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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14158
4 stars:
791
3 stars:
272
2 stars:
170
1 stars:
284
based on 15675 customer reviews
4.8

Customer Reviews

Showing 151-200 of 791 items.
A truly professional service.

I have used contactlenses.co.uk for the last 4 years and there have only been two occasions I have had any problems and both times this was resolved in 24 hours. They have also maintained value for money in that period, so cannot fault them on any level.

By from Unknown location on 09.09.2020 08:21

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Always arrive within days

Always arrive within days, never shop anywhere else

By from Unknown location on 05.09.2020 15:25

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These are very comfortable and…

These are very comfortable and extremely affordable lenses.

By from Unknown location on 05.09.2020 14:14

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Best company

Amazing. It was comfortable and good price too.

By from Unknown location on 03.09.2020 13:47

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I had to wait far to long to receive my…

I had to wait far to long to receive my lenses even though they were in stock. I ordered my lenses on a Wednesday and paid for FIRST CLASS MAIL. I didn’t get them I TIL the following Monday which does not usually happen. I was in need of them for the weekend and went without. I believe this is the fault of Royal Mail but again I missed out as a customer

By from Unknown location on 14.07.2020 13:47

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Super fast delivery

Super fast delivery, though fees have slightly increased. I have had mostly positive experiences, however, recently my contact lenses took longer than expected. Bar that one experience, I wouldn't normally fault the site. Would use again!

By from Unknown location on 13.07.2020 16:29

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Straightforward to order but I wish the…

Straightforward to order but I wish the packaging was easier to get through a letterbox

By from Unknown location on 13.07.2020 14:11

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Quick delivery and good service

Quick delivery, perfect for emergency. No subscription required, like other websites, so no need to re-order. Good range of brands, from well-known ones to new ones. Recommended!

By from Unknown location on 05.07.2020 10:12

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Excellent service

Easy to navigate website and excellent delivery communication. I had to wait 7 days for delivery but that is OK as it was not a standard prescription. It was packed in an unusually large box considering the size of the lenses and solution but it didn't affect the delivery.

By from Unknown location on 04.07.2020 17:10

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Good product for the price

Good product for the price. Really comfy

By from Unknown location on 04.07.2020 15:16

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Efficient and great value

I've been using this company for years. Speedy service and great value for money. I had to take one star off for them increasing the minimum spend to get free postage. This means that the packages now don't fit through my letter box.

By from Unknown location on 27.06.2020 08:44

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Slow delivery but order correct and got warning of extra delay

Advised of delay when ordered, and that was fine. Just prior to expected deliver date they moved it out again, and while it was delivered bit later than even that expected date, they had at least warned me. Order was correct, and the lenses are good.

By from Unknown location on 05.06.2020 18:50

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Comfy lenses

Comfy lenses, fit great and super value for money

By from Unknown location on 22.05.2020 20:51

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Good service

Good service, prompt delivery, only downside was that I couldn't use the blue light card discount despite trying ro get this sorted.

By from Unknown location on 18.05.2020 18:43

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very easy and efficient service

very easy and efficient service

By from Unknown location on 28.04.2020 19:06

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The service was amazing and the…

The service was amazing and the delivery very prompt. Regarding the contact lenses, I feel my eyes get quite dry at times, but overall they are very comfortable.

By from Unknown location on 28.04.2020 15:22

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Very happy

Very happy . Quick to post

By from Unknown location on 28.04.2020 13:59

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Excellent service

I have always found the service excellent and very efficient. My package was too large to go through the letterbox today. Whilst this may be due to changes required because of COVID-19 it would make collection very difficult when I return to work and may mean I would need to use an alternative supplier.

By from Unknown location on 27.04.2020 15:36

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Good delivery no problems product as…

Good delivery no problems product as described

By from Unknown location on 09.04.2020 16:37

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Very good had them on a few days great…

Very good had them on a few days great no discomfort will buy again. Satisfied customer Many Thanks Les Coates

By from Unknown location on 08.04.2020 14:06

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timely service

timely service, appropriate indication regarding stock and delivery time

By from Unknown location on 07.04.2020 10:35

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great delivery was so suprised it came…

great delivery was so suprised it came a day after i ordered it! very easy to use and comfortable to wear

By from Unknown location on 06.04.2020 16:25

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Very quick delivery

Very quick delivery

By from Unknown location on 31.03.2020 20:31

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Great service

Great service, I have just moved house and wanted my lenses delivered to my new address. Everything went smoothly, contact lenses were delivered promptly. : )

By from Unknown location on 25.03.2020 17:46

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Prompt delivery

Prompt delivery

By from Unknown location on 07.03.2020 00:08

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Speedy delivery put packaging needs to be looked at

Speedy delivery put packaging needs to be looked at. I was sent 6 packs in a big square box which could fit in 50 packs.

