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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14187
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15706 customer reviews
4.8

Customer Reviews

Showing 251-300 of 793 items.
Other than sending an extra parcel not…

Other than sending an extra parcel not for me ( I returned it) the oder was fine

By from Unknown location on 20.02.2019 21:04

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Quick delivery and good products

I've been using contactlenses.co.uk for years now and their lenses are generally of good quality. (I have had the very odd one break immediately, but it's only happened twice in 5 years.) The prices are very reasonable and delivery is quick. I would recommend it to anyone.

By from Unknown location on 13.02.2019 22:09

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Arrived really fast-brilliant

Arrived really fast-brilliant

By from Unknown location on 13.02.2019 16:07

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Good job

Easy to order, fast dispatch!

By from Unknown location on 11.02.2019 08:10

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Quick delivery and easy reordering…

Quick delivery and easy reordering process.

By from Unknown location on 04.02.2019 18:59

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I have been using the service for about…

I have been using the service for about 3 years now and have found the service very efficient. Deliveries are prompt and I can only think of 2 occasions when my lenses were not in stock. Would recommend the service to anyone

By from Unknown location on 01.02.2019 17:51

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Very comfortable and convenient

Very comfortable and convenient, cheaper than other mail order companies I have tried. And some high street chains. Everything was clearly explained and there’s no hidden costs

By from Unknown location on 31.01.2019 16:18

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Good service and like the re order…

Good service and like the re order functionality

By from Unknown location on 31.01.2019 15:54

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Good

Good service

By from Unknown location on 28.01.2019 22:18

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I have used this company for ten years

I have used this company for year.. they are reliable and fast with delivery. The only things I’ve noticed is that postage used to be free .. now it’s £3 but I guess this is due to inflation. They also don’t ever do promotions or deals/sales .. and when you’ve been buying from a company for over ten years you’d expect some kind of customer loyalty reward! That being said they are fast and efficient and I’ve never strayed away from using the company!

By from Unknown location on 25.01.2019 20:45

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am new to these but so far so good

am new to these but so far so good

By from Unknown location on 24.01.2019 08:32

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A good quality lenses and really…

A good quality lenses and really comfortable to wear but sadly the strength quality lets them down. Sorry not for me.

By from Unknown location on 15.01.2019 15:43

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The contact lenses are great

The contact lenses are great, The only problem is with the packaging, my other orders, the packaging was a small box. This order came in a massive box, it was a complete waste of cardboard, not good for the environment, come on get with the times and save on packaging.

By from Unknown location on 15.01.2019 12:27

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Great service as always but price keeps…

Great service as always but price keeps creeping up- can you believe my optician will no longer give me a contact lense check because I get them from you and not him- have been using him for over 10 years!!

By from Unknown location on 14.01.2019 21:40

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Standard lens and fluids are usually…

Standard lens and fluids are usually dispatched promptly, however other lens types,e.g. Toric, take excessive time.

By from Unknown location on 10.01.2019 16:04

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I only giving it a 4 due to it stated…

I only giving it a 4 due to it stated on my order I would revive wash cases for my contacts but didn't revive any other wise I would of been a 5.

By from Unknown location on 07.01.2019 16:57

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Great service every time

Great service every time, very quick and good price - next day delivery included

By from Unknown location on 03.01.2019 19:27

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Reliable product, added charges!

Postage costs more and more,might need to look for alternatives

By from Unknown location on 24.12.2018 22:44

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They were good.

They were good.

By from Unknown location on 24.12.2018 18:12

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Good product and easy ordering

Good product and easy ordering

By from Unknown location on 14.12.2018 14:16

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Good lenses

Good lenses, arrives on time

By from Unknown location on 13.12.2018 23:10

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Thank you

I’ve been using this company for a good few years, and as always, I am very satisfied with the service I receive, simple to use website, very reasonable price, prompt delivery and high quality lenses, I wouldn’t go anywhere else, the health of my eyes is very important, superb service, thank you once again.

By from Unknown location on 12.12.2018 02:33

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Very Reasonable Price and quick service.

Very Reasonable Price and quick service.

By from Unknown location on 08.12.2018 14:21

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Good company used them for a long time

Good company used them for a long time. On this occasion though the delivery was later than usual even though I paid for 1st class. In fact it’s one of the reasons I use them.. order one day get it the next normally! It would have been a 5 otherwise.

By from Unknown location on 07.12.2018 08:28

Company replied:

Hello, Thanks for being a customer of Contactlenses.co.uk and for taking the time to leave a review. I am sorry that your order took longer than usual to arrive on this occasion. We despatched the order on the same day the order was placed. First Class post is usually very quick, however, with the Black Friday sales, some orders were taking longer than usual to be delivered by Royal Mail. I apologise for any inconvenience this may have caused and am sure that next time you order the delivery will be back to being as speedy as usual. Best wishes, Sophie Contactlenses.co.uk

, 08.12.2018 11:05

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Daily Contact Review

Website was quick and easy to use, contacts are as ordered and arrived within a week from UK to Paris. So overall I am very happy with my purchase, and would use this website again.

By from Unknown location on 04.12.2018 00:03

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Very long gap between the order and…

Very long gap between the order and dispatch. In fact only dispatched on the day they were actually due to arrive

By from Unknown location on 03.12.2018 16:33

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Reliable - no stress contact lenses

Contact lenses are always delivered on time and are of a very good standard.

