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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14158
4 stars:
791
3 stars:
272
2 stars:
170
1 stars:
284
based on 15675 customer reviews
4.8

Customer Reviews

Showing 301-350 of 791 items.
I have been with them for more than…

I have been with them for more than five years. Haven't reviewed prices recently but as far as service goes, they are good and consistent. No spam emails. Probably deserve 5-stars if prices remain vaguely competitive. Aug18.

By from Unknown location on 18.08.2018 12:27

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Deliver to France and quality

I now live in France and still get my lenses from this site. I have found that the information on each different type of lenses very helpful, as I have dry eyes, so need a lenses which can help this problem, so being able to read up on each brand of lenses to find the best one for me was great. My order arrive very quickly, and the postage was not too high. I will keep coming back to this site for the choice, quality and service. GREAT

By from Unknown location on 18.08.2018 09:04

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Happy with the service

I have been using for many years and my orders always arrive quite promptly. My last order arrived in a small long narrow box - which while ok for letter boxes resulted in the contact lens boxes inside getting a bit crumpled - not a huge problem but might be worth testing an alternative.

By from Unknown location on 16.08.2018 07:43

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i dont have any problem but I just wish…

i dont have any problem but I just wish the box was a liitle slimmer as it doesn't fit through my letterbox so if I am out when they arrive then a card is left and I have to travel about 5 miles to the sorting office to collect them ps. my letter box is only standard in a white upvc door ????

By from Unknown location on 14.08.2018 17:44

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Good service, good price

Goid service experience overall.

By from Unknown location on 14.08.2018 17:13

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its a great service

its a great service, it was fast to get my contacts,but the contacts I usually buy it was no longer available at the site,so the ones I bought,one of the left eye contacts must have been damaged because as soon as I've put it on it was so uncomfortable and actually was hurting my eye so had to discard that one,mind you that was the first time that happened,and I've been buying from this site for almost 3 years now, and the lenses I bought was the cheap ones..all and all it's a good service and quick when they have them in stock..

By from Unknown location on 14.08.2018 14:59

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…Standard and Toric lenses.

Usually prompt delivery on standard Daily Disposables but Toric lenses do take some time to be dispatched. Overall service is still recommended.

By from Unknown location on 10.08.2018 15:41

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Good service

Ive been buying the freshlook contacts from this site for years and years now and they've always delivered fast and provided a good service. The only reason why i'm not giving five stars is because they used to offer free postage in the uk and have also put their prices up by a fair amount since i first started buying.

By from Unknown location on 10.08.2018 14:31

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Very helpful changing contact details…

Very helpful changing contact details and finding purchase history. New lenses arrived in a week and I received good updates.

By from Unknown location on 04.08.2018 05:54

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Good

Good, right lenses, quick and easy

By from Unknown location on 25.07.2018 15:46

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It would be nice to see some loyalty…

It would be nice to see some loyalty program introduced having purchased lenses from you for the past 15 years and no rewards at all!!

By from Unknown location on 23.07.2018 14:53

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Haven't ordered in a while and have…

Haven't ordered in a while and have always previously given 5 stars however I was not happy about the introduction of the deli dry charge.

By from Unknown location on 19.07.2018 18:26

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so far so good

so far so good

By from Unknown location on 16.07.2018 19:12

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Fast reliable service

Fast reliable service

By from Unknown location on 11.07.2018 10:38

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Good value contact lenses and prompt…

Good value contact lenses and prompt delivery

By from Unknown location on 08.07.2018 14:07

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Dailys

Good quality and excellent delivery

By from Unknown location on 04.07.2018 20:57

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Excellent service with great prices and…

Excellent service with great prices and good quality lenses. Only negative is that it used to be free delivery.

By from Unknown location on 02.07.2018 16:55

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Quick delivery

Quick delivery! Correct products! Thanks!

By from Unknown location on 26.06.2018 08:40

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Always quick and efficient

Always quick and efficient

By from Unknown location on 18.06.2018 16:31

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Prompt dispatch of lenses

Prompt dispatch of lenses. Lens compartments difficult to open

By from Unknown location on 13.06.2018 16:53

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Everything arrived as promised

Everything arrived as promised, only one small issue; the packaging wasn’t sealed together, so it was surprising that the contents hadn’t fallen out in transit,

By from Unknown location on 12.06.2018 15:09

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They sent my order out a day late so…

They sent my order out a day late so would have been a 3. But, they sent me an email apologising for this and refunded my delivery before I complained! So a 4 this time.

