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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14187
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15706 customer reviews
4.8

Customer Reviews

Showing 751-793 of 793 items.
No criticism

Came withing a few days and the postman found our house (not always guaranteed).

By from Unknown location on 30.07.2014 13:59

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Cannot order on/ line !

I have had excellent satisfaction from contact lense uk , and until recently have used the internet to order, now not possible Apart from this the customer care and the lenses are super with no problems, pls look into this for me, ( something I'm doing wrong ?)

By from Unknown location on 24.07.2014 16:59

Company replied:

Hello Susan, Thank you for your order and for taking the time to leave a review. It is great that you are happy with the service we provide, however I am sorry to hear that you are having problems with our website. Our Customer Support team will be in contact with you shortly and hopefully we will be able to get this resolved for you. Kind regards, Sophie Contactlenses.couk

, 25.07.2014 08:06

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Quick and transparent

I used to get my lenses from feelgoodcontacts, but since they have gone awol I needed a replacement. These were the next promising guys that came up in a search - a quick and painless process

By from Unknown location on 24.07.2014 13:52

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Good choice of lenses, shame about delivery speed

I've been buying lenses for years from this site and as always the online experience is quick and easy. Delivery is usually very prompt (1-2 days typically) however on the last occasion it took a week to deliver my order. Won't stop me using the website though and hope it was just a glitch.

By from Unknown location on 22.07.2014 15:07

Company replied:

Hello, Thank you for your order and for taking the time to leave a review. It is great to hear that you find our site quick and easy to use. Please accept our apologies that your lenses were delayed in reaching you on this occasion. Our buying team is working on ensuring that these lenses are kept in stock, so next time you order we will be despatching in a timely manner again. Kind regards, Sophie Contactlenses.co.uk

, 24.07.2014 07:23

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Great value for money

Great value for money and speedy delivery , the only thing bad is they are break easily happens to me twice while I was already wearing them .

By from Unknown location on 22.07.2014 13:58

Company replied:

Hello Anna, Thank you for your order and for taking the time to leave a review. I am pleased to hear that your happy with the service we have provided. We pride ourselves on the quality of the lenses we offer and so I am sorry to hear that you have had some lenses break. Our Customer Support team will be in contact with you shortly to resolve this for you. Kind regards, Sophie Contactlenses.co.uk

, 22.07.2014 15:27

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quick delivery, instructions on lenses care included

As for the lenses themselves, they're more comfortable than my previous ones but am still not 100% convinced I've found the right lenses for me.

By from Unknown location on 22.07.2014 13:51

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Good lenses, fast delivery!

For the money, the lenses are great! The delivery was super fast, I will order from here again!

By from Unknown location on 20.07.2014 06:38

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Good.

I ordered some lenses -they arrived.

By from Unknown location on 19.07.2014 15:26

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Fast and easy

Easy process and quick delivery.

By from Unknown location on 18.07.2014 18:54

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very good service, well done

excellent service indeed, easy, great range of products, good offers and discounts, speedy delivery. great service as ever, the only thing i would say is, the basic contact lense product package may at times not fit the letter box; if this issue was worked around too, your service would be the best around ever. for instance, waterproof, thin plastic bags may be adopted as envelopes for the lenses boxes instead of your currently used cardboard box, which is bulkier and thicker.

By from Unknown location on 16.07.2014 14:06

Company replied:

Hello, Thank you for your order and for taking the time to leave a review. I am really happy to hear that you are satisfied with the service we offer. Our boxes have been designed to be as letter box friendly as possible. I am sorry that they do not fit through yours. We have the boxes to protect the lenses, however if you contact us next time you place an order (use the 'Contact Us' tab on the main site) we will be able to send your order in a jiffy bag. I have also passed your comments onto our design team and they will appreciate your feedback. Kind regards, Sophie Contactlenses.co.uk

, 17.07.2014 08:57

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Bit expensive but always arrive quickly and reliably

Bit expensive but always arrive quickly and reliably

By from Unknown location on 14.07.2014 17:55

Company replied:

Hello, Thank you for your order and for taking the time to leave a review. I am pleased to hear that you are happy with the service we provide. I am sorry to hear though that you find us expensive. We try to keep our prices as low as possible, and we do offer free and fast delivery on all orders. However we do want to remain competitive and will pass on your comments to the buying team. Kind regards, Sophie Contactlenses.co.uk

, 16.07.2014 14:58

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Very efficient service

I always forget to re-order until the last minute, but Contactlenses.co.uk are really efficient at delivering orders. I find re-ordering a little tedious and think it could be more streamlined, but apart from that I cannot fault them.

