.11.2015 15:06

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.