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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14187
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15706 customer reviews
4.8

Customer Reviews

Showing 701-750 of 793 items.
Excellent Customer Service

Your customer service is excellent, my only problem is the +1.75 lense for my right eye doesnt feel right. I have +3.00 in the left for reading and the left is my distance. I have used 2 sets of lenses but i am having really difficulty in seeing distance. I have just had a new test with Specsavers who gave me 5 pairs of lenses +3.00 and +1.75 and i can see perfectly with them but not when i have your +1.75 in. However i rang your sight and was dealt with politely and received an apology and there was no fuss no quibble as another box was being sent out for the right eye. I havent received them yet as in work but i will test tonight and see if all ok. I would recommend your site to anyone just need to be able to see..

By from Unknown location on 09.10.2014 14:13

Company replied:

Hello Gaynor, Thank you for your order and for taking the time to leave a review. Please accept our apologies that you had problems with the +1.75 lenses you received. It is great to hear though that you were happy with the service you received in getting this issue resolved. We hope that you are able to see with the new box of lenses! Sorry again for any inconvenience this has caused you and thank you for your valued custom at Contactlenses.co.uk. Kind regards, Sophie Contactlenses.co.uk

, 10.10.2014 10:22

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Good.

They always arrive quickly and love the service. One small note - could the boxes not be made so they fit through a letter box? Having to be in each month or picking them up from the postbox is mildly annoying. But otherwise great service!

By from Unknown location on 08.10.2014 14:02

Company replied:

Hello Alice, Thank you for your order and for taking the time to leave a review. It is great that you are happy with the service we offer. I am sorry to hear though that your order is not able to be posted through your letterbox. We have designed our boxes to be as letterbox friendly as possible and most people find that they do fit. Please accept our apologies that in your case they do not, and for the inconvenience this causes. Next time you order if you contact us and request a jiffy bag then we will be able to send by this method and hopefully that should fit through your letter box. I will also pass your comments onto our design team, to see what can be done in the future. Thanks again for your review, we value all feedback as helps us improve the service we offer. Kind regards, Sophie Contactlenses.co.uk

, 08.10.2014 14:32

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Helpful

Cheers! your helpful!! But maybe offer some discount!

By from Unknown location on 03.10.2014 14:40

Company replied:

Hello Nareice, Thank you for your order and for taking the time to leave a review. It is great to hear that you find the service we offer helpful. We do not offer discounts as we give the best price we can to all our customers. However I will pass your comments onto our marketing team and perhaps this is something we can offer in the future. Kind regards, Sophie Contactlenses.co.uk

, 06.10.2014 08:29

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Great

GREAT AS ALWAYS,THANKS.

By from Unknown location on 01.10.2014 18:39

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easy to use

Good speedy service

By from Unknown location on 01.10.2014 14:45

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Great lenses and so much cheaper than the high street

"These lenses are great and really reasonably priced! The only fault I have found with them is that I cannot wear them for quite as long as my previous lenses however for the difference in price it is definitely worth it. They also do a ""hydro"" version to stop your eyes drying out as much so I may try this next time. I would definitely order these lenses again as they will still last a full day at University so absolutely fine for what I need. Great easy to use website and very fast delivery."

By from Unknown location on 30.09.2014 15:44

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Thank you for pleasure cooperation

Perfect transactions,fast delivery,I'm sure to deal with You again, Thank you.

By from Unknown location on 30.09.2014 15:28

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very good service and lenses

second time i am ordering from this site and it is great value and service

By from Unknown location on 30.09.2014 13:58

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Great prices, great delivery, great service

Once find the correct sizing, have some great brands at very reasonable prices. Well packaged product and timely delivery. Will be using again

By from Unknown location on 29.09.2014 21:33

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Easy and reliable

This is an easy and reliable way to order contact lenses.

By from Unknown location on 29.09.2014 17:05

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Now I see

There's very little if anything I can suggest for improvement. It's a pretty straight forward service, and I'm grateful it exists! Without it, I'd be pretty lost, blind in fact. The only negative aspect would be the fact my lenses have increased quite a bit in price over the past few years that I've been ordering from this website. I know that's probably down to manufacturers raising their prices rather than an increase of profit margins. Overall, thanks for helping me see, being blind sucks!

