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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14187
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15706 customer reviews
4.8

Customer Reviews

Showing 351-400 of 793 items.
Favourite lens store by a country mile!

"This is my favourite contact lens retailer. I switched from Specsavers to contactlenses.co.uk a couple of years ago when I realised that Specsavers were ripping me off (insisting on charging me for a ""contact lens check"" every few months, on top of their astronomical charges for the product!) Now, I buy from this website, which is so much easier. I still go for regular checkups at an independent opticians which they do not charge me for. My prescription is the same power in both eyes and this company allow me to purchase just one box at a time if I please, unlike others that I have tried who insist I buy two boxes at a time -one for each eye - which is absolutely not necessary or cost effective for someone on a very strict budget. My orders always arrive the day after my order is placed, there is never a delay. There has only been a single occasion when my order didn't arrive at all, and a quick call to the service center ensured that my order was immediately resent with zero fuss. Despite Specsavers AND Vision Express insisting that I purchase their hugely overpriced Toric lenses for my mild astigmatism, I have found that the regular dailies from this company are a perfect fit - a fact which was confirmed by my optician. My only complaint and the reason why I have not given 5 stars is that it isn't free postage anymore; I used to be able to buy a single box for £7.50 with free postage, but that's now changed and £3.50 postage is automatically added at the end of the order. I also believe that they could be more cost effective and environmentally friendly by reducing their packaging to the size of a single box, if that's what the customer has ordered. I would also like to suggest that they put stickers on the outer boxes to notify the postman to leave the box outside my door, because although they do fit through the letterbox (but only just!), the postman very rarely even attempts to try and if I'm not in, it always means a trip to the sorting office (which negates the excellent next day delivery that I am actually paying for now!) I think that's it. I always recommend this website to friends and family, it's the cheapest by far and communication is excellent."

By from Unknown location on 27.02.2018 15:42

Company replied:

Hello Amy, Thank you for being a customer of Contactlenses.co.uk and for taking the time to write such a detailed review. It is great to hear from customers and all feedback (good and bad) is gratefully received. I have passed your feedback onto the management team who will be in contact to discuss further. Thanks again, Kind regards, Contactlenses.co.uk

, 05.03.2018 19:19

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Good overall

Feels like good quality so far. My order was delivered on time.

By from Unknown location on 20.02.2018 22:34

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Great service

Great service, speedy delivery. Honestly can't complain.

By from Unknown location on 19.02.2018 15:36

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Easy to order and well priced.

Easy to order and well priced.

By from Unknown location on 14.02.2018 16:07

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Delivery on time.

Delivery on time.

By from Unknown location on 09.02.2018 16:25

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Fast service.

Fast service.

By from Unknown location on 07.02.2018 15:26

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Very fast delivery but disappointed …

Very fast delivery but disappointed that postage is now £3.00 for a small box of contact lenses

By from Unknown location on 31.01.2018 15:12

Company replied:

Hi Wendy, Thanks for being a customer of contactlenses.co.uk and for taking the time to leave a review. We tried to keep the free postage on all orders, however, it was no longer viable for smaller orders (due to the costs involved in the despatch, packaging and postal costs). It was a difficult decision to make, and we tried to keep the threshold for free delivery as low as possible at £30. Hopefully if the future you will be able to order a few more boxes at a time so can continue to get the free delivery. Kind regards, Sophie Contactlenses.co.uk

, 03.02.2018 13:29

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Always reliable

Always reliable. Highly recommend this company. Even after my parcel was lost in transit once they were extremely helpful.

By from Unknown location on 29.01.2018 20:36

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Always quick and easy to purchase

Always quick and easy to purchase. Only criticism is that they now charge a delivery fee when it has always been free before

By from Unknown location on 22.01.2018 16:02

Company replied:

Hi Nicola, Thank you for your order and for taking the time to leave some feedback. It is great to hear that you find our service quick and easy. I am sorry that we had to introduce the delivery charge. We do still offer free delivery on orders of £30 or more, however, it became unfeasible to have free delivery on smaller orders. Kind regards, Contactlenses.co.uk

, 23.01.2018 12:38

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I LOVE THE PRODUCT AND THE PRICE WAS …

I LOVE THE PRODUCT AND THE PRICE WAS REASONABLE WOULD RECOMMEND TO FRIENDS AND FAMILY

By from Unknown location on 20.01.2018 09:47

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Totally Recommend

I would totally recommend the Expression lenses. The 'dark brown' colour is perfect.

