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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14187
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15706 customer reviews
4.8

Customer Reviews

Showing 651-700 of 793 items.
Good service

Was very impressed by the quick services

By from Unknown location on 15.01.2015 21:54

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Fine but my name is not Mr!

All fine but it's addressed to Mr Ellis and I am actually Miss

By from Unknown location on 14.01.2015 15:35

Company replied:

Hello Katie, Thank you for your order and for taking the time to leave a review. Please accept our apologises with the confusion over your title. On your online account we had you listed as a Mr and so any emails to you would be addressed to Mr. Our Customer Support team have now amended that to Miss. Hopefully next time you order we will be able to offer a 5* service! Kind regards, Sophie Contactlenses.co.uk

, 14.01.2015 16:48

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Fine

Did what they said on the tin! no complaints

By from Unknown location on 14.01.2015 14:51

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good service

Think you should offer special rates to your old old loyal customers as ive looked at prices elsewhere and I know I can save money.

By from Unknown location on 13.01.2015 15:04

Company replied:

Hello Anil, Thank you for being a customer of Contactlenses.co.uk and for taking the time to leave a review. We like to offer all our customers great prices, service and free delivery, however your suggestion to reward our loyal customers is a great one. This is something we have been looking into recently and hopefully something you will see this year. Thank you again for your comments which will be passed onto the management team. And thank you for your valued custom. Kind regards, Sophie Contactlenses.co.uk

, 13.01.2015 15:35

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Pretty good

Items were well packed but took a little longer than expected to arrive. Would use again and very happy with my purchase.

By from Unknown location on 13.01.2015 14:53

Company replied:

Hello James, Thank you for your order and for taking the time to leave a review. Please accept our sincere apologies that your order took longer to arrive than you expected. The order was placed on the 6th Jan and despatch the same day on our free Royal Mail first class delivery service. The majority of orders arrive next day, but occasionally orders can take a few days as this is not a guaranteed service. We aim for a 5* service, and do hope that next time you order we will meet your expectations! Thanks for your feedback which is always valued, and we look forward to welcoming you back in the future. Kind regards, Sophie Contactlenses.co.uk

, 13.01.2015 18:13

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Satisfied with my purchase

Good service. Delivered late but kept me informed of delay which helped. Will use again

By from Unknown location on 12.01.2015 18:42

Company replied:

Hello Alice, Thank you for your order and for taking the time to leave a review. Please accept our apologies with the delay you experienced with your order and for any inconvenience this caused. Unfortunately the manufacturer didn't send your order to us and so we had to re-order which took further time due to Christmas/New Year holidays. It is good to hear that us keeping you informed helped. However next time you order we are confident we will be able to supply your lenses much quicker! Thanks for you valued custom and we look forward to welcoming you back in the future. Kind regards, Sophie Contactlenses.co.uk

, 13.01.2015 18:21

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good service

Lenses arrived on time and at the right condition.

By from Unknown location on 12.01.2015 15:46

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Delivery on time

Must say delivery was very quick...the lense it self I have used it previously but this one is way to soft so I dont know if it a good or bad thing but its comfortable to wear...

By from Unknown location on 09.01.2015 15:12

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crystal contact lens

Will definitely keep to this site and contact lenses now! Was a little worried about trying this certain type as the price was so little, £15 for a 6month supply (usually costs me £120) but I have been quite shocked. The contact lenses are extremely comfortable and sight is perfect in them, no blurring or irritation. Delivery was also brilliant, ordered at 9am and received the next morning. Only thing that was quite annoying was one of the contact lenses was dried up in packaging with no fluid, can't complain much though for the price :)

By from Unknown location on 07.01.2015 12:13

Company replied:

Hello Sarah, Thank you for your email and for taking the time to leave a review. It is great to hear that you are happy with the service we have provided and that you like our Crystal contact lenses. Please accept our apologies though that one of the lenses was unusable. Very rarely there can be a manufacturing problem, which seems to be what has happened on this occasion. Our Customer Support team has also got in contact with you and a replacement lens is on its way to you. Sorry for any inconvenience this has caused to you and we look forward to welcoming you back in the future. Kind regards, Sophie Contactlenses.co.uk

, 07.01.2015 15:32

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very good

good swift service made easy thanks.

