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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14158
4 stars:
791
3 stars:
272
2 stars:
170
1 stars:
284
based on 15675 customer reviews
4.8

Customer Reviews

Showing 401-450 of 791 items.
Good service again

Good service again. When I ordered my lenses the delivery was expected within a few days, however, I received an apologetic email stating a slight delay. It is helpful to be kept informed of expected delivery.

By from Unknown location on 30.08.2017 11:43

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Fast and efficient

Fast and efficient delivery with a good quality product. A shame they have started charging for delivery under £30 now.

By from Unknown location on 29.08.2017 10:13

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Very quick

Very quick, good service, it's not free delivery anymore though, which is disappointing.

By from Unknown location on 28.08.2017 20:42

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Fast and efficient service

Fast and efficient service with reasonable prices. I miss the free P&P on all orders though.

By from Unknown location on 28.08.2017 15:38

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Would normally be 5* but Im a bit …

Would normally be 5* but Im a bit disappointed at being charged for delivery now. I have used this site for years and this is the first time I've had to pay for delivery. Will be using a site with free delivery from now on. Apart from that service has always been good.

By from Unknown location on 23.08.2017 16:03

Company replied:

Hello Jennifer, Thank you for your feedback and for your continued custom over the years. We recently had to make the difficult decision to introduce a postage fee for orders under the value of £30. With the continued price rises to us, we were unfortunately unable to continue to absorb these costs and therefore a £3 delivery fee has been introduced. To confirm however, any order value of £30 and over qualifies for our free first class delivery. Apologies again that this introduction has affected you. Kind regards Hayley

, 24.08.2017 12:18

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Excellent service and quality of lenses …

Excellent service and quality of lenses but really disappointed that the free postage has disappeared

By from Unknown location on 21.08.2017 15:35

Company replied:

Hi Beth, Its great to hear you are pleased with our service and lenses you have purchased. We have had to recently introduce a postage fee for orders under the value of £30. With the continued price rises to us, we were unable to continue to absorb these costs. I can see that due to this, you decided to order a few more boxes of lenses and therefore qualified for free first class postage. Thats great! Thanks again and for your continued custom. Kinds regards Hayley

, 24.08.2017 12:20

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Very quick next day delivery

Very quick next day delivery, price has gone up slightly recently though.

By from Unknown location on 17.08.2017 15:24

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Great as always a shame about having to pay postage

Great as always a shame you now need to pay postage, would have preferred to pay a little more a box, acknowledging prices have changed very little over time.

By from Unknown location on 13.08.2017 20:03

Company replied:

Hello David, Its great to hear you are pleased with our service. It is unfortunate that we have had to recently introduce a postage fee for orders under the value of £30. With the continued price rises to us, we were unable to continue to absorb these costs. I can see that due to the postage fee, you decided to order a few more boxes of lenses and therefore qualified for free first class postage. Thats great! Thanks again and for your continued custom. Kinds regards Hayley

, 24.08.2017 12:19

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New P&P Charges

I have Contactlenses.co.uk for a number of years and have always been greatly satisfied with their products and speed of service. However, I was rather surprised to be charged £3 P&P on my recent order. I used the 'rapid pay' format to pay for my purchase, as I often do. Soon after I received my confirmation email showing that the additional charge had been added to my purchase. I had not received any prior emails informing me of any changes to the P&P. And, because I paid using the Rapid Pay option, my payment went through without any indication of the postage increase. My purchase arrived the next day as it usually does and I was very satisfied with the product. I just feel disappointed that there was no prior communication with regards to the new postage charge. Had I known, I would have ordered more lenses to the value equaling the free postage rate. Unfortunately, too late now.

By from Unknown location on 11.08.2017 12:05

Company replied:

Hi Paul, Thanks for being a customer of Contactlenses.co.uk and great to hear that you have been happy with service and products we provide. I am sorry that you were not made aware at time of purchase about the delivery charge or given an option to add more items to your basket to get free delivery. Our customer support team will be emailing you to get this resolved. Thanks for your feedback, it's appreciated as will help improve our service. Kind regards, Sophie

, 11.08.2017 13:16

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Really good lenses and great price

Really good lenses and great price, I just find it a shame I have to collect them from my post office every month as the box is just slightly too bulky to fit through letter box. I've ordered lenses elsewhere before and has no problem with delivery.

By from Unknown location on 07.08.2017 15:52

Company replied:

Hello Jodie, Thank you for your feedback. I apologise that your order was unable to be posted. I can confirm, that we have just recently switched back to our original, slimmer delivery boxes which will fit through all standard letterboxes. Apologies again, Hayley

, 14.08.2017 09:12

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My first order did not arrive so I …

My first order did not arrive so I called up and the service was great. They redespatched my order to arrive the next day and no extra charge. I've been using this website for years to order my lenses and have never had any problems.