By from Unknown location on 14.07.2014 08:57

Company replied:

Hello Josy, Thank you for being a customer of Contactlenses.co.uk and for taking the time to leave a review. I am happy to hear that you are satisfied with the service we offer. However I am sorry to hear that you find the the re-ordering process tedious. We have tried to make it as easy and with as few clicks as possible. There is always room for improvement though and I have passed your comments onto our Web Team for them to review. Kind regards, Sophie Contactlenses.co.uk

, 14.07.2014 14:34

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quick and convient

Really reliable, thank goodness as I am quite dependant

By from Unknown location on 11.07.2014 21:26

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Great service, great value

I'd recommend this company for an easy to use website and speedy service for lenses at really good prices. The only downside is the reward for referral programme; I've referred two customers who still buy their lenses Contactlenses UK and i've never received credit for this.

By from Unknown location on 11.07.2014 14:17

Company replied:

Hello Andrew, Thank you for your order and for taking the time to leave a review. I am very happy to hear that you are happy with the website and service we offer and thank you for recommending us to others. I am sorry that you have not received any commission and our Customer Support team have contacted you with regards to this. I have also passed your comments onto our Marketing Team to see review the referral program. Kind regards, Sophie Contactlenses.co.uk

, 14.07.2014 10:23

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The site is easy to use and prompt delivery is enhanced by e-mail advice on progress.

I would advise using this site because besides being easy to use, I really like the reliable next day delivery. I have used opticians on the past to order lenses, this is much better but you have to remember to get your regular eye tests as we'll.

By from Unknown location on 10.07.2014 12:28

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Regular Customer

I always order from this website. Fast despatch. However the cases do not state which box is for the left and right eye. Really trust getting my lenses from here as vision is so important. Also I like that they remind you to order again.

By from Unknown location on 09.07.2014 17:12

Company replied:

Hello Shahida, Thank you for your order and for taking the time to write a review. I am sorry that we do not state on the box which is for the left and which is for the right. Contact lenses vary in prescription and different eyes can have different prescriptions, but they are not usually made specifically for a left or right eye. As you are the same prescription in both eyes, the lenses you order can be worn in either eye. Although you are welcome to label the boxes yourself with left and right. It is great to hear that you trust us to supply your lenses and we look forward to welcoming you back in the future. Kind regards, Sophie Contactlenses.co.uk

, 10.07.2014 08:03

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Great, though descriptions a little confusing

Great value, quick turnaround and safe delivery Only thing is that the descriptions of items are a bit confusing, especially if you have one eye needing torics. I wasn't really sure how many contact lenses I was getting for my money so have ended up with more of right eye than left. But otherwise all good.

By from Unknown location on 09.07.2014 15:12

Company replied:

Hello Annes, Thank you for your order and for taking the time to leave a review. I am pleased to hear that you are happy with the service you have received. I am sorry that you found the descriptions of products on our site confusing. With monthly lenses the number of lenses per box can vary depending on how the manufactures supply them. In this case the Crystal lenses come in boxes of 6 and the Frequency Excel Toric come in boxes of 3. On the item product page we do say how many lenses per box, however I will pass your comments on to the design team to see if we can make this more clear. Kind regards, Sophie Contactlenses.co.uk

, 10.07.2014 07:51

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Always get my lenses from here

Reliable and cheap, all good. The process of paying with paypal was a little worrying as it takes them a while to actually process the order, but it was all OK in the end. Arrived quickly too

By from Unknown location on 08.07.2014 15:09

Company replied:

Hello Dan, Thank you for your order and for taking the time to leave a review. I can appreciate that it can be concerning when payment and processing does not happen instantly. Our programmers are working on this so next time you order using PayPal the process should hopefully be quicker. Kind regards, Sophie Contactlenses.co.uk

, 09.07.2014 17:20

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Super Fast Delivery

Not the cheapest but always deliver quickly.

By from Unknown location on 08.07.2014 14:58

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Prompt

Easy to use website ordering with immediate stock details Quick delivery Fab all round service 😊

By from Unknown location on 07.07.2014 19:44

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Great fast delivery

Ordered my lenses from contact lenses direct and they were with me 2days later great service

By from Unknown location on 07.07.2014 19:12

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Speedy delivery - very pleased

Prompt and accurate delivery

By from Unknown location on 07.07.2014 15:05

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Good value disposable lenses

I've been using these lenses for a few months now and found them much better than the other budget Lenses i had, they dont seem to dry out as quickly as the others, ok a little more expensive but still cheaper than boots own brand i was using.

By from Unknown location on 07.07.2014 14:57

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Easy to order, timely delivery, great prices!

I was looking to buy my new set of contacts and looked through different websites. This site had the best prices, a nice and simple order process, and to top it all off - hassle free, timely delivery! I will use them again!