By from Unknown location on 11.06.2018 15:22

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Long Time User

Have always had excellent service from this company and have been a customer years. Delivery doesn’t seem to be as quick as it used to be but it still arrives within the time stated. Would recommend. On the one occasion I needed to contact customer services they were superb

By from Unknown location on 08.06.2018 18:28

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Delivery now not next day

Have been a customer for a few years now and always really happy with the service. A shame they have changed the delivery to second class rather than next day delivery as it always has been but it doesn't matter too much to me.

By from Unknown location on 07.06.2018 19:16

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Really great value

Really great value mostly. You get the odd dodgy lense which doesn’t sit correctly on your eye but apart from that they are amazing value

By from Unknown location on 06.06.2018 15:39

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Unnecessary packaging

Fast service as always even though I ordered it over the weekend. I buy the lenses that are at priced at £7.50 per box as they seem to agree with my eyes compared to the daily's which my eyes are irritated with. My only fault is that the box that they arrived in was unnecessarily huge. In total I ordered 4 boxes which is 2 sets. So I was shocked to see the size of the box that they were packaged in. It was so big that it wouldn't fit through theetter box which meant a trip to the post office which was inconvenient. Also shouldn't companies be working to reduce their waste?

By from Unknown location on 05.06.2018 16:29

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This site is excellent

This site is excellent. I have been using it for about 10 years. Never had any issues. I had to phone once as I wanted to change my order (my prescription had changed) and they were super helpful. Definitely recommend.

By from Unknown location on 29.05.2018 16:41

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Quick and easy to order

Quick and easy to order, the one thing i did not like was the outside package had contactlenses written in bold black letter so not discrete, I prefer the postman not knowing what's in the box. AJS

By from Unknown location on 29.05.2018 16:03

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Brilliant service

Brilliant service, fast, reliable and good quality.

By from Unknown location on 25.05.2018 15:35

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Absolutely satisfactory service!

Absolutely satisfactory service!

By from Unknown location on 24.05.2018 17:44

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Easy And affordable

The process is easy and the contact lenses are cheap.

By from Unknown location on 21.05.2018 15:51

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Timely delivery

Timely delivery, easy to navigate website.

By from Unknown location on 17.05.2018 15:29

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* Arrived fast.

* Arrived fast. * Good quality product. * Payment by Bitcoin doesn't works.

By from Unknown location on 16.05.2018 04:30

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Good solid service

Good solid service

By from Unknown location on 08.05.2018 18:44

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Great quality

Great quality, price and service but for 5 stars the boxes would fit through a standard letter box

By from Unknown location on 07.05.2018 15:39

Company replied:

Hello Gina, Its great to hear that you are happy with our lenses and service. Thank you for your feedback on our packaging, this is something we are looking into and hope to improve in the near future. Kind regards Hayley

, 08.05.2018 13:17

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Simple to order and quick delivery as…

Simple to order and quick delivery as promised. Only worn my lenses for a short time so far but they were comfortable to wear and great value for money.

By from Unknown location on 04.05.2018 04:58

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My latest delivery was delivered as…

My latest delivery was delivered as promised, however the 3 previous ones were delivered late despite I paid the fee for the next day delivery

By from Unknown location on 03.05.2018 10:41

Company replied:

Hello Reyes, Thank you for being a customer of Contactlenese.co.uk and for taking the time to leave a review. Great to hear your last order was delivered as expected, however, I am sorry to hear your previous orders were late and for any inconvenience this caused. We were not aware of any delays and will certainly get this looked into. Our customer support team will be in contact to discuss this further and get this resolved for you. Thanks again for your feedback which is always welcome as helps us improve the service we offer. Contactlenses.co.uk

, 03.05.2018 15:09

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Great Can Wear Most Of Day No 5 Star…

Great Can Wear Most Of Day No 5 Star Cos That Would Be New Eyes But Close Enough!!

By from Unknown location on 30.04.2018 16:47

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Good service

Good service, no problems.

By from Unknown location on 30.04.2018 15:58

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Fast and efficient

Fast and efficient

By from Unknown location on 29.04.2018 20:28

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The customer service and speed is great…

The customer service and speed is great however the contacts themself dry our very quick and make my eyes itch.

By from Unknown location on 25.03.2018 22:08

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Great service.

Great service. Few times lenses inside were damaged

By from Unknown location on 23.03.2018 16:13

Company replied:

Hello, Thank you for your order and for taking the time to leave a review. It's great to hear that you are happy with the service. I am sorry to hear that you have had some damaged lenses. Our customer support team will be in touch to discuss this further. Kind regards, Contactlenses.co.uk

, 26.03.2018 13:14

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I’ve been buying my contact lenses for…

I’ve been buying my contact lenses for a while now. The ordering process and quick and easy. No problems so far.

