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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14187
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15706 customer reviews
4.8

Customer Reviews

Showing 101-150 of 793 items.
Very efficient service

Very efficient service

By from Unknown location on 31.10.2021 16:01

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Prompt service but lacking in product

The company is great for quickness of dispatch etc but recently have found that they haven't got in the contact lenses I want (Crystal hydro or air for instance) and have substituted them with qualis which I find I don't get one with.

By from Unknown location on 31.10.2021 11:21

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ordered lenses from here for first time…

ordered lenses from here for first time and they arrived next day excellent service. easy to wear, good quality

By from Unknown location on 19.10.2021 13:51

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Great lenses poor delivery time

Great lenses, good value, delivery time poor used to be much quicker.

By from Unknown location on 17.10.2021 09:36

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Good service

I was contacted quickly when one of my items was unavailable and a substitute was quickly sent out, very happy

By from Unknown location on 22.09.2021 14:06

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Very Good service and range of contact…

Very Good service and range of contact lenses and but give it few days to arrive.

By from Unknown location on 16.08.2021 18:01

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Good Service

Good price, good service and quick delivery. I’ve used them for a while now with no issues! Will continue to do so.

By from Unknown location on 08.08.2021 17:22

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I would normally give a 5 star review…

I would normally give a 5 star review but this time my delivery took over a week after I was told it had been dispatched and the parcel was marked 48 hour delivery. I have an unusual prescription so the delay in getting them in stock was entirely acceptable, but not the time it took to deliver or the fact Royal Mail didn’t recognise the tracking number

By from Unknown location on 04.08.2021 17:38

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Lesson learnt

On placing a repeat order I was informed by email that the dispatch date would be delayed by several weeks, I logged in to query this to be informed that stock had been received and my order would be dispatched asap. Lesson from this is not to wait until I only have a one week supply to order as I have done in the past.

By from Unknown location on 03.08.2021 06:34

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I'm very satisfied with the service

I'm very satisfied with the service. It took longer than usual, but that was probably due to supply during the pandemic.

By from Unknown location on 31.07.2021 15:30

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It would be 5 stars

It would be 5 stars, but you forgot to add the sweets to my delivery!

By from Unknown location on 23.07.2021 15:38

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As a long time customer of 10yrs+ I…

As a long time customer of 10yrs+ I have always appreciated the dedicated and speedy service provided continue with the good service you provide.

By from Unknown location on 12.07.2021 10:42

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Neat.

Neat. Fast service.

By from Unknown location on 05.07.2021 17:27

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Contact lens and cleaning fluid.

Having been informed item I had ordered was now out of stock it was quickly put right and next day delivery.

By from Unknown location on 20.06.2021 19:12

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Easy to order

Easy to order , and arrived quickly compared to last order

By from Unknown location on 15.06.2021 13:52

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Great company but because my order is…

Great company ,but because my order is £32.98, it falls 2p short each month for me get free postage !!!! I then have to pay £3 extra.I mentioned this before and got 1 voucher for £3, but they still have not changed their policy for me although I have been with contactlenses.co.uk for many years.

By from Unknown location on 08.06.2021 14:16

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Easy to order from the site but sometimes delays.

Easy to order from the site, prices about right, the only reason I did not give 5 stars is there is always a delay on my order, typically 7to 10 days, occasionally longer, for delivery, no explanation offered, why is this?

By from Unknown location on 27.05.2021 12:01

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Really miss the auto re-order feature!

Really miss the auto re-order feature!

By from Unknown location on 10.05.2021 13:50

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Very good service

Very good service, delivery time for standard delivery was very reasonable.

By from Unknown location on 10.05.2021 02:58

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Great fast service

Great fast service. Easy to order and ask for repeat request is fab! Very comfortable to wear. Will use again and again

By from Unknown location on 06.05.2021 14:37

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Great service so will definitely…

Great service so will definitely continue to use.

By from Unknown location on 23.04.2021 18:42

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I have been using Contactlenses for…

I have been using Contactlenses for years. Not much promotion but equally no faults no complaints.

By from Unknown location on 23.04.2021 10:10

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I have been ordering from contact…

I have been ordering from contact lenses uk for a long time. Great product. My recent order. I find it difficult to tear the lenses a part, opening another lense while I do it. That's a few that have dried up now. I have never had this problem before.

By from Unknown location on 18.04.2021 15:14

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Great service

Very fast and reliable

By from Unknown location on 10.04.2021 14:20

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very good quality

very good quality, excellent range of products, always arrive promptly and in perfect condition. I would give a 5 but my exact particular prescription isn't catered for.

By from Unknown location on 10.04.2021 14:12

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Your service is very good

Your service is very good. Very happy

By from Unknown location on 08.04.2021 14:19

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The only constructive criticism I have…

The only constructive criticism I have is that the packaging has been switched back to a box that doesn’t fit in my letter box. This means I have to go to my local sorting office to collect them! It was much better in a cardboard envelope 👍 Many Thanks

By from Unknown location on 02.04.2021 14:48

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Great value

Great value, seem to suit me so no issues so far. Unfortunately no longer in letterbox size packaging.