By from Unknown location on 07.08.2017 15:52

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Quick delivery and very good price

Quick delivery and very good price. I won't give 5 stars just because I can't see very well at night with the contact lenses but work just fine during the day

By from Unknown location on 05.08.2017 09:31

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Always a great service.

Always a great service.

By from Unknown location on 03.08.2017 15:24

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Normally service is outstanding and …

Normally service is outstanding and amazing. This time, frustratingly- despite having changed my address at all available opportunities, my order got sent to my old house delaying. My receipt of the goods by 2 weeks. Frustrating- probably only a small computer error but meant I didn't get my order in time for my holiday (my fault for leaving it so close but still....annoying)

By from Unknown location on 31.07.2017 18:31

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Great service very efficient delivery

Great service very efficient delivery. Website isn't the best to use when wanting to reorder more than one different type of contacts.

By from Unknown location on 27.07.2017 09:25

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Quick and easy

Great site to purchase contacts from. I received the delivery within a couple of days!

By from Unknown location on 17.07.2017 06:03

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great service will do business again

great service will do business again

By from Unknown location on 10.07.2017 15:34

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Always quick delivery of correct product

Always quick delivery of correct product

By from Unknown location on 07.07.2017 14:47

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Good value product, so so delivery.

Good value product. Always plenty of stock and helpful information. The only issue I have is with the term next day delivery, which unlike Amazon doesn't actually mean next day delivery if you happen to order on a Friday or at a weekend. It's generally dispatched via Royal Mail. I've been caught out on a couple of occasions with this.

By from Unknown location on 04.07.2017 06:28

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Good website

Good website - easy to use fast delivery

By from Unknown location on 03.07.2017 14:36

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Smaller packaging please

Please make packaging letterbox friendly where possible! The trips to the sorting office to collect are a nuisance.

By from Unknown location on 29.06.2017 07:43

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Excellent service but not cheapest

Excellent service, fast and reliable but not the cheapest. Lenses I use are £2 cheaper per box on another site

By from Unknown location on 28.06.2017 15:49

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Would have been 5 stars

Would have been 5 stars, but they didn't have my lenses in stock so I had to wait a few days. Apart from that minor niggle a great service!

By from Unknown location on 21.06.2017 14:57

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Excellent product and services

Excellent product and services. Only thing was a bit confused, the lenses came without stating L or R?

By from Unknown location on 21.06.2017 07:22

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Great product

Great product. Fast delivery

By from Unknown location on 14.06.2017 14:51

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Fast delivery ,package ,d well

Fast delivery ,package ,d well, good presentation the contacts are easy to put in and take out they were OK at far distance for close up I needed 1.25 glasses for reading good price best I have seen priced on line , if you want clearer vision will have to maybe pay more ! Vivienne

By from Unknown location on 13.06.2017 10:21

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Always quick service, good prices

I always order my contact lenses from contactlenses.co.uk because the service is so fast and the prices so good, plus the lenses are comfortable. The only reason I didn't give them 5 stars is because their packaging no longer fits through my letterbox.

By from Unknown location on 11.06.2017 10:24

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Very good service and delivery came on …

Very good service and delivery came on time.

By from Unknown location on 06.06.2017 15:27

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Crystal one day lenses

Easy to select and buy the product and prompt delivery. Optical prescription in steps of 0.25. All same back curvature and lens diameter, so no choice needed there. The product (Crystal one day) is good.

By from Unknown location on 29.05.2017 10:14

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Speedy delivery.

Speedy delivery.. auto ordering made so simple... Excellent service

By from Unknown location on 19.05.2017 10:06

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Always very quick delivery

Always very quick delivery, good prices. Only downside is sometimes they're out of stock of my particular order

By from Unknown location on 11.05.2017 20:35

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Excellent products- just not always through the letter box though...

Excellent products Fair price Easy to order Only tiny issue is that I Jwish they would/could have thinner packages so mine would fit through the letterbox if I'm out

By from Unknown location on 27.04.2017 14:20

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Always prompt delivery but looks like …

Always prompt delivery but looks like the payment section has changed and they want you to pay via PayPal. You can avoid that but not so clear to navigate too. All in all... very good service!

By from Unknown location on 26.04.2017 05:28

Company replied:

Hello Irene, Thanks so much for your positive review. I apologise that the payment side was not as simple as it has been in the past. We have made a temporary change when making payments using AMEX which does take you to a PayPal area. As mentioned this is only a temporary measure and should be back to normal soon! :) Thanks again, Kind regards Hayley

, 26.04.2017 11:25

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Gray contacts are the bomb

I purchased the grey contacts and they compliment my brown eyes really well. First time wearing coloured contacts so I was a bit skeptical of how they would look. However they look amazing and they felt really comfortable. Will deffo be trying the other colours.

