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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14158
4 stars:
791
3 stars:
272
2 stars:
170
1 stars:
284
based on 15675 customer reviews
4.8

Customer Reviews

Showing 601-650 of 791 items.
Excellent

The website is easy to navigate. Found what I needed, next day delivery. No fuss. Perfect.

By from Unknown location on 21.04.2015 21:40

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The lenses were delivered quickly and iin good shape.

Excellent service and price, and while I am having to adjust to the slightly different style of packaging and shape of lense, they are working out pretty well.

By from Unknown location on 21.04.2015 16:33

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Speedy Efficient Service

Very quick easy and efficient process

By from Unknown location on 21.04.2015 13:54

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my straightforward opinion

excellent service// also product quality is good with no optical discomfort will continue to use this source as long as my eyes feel so comfortable with the product.and of course the price is important to me as I am a Pensioner.

By from Unknown location on 19.04.2015 15:25

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Quick delivery

Received my contact lens very quick. Great service!

By from Unknown location on 14.04.2015 14:01

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Good value

Bought these for my son who left his at university when he came home for the Easter break.good value, comfortable and easy to wear. He's considering using these again

By from Unknown location on 04.04.2015 19:10

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Seamless

Great service - seamless

By from Unknown location on 02.04.2015 17:44

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Trusted seller, used many times before

I use contactlenses.co.uk every time I need to reorder my contact lenses - I find the price really competitive. As I wear toric lenses I sometimes need to wait 1-2 weeks for the lenses to come in stock but that's fine (as I order them before I run out). Also they're always packaged really well - in a secure box but small enough to fit through the mail slot!

By from Unknown location on 01.04.2015 16:09

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Superb

Iv been wearing these contacts for years they're really good ... And great value for money : ) The only down downside is the actual packaging of each lens it very difficult to open . Some of sealings are very tight and some open easily . The tighter ones can even damage some lenses. : (

By from Unknown location on 31.03.2015 14:31

Company replied:

Hello Humeara, Thank you for your order and for taking the time to leave a review. It is really great to hear that you like the Crystal contact lenses. We are sorry to hear though that packaging on some of the lenses was not satisfactory. Our Customer Support team has been in contact with you with some extra information and we have arranged for some complimentary lenses to be sent to you. We are confident that in the future your next orders will not have the same problem and we look forward to welcoming you back soon! Kind regards, Sophie Contactlenses.co.uk

, 02.04.2015 09:25

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Efficient and Convenient

Very fast delivery service, convenient and affordable. I did have difficulty finding my exact prescription as I have astigmatism, but I guess that's one downside to not going to an optician's. Still, for people like me who rarely have time to see their local healthcare professional, it's very effective.

By from Unknown location on 27.03.2015 15:34

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Very good

This is probably the best lens i've bought so far. My eyes used to get red within 4-5 hours from other lenses no matter whichever websites i tried. This one didnt make my eyes red even when i wore it for 7-8 hours even without eyedrop. I've given 4 stars because as per colour the gray one didn't pop out much in my dark brown eyes and i could feel the lense moving maybe its because it's 14.5 diameter but by far it's good. Will definitely buy it again.

By from Unknown location on 22.03.2015 21:35

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Overall very good service and quality of product.

Product always delivered very quickly, and my who wears the lenses is always happy with them. My only slight slight bugbear is that they are delivered in an excessive amount of packaging, meaning that sometimes the postman doesn't get them through the door. Regardless I am happy enough with the service that I have used this company repeatedly for well over a year.

By from Unknown location on 18.03.2015 07:12

Company replied:

Hello Sam, Thank you for your order and for taking the time to leave a review. It is great to hear that you are happy with the service we provide and the product you order. The package we send to you has been designed to protect your lenses as well as fit through your letter box. So please accept our apologies if your orders do not always fit. Your comments will be passed to our warehouse and packaging team, and hopefully in the future we will be able to have slimmer packaging. Thanks for your valued custom and we look forward to welcoming you back soon! Kind regards, Sophie Contactlenses.co.uk

, 19.03.2015 10:32

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Good

The lenses are hard to wear, I was using fresh look from last 3 years and it was easy to wear and comfort after 8 hours was good. however, this lenses is very difficult to wear and after 5 hours its starts becoming uneasy.