By from Unknown location on 23.03.2018 15:17

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I've used this sote for years and found…

I've used this sote for years and found them to be great, delivery always quick and correct product much cheaper than opticians. Only 4 star as delivery used to be free so now begrudge having to pay for it /order more than I need.

By from Unknown location on 13.03.2018 13:07

Company replied:

Hello Andela, Thank you for being a customer of Contactlenses.co.uk and for taking the time to leave a review. It's great to hear that you are happy with the service we provide. I am sorry that we had to introduce the delivery charge on orders under £30. It was with great reluctance, however we could no longer continue to offer free delivery for the smaller orders. We are still very competitive compared to other suppliers. Thanks again for your feedback and we look forward to welcoming you back soon! Kind regards, Sophie Contactlenses.co.uk

, 13.03.2018 16:01

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Cheapest around the web so hence the…

Cheapest around the web so hence the purchase.

By from Unknown location on 12.03.2018 15:32

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Great service only a slight problem!

Have been using you guys for years and never have any problems! My only slight annoyance is since you've started charging for delivery (which I don't have a problem paying) it takes longer to get my contacts. Surely if we have to pay, the service should be the same or better. Not worse! Still only a little niggle not the end of the world, still a fantastic and prompt service!! :)

By from Unknown location on 07.03.2018 15:27

Company replied:

Hi Robbie, Thanks for being a customer of Contactlenses.co.uk. Sorry to hear that your orders have taken longer to arrive than usual (could have been snow delays on the last order). However, in general, the orders should arrive as quickly as usual. We could no longer offer free delivery for orders under £30, however the service is still the same with Royal Mail First Class still being used. Thank you though for your feedback which is always appreciated and I'm sure next time you order we will deliver as quickly as previously. Kind regards, Sophie Contactlenses.co.uk

, 07.03.2018 17:44

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Quality lenses

Quality lenses

By from Unknown location on 06.03.2018 15:16

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Great- particularly liked the fact that…

Great- particularly liked the fact that you accept bitcoin- tried to pay you from my coinbase account but found it too much of a faff- would be great if the process could be improved. Keep up the good work

By from Unknown location on 27.02.2018 20:13

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Favourite lens store by a country mile!

"This is my favourite contact lens retailer. I switched from Specsavers to contactlenses.co.uk a couple of years ago when I realised that Specsavers were ripping me off (insisting on charging me for a ""contact lens check"" every few months, on top of their astronomical charges for the product!) Now, I buy from this website, which is so much easier. I still go for regular checkups at an independent opticians which they do not charge me for. My prescription is the same power in both eyes and this company allow me to purchase just one box at a time if I please, unlike others that I have tried who insist I buy two boxes at a time -one for each eye - which is absolutely not necessary or cost effective for someone on a very strict budget. My orders always arrive the day after my order is placed, there is never a delay. There has only been a single occasion when my order didn't arrive at all, and a quick call to the service center ensured that my order was immediately resent with zero fuss. Despite Specsavers AND Vision Express insisting that I purchase their hugely overpriced Toric lenses for my mild astigmatism, I have found that the regular dailies from this company are a perfect fit - a fact which was confirmed by my optician. My only complaint and the reason why I have not given 5 stars is that it isn't free postage anymore; I used to be able to buy a single box for £7.50 with free postage, but that's now changed and £3.50 postage is automatically added at the end of the order. I also believe that they could be more cost effective and environmentally friendly by reducing their packaging to the size of a single box, if that's what the customer has ordered. I would also like to suggest that they put stickers on the outer boxes to notify the postman to leave the box outside my door, because although they do fit through the letterbox (but only just!), the postman very rarely even attempts to try and if I'm not in, it always means a trip to the sorting office (which negates the excellent next day delivery that I am actually paying for now!) I think that's it. I always recommend this website to friends and family, it's the cheapest by far and communication is excellent."

By from Unknown location on 27.02.2018 15:42

Company replied:

Hello Amy, Thank you for being a customer of Contactlenses.co.uk and for taking the time to write such a detailed review. It is great to hear from customers and all feedback (good and bad) is gratefully received. I have passed your feedback onto the management team who will be in contact to discuss further. Thanks again, Kind regards, Contactlenses.co.uk

, 05.03.2018 19:19

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Good overall

Feels like good quality so far. My order was delivered on time.

By from Unknown location on 20.02.2018 22:34

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.