By from Unknown location on 30.12.2014 11:25

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Only one problem if you live abroad

If there had not been the problem of changing the DELIVERY ADDRESS & COUNTRY you would have had 5 stars

By from Unknown location on 29.12.2014 15:32

Company replied:

Hello Pat, Thank you for your order and for taking the time to leave a review. Please accept our sincere apologies that you had a problem changing your delivery address and country, and for any inconvenience this has caused. We have tried to make the website and ordering process as easy to use as possible. Our web team is currently looking into this and hopefully will be able to make it easier in the future. Thank you for your feedback which is always valuable to us and helps improve the service we offer to you and to others. Thank you also for your valued custom and we hope to welcome you back in the future. Happy new year, Kind regards, Sophie Contactlenses.co,uk

, 31.12.2014 09:59

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I think they are the best. for cheapness and for qyuality.

Ad a bit of trouble for around 3 mths. Missing lenses or they was split. Ad same troible with spec savers. Difference being £6.25 to £11 @ spec savers. Great quality. Very comfty. I buy 6 boxes every 3 mths.

By from Unknown location on 22.12.2014 17:22

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Great value!!

I only wear contact lenses occasionally, however these are comfy and great value to boot. Could get used to wearing them more often.

By from Unknown location on 19.12.2014 15:33

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Great product but xmas delivery times :(

Very used to having a really quick dispatch and delivery, so forgot about xmas delivery times. Rather than being practically next day, it took about 4 days and I thought something was wrong. More planning needed in December next time :)

By from Unknown location on 17.12.2014 15:05

Company replied:

Hello Alison, Thank you for your order and for taking the time to leave a review. It is great to hear that you are usually really happy with the service we provide. Please accept our apologies that your recent order took longer than usual to be delivered. Our free delivery option uses Royal Mail First Class, for which we quote 1-3 working days. However as we get closer to Christmas some orders can take a day or 2 longer to arrive. I will pass your comments onto the Management Team, and thank you for your feedback which is always important to us. We are pleased that you have now received your lenses and hope not too much inconvenience was caused by the delay. Kind regards, Sophie Contactlenses.co.uk

, 18.12.2014 10:08

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A fairly smooth and quick transaction

"This time around I couldn't just click ""reorder"" however it was no real issue. As before a simple ordering process and speedy delivery!"

By from Unknown location on 16.12.2014 15:09

Company replied:

Hello Colin, Thank you for your order and for taking the time to leave a review. Please accept our apologies for the problem with the reorder process. Our web team took a look but couldn't find a specific issue. We are pleased though that you still found it easy to place a new order and that it arrived quickly. Hopefully next time you order the reorder option will work correctly. Kind regards, Sophie Contactlenses.co.uk

, 19.12.2014 12:20

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Contact lenses

I bought these for my daughter who is very pleased with them. They were delivered very quick fo her. Thank you.

By from Unknown location on 15.12.2014 16:09

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Reliable service

You can rely on this company to get any products to you quickly and efficiently

By from Unknown location on 13.12.2014 01:01

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Good but not perfect

I've been ordering my contacts from this site for over a year now and have never had a problem until recently. I ordered my contact lenses and they were not delivered because the payment had not gone through. I did not receive any contact to make me aware of this and instead had to check myself when I realised they still hadn't come. Otherwise they are very good and speedy, always have free next day delivery.

By from Unknown location on 11.12.2014 16:48

Company replied:

Hello Shahnaz, Thank you for your order and for taking the time to leave a review. It is great to hear that you are usually happy with the service we offer. However please accept our sincere apologies that you had a delay with this order. The PayPal payment you made did not not automatically process our end, and we were unaware of the problem. Our Web team is currently looking into the issue to ensure that this does not happen again. We value all customer feedback and will use this to improve the service we offer at Contactlenses.co.uk, so thank you again for your comments. Kind regards, Sophie Contactlenses.co.uk

, 12.12.2014 09:56

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not bad.

Once I have opened a contact lens and was already ripped, I am contact lenses user for very long, but as for the first time I have put this lenses, one didn't feel comfortable so I have took it off, but an a half of it stayed in my eye for the next 24 for hours I couldn't take it off. But over all they are really comfortable and soft so in my opinion it is worth to try.

By from Unknown location on 11.12.2014 15:28

Company replied:

Hello Dorota, Thank you got your order and for taking the time to leave a review. We are sorry to hear that you had a problem with one of your lenses. Very occasionally there can be a manufacturing fault causing a faulty lens, and we can only apologise that this has happened to you. Our Customer Support team has been in contact with you and are sending you some complimentary lenses which will hopefully go some way to compensating you for the inconvenience. I hope that you continue to find the rest of the lenses comfortable and we look forward to welcoming you back in he future. Kind regards, Sophie Contactlenses.co.uk

, 11.12.2014 18:10

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Amazing value - great to use!