By from Unknown location on 17.03.2015 17:32

Company replied:

Hello Sushant, Thank you for your order and for taking the time to leave a review. We are sorry to hear that you were not completely happy with your latest order. It seems that these lenses are not suitable for you. Our Customer Support team has got in contact with you to discuss this further. Thanks you for your valued custom and we look forward to welcoming you back soon! Kind regards, Sophie Contactlenses.co.uk

, 19.03.2015 10:35

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easy to use website, prompt service and quick delivery.

The website is easy to navigate and quick to use. The re-orde service is good because I don't need to remember my prescription. I receive a prompt acknowledgement after my order and am notified when the contact lenses have been despatched. The product is well packaged and always in perfect condition. The delivery service is always very prompt.

By from Unknown location on 16.03.2015 19:47

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No problems

Good service, convinient

By from Unknown location on 16.03.2015 15:47

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good

i order on line and my lenses always get to me within two days

By from Unknown location on 16.03.2015 15:16

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Fast and easy

Really quick and easy to find what I wanted, register an account and complete the order. I love the fast delivery and free for spending a small amount! I will definitely use them again.

By from Unknown location on 10.03.2015 18:06

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The Service is great! But poor product

I recently bought Grey colourblend contact lenses, They aren't as great quality compared to before (I am an experienced contact lense user) They don't stick on the eyes despite lots of blinking they eventually fit on, then they automatically move around whilst blinking, causing discomfort! Not what they use to, not impressed won't be ordering again. overall service was great!

By from Unknown location on 09.03.2015 21:47

Company replied:

Hello Maya, Thank you for your order and for taking the time to leave a review. It is great to hear that you are happy with the service we provide, however we are sorry to hear that the Colourblend lenses you ordered were not comfortable. The lenses come directly from the manufacturer and we have not been made aware of any changes to the product or of any quality issues. It sounds like it could be that the lenses are not the correct size for you, which can cause them to move around. Coloured lenses can also take a while to get use to due the colouring. Please accept our apologies that the lenses were not suitable for you and we hope that you will still consider us for future purchases. Kind regards, Sophie Contactlenses.co.uk

, 10.03.2015 15:39

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new customer

i saw your website and ordered contact lenses and was very pleased with customer service when i made initial call. and received my order within 3 days i was expecting.

By from Unknown location on 09.03.2015 17:17

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good service

postage was incredibly fast, really couldnt fault them on their service. was especially happy that the package fitted in my post box - so i didnt have to sign for anything

By from Unknown location on 07.03.2015 21:47

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Always quick dispatch and rarely are my lenses not in stock

I use this site frequently as they almost always provide a next day delivery, there has been very few occasions when my prescription has been out of stock. The only downfall is the prices consistently increases.

By from Unknown location on 06.03.2015 16:26

Company replied:

Hello Aisha, Thank you for your order and for taking the time to leave a review. It is great to hear that you are happy with the service we provide. It is always regrettable when we have to made a price increase. Although our last price increase on the Colorblends was a year ago, and we hope not to have any more. We still feel that we are competitive on price and offer free delivery on all orders. We hope that you will still consider us for future purchases as you are a valued customer. Kind regards, Sophie Contactlenses.co.uk

, 09.03.2015 16:57

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Very Good

Very good, quick survive. A bit more expensive than getting through my optician but worth it as there was no fuss or delay in the delivery. The free delivery was also an added bonus and what made me decide to order from this company as this is the first time I've ordered contact lenses online and would definitely recommend this company and be using them again myself.

By from Unknown location on 05.03.2015 15:22

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Always easy, very quick.