By from Unknown location on 29.09.2014 16:43

Company replied:

Hello Julia, Thank you for your order and for taking the time to leave a review. It is really great to hear that you are happy with the service we provide and that we enable you to see! Please accept our apologies that your lenses have risen in price over the years. You are correct in that the manufactures have been increasing the price of lenses, in some cases by up to 40%. We try to absorb these costs as much as possible, but sometimes we have to, with regret, raise our prices. Please be assured that our buying team work hard to keep our prices as low and as competitive as we can. Kind regards, Sophie Contactlenses.co.uk

, 30.09.2014 14:53

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Usually very reliable but took far too long on this occasion

I have used Contactlenses.co.uk for a few years now. I like the fact you can just reorder your last order with a few clicks. They did warn me when I ordered that my order was not in stock but it should be about a week. However after several E mails giving me different dates for delivery I eventually got my lenses a month later. I would recommend them, however my one niggle would be that they take your money at the time of order not delivery.

By from Unknown location on 23.09.2014 14:29

Company replied:

Hello Jackie, Thank you for your order and for taking the time to leave a review. I am sorry about the delays with your order, unfortunately the lenses were out of stock on this occasion and the manufactures also had delays. We take payment at the time of order to ensure that orders can be despatched as soon as possible, usually this is the same day. But I can understand that when an order is delayed like yours was it can be an inconvenience to have the payment taken before the order is despatched. I will pass your comments onto the management team to see if this is something that can be changed in the future. We look forward to welcoming you back and are confident that next time you order we will be able to despatch much quicker. Kind regards, Sophie Contactlenses.co.uk

, 25.09.2014 09:27

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Reliable service and good product competitively priced.

Have been using this site for years. Best products, for best price and prompt delivery.

By from Unknown location on 19.09.2014 14:03

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Excellent - read the blurb first!

Novice contact lense western. To start with I had a mixed experience with these. Some days - perfect. Others gritty and practically unwearable. They are much thinner than my CIBA Dailies 1 and this was the learning point once I had read the blurb. It is clear that I have been wearing them inside out on occasions. It is easy enough to work out the correct position - there is a picture! Now no problems. I won't rate them as highly as my previous lenses but I will buy them again as they're a third of the price and now I've learned I can wear them for 12 hours.

By from Unknown location on 12.09.2014 19:53

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Day after order made.contact lens arrive.impresssive

Company that you can rely on

By from Unknown location on 12.09.2014 14:53

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Very quick service and delivery

Really fast delivery

By from Unknown location on 12.09.2014 13:57

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quick delivery

Website was very easy to use and delivery was quick. Would use contactlenses.com again.

By from Unknown location on 10.09.2014 00:26

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Cheap, Good and Reliable

I've bought my lenses from this company the last 3-4 years and I'm very satisfied with their prices and service. They notify when the order is despatched and the box is small enough to fit through the door which means that you don't have to be at home for delivery or go to the post office to pick up any missed deliveries. They always give you an estimated despath date and they've never been late. Only small minus is that occasionally my lenses have been out of stock and I've had to wait 1 or 2 weeks to get them delivered.

By from Unknown location on 09.09.2014 14:03

Company replied:

Hello Anja, Thank you for your order and for taking the time to leave a review. It is really great to hear that you are happy with the service we provide. The lenses you order are a more complex lens as they are for an astigmatism. Due to this we order them specially in from the manufacturer which can take a week or so. So it always best to order them in good time, however I am pleased that you have found our expected despatch dates accurate and we will always keep you informed of the progress of your order. All feedback is gratefully received and helps improve the service we offer. Kind regards, Sophie Contactlenses.co.uk

, 11.09.2014 10:06

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A bit pricey

I like using this company as the site is easy and fast to navigate and order. Delivery was on time. I am prepared to pay a tad more for hassle free service.