By from Unknown location on 27.11.2018 20:02

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Fast and reliable

Fast and reliable! Contact lenses in 2 days!

By from Unknown location on 21.11.2018 15:36

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Re-ordering lenses

Very helpful sales agent who found my last order and reordered for me. Lenses arrived in 24 hours. Pleased with the service I received.

By from Unknown location on 20.11.2018 17:36

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Fair price

Fair price, fast accurate dispatch. Will use again.

By from Unknown location on 19.11.2018 16:36

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I usually love contactlenses.co.uk

I usually love contactlenses.co.uk. Ordered their contact lenses many, many times. Excellent value for money. I had a problem with an order recently- the response I received was OK but not great. All in, a great company- but if you have some problems with your order, expect it to take a few days to sort out.

By from Unknown location on 08.11.2018 12:24

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Missing P.O. Box

Good day I am very satisfied of the speed of delivery. However, and for the second time now, the P.O. Box was omitted from the delivery address, although it was included in the invoice and the order confirmation, which made the UAE post services to deliver the shipment through a public P.O. Box requiring me to pay an extra 15 AED which is equivalent to 3 GBP. Please ensure in all future orders to include the P.O. Box 96136 in the shipping address as it is a compulsory data required by EMIRATES POST because they do not have any service of physical mail delivery to the customer's address.

By from Unknown location on 03.11.2018 06:54

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Fast delivery

Fast delivery. This is my first order & I am pleased with the product. Will be using this service again.

By from Unknown location on 31.10.2018 19:54

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Almost 5 stars

Almost 5 stars, I just wish the package could be a little smaller so that it fits through my letter box. That would save me a trip to the sorting office every time I order.....

By from Unknown location on 23.10.2018 12:04

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Great service

Great service, but quite expensive

By from Unknown location on 23.10.2018 08:04

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I have used this site for a while…

I have used this site for a while ..order one day with you the next. I have felt that the website had changed and no so easy to navigate..but then again it could have been operator error!🙄

By from Unknown location on 17.10.2018 14:37

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Good service

Good service, easy to use, order all correct. Only complaint is that Delivery time could be quicker (8 days in my case). Overall very good though.

By from Unknown location on 16.10.2018 06:59

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Too much packaging

Everything is excellent - except the delivery packaging. A huge box was used, to send just 6 small boxes of lenses (3 months worth). Not just wasteful, but also irritating as too big for the letterbox (my main reason for just ordering 3 months at a time).

By from Unknown location on 15.10.2018 23:57

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Great service and good quality

Great service and good quality, i preferred it when they gave free delivery when buying a box for each eye. But can't fault them apart from that

By from Unknown location on 15.10.2018 17:01

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Great online contact lenses

I have used this company for many years now and they are very efficient and cost effective, and usually fast at posting. Unfortunately this time the lenses took 5 days to get to me which is unusual and I hope a one off.

By from Unknown location on 15.10.2018 15:58

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Trustful company fast shipping

Trustful company fast shipping

By from Unknown location on 09.10.2018 06:12

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Reasonable prices and fast postage

Reasonable prices and fast postage. Love shopping from this site

By from Unknown location on 08.10.2018 15:16

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Always quick and accurate service

Always quick and accurate service

By from Unknown location on 04.10.2018 14:27

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The lenses I ordered arrived within the…

The lenses I ordered arrived within the timeframe advised.

By from Unknown location on 25.09.2018 08:17

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Consistent service

Been using contactlesnses.co.uk for a number of years now and have had very few problems with their service. My only small niggle is that the product I like become discontinued but that is perhaps the issue of the manufacturer, not the supplier.

By from Unknown location on 17.09.2018 07:37

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Ordered lenses and they were delivered…

Ordered lenses and they were delivered the next day. Received exactly what was ordered. Great service will use again.

By from Unknown location on 15.09.2018 10:23

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Good service

Fast dispatch, quality product, no fakes.

By from Unknown location on 13.09.2018 08:46

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The lenses always arrive in very good…

The lenses always arrive in very good time after ordering, usually next day. Never had a problem with the product and the prices are very reasonable.

By from Unknown location on 10.09.2018 19:25

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Everything is brilliant apart from…

Everything is brilliant apart from delivery then you always have to go to the post office to collect them because they won't fit though the letter box

By from Unknown location on 29.08.2018 17:08

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A few gripes

A few gripes, used to be free postage, now it's postage added, also it states next day delivery if ordered by 3.00pm IIRC, this is not true now, your order goes to a fulfillment center then posted the next day. Thanks for the reply Sophie, for the last 3mths my monthly order hasn't been posted the next day, first time it happened I thought it a one of, but the second, third wasn't, not to worry, just an observation, I'll update TP in three weeks time.

By from Unknown location on 27.08.2018 19:33

Company replied:

Hi Stewert, Thank you for being a customer of Contactlenses.co.uk. Sorry to hear that you are not as happy with the service as previously. We still offer free delivery for orders £30 and over. I apologise that smaller orders do now have a postage charge. We were unable to continue to offer free delivery on all orders. We did change fulfilment centres, however, we still send orders the same day if ordered before 3.30pm. There has been a change with when the despatch statues is set and email is sent. This is now sent in the evenings, I can reassure you that the order still goes out the same day as ordered. We are always trying to improve our service and thank you for your feedback. Thanks, Sophie

, 29.08.2018 11:07

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.