By from Unknown location on 28.03.2021 18:11

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One of the first Dailies multifocal…

One of the first Dailies multifocal lenses that I opened had an edge broken, which was quite easy to be picked by myself being a contact lens wearer since the last 20 years. Otherwise great comfort and precision.

By from Unknown location on 26.03.2021 20:21

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Quality Service

Received new lenses within 48hrs. Excellent service. The lenses fit really well & are very comfortable, better than the ones from my optician. Would definitely recommend.

By from Unknown location on 13.02.2021 21:27

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Would give 5 stars but for free P&p…

Would give 5 stars but for free P&p there is a minimum spend that work out £2 short of my lenses, so I have to buy a lens pot each month to make up the money.Great company though and been with them for years.

By from Unknown location on 11.02.2021 15:31

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The service was prompt and…

The service was prompt and professional, I received my contact lenses within 48 hours of ordering. However, I did have an issue trying to selecting my prescription rating as the online power selection tab did not work.

By from Unknown location on 02.02.2021 07:39

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Great service

Great service. Really good value lenses. When I made a mistake with an order they were extremely helpful. A couple of reasons I didn't give it five stars. Delivery is quick but a bit pricey. The minimum order for free delivery is also a little on the high side - if you can save up and do bulk orders then it is great but it's a bit of a pain if you are on a budget and you need to minimise your order. The other thing is at one point there cheaper lenses had sold out so o purchased some branded ones and they were awful. Obviously not the company's fault per se as they don't make the lenses but I thought it was worth mentioning as the cheaper ones were much more comfortable.

By from Unknown location on 23.01.2021 10:27

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Reorder

Straight forward as always

By from Unknown location on 12.01.2021 16:07

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Speedy delivery

Speedy delivery, vh recommend Good prices too.

By from Unknown location on 31.12.2020 15:06

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Efficient and reliable service!

I have been ordering from here for over 3 years and have always been impressed with the service. Great customer service and efficient delivery. A really good online company.

By from Unknown location on 29.12.2020 12:34

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Having used their services for years I…

Having used their services for years I have found them ultra reliable. Very efficient and will continue to use them going forward. My only small criticism is that I find the reorder element of the website a bit cumbersome. However that could just be me!!

By from Unknown location on 22.12.2020 14:55

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Service

Contactlenses offer a great, dependable service with regular progress updates once you place an order. In normal times your order will arrive the next day, but takes a little longer at the moment. They seem to offer plenty choice and are good value for money.

By from Unknown location on 09.12.2020 18:09

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First time ordering these lensescc

First time ordering these lenses. Took a bit longer to arrive than expected. Will have to see how they are in a few days.

By from Unknown location on 04.12.2020 16:02

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Used contactlenses.co.uk for several…

Used contactlenses.co.uk for several years. Always been great in the past. Most recent order wasn't the best as my normal lenses looked to have been withdrawn and I was encouraged to switch to some others that were a slightly different size. Just tried the new lenses and they seem fine so far. Would have preferred my exact prescription though. Also, order took a lot longer than normal this time. Hopefully this is just down to temporary problems due to Covid.

By from Unknown location on 30.11.2020 14:57

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Covid delayed the arrival but despatch…

Covid delayed the arrival but despatch was very prompt.

By from Unknown location on 28.11.2020 17:34

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Brilliant

Hi. Fabulous as usual. Excellent service. Thanks.

By from Unknown location on 08.11.2020 16:14

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Highly competitive prices and speedy…

Highly competitive prices and speedy delivery.

By from Unknown location on 07.11.2020 15:29

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Delighted

Delighted, I shall be using you again.

By from Unknown location on 03.11.2020 09:12

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LOSE THE PAYPAL CONNECTION ,PLEASE

Once again you have surpassed yourselves in the service you provide. The only fly in the ointment was to involve paypal. Because paypal believes that they can just help themselves to your data i will no longer use any site that requires you to use paypal. Even though i never completed the form ,i can not use a smart phone because of disability i know that paypal will not accept a landline number. the paypal form was never sent in yet within 20 mins my partner told me that contact lens advertisements kept appearing on her facebook page.over the next 10 mins she had counted 24 adds. Love contact lens uk but i hate paypal please lose them they are not trustworthy. You could get contaminated by them.

By from Unknown location on 02.11.2020 16:08

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Very easy service

Very easy service, clearly laid out and useable website. I woud have given 5 stars for 48hr delivery, but a week wasn't bad. Cheers

By from Unknown location on 27.10.2020 16:10

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Good service throughout

Easily ordered the first time. Contacted the team for advice on a suitably equivalent contact lens. Just done a reorder which went without a hitch. Very fast dispatch and delivery. All in all no issues, would recommend.

By from Unknown location on 25.10.2020 22:26

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A good service and quality of lenses…

A good service and quality of lenses versus price was very good

By from Unknown location on 04.10.2020 16:04

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very good quality

very good quality - fast delivery have used them for over 3 years

By from Unknown location on 04.10.2020 13:30

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Efficient and easy service

Efficient and easy service. The lenses were half the price of my normal ones and were equally as comfortable to wear. I shall be ordering them again

By from Unknown location on 25.09.2020 10:00

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.