By from Unknown location on 04.07.2014 23:06

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Perfect colour. Fast service

They website was easy to you, product arrived quick and as described. My only disappointment is that I wish when I made my purchase that I was advised at checkout or once I imputedy items into that basket that contact lense solution was provided and needed to be purchased seperately. As I now have a pair of lenses with no solution applicator!!! Not happy

By from Unknown location on 04.07.2014 15:32

Company replied:

Hello Regina, Thank you for your order and for taking the time to get in touch. I am sorry that it was not made clear to you that the lenses did not come with solution or a case. The lenses are sold without this as many customers already have those supplies or like to purchase separately. There is some information at the bottom of the product description with details of recommended solutions. I can see this must have disappointed you and I will pass your comments onto our website design team. They can look into what changes can be made to make it clearer to customers that solution is not included. Apologies again for the inconvenience this has caused you. Kind regards, Sophie Contactlenses.co.uk

, 07.07.2014 15:28

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Cheap and quick, sometimes unusable

I have been ordering contact lenses from contactlenses.co.uk for over a year now, I buy 30 pairs a month which costs me approx £15. They always arrive very quickly after I have placed my order(next day or day after), and they do represent good value. One down side I have found that there is always a percentage of lenses in each box that are unusable, they are either an odd shape, or have a nip/ small rip in the lense. I did complain once to contactlenses.co.uk and I have to admit that they sent me a replacement box almost immediately. I just haven't bothered to complain on other ocassions. Overall a good service, and a decent product PS - I have recieved some complimentary pairs of lenses from contactlenses.co.uk, I am very impressed with their customer services. Thank you.

By from Unknown location on 03.07.2014 14:00

Company replied:

Hello Martin, Thank you for your order and for taking the time to write a review. We are happy to hear that you are pleased with the service we provide and that you like the Crystal 1 Day lenses. We are sorry though that some of the lenses have been defective. Our Customer Support team have contacted you to apologise and have arranged for some complimentary lenses to be sent out to you. In future if you have any problems with your lenses, please contact Customer Support and they will be able to help. Sorry for any inconvenience this has caused to you and I hope that you do not have any further problems with your lenses. Kind regards, Sophie Contactlenses.co.uk

, 04.07.2014 09:40

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Good product and value for money

I would have given 5 stars but delivery was delayed this time

By from Unknown location on 03.07.2014 08:21

Company replied:

Hello Ann, Thank you for your order and for taking the time to write a review. I am very sorry that your order was delayed this time. Unfortunately your lenses came to us incorrect and so we had to re-order them from the manufacturer. Please accept our apologises for any inconvenience this has caused you. I am sure that next time you order we will be back to our 5 star standard! Kind regards, Sophie Contactlenses.co.uk

, 03.07.2014 11:08

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Great fast service!!

The box doesn't fit through my letterbox so the postman always wakes me up!! Can we prefer a bubble bag!!

By from Unknown location on 01.07.2014 16:04

Company replied:

Hello Jonathan, Thank you for your order and for taking the time to write a review. I am sorry that our packaging does not fit through your letterbox and the postman wakes you up. We have had our boxes specially made to fit through most boxes but unfortunately they do not seem to fit through yours! Next time you place an order you could message our Customer Support team (click on the 'Contact Us' tab on our site) requesting your order be sent in a jiffy bag. Currently we can not do this automatically, but hoping that we can add this feature in the future. Kind regards, Sophie Contactlenses.co.uk

, 02.07.2014 08:33

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well worth the money.

Excellent value fast delivery....would highly recommend.

By from Unknown location on 01.07.2014 05:50

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Great value

Great products. Easy to use website. Very quick delivery. Will recommend to friends.

By from Unknown location on 30.06.2014 06:43

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Seemed to go ok for my first order

Ordering contacts on line feels like a mine field with so many choices. I tried contactlenses.co.uk for the first time and they arrived in a couple of days. Value seems reasonable. So far - so good.

By from Unknown location on 28.06.2014 11:26

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Disappointed

My second time ordering from contact lenses, in the first one I had no problems, but this time, I ordered it -and it was dispatched- on the 17th of June and still - today 27th- no word of my lenses, I'm very disappointed with the contactlenses.co.uk for now. Still waiting for a reasonable response of the company. Edit 30/06: received my lenses after this complaint first thing in the morning. thanks Contactlenses.co.uk for the agility of solving the problem. I've revised my rating now. Product was - after the first problem- delivered really quickly.

By from Unknown location on 27.06.2014 13:48

Company replied:

Hello Mateus, Thank you for your order and for taking the time to leave a review. I am very sorry to hear that you have not received your order. Our Customer Support team will be in contact with you soon to get this resolved for you. Kind regards, Sophie Contactlenses.co.uk 30/06 Note - I can confirm that your order has been re-despatched to you.