By from Unknown location on 19.01.2018 16:17

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Shopping with contactlenses.co.uk is Great service

Shopping with contactlenses.co.uk is very good as the lenses are usually delivered the next day so great service however prices have increased and now charge for postage if spend under £30 which i do. Customer service is excellent as i ordered the wrong contact lenses once in error so rang them as was advised not to worry and replacement lenses were delivered the very next day at no extra cost and did not have to return the incorrect ones.

By from Unknown location on 16.01.2018 09:33

Company replied:

Hi Debra, Thank you for being a customer of Contactlenses.co.uk and for taking the time to leave a review. Great to hear that you are happy with the service we provide! We do try and keep prices as low as possible and I am sorry that we introduced the delivery charge for orders under £30. It had become unfeasible to continue to offer the free delivery on smaller orders. Thanks for your feedback and I hope you continue to be a customer as we do believe we offer a great service and value for money. Kind regards, Sophie Contactlenes.co.uk

, 16.01.2018 11:14

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A great service

A great service; efficient; fast; price seems good and free postage

By from Unknown location on 12.01.2018 20:46

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Excellent product but had to wait 7 …

Excellent product but had to wait 7 days for delivery.

By from Unknown location on 10.01.2018 00:45

Company replied:

Hi, Thanks for your order and for being a customer of Contactlenses.co.uk. I am really sorry that this order took 7 days to be delivered. The order was placed on the 2nd of Jan and sent the same day. First class with Royal Mail is usually really quick and I am unsure why took so long on this occasion. There seems to have been a delay with the postal service (perhaps after the New Year) and I apologise for any inconvenience the delay caused. Kind regards, Sophie Contactlenses.co.uk

, 10.01.2018 10:06

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Letter box size!

Always been a good service. Although, it would be useful if maybe the packaging specified that it can fit through the letter box (if for one months worth of lenses). For some reason, the last few months the postman has not posted it and I've had to collect it from the depot which is a pain in the neck! It fits in through the letter box!

By from Unknown location on 04.01.2018 16:32

Company replied:

Hi Tom, Thanks for being a customer of Contactlenses.co.uk and for taking the time to leave us a review. It is great to hear that you are generally happy with the service, however, I am sorry for the frustration caused by the postman not posting the box through your letterbox. A member of our support team will be in contact to discuss this further. Kind regards, Contactlenses.co.uk

, 05.01.2018 20:10

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Quick delivery with quality of product

I always get my lenses the very next day i ordered and this time i ordered on 22nd dec just before the Christmas and i got them on 23rd .. its really amazing Thats y I always love to buy with Contactlenses.co.uk Quick delivery with quality products

By from Unknown location on 29.12.2017 16:03

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Prices have increased but still good …

Prices have increased but still good service

By from Unknown location on 29.12.2017 10:05

Company replied:

Hi Ron, Thanks for your review and for being a customer of Contactlenses.co.uk. It is great to hear you are happy with the service we provide. I am sorry for the price increase on your order. The cost of the lenses has not increased however we have introduced a delivery charge on orders under £30. However, orders of £30 or over are free! Kind regards, Sophie Contactlenses.co.uk

, 29.12.2017 16:28

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Prices great!..

Prices great!... Finding what I want can not be any easier... But the delivery took some time... OK two days longer than it should have...

By from Unknown location on 19.12.2017 19:28

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Really happy with lenses but not too …

Really happy with lenses but not too happy to pay postage now as used to be free

By from Unknown location on 14.12.2017 19:45

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Really use to use

Really use to use. Love the repeat order feature. Delivers quickly and easily no problems. Love it!

By from Unknown location on 08.12.2017 10:30

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quick and reliable delivery

quick and reliable delivery - Thank you

By from Unknown location on 07.12.2017 09:35

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As a regular buyer it is easy to go …

As a regular buyer it is easy to go on-line and re-order and the lenses appear in short order.........

By from Unknown location on 05.12.2017 15:54

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No hassle

No hassle. Easy to use. Good prices and fast delivery. Only reason it's not 5 stars is because is not free delivery anymore

By from Unknown location on 30.11.2017 22:32

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I have used this service for several …

I have used this service for several years and apart from one hiccup it has been 1st class. Quality lenses at a great price. Think the postage chatge of 3 pounds is hefty . do recommend your service to others

By from Unknown location on 27.11.2017 23:08

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Still excellent service but no free …

Still excellent service but no free delivery anymore 😕

By from Unknown location on 24.11.2017 15:35

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Great

Great, using them for a week and no issues

By from Unknown location on 24.11.2017 15:14

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Good company to deal with and product …

Good company to deal with and product excellent.