My renewals are one of the easiest online transactions I do and teh delivery is timely.

By from Unknown location on 03.03.2015 17:34

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Good

Great price and well packaged, however the contact lenses do not fit nicely on my eyes, they do allow clear vision but also give discomfort and that can be annoying, even by applying solution and cleaning the eyes still feel uncomfortable at some points. Have to reposition lenses or apply eyes drops to help provide comfort. Was a good purchase overall. Thank you.

By from Unknown location on 27.02.2015 13:53

Company replied:

Hello Kashfa, Thank you for your order and for taking the time to leave a review. it is great to hear that you are happy with the price and packaging of the order. However we are sorry to hear that you have experienced some discomfort with the lenses. Lenses come in different sizes and materials and it could be that these lenses are unsuitable for you, and it is always best to stick with lenses prescribed to you by your optician. If you continue to find the lenses uncomfortable we would advise you to stop wearing them so as not to risk harm to your eyes. If you require any further help, please do not hesitate to contact our Customer Support team who will be able to assist you further. I hope that next time you order we will be able to offer a 5* service! Kind regards, Sophie Contactlenses.co.uk

, 28.02.2015 16:40

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simple & easy

Very simple no fuss ordering with good delivery service at a reasonable price

By from Unknown location on 27.02.2015 08:41

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first time using contacts, very impressed!

Didn't think contacts could be so affordable and basically life changing! Feel so more confident without glasses and didn't break the bank. Definately reordering.

By from Unknown location on 26.02.2015 18:10

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The packaging standards are poor

The lenses were fine but for the past few orders the box that they come in wouldnt fit through my letterbox or my neigbours so i have to intrude on a neigbour or walk to the post office. I might try another supplier to see if theres can just be delivered through the door better.

By from Unknown location on 24.02.2015 19:05

Company replied:

Hello Edward, Thank you for your order and for taking the time to leave a review. Please accept our apologies that your order did not fit through yours or your neighbours letterboxes. We have tried to make the boxes we use as letter box friendly as possible but this is not the case for all types of letter box. We can appreciate how frustrating this must be, and I will pass your comments onto our Warehouse and Packaging team. If you did want to order from us again you could let Customer Support know when you make an order and request delivery of your order in a jiffy bag, which should be able to be posted through your letter box. Thank you again for your feedback which we use to help improve the service we offer, and we hope that you will consider us for future purchases. Kind regards, Sophie Contactlenses.co.uk

, 26.02.2015 15:10

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Crystal lenses

I would not normally bother with reviews but thought I would review the Crystal contact lenses due to all the bad reviews out there. I must admit I probably would have ordered the lenses if I had read the reviews first, but I ordered and then read the reviews. I did think it was a mistake ordering having read the reviews, however having been wearing the lenses for a week now I would recommend. They are little fiddly putting in, I'm not sure if the material is less rigid than my usual lenses as they fold a bit more when you take them out of the holder. I have been wearing for around 11 hours a day and they have been found, beyond 11 hours and you can start to feel them becoming a little uncomfortable, however I have found this in the past with other standard lenses, you tend to get a few more hours with the Aquaplus type etc I would recommend and will be cancelling more usual subscription for another brand in favour of Crystal. I would suggest at £7.50 a box its worth a trial as I did

By from Unknown location on 20.02.2015 15:15

Company replied:

Hello Andrew, Thank you for your order and for taking the time to leave a review. It is great to hear that you are happy with the Crystal lenses. They are our most popular lens on the site. However as is the way, people are more likely to leave a bad review for something if they do not like it, than they are to leave a positive review if they do like the item! As with any lens, not everyone is going to find the Crystal lenses suitable, as there are many factors to take into consideration such as material and size. However as you have said, for the price we think it is worth trying them out. Thanks again for your positive comments and we look forward to welcoming you back in the future. Kind regards, Sophie Contactlenses.co.uk

, 23.02.2015 13:18

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Excellent service

Ease of ordering and prompt next day delivery

By from Unknown location on 17.02.2015 17:50

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Reliable fast service.