By from Unknown location on 06.09.2014 06:43

Company replied:

Hello Graham, Thank you for your order and for taking the time to leave a review. It is great to hear that you are happy with the service we offer and our website. With regards to price we always offer the best price we can and try and be as competitive as possible, whilst still offering free delivery and excellent customer service. However I will pass your comments regarding price onto our buying team. Kind regards Sophie Contactlenses.co.uk

, 08.09.2014 10:20

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Almost brilliant

Generally these guys are excellent, but I did run in to a frustrating problem if you want to re-order more than one previous order. Each time you select an old order to re-order, it deletes any previous selection products you have in your basket. In the end I just ordered each set of lenses, one at a time. Funnily enough it then warned me that I had only just ordered something and was I absolutely sure I wasn't re-ordering by mistake. One final small gripe is that when I was returned to their site following payment with Paypal, it informed me that the payment had not been successful. Fortunately I suspected it was fine and sure enough, as usual, the lenses (both orders) arrived the next day in double quick time. Generally great products as great prices and superfast. They just need to iron out some funnies on their website.

By from Unknown location on 05.09.2014 15:37

Company replied:

Hello Jon, Thank you for your orders and for taking the time to leave a review. I am glad you are happy with the products we offer and the delivery times. However I am sorry that you had some niggles with the website. We want customers to be able to order and use our website with ease and your feedback is very valuable to us. The PayPal error has now been fixed. With regards to the re-ordering problem I will pass this onto our developers for them to have a look at. I hope these issues did not cause you too much inconvenience and thanks again for your comments which will help us to improve our website. Kind regards, Sophie Contactlenses.co.uk

, 05.09.2014 16:02

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Very quick service, mostly great.

Rapid delivery, easy to order and a good selection of lenses to choose from. Only disappointment was that I also paid for contact lens fluid and the bottle I received was a 'Free Sample - Not for Resale' one, which does make the company seem quite unprofessional.

By from Unknown location on 04.09.2014 14:22

Company replied:

Hello Sonia, Thank you for your order and for taking the time to leave a review. It is great to hear that you are happy with the service we offer. I am sorry that you feel that it is unprofessional to have customers pay for a 'free sample'. However we do state on the product page that the kits themselves are free but that the cost covers postage charges and the associated handling and processing costs. We want to be able to make these kits available to customers as we know customers find the useful but would not be able to provide them for free. I will though pass your comments onto our buying team and see if there are alternatives that we could stock. Thank you again for your comments, we value all customer feedback and will use this to improve the service we offer at Contactlenses.co.uk Kind regards, Sophie Contactlenses.co.uk

, 05.09.2014 09:10

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Very good

Very good, timely delivery.

By from Unknown location on 04.09.2014 14:05

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good service

I haven't tried the contacts yet but I was really impressed with the service as they came within a few days. much quicker than I thought.

By from Unknown location on 03.09.2014 15:25

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Fast and easy service good prices

The service is fast and easy to use - good feature like reminding people when to order. The website could be better organised though perhaps a re-vamp is needed?

By from Unknown location on 03.09.2014 13:55

Company replied:

Hello Jessica, Thank you for your order and for taking the time to leave a review. It is really great to hear that you are happy with the service we provide. We have tried to make the website as easy to use as possible but there is always room for improvement. If there was any specific feedback on the site you would like to give, then please email me at sophie@contactlenses.co.uk and I can pass it on to our developers. Kind regards, Sophie Contactlenses.co.uk

, 05.09.2014 08:55

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good quick service and price

good. quick service and price

By from Unknown location on 02.09.2014 20:03

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Click, order, go

The website was easy to use. I especially like how I can enter and reorder with minimal fuss. Sometimes it takes longer than I like for my order to come. I guess my particular contacts aren't always in stock, but they are good to keep me informed all along the way.

By from Unknown location on 02.09.2014 14:19

Company replied:

Hello Kaye, Thank you for your order and for taking the time to leave a review. It is great to hear that you find our site easy to use. Please accept our apologies for the delivery time of your order not always meeting your expectations, and hope this has not caused you too much inconvenience. The lenses you order are toric lenses which are a more complex lens which are not kept in stock and have to be ordered in from the manufacturer. This can take approx. 7 days to arrive with us and this time was a little longer due to the bank holiday. We value all feedback and I will pass your comments onto our buying team to see what can be done to improve despatch time on these lenses. However we hope that you find our expected despatch dates online useful when ordering, and as always we will keep you informed of the progress of your order. Kind regards, Sophie Contactlenses.co.uk

, 02.09.2014 17:17

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Really Really slow delivery...2 weeks

I have ordered contacts before and I usually get the package within 2-3 days at the most. This time it took 2 weeks to actually receive the package and it happen to be at very inconvenient time when I had finished my contacts supply.

