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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14158
4 stars:
791
3 stars:
272
2 stars:
170
1 stars:
284
based on 15675 customer reviews
4.8

Customer Reviews

Showing 51-100 of 791 items.
Late delivery

Delivery was late but customer service is very good. They sent me a discount for my next order.

By from Unknown location on 20.08.2022 10:01

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You put the boxes of contact lenses in…

You put the boxes of contact lenses in the cardboard envelope with my name and address , and the posted , AMAZING

By from Unknown location on 26.07.2022 16:18

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Service is good as usual but the brand…

Service is good as usual but the brand of lenses is different to what I last ordered which you don’t really expect when you click ‘re-order’

By from Unknown location on 22.07.2022 17:17

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Very good on time and very good prices

Very good on time and very good prices

By from Unknown location on 11.07.2022 07:30

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Service would be better if the lenses…

Service would be better if the lenses were ready available Peter Willis

By from Unknown location on 05.07.2022 11:07

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Good website

Good website, efficient service and lense delivery... Thanks

By from Unknown location on 03.07.2022 18:08

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Contacts are always good

Contacts are always good - and arrive in good time - not always next day as requested but always good quality.

By from Unknown location on 01.07.2022 15:49

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Fast despatch and good alternatives…

Fast despatch and good alternatives when my regular lenses went up by 50%.Good service.

By from Unknown location on 26.06.2022 16:57

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Contact lens travel boxes

The contact lens travel boxes came on time and were as described. The only downside was there were no pictures of the inside and so I had to guess that they would be suitable. Fortunately they were. However the promised replacement inner cases were not shown on the website and through live chat did not appear to be available sadly. My usual lens cases are slightly too large for the boxes.

By from Unknown location on 25.06.2022 17:54

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I ordered the wrong lenses

I ordered the wrong lenses. The process to reorder and send back was very simple and quick. However, the wrong replacement lenses were sent to me, but this was quickly resolved and my correct lenses were with me before I’d posted the other two boxes back. This was marvellous.

By from Unknown location on 24.06.2022 18:16

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As much as I like these contact lenses…

As much as I like these contact lenses the individual packets need some work. When I separate them I often end up ripping the attached one and thus the contact dries up. This costs me money and is very frustrating

By from Unknown location on 22.06.2022 16:05

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Prices have crept up

Prices have crept up. In fairness so have prices generally

By from Unknown location on 11.06.2022 17:05

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Easy to place the order

Easy to place the order, unfortunately it didn't turn up, however, the response was terrific. New lenses where despatched on Friday and arrived Saturday. Non-delivery beyond their control and a quick, efficient response.

By from Unknown location on 11.06.2022 16:59

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It came when it was suppose to and I…

It came when it was suppose to and I was happy with that

By from Unknown location on 05.06.2022 02:21

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Very happy

Very happy. No fuss, waiting and a quality product. Would recommend without hesitation.

By from Unknown location on 04.06.2022 17:34

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First time customer

First time trying this company. Order arrived within a week (around a holiday) and was accurate. The only reason I gave 4 stars is because the lenses I wanted to try (Crystal 1 Day) were on back order for 3 months, so I ordered another different sized pair (Crystal Aqua Daily). They don't fit properly, but decided to power through instead of returning because of the great value.

By from Unknown location on 30.05.2022 11:14

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Reliable but now often takes 3 days…

Reliable but now often takes 3 days instead of previous one. Considering prices have risen 25percent over the last few months this smells of profiteering?

By from Unknown location on 20.05.2022 19:10

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good service

good service - they provided what I paid for in fair time

By from Unknown location on 15.05.2022 20:19

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Happy with the service

Happy with the service, price, quality etc. However would like to to see if more letter box friendly transit packaging could be used.

By from Unknown location on 15.05.2022 15:51

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Great service

Great service, came next day less than 24hrs after ordering. Only reason for 4 stars is I would have liked reduced postage fee as I am a previous customer.

By from Unknown location on 09.05.2022 11:15

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Great price, best value

Great price, really good value so can't fault that, would be 5 starts except the packaging isn't letterbox friendly like so many other companies are.

By from Unknown location on 06.05.2022 16:07

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Well this i the 3rd Time i have Ordered…

Well this i the 3rd Time i have Ordered my Lenses from this Company,they must be doing something right?!

By from Unknown location on 24.04.2022 16:59

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Delivery seems a bit longer than it use…

Delivery seems a bit longer than it use to be. Packaging is bulky so cannot be posted through the letter box which means I have to collect from the post office if I'm not home which then delays the time I actually receive my lenses. For such a small box the size of the Packaging is unnecessary. Other than that I'm happy with the service and quality

By from Unknown location on 07.04.2022 17:09

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Always been excellent service

Always been excellent service. Could do with them using less packaging, so the box can get through a letterbox, but otherwise can't fault them.

By from Unknown location on 05.04.2022 15:02

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Easy to order best prices and fairly…

Easy to order best prices and fairly quick delivery

By from Unknown location on 01.04.2022 18:51

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Good service

I'm happy with them. Easy to order and fast delivery.

By from Unknown location on 21.03.2022 15:19

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Allmost Perfect!

I Have used these Contacts before but of the 1ns i have Tried,these are the most Comfatable,and Vaue for Money secound to none!

By from Unknown location on 18.03.2022 20:30

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Order every month

I order every month for my contact lenses and have to say usually have absolutely no problems and find the website great. This time my contact lenses weren’t in stock but they have been replaced with another kind at the price I usually pay which is kind of them to do. The contact lenses I have been given are okay, not as good as my usual ones but they will do the job and I didn’t pay full price for them!