By from Unknown location on 19.11.2017 18:21

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item despatch a little delayed but info …

item despatch a little delayed but info communication excellent - other than that first class

By from Unknown location on 16.11.2017 10:59

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Extremely fast and accurate service!

Extremely fast and accurate service!

By from Unknown location on 15.11.2017 18:25

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For the price the lenses are really …

For the price the lenses are really good,i have worn lenses for 30 years and these are comfortable and I am able to wear them for long periods

By from Unknown location on 06.11.2017 19:09

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Very good website

Very good website. Easy to negotiate the site and order the contact lenses you want. Seems to be plenty of choice. The orders go through quickly and are processed within a few hours. Notifications about delivery are also prompt and typically I’ve received my order within a few days. Even when a previous order was lost they were very good at solving the issue and their customer service team was excellent. Overall I would say I’m extremely happy with the service.

By from Unknown location on 03.11.2017 13:50

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I am a loyal longtime customer

I have used Contactlenses for a very long time and the service has been exemplary. When going on-line the company is now way down the list of other providers, so has to be searched for. I did notice that the same order, with another provider was some £3+ cheaper, although I did re-order as usual - just out of loyalty. That is the only reason why I gave 4 instead of 5 stars!

By from Unknown location on 26.10.2017 15:31

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Cheapest lenses for an acceptable …

Cheapest lenses for an acceptable quality.

By from Unknown location on 23.10.2017 17:29

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Very quick delivery.

Very quick delivery.

By from Unknown location on 23.10.2017 08:03

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Good quick delivery

Good quick delivery

By from Unknown location on 17.10.2017 06:25

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Order was efficient

Order was efficient simple to use website - happy with service

By from Unknown location on 16.10.2017 17:57

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Shame, but still a good service.

I've been ordering my contact lenses from this company for over a year now, fantastic service. Although I was a bit disappointed that when I ordered this time I had to spend over £30 to receive free delivery, this has never been the case in the past. Still a great service and I would still recommend them, just can't give them 5 stars as I did before.

By from Unknown location on 05.10.2017 18:35

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Shame they have ruined the service by charging for P&P

The service is second to none, order one day get the lenses the next. Only gave it 4 stars as they are now charging £3 for p&p when it use to be free for which I am angry about.o

By from Unknown location on 05.10.2017 15:33

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Fast service

Fast delivery but now charging for it where as it was free before and lenses have gone up slightly

By from Unknown location on 03.10.2017 15:44

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Good product delivered very quickly on …

Good product delivered very quickly on time

By from Unknown location on 02.10.2017 17:33

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Great service

Great service, fast delivery. Shame the free delivery has a £30 minimum spend now, but suppose that's how most things are going these days! But excellent service, great product.

By from Unknown location on 30.09.2017 16:11

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Very good service never let's me down

Very good service never let's me down

By from Unknown location on 28.09.2017 16:26

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Good value for money

Good value for money, quick delivery.

By from Unknown location on 22.09.2017 19:56

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Great online company as contact lenses …

Great online company as contact lenses usually arrive the next day. Prices have increased and now charge for delivery which is disappointing but have used them for a few years now and will continue to do so

By from Unknown location on 21.09.2017 19:19

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Slimmer box to fit through the …

Slimmer box to fit through the letterbox would be adventagious

By from Unknown location on 21.09.2017 19:11

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Fantastic service and good price .I …

Fantastic service and good price .I have been ordering from them for 3 years and never disappointed .

By from Unknown location on 18.09.2017 19:29

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On time and I excellent condition as …

On time and I excellent condition as always. Shame the cost of delivery has gone up from free, but understandable as this is the first time in the last 6+ years i have seen a price change.

By from Unknown location on 18.09.2017 14:02

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Ordered from here for years and never …

Ordered from here for years and never disappointed except for recent orders now £3 pound postage under £30 and before this was free

By from Unknown location on 15.09.2017 20:00

Company replied:

Hello Michelle, Thanks for your feedback. It is understandable that you are disappointed with our recent introduction of a £3 delivery charge for orders under £30 or less. It was a difficult decision for us to make however by still offering free delivery on order £30 and over, we felt this was still fair. I can see that as you ordered more items this time, you benefited from our free delivery which is great. Thanks again, Hayley

, 18.09.2017 14:09

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Efficient Service

Easy to order, fast delivery, no complaints.

By from Unknown location on 13.09.2017 20:52

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Shame p&p has now been added

Shame p&p has now been added. Still an excellent service though

By from Unknown location on 08.09.2017 20:59

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.