I found the Daily Contact lenses amazing to use, I'm able to see evrything clearly, a lot of the time I can't even feel anything. The only downside I have is that they feel quite cheap as in they're hard to hold before you place them in your eye, it's easy to see that they're different from the higher end contact lenses however still so the job perfectly, for a cheaper price and so I'm very pleased.

By from Unknown location on 08.12.2014 23:52

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Speedy good quality

Excellent service- not used the whole box yet so can't rate 5* but so far so good

By from Unknown location on 08.12.2014 16:33

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Great!

Very quick delivery contact lenses very comfortable

By from Unknown location on 07.12.2014 13:48

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Speedy delivery

They ask me for a t least 10 characters,.

By from Unknown location on 05.12.2014 19:46

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Good Service but Dearer than others

You need to review your prices !! If you want to get repeat business

By from Unknown location on 05.12.2014 15:38

Company replied:

Hello Geoff, Thank you for your order and for taking the time to leave a review. It is great to hear that you are happy with the service we offer. With regards to price we try to be as competitive as possible. We have recently lowered the price on several popular lenses and we hope to be able to do that on more lenses in the future. Our buying team are always working hard to provide the best price we can to our customers and I will be sure to pass your comments on. We also offer excellent customer service and free delivery on all orders. I hope that you consider us for future purchases as we value your custom and feedback. Kind regards, Sophie Contactlenses.co.uk

, 05.12.2014 16:20

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Happy customer

Always speedy and when I ordered the wrong size by accident they were very helpful.

By from Unknown location on 01.12.2014 16:26

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does the job

good value for money - much more comfortable than the crystal hydro dailies! Not quite as good as 1 Day Acuvue Moist, but I guess you cannot expect that, given the difference in price.

By from Unknown location on 27.11.2014 15:08

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Brilliant Delivery but Box won't go thru a letterbox.

Brilliant delivery time. Only issue I have is that the box that the lenses are despatched in doesn't fit thru the letter box, so unless I'm home I have to make a special journey into Town to the Post Office to collect it. Takes the edge off the next day delivery as no benefit to me.

By from Unknown location on 26.11.2014 17:18

Company replied:

Hello Marie, Thank you for your order and for taking the time to leave a review. Please accept our apologies for the box not fitting through your letter box and the inconvenience this has caused to you. We have designed our boxes to be as letterbox friendly as possible, however in some cases they do not fit. Next time you order if you contact Customer Support then if possible they can despatch your lenses in a jiffy bag which will hopefully fit. I will also pass your comments onto our packaging team to see if there is anything further they can do. Thank you for your feedback and valued custom. Kind regards, Sophie Contactlenses.co.uk

, 27.11.2014 09:53

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Free superfast delivery!

Love how fast I receive my lenses, love the lenses, however in each box I always find 1-2 faulty lenses.

By from Unknown location on 25.11.2014 19:39

Company replied:

Hello Inga, Thank you for your order and for taking the time to leave a review. It is great to hear that you are happy with the delivery of your lenses. However sorry to hear that you have had some faulty lenses. All our lenses come direct from the manufacturer, and it is rare that there our problems, however occasionally this can happen. Our Customer Support team has been in contact with you and we are sending you some complimentary lenses to replace the faulty ones. Please accept our apologies for any inconvenience this has caused to you, and if you were to have any problems in the future please do not hesitate to contact us. Thank you for your valued custom and feedback which helps us improve the service we offer. Kind regards, Sophie Contactlenses.co.uk

, 26.11.2014 17:15

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Excellent

Both my boyfriend and I started using Crystal instead of focus dailies! Just as good....but half the price. Ordered in the morning and they arrived the next day. Oddly, these lenses are better than the hydro crystal - they were too soft and it took me ages to get them in! It is not often that the cheaper product is better but it is true in this case! Recommended

By from Unknown location on 25.11.2014 15:21

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Very quick delivery, good price

Delivery is always very quick and it's fairly easy to re-order. Once you've mastered the re-order section it's easier but can be tricky to start. More offers would be great - i.e. buy one pack at this price, two at another would definitely encourage me to buy more than I need right then.