By from Unknown location on 25.04.2017 23:26

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Excellent service

Excellent service and range. Only dropped a star as didn't have my prescription in preferred brand at time of order so had to go with alternative.

By from Unknown location on 22.04.2017 22:44

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Very quick turnover time from order to …

Very quick turnover time from order to delivery. Great value lenses, tried the cheaper lenses and they have been great. Great service and choice

By from Unknown location on 18.04.2017 12:05

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Purchase Review

Prompt delivery

By from Unknown location on 17.04.2017 15:01

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All good

All good , product seems decent and value for money

By from Unknown location on 10.04.2017 16:05

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Great service!

Contact Lenses are very prompt with their delivery, and I have used them for around 1 year now :)

By from Unknown location on 09.04.2017 17:08

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Great delivery but the choice of …

Great, easy and fast to use but the choice of contact lenses is poor. Will not be purchasing those specific contact lenses but will most likely use this distributer again.

By from Unknown location on 03.04.2017 15:57

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The service was ultra quick and …

The service was ultra quick and efficient- but the Daillies are not to be repeated. On of them broke as I placed them in- I've worn contacts for years and this has never happened. In the bin they are. Sticking to Accuview now

By from Unknown location on 01.04.2017 16:42

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Ordered the daily lenses and the right …

Ordered the daily lenses and the right eye lenses kill your eyes. They itch so bad.

By from Unknown location on 30.03.2017 14:09

Company replied:

Hi Ayesha, Thanks for your review and I am very sorry to hear that you have had issues with your contact lenses. I can see you have been in contact with the Customer Support team and we will be replacing the box of lenses for you. If you have any further questions the Support Team will be more than happy to help. Kind regards, Sophie

, 30.03.2017 15:06

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Fast delivery and great costumer service

Fast delivery, always happy with costumer service. My only reservation is the price. As a regular costumer for years, there is no loyalty card or discount in place.

By from Unknown location on 24.03.2017 16:06

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Speedy delivery every time

So easy to re-order or start from scratch and the contact lenses always arrive so quickly! The only reason there isn't 5 stars is because of the polystyrene beans in the packaging which I really don't see as necessary as there aren't enough to stop the smaller lens boxes sliding around in the big box if there aren't 6 boxes of lenses to fill it. The lenses are well protected anyway. Ditch the polystyrene please! :)

By from Unknown location on 23.03.2017 16:47

Company replied:

Hi Kate, Thanks for your review and the 4 stars. I completely agree, the filler for your order was not needed so I apologise for this. Must have been an error during despatch. I have passed on your feedback and also asked that our customer support team get in touch just to confirm a few details. Thanks again, Kind regards Hayley

, 27.03.2017 14:08

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Great Service let down by Royal Mail

I've used this company for a long time and the items have always been dispatched on the same day and generally arrive the next day. I would recommend them to anyone. However, Royal Mail are a little inconsistent and on the last deliver (or rather non-delivery) they let the company down. After 4 to 5 days I checked the local delivery office and they found the parcel but would not release it without an undelivered card, which I had not received. On checking, he found that it was not linked to a card and had not even been sent out for delivery.

By from Unknown location on 19.03.2017 11:33

Company replied:

Hello Dyfrig, Thank you for your feedback. I apologise that you were inconvenienced and delayed in receiving your lens order. Royal Mail are usually very efficient and deliver over 90% of our orders next day. This will hopefully have been a one off issue, but should you be affected again, please get in touch with our customer support team. Kind regards Hayley

, 20.03.2017 13:52

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Great service - Royal Mail delivery-terrible

This is a great service Never a problem Just hate Royal Mail delivery The past 4 orders have been problematic

By from Unknown location on 18.03.2017 21:43

Company replied:

Hello Stephanie, Im pleased you are happy with our service and I apologise that the delivery service has let us down on some occasions. I have asked that our customer support team get in touch with you for a little more info. Kind regards Hayley

, 20.03.2017 13:49

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As always reliable .

I have used contact lenses . co for 5 years now . and they have never let me down .

By from Unknown location on 13.03.2017 18:45

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I love the coloured contacts, especially the brown ones

I have been a customer for 7 years now and I always come back! I love the brown contact lenses, although I wish they were made a few quid cheaper or cheaper packages for the complete solution kit

By from Unknown location on 13.03.2017 15:43

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Great but.....

Fast and good value but had trouble logging in on my phone - wouldn't recognize my email address but when I logged in later on my laptop it worked fine....?!

By from Unknown location on 06.03.2017 15:57

Company replied:

Hello Daniel, Thanks for your review, I am sorry that the inability to log-in via our mobile site let us down slightly. I have passed this issue onto our tech team and will be in touch shortly. Thank you for bringing this to our attention, Kind regards Hayley

, 13.03.2017 09:32

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Received order ahead of time...

Happy with long promise and delivering short.

By from Unknown location on 03.03.2017 16:21

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.