By from Unknown location on 16.03.2022 09:13

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Speedy despatch but price rises getting…

Speedy despatch but price rises getting a bot heavy..will need to look around .Shame as have been using this service for years.

By from Unknown location on 15.03.2022 10:40

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Slightly more expensive than the one's…

Slightly more expensive than the one's I was buying but they are very comfortable and very quick delivery, will by again.

By from Unknown location on 04.03.2022 16:34

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I have used this company for years

I have used this company for years. Any complaints have been dealt with promptly and fairly. They are good products and are delivered fast.

By from Unknown location on 03.03.2022 19:46

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pretty good but flimsy

pretty good, they do the job. instead of buying it from specsaverz i bought it from here. however, i can tell the difference between specsavers ones and these ones. these ones are very flimsy so the ‘bowl’ shape of the lens easily flips inside out when im trying to put it in which can be annoying hence the 4 stars. its just so flimsy and delicate but its still good and id still say get them because once u get used to its thin delicate material, theyre easy to put in.

By from Unknown location on 21.02.2022 16:51

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Fast delivery

Fast delivery, easy to use and great value for money

By from Unknown location on 15.02.2022 08:38

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Very good service

Very good service

By from Unknown location on 11.02.2022 15:07

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Well i have found these Lenses to be…

Well i have found these Lenses to be very good ,comfortable,the Vision is spot on!

By from Unknown location on 03.02.2022 15:17

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I've used yourselves for a good few…

I've used yourselves for a good few years now and I've always been delighted with the service. The lenses I order are always delivered quickly and there's never any issues with the contents. Unfortunately as the price of the lenses I order have now crept over the price of my opticians. It's likely that I'll be going back to them. It's a huge shame as I've not got anything negative to say about your company, other than your prices are now slightly more expensive than other options. Many thanks.

By from Unknown location on 03.02.2022 15:10

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Way too much packaging which resulted…

Way too much packaging which resulted in a visit to the post office. Apart from that quick Simple’s service

By from Unknown location on 28.01.2022 16:00

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Great service and reasonable prices

Great service and reasonable prices. Thanks

By from Unknown location on 24.01.2022 11:18

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A Pleasant Shopping Experience

my experience was a pleasant one. It's quick and simple. After a few clicks on the web to place the order, the product was delivered to my post box. Nothing more do I have to ask for. The only hiccup was me being stuck on the page preceding the payment but that was easily dealt with by the helpful officer through the live chat. In a sense it showed me the effectiveness of their support.

By from Unknown location on 23.01.2022 10:31

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From Monthly to Daily

I have been using my monthly contact lenses for 3 years or so, same brand i suppose, but have decided to move to daily contacts as i have been struggling with my monthly ones and I am loving my daily wear and i’ve had no problem so far, the lenses are a little thick but very comfortable to wear, a very good price too

By from Unknown location on 18.01.2022 20:35

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Good lenses

Good lenses, had a problem initially tearing the blisters off a strip causing blisters to open. just need to split from top... 1 lens has been bad so far but other than that these are good for the price

By from Unknown location on 16.01.2022 15:01

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Lenses are very comfortable.

Lenses are very comfortable.

By from Unknown location on 16.01.2022 14:58

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Ok & trying not to be a grump!

Ok. Used for many years (different account). Reliable and professional. Only gripe is I am used to 24/7/365 with no such thing as a weekend/hols etc... Yeah, I know I can be a grump!

By from Unknown location on 14.01.2022 15:37

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Usually brilliant service but not this…

Usually brilliant service but not this time round. Have yet to receive lenses ordered 12 days ago.

By from Unknown location on 28.11.2021 17:40

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The site s easy to use with good choice…

The site is easy to use with good choice of lenses. Efficient and prompt delivery. Re-order very useful and quick.

By from Unknown location on 26.11.2021 15:46

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This is an excellent company

This is an excellent company, that I have trusted for many years. They deliver good quality lenses at an excellent price. They only lost a star from me because the despatch and delivery of my lenses took several days this time. Normally in the past it has been next day delivery.

By from Unknown location on 24.11.2021 13:53

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My lenses are very comfortable and in…

My lenses are very comfortable and in good packaging. They took a while to arrive but it was stated it could take 5 working days. Sadly the prescription does not seem correct. I ordered -3.50 and I can barely see. I have to keep reverting to my old -3.25 which I can see much clearer in. I don’t know if the packaging it marked up wrong but this will be the reason I won’t be ordering again which is a shame as the comfort is brilliant. Contactlenses.co.uk contacted me after my review to see what they could do to help and sent me a different brand of lenses which arrived promptly and are great. I am so pleased with their customer service and will definitely use them again. Special mention for Sophie who organised it all.

By from Unknown location on 19.11.2021 16:10

Company replied:

Hi, I am sorry to hear you are not happy with our product, I can see you have ordered -3.50 so the lenses should be fine. Our customer support team will contact you to see how we can help.

Hayley Brown, 19.11.2021 19:07

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Good service

Good service , came really quickly, I very rarely give 5 stars

By from Unknown location on 12.11.2021 06:56

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Very efficient service

Very efficient service

By from Unknown location on 31.10.2021 16:01

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Prompt service but lacking in product

The company is great for quickness of dispatch etc but recently have found that they haven't got in the contact lenses I want (Crystal hydro or air for instance) and have substituted them with qualis which I find I don't get one with.

By from Unknown location on 31.10.2021 11:21

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.