By from Unknown location on 22.11.2014 13:45

Company replied:

Hello James, Thank you for your order and for taking the time to leave a review. It is great to hear that you are happy with our delivery times and price. We are sorry to hear though that our re-order section was a bit tricky to master! We have tried to make it as simple as possible but I will pass your comments onto our web team. Many of our products are cheaper the more you buy, however different offers is something we can look into and again I will pass your suggestion on to the Management team. Thank you again for your feedback which is always gratefully received and helps us improve the service we offer. Have a great rest of the weekend. Kind regards, Sophie Contactlenses.co.uk

, 22.11.2014 16:13

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Thinner boxes designed to fit in letterboxes

Love the products. Love the price. Just wish they boxes could fit through letterbox so I don't have to collect them from the post office afterwards.

By from Unknown location on 18.11.2014 15:02

Company replied:

Hello Sam, Thank you for your order and for taking the time to leave a review. It is great to hear that you are happy with the products and price. Sorry to hear though that our boxes do not fit through your letter box and for the inconvenience this must cause. We have tried to design the boxes to fit through as many different letter boxes as possible, unfortunately it seems that they do not fit through yours. Next time you order if you contact us and request a jiffy bag then we can send using this method which should mean the package will fit through your letter box. I will also pass your comments onto our design team to see if boxes can adjusted in the future. Thanks again for your feedback which is always appreciated and for your valued custom. Kind regards, Sophie Contactlenses.co.uk

, 18.11.2014 16:22

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great product and super fast delivery!!

thank you --------------------------------------------

By from Unknown location on 17.11.2014 16:04

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Nice and easy

Knew what I wanted. Just ordered them, no fuss. They came a couple of days later, so job done.

By from Unknown location on 15.11.2014 09:43

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Good value

Good value for money Sometimes I do find a few ripped. Also when you send out items you should get them signed for. Cos the postman keeps leaving them behind the bin

By from Unknown location on 14.11.2014 17:10

Company replied:

Hello Amanda, Thank you for your order and for taking the time to get in touch. Please accept our apologies that you have had a problem with some of your lenses. We have sent you some lenses to compensate for this. If you have any problems in the future please do not hesitate to contact us and we will be happy to help. With regards to your postman leaving your order behind the bin, this is something you would need to speak to Royal Mail customer services about. Your orders are placed using our free Royal Mail first class service, which is not a signed for service. Most of our customers prefer this as it is free and means that someone does not need to be at home to get the parcel. A signed for delivery can be selected when you place an order for an extra charge. Thank you again for your feedback and for your valued custom. Kind regards, Sophie

, 17.11.2014 14:07

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Superfast shipping and excellent product at a great price - Thank you!

Great value contact lenses website with a good variety always in stock. Helpful product reviews take the fear out of trying something new. Only issue is that Royal Mail never post them through the letter box when they blatantly will fit through. Can someone tell them to get their act together?!

By from Unknown location on 12.11.2014 11:44

Company replied:

Hello, Thank you for your order and for taking the time to leave a review. It is great to hear that you are happy with the service we offer, although not so good to hear that your postman does not post your orders through your letter box. Unfortunately we are unable to contact your local Royal Mail office on your behalf. However if you drop them a line they should be able to speak to your local postman to ensure that the orders are posted through your letter box. Or alternatively if when you next order, you contact our Customer Support team and request your order be sent in a jiffy bag, this could help ensure they are posted through your letter box. Please accept our apologies for any inconvenience this has been causing you. Kind regards, Sophie Contactlenses.co.uk

, 12.11.2014 17:48

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Dealt with problem well!

They had great communication when my lenses wet missing a sorted it all out

By from Unknown location on 11.11.2014 08:08

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Quick and Painless

I ordered my contacts online, got them at a much better rate than my local optician. Delivered within good time. Cant ask for much more really.

By from Unknown location on 11.11.2014 02:42

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Great product for the price!

I have now had a proper try with these lenses and I can safely say they are super comfy and can't even feel them on. The delivery was so fast and would highly recommend. I have a 6 month supply of the lenses and the price was on point. Will definitely place an order again.

By from Unknown location on 10.11.2014 19:34

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Excellent fast delivery

I've been using you for years. My only complaint is the huge increase in price, sometimes month after month without warning.