By from Unknown location on 04.03.2020 15:19

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I am very happy with the prompt…

I am very happy with the prompt delivery of my lenses. The quality of the lenses are good too

By from Unknown location on 03.03.2020 17:56

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Need to order in advance as its not…

Need to order in advance as its not like with vision direct when you get contact lenses next day. I love the fact that website allows to order one pack as on all others its a must to order one pack per eye of contact lenses.

By from Unknown location on 25.02.2020 15:40

Company replied:

Hello Anete, Thank you for your review. Due to the order being made late over the weekend, your lens order was not sent until the Monday as notified to you. If you order with us during the week, you will find we are even quicker at delivering your order and send it the same day :) We are pleased you are happy with the flexibility of our ordering options. Kind regards Hayley

, 25.02.2020 20:58

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Great customer services

Not for me unforunately. Worth trying for the price. Great customer service. I may try another of there products

By from Unknown location on 24.02.2020 15:45

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Quick delivery

Quick delivery

By from Unknown location on 19.02.2020 10:26

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Quick and easy to order

Quick and easy to order, selection has gotten small tho

By from Unknown location on 06.02.2020 20:37

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Service is always good and so are…

Service is always good and so are communications to explain any delays etc. Very happy - one comment would be that 3 contact lenses and a pair of sunglasses came in a very large box - about a foot cubed so wouldn't go through the letter box and I had to collect it from the GPO. Unnecessarily large for what would have fitted in a large glasses case! Lots of paper to fill the box. But only trivial - generally very happy with service.

By from Unknown location on 30.01.2020 10:34

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Really fast delivery

Really fast delivery, but the box it was delivered in seemed unnecessarily large.

By from Unknown location on 29.01.2020 14:48

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Website was easy to use

Website was easy to use. One set was out of stock for a few days but they kept me updated with delivery times and the lenses were delivered on the date they advised.

By from Unknown location on 21.01.2020 15:00

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Great service good price

Great service good price, did however have a problem with stock on my last order however contacted me straight away. Appologised for the inconvenience and refunded my delivery charge.

By from Unknown location on 20.01.2020 18:42

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Does what it says on the tin ....

Does what it says on the tin ..... very easy to order , quick delivery and decent price

By from Unknown location on 15.01.2020 18:25

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They do the job !

Not the best looking website, but they are very efficient, fast delivery

By from Unknown location on 14.01.2020 16:15

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Contact lenses are a good quality and…

Contact lenses are a good quality and service is reasonable.

By from Unknown location on 14.01.2020 15:21

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Quick and easy site to use

Quick and easy site to use. reliable delivery. Good choice of lenses to suit many types.

By from Unknown location on 17.12.2019 08:17

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Great service been a customer for…

Great service been a customer for years. Very easy to log in to , repeat ordering and very fast delivery. Price seems to be going up compared to others hence 4 stars but the service is so reliable I’d be reluctant to switch.

By from Unknown location on 17.12.2019 07:44

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Found them easy if you don’t overdo the eye shadow!

I ordered these lenses because they were very similar to my previous lenses that were three times the price. I thought at first they were not as wet as my old lenses, however, I found that my eye shadow was making my eyes dry not the lenses, so now I have scaled down the eye shadow, the lenses are fine. For that ready I have amended my review.

By from Unknown location on 13.12.2019 23:26

Company replied:

Hello Christine, Thank you for your feedback. I am sorry that the lenses you have ordered are not 100% suitable. One of our customer support team will be in touch to discuss this further, hopefully we can resolve this for you and supply a more appropriate lens. Kind regards Hayley

, 16.12.2019 18:12

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Comfortable and easy to use at an affordable price

Brilliant contact lenses for the price. I can wear these lenses for just as long as my specsavers prescribed lenses at a fraction of the price. My specsavers daily lenses were costing me £34 a month so thought I'd try these and they are just as comfortable and my vision just as clear. They go in and come out really easily too. At a saving of £20 a month, I'm glad I found these.

By from Unknown location on 10.12.2019 16:42

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Great product

Reasonably priced contact lenses but packaging could be more environmentally friendly

By from Unknown location on 09.12.2019 17:41

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Really quick service.

Really quick service.

By from Unknown location on 05.12.2019 17:32

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Fast and efficient reorder is very easy

Fast and efficient reorder is very easy

By from Unknown location on 04.12.2019 15:29

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Reliable, quick & efficient service; good products.

"Service is great (now using auto-order); fast, efficient and very easy to use online system. I've given only four stars because the box is unnecessarily big & packed with plastic ""balloons"". Used to have lenses delivered in slim long box that would go through letterbox (so I didn't have to wait in)."

By from Unknown location on 02.12.2019 17:00

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Good swift service

Good swift service

By from Unknown location on 26.11.2019 21:10

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Smooth transaction but the delivery fr…

Smooth transaction but the delivery fr purchase is a bit long

By from Unknown location on 25.11.2019 16:43

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Highly Recommend

I have been a loyal customer for years, I have always have had swift deliveries and great customer service whenever I have made any queries. Highly recommend

By from Unknown location on 22.11.2019 22:32

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Quick Service

Quick Service

By from Unknown location on 19.11.2019 16:13

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.