I've used this supplier for many years and my lenses have always been in stock and have arrived a day or 2 after placing the order.

By from Unknown location on 17.02.2015 09:09

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Quickand Efficient Service

Ordered Saturday, arrived Tuesday so super quick delivery time. No issues so far with lenses. Yes they are slightly thinner than others so they are a little more awkward (hence just the 4 stars) to handle but once in the eyes they are fine. Half the price that I normally pay so I'm very pleased.

By from Unknown location on 17.02.2015 07:48

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Happy

Will definitely be ordering again

By from Unknown location on 16.02.2015 22:07

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Excellent value for money.

Easy to order, great price and despatched quickly. I would like to take advantage of the offer regarding recommendations of others ordering the lenses and giving me a % off, however I don't necessarily want people knowing my email address; a code would be more secure - this is what most other companies do. Although the lenses are supposed to be 30 day disposables, I would say they last 14-21 days, but at the price, still cheaper than most. Recommend to others? If I had a CODE so they could get their 5% off 😄

By from Unknown location on 16.02.2015 16:08

Company replied:

Hello Catherine, Thank you for your order and for taking the time to leave a review. It is great to hear that you are happy with service you receive and that you are interested in our refer a friend scheme. It is understandable that you may not want some people to have your email address. A code in place of an email address is certainly something we can look into. I will pass on your comments to our management and web team and hopefully this is something we can offer in the future. Thanks again for your feedback which helps us improve the service we offer to you and others and for your very valued custom. Kind regards, Sophie Contactlenses.co.uk

, 16.02.2015 17:22

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Ordered one day delivered the next.

It's that simple, a perfectly simple service,and the items arrived correctly!

By from Unknown location on 11.02.2015 16:48

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Quick efficient service

Very easy to order what I need and delivery was fast!

By from Unknown location on 10.02.2015 17:42

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Customer delight!

Very speedy service - ordered Monday, lenses delivered Tuesday (I live offshore) Great choice of soft lenses. Perhaps on the expensive side but I'm unsure what lenses retail at in opticians.

By from Unknown location on 10.02.2015 15:14

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Great service

No problems at all ordered on Sunday delivered Tuesday hows that for service

By from Unknown location on 09.02.2015 18:09

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very happy with orders

Have been a customer for 3+ years and have been extremely happy with the service and product. I get the coloured lenses from freshlook as they are really good at giving my brown eyes the lighter colours in a natural fashion without it being too noticeable. The most recent order I had a problem with as the lense was damaged and have been in contact with the customer service team and will see if they can be replaced, as I would love to continue being a customer if I feel they do value their long term customers and are happy to tend to their needs or make their experience as good as possible.

By from Unknown location on 08.02.2015 18:47

Company replied:

Hello Rose, Thank you for your order and for taking the time to leave a review. It is great to hear that you are happy with the service we have provided and with the lenses you purchase. However please accept our sincere apologies that on this occasion you received a faulty lens. The lenses we supply come directly from the manufacturers and very occasionally there can be a manufacturing fault. We are sorry that you have experienced this and our Customer Support team have already been in contact with you and arranged for a replacement lens to be sent out. Thanks for your feedback and for your valued custom and we hope that next time you order we will be able to offer the 5* service we strive for. Have a good week, Kind regards, Sophie Contactlenses.co.uk

, 09.02.2015 11:33

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Great Service

It was so easy and straightforward. I ordered the lenses on a Saturday morning and they arrived on Monday. All for a fantastic price. I will definitely be using them again.

By from Unknown location on 08.02.2015 05:45

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great

Always there when needed excellent next day service as I said great :)

By from Unknown location on 05.02.2015 19:01

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Great service everytime!

contactlenses.co.uk make it easy to research and buy contact lenses. There is lots of product information to help you make the right choice for your lenses. I also like the reorder feature which saves me searching every time for a repeat of previous orders. Great value and I even received a trial pair of better value lenses in my last order.