By from Unknown location on 10.11.2014 16:16

Company replied:

Hello Christopher, Thank you for your order and for taking the time to write a review. It is great to hear that you are happy with our fast delivery. However please accept our sincere apologises for the price rises on Acuvue Advance lenses that you buy. Unfortunately the manufacturers, Johnson and Johnson, have been putting their prices up to us and we are not always able to adsorb these costs. Our buying team works hard to provide the best possible price for our customers and our confident that there will be no further price increases. Thank you for your feedback and for your valued custom, Kind regards, Sophie Contactlenses.co.uk

, 11.11.2014 09:52

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i always used to buy daysoft lenses then they went together with feelgood lenses and felt the price went up slightly and i was paying for postage which i am not used to.

The price is right for me for these lenses my only downside to them are that they are the hardest to open out of all the disposal ones that I have had.

By from Unknown location on 07.11.2014 15:22

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Easy to select your choice, superb value for money

When I chose Contactlenses.co.uk to provide me with replacement lenses I didn't know how easy the process would be. Within 10 minutes of visiting their website, I had selected, ordered and paid for new daily disposable lenses. There was great choice and all items provided excellent value for money. I'll be back in about two months for more lenses.

By from Unknown location on 04.11.2014 19:02

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Quick & reliable, and a easy web site.

They have a great range, a very easy web site with lots of info. One time my lence's were out of stock so they gave me upgraded ones for no extra charge. And I now continue with them as they are a better lence. I think they are very reasonably priced, and they send them out very quickly.

By from Unknown location on 31.10.2014 23:49

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Easy to use

Web site informative with a good selection of lenses. I have found reading the reviews very helpfully

By from Unknown location on 31.10.2014 04:07

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Quick delivery, simple website.

Website was simple to use, product is comfortable to wear and delivery was fast. Thanks.

By from Unknown location on 30.10.2014 17:41

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Great value and quality

Read a few bad reviews about these lenses but honestly they are so comfy and just as good as the more expensive premium brands I've used for almost 15 years now.

By from Unknown location on 30.10.2014 15:20

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Fast service, good quality products

Fast and reliable service - got my lenses straight away. Good choice of lenses too.

By from Unknown location on 26.10.2014 09:01

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excellent service as usual. bar packaging.

Quick and easy ordering and payment, very speedy delivery. Whilst packaging was poor (the box had not been taped and was split when delivered) the product was still good.

By from Unknown location on 21.10.2014 07:23

Company replied:

Hello Mina, Thank you for your order and for taking the time to leave a review. It is great to hear that you are happy with the service we provide but please accept our sincere apologies with regards to the packaging of your parcel. Very occasionally items do become damaged whilst in the postal service, however the box should have been taped so that it is secure. This matter will be brought up with our Warehouse Manager to ensure that this does not happen again. Thank you for your feedback which will allow us to improve the service we offer and again we are sorry that on this occasion our usual high standards have not been met. Thank you for your valued custom, Kind regards, Sophie Contactlenses.co.uk

, 21.10.2014 11:53

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Quick delivery

Quick delivery

By from Unknown location on 17.10.2014 13:53

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Slow delivery

Normally I can fully rely on this website for my contacts, I have been using the company for my sight for over 5 years and have only experienced slow delivery twice. However the one time I really needed my contacts, and ordered them with 48 hours notice, they took a week to come. I was disappointed as I have said, this website has usually been reliable and prompt with delivery and I have never received an order wrong.

By from Unknown location on 15.10.2014 20:49

Company replied:

Hello Natalie, Thank you for your order and for taking the time to get in touch. Please accept our sincere apologies for the delay you experienced with your latest order. The delay was due to the manufacturers being out of stock and so we could not immediately replenish our stock levels. We are confident that this will not happen again, and normal fast despatch resumed. However when ordering an expected delivery date is given, and if this date is not acceptable please get in contact with us. We would then do all we could to ensure that you are not left short of lenses. Again we are sorry for an inconvenience caused and thank you for you valued custom at Contactlenses.co.uk. Kind regards, Sophie Contactlenses.co.uk

, 20.10.2014 13:11

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Fast dispatch!

Very easy to use site, fast dispatch. The only issue is they don't offer a direct debit facility to save having to order each month.

By from Unknown location on 10.10.2014 14:02

Company replied:

Hello James, Thank you for your order and for taking the time to leave a review. It is great to hear that you are happy with the site and speed of deliveries. The ability to make an automatic recurring order is something we have considered and is hopefully something we can offer in the future. Thanks again for your feedback, it is always appreciated and helps us to improve the service we offer at Contactlenses.co.uk. Kind regards, Sophie Contactlenses.co.uk

, 10.10.2014 15:03

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.