, 30.06.2014 14:57

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Good response for standard but anything out of norm (e.g.styg) takes a while and/or 'delayed by supplier'.

Over the years, perfect as far as standard dailies. Not too good or reliable for anything out of 'norm' but still respond within week - as long as we know quickly. You are only slightly cheaper than certain other opticians but they are unreliable which is your primary discriminator. Lose that...... well........

By from Unknown location on 26.06.2014 14:44

Company replied:

Hello Shona, Thank you for being a long standing customer and for taking the time to write a review. We try and keep as many lenses as possible stocked in our warehouse so that we can despatch orders the same day. However some lenses such as the AirOptix for Astigmatism need to be ordered in from the manufacturer which can take up to 3-4 working days. We are sorry that on these occasions we have not been able to despatch your lenses any quicker and hope that this has not caused you to great an inconvenience. Kind regards, Sophie Conatactlenses.co.uk

, 26.06.2014 17:25

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Very quick despatch, but review your prices!!

Your despatch speed is second to none which is critical, but your prices are 10% above competitors who deliver slower. Better planning by purchaser could tempt to go for cheaper prices. I am sticking with your company as customer services by your competitor was appaling, price is suddenly not an issue, but needs to be considered.

By from Unknown location on 25.06.2014 20:48

Company replied:

Hello Hans, Thank you for your order and for taking the time to leave a review. We are really pleased that you are happy with the service we offer; this is something we work very hard at. I will pass on your comments regarding price to our purchasing team as we want to be as competitive on price as possible when compared to other suppliers, even when we are offering free as fast delivery on all orders. Kind regards, Sophie Contactlenses.co.uk

, 26.06.2014 09:11

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Excellent service and products at a reasonable cost

Excellent service and products at a reasonable cost

By from Unknown location on 24.06.2014 17:02

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slightly more expensive than online competitor but delivery time was good and lenses comfortable so far.

I continue to struggle with getting lenses out of storage cup. So delicate. Still in trial mode. Not 100% sure as comfortable as previous supplier.

By from Unknown location on 23.06.2014 21:23

Company replied:

Hello Jayne, Thank you for your order and for taking the time to leave a review. We are pleased to hear that you find the Crystal 1 Day lenses comfortable, however sorry to hear that they are proving to be difficult to remove from the blister pack. I hope you can persevere and that it becomes easier for you. If not please contact our Customer Care staff (details of how to do this can be found on our site under the Contact Us tab) and they will be happy to help. Kind regards, Sophie Contactlenses.co.uk

, 25.06.2014 11:46

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Fast!

Always arrive quickly and good price ranges!

By from Unknown location on 23.06.2014 19:43

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Great delivery, Great price, okay lenses

I got the lenses on a tuesday, just 2 days after I ordered them on sunday. I received an email on the Monday telling me that my lenses had been dispatched and I then received them the next day. The lenses cost £14.50 for 6 months worth of monthly lenses. I tried the lenses out but even though they are the right prescription, they seem to make only what's close to me clearest. When I wear them, yes they make my eyesight better but not the BEST. And they seem to make what's in front of me a little to clea and sharp, in all honesty. I would prefer if the clearity was evened out on long and short distances, but overall I would say they are okay for what I paid.

By from Unknown location on 23.06.2014 13:53

Company replied:

Hello Yolanda, Thank you for your order and for taking the time to leave a review. We are sorry that the Crystal Monthly contact lenses have not met your expectations. Our Customer Care Team will be in contact with you soon to resolve this issue for you. Kind regards, Sophie Contactlenses.co.uk

, 24.06.2014 16:43

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as always good service!!!!

I am using your service since 2 years ago. Really like it... quick, painless and good!

By from Unknown location on 21.06.2014 14:03

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won't buy bio again

Always good and quick service. This time however, ordered bio infinity lenses, but found right eye was very good but left eye lense irritated my eye so could not use it. Next order will be back to my usual lenses.

By from Unknown location on 20.06.2014 19:11

Company replied:

Hello Mielrella, Thank you for your order and for your review! We are sorry that you have received a faulty lens. Our Customer Care team will be in contact with you soon to resolve this for you. Kind regards, Sophie

, 24.06.2014 16:06

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Superb quality lenses at tremendous prices & speedy delivery

Really comfortable lenses after wearing for 8 hours. Tried many types of lenses before and really amazed at the comfort of these budget lenses. Worth a try!!

By from Unknown location on 06.03.2014 19:18

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Fast

Quality of contacts not too great

By from Unknown location on 06.03.2014 12:39

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Fantabulous

Super quick delivery very happy

By from Unknown location on 06.03.2014 11:52

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.