By from Unknown location on 02.09.2014 14:00

Company replied:

Hello Luciano, Thank you for your order and for taking the time to leave a review. Please accept our sincere apologies that we have not met your expectations on this occasion, and for any inconvenience the delay in receiving your lenses has caused you. The J&J Acuvue Advance for Astigmatism have to be ordered from the manufacturer as they are a more complex lens. Due to the bank holiday it took a little longer then usual to receive and despatch the lenses. We greatly appreciate all feedback in helping us to deliver the best possible service to each of our customers and will pass your comments onto our buying team. We value your customer and hope that you will still consider us for future purchases. Kind regards, Sophie Contactlenses.co.uk

, 02.09.2014 17:08

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quick

Ordered on Friday received on Saturday can't say fairer than that cheap in comparison to my opticians

By from Unknown location on 31.08.2014 13:10

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very good

normally your time to get the lenses is very good and the crystal lenses are a good trade of quality vs price

By from Unknown location on 28.08.2014 13:51

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Very speedy dispatch

A little on the pricey side compared to other leading websites but reliability and quickness of dispatch etc are worth every penny. Usually arrive within 24 hours of ordering!

By from Unknown location on 28.08.2014 08:15

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Fast delivery

Good quality lenses and very quick delivery

By from Unknown location on 27.08.2014 14:27

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Really good value for money!

really good range of contact lenses, and god quality, delivery is really quick, easy to order.

By from Unknown location on 27.08.2014 14:02

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Good value for money

Initially thought I wasn't comfortable with them, but soon forgot I had them on. I guess I was simply adjusting to them. Good price, reliable and excellent customer service.

By from Unknown location on 20.08.2014 16:43

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The website ordering system a little challenging but apart from that good prompt service.

A prompt delivery, I struggling at first with how to pay, may of been me but got there eventually. A good service overall.

By from Unknown location on 19.08.2014 21:26

Company replied:

Hello Tina, Thank you for your order and for taking the time to leave a review. It is great to hear that you received your lenses quickly, however I am sorry that you found our ordering process difficult. We have tried to make it as easy as possible and if you have a spare moment it would be much appreciated and useful to us if you could provide further details of what was causing problems. You could do this by emailing me at sophie@contactlenses.co.uk. Also in the future we are always happy to help with any queries you may have and can contact us using the 'Contact Us' tab on our website. We look forward to welcoming you back in the future. Kind regards, Sophie Contactlenses.co.uk

, 20.08.2014 07:53

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Fast delivery and great service.

The site has every major brand and a great description of all the different contact lenses which I found really helpful.

By from Unknown location on 19.08.2014 18:09

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My first order ....

... came through quickly. Lenses are exactly what I ordered and very good! Price is excellent too - but, as this company say themselves (very responsibly) , do have regular eye-checks with a qualified optician before you order on-line. Great prices. Great lenses. But don't ever take chances with your eyes.

By from Unknown location on 18.08.2014 13:57

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good service

had to wait a week for the lenses, but otherwise i am happy

By from Unknown location on 18.08.2014 13:47

Company replied:

Hello Anja-Melissa, Thank you for your order and for taking the time to leave a review. It is great to hear that you are happy with the service we have provided, however I am sorry you had to wait a week for delivery. Due to your -12.00 prescription we do not always have those in stock and have to order them in. Unfortunately this time they did not come in until after the weekend causing a delay in you getting them. I have passed your comments onto our buying team to see if they can ensure a quicker turn around time for these lenses. I hope this did not inconvenience you too much and that you will consider us for future purchases. Kind regards, Sophie Contactlenses.co.uk

, 19.08.2014 08:56

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prompt and efficient service

The service was prompt and efficient, even when a slight delay in despatch occurred I was kept informed and as it happened the delay was minimal.

By from Unknown location on 16.08.2014 18:12

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Good choice of lenses at great prices.

I would definitely recommend this site to you. The website contains a great choice of lenses and the prices are unbeatable. Easy to order and free and reliable delivery service.