By from Unknown location on 04.02.2015 08:43

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Quality goods and extremely reliable delivery.

I've used this website and service 4-5 times now and each time they deliver promptly (literally next day arrival sometimes) and the contact lenses themselves are comfortable to use. My only gripe would probably be that for the coloured contact lenses I order, they do a discount for multiple pairs, but only if you buy in the same colour. It's a little irritating for me who likes to buy several different colours without having to batch buy multiple colours.

By from Unknown location on 30.01.2015 15:35

Company replied:

Hello Zhurong, Thank you for your order and for taking the time to leave a review. It is great to hear that you find our service reliable and that you like the coloured lenses you purchase. Thank you for your suggestion on offering a discount when purchasing different coloured pairs. This is certainly a good idea and it will be passed on to our management team, and hopefully we can offer this in the future. Thanks again and have a great weekend! Kind regards, Sophie Contactlenses.co.uk

, 30.01.2015 15:49

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Great Service

Process is very swift and efficient. Value for Money as well👍👏

By from Unknown location on 29.01.2015 16:27

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Fast Service

It was quick and easy to order the lenses and I received them in 2 days. It's a shame the lenses themselves are not great--but I went for the cheapest ones so what can you expect!

By from Unknown location on 27.01.2015 11:25

Company replied:

Hello Jessica, Thank you for your order and for taking the time to leave a review. It is great to hear that you are happy with the service we have provided, however sorry that you did not find the lenses great. These are the cheapest lenses we stock and many people find them comfortable, however as with all lenses they are not suitable for everyone. Our Customer Support team has also been in contact with you to discuss this further. We aim for a 5* service and do hope that next time to you order we will meet all your expectations! Kind regards, Sophie Contactlenses.co.uk

, 28.01.2015 11:40

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Trusted Company

Always get deliveries on time. I've only ever had 1 issue in the last 4 years that I've been buying contact lenses online and the customer service was excellent.

By from Unknown location on 23.01.2015 10:06

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Lenses

Arrived on time and work well.

By from Unknown location on 21.01.2015 20:50

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Great Service

Have been orderting contact lenses through Contactlenses.co.uk for a number of years and they have been consistently good in terms of quality of lens and reliability of delivery.

By from Unknown location on 19.01.2015 15:48

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Convenient

The lenses are really good, they feel natural upto 12hours, however what I did find was a couple of lenses from the batch really irritated my eyes which meant I had to put another one, so a couple of lenses did go to waste.

By from Unknown location on 16.01.2015 15:02

Company replied:

Hello Shazana, Thank you for your order and for taking the time to leave a review. It is great to hear that on the whole you are happy with the lenses we have supplied, however please accept our sincere apologies that some of the batch appear to be faulty. The lenses come directly from the manufacturer and very occasionally there can be a fault. Our Customer Support team has been in contact with you and have arranged for some replacement lenses to be sent to you. We hope that this in some way makes up for the inconvenience this has caused to you and hope that next time you order we will be able to offer you a 5* service. We hope you have a great weekend! Kind regards, Sophie Contactlenses.co.uk

, 16.01.2015 16:26

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Good service

Was very impressed by the quick services

By from Unknown location on 15.01.2015 21:54

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Fine but my name is not Mr!

All fine but it's addressed to Mr Ellis and I am actually Miss

By from Unknown location on 14.01.2015 15:35

Company replied:

Hello Katie, Thank you for your order and for taking the time to leave a review. Please accept our apologises with the confusion over your title. On your online account we had you listed as a Mr and so any emails to you would be addressed to Mr. Our Customer Support team have now amended that to Miss. Hopefully next time you order we will be able to offer a 5* service! Kind regards, Sophie Contactlenses.co.uk

, 14.01.2015 16:48

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.