By from Unknown location on 15.08.2014 19:03

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Fast and efficient ordering and delivery.

+ Very quick reorder function. + Delivery received in 2 days. - They changed the packaging of my usual order which caught me off-guard at first. A warning would have saved some confusion!

By from Unknown location on 12.08.2014 21:31

Company replied:

Hello Katie, Thank you for your order and for taking the time to leave a review. Please accept our apologies for the confusion over the packaging of your lenses. Ciba Vision has been bought by Alcon and the packaging is going through a transition period. We have now added warnings about this onto the product pages and onto invoices to avoid any further misunderstandings. Sorry again for any inconvenience this has caused you. Kind regards, Sophie Contactlenses.co.uk

, 13.08.2014 07:40

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Speedy delivery

Since I have been ordering with contact lenses it's always been good service and I have never had a problem.

By from Unknown location on 09.08.2014 15:14

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Good

I used to buy my contacts from spec savers after my friends telling me I should buy them online I found this site easy to use quick delivery and comfy glasses however I did find the colour ones I bought a bit hazy but the standard ones are comfy and don't dry out as much as my old ones did

By from Unknown location on 07.08.2014 00:02

Company replied:

Hello Paige, Thank you for your order and for taking the time to leave a review. It is great to hear that found our site easy to use and delivery quick. I am sorry though that you did not find the coloured lenses as good as your standard ones. It is fairly common to find vision a little blurry or hazy at first with coloured lenses, due to only being able to see through the clear centre. However most people get use to this over time and find them comfortable to wear. Kind regards, Sophie Contactlenses.co.uk

, 07.08.2014 07:18

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Excellent service, BUT ........

Website easy to use and the speed at which you can re~order a previous order makes buying from them so quick and efficient. The downside is that when I pay using PayPal it always says there has been an error and that my goods are not paid for when in actual fact payment has been made. The first time this happened to me I ended up paying twice and then had to ask for a refund. Now I just cross my fingers and hope that the payment has been received even though it says it hasn't. Delivery is so incredibly fast ~ cannot fault them there in any way.

By from Unknown location on 06.08.2014 16:28

Company replied:

Hello Chantrey, Thank you for your order and for taking the time to leave a review. It is great to hear that you are happy with the service we provide. However I am sorry about the PayPal error message you have been receiving. Our programmers are working on this and will have the issue resolved soon. When paying you should receive a confirmation email from us regarding your order, and even if you get the error message, this conformation email will reassure you that your order has been accepted and paid for. Kind regards, Sophie Contactlenses.co.uk

, 06.08.2014 17:52

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It is good

Im happy with them, at least for 7-8 h a day you will feel ok with them

By from Unknown location on 05.08.2014 13:51

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Great Service:)

Didn't receive my contact lenses at first, however straight after my notice, I received a new one :) quick answers and great service:) would order again.

By from Unknown location on 04.08.2014 17:06

Company replied:

Hello Marie, Thank you for your order and for taking the time to leave a review. I am very sorry to hear that you have not received your order. Our Customer Support team will be in contact with you first thing tomorrow morning. Update 18/08. Our Customer Support team have confirmed that your order has been re-despatched to you and you should receive it shortly. Kind regards, Sophie Contactlenses.co.uk

, 18.08.2014 15:42

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Always a pleasure to do business with :-D

I have been using this website for many years now and have rarely encountered a problem. The one time I did the issue was rectified almost immediately. Not the cheapest lenses available so should the prices be brought in line with other competitors, I will happily give 5 stars :-)

By from Unknown location on 01.08.2014 19:18

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Good product, well priced and great service

It's easy to order, simple to pay and great service. My lenses appeared the next day!

By from Unknown location on 01.08.2014 18:21

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whizzy wizz

cannot complain at the speed of delivery Very important when I forgot to reorder The price is average

By from Unknown location on 01.08.2014 17:20

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Very good

I'm happy and the contact lent are perfect for my eyes I definitely suggest to buy. F

By from Unknown location on 31.07.2014 17:23

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Good service

Very quick service. Couple of days delivery on most orders. No questions asked just click select pay receive delivery

By from Unknown location on 30.07.2014 19:06

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.