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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14189
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15708 customer reviews
4.8

Customer Reviews

Showing 5,501-5,550 of 15,708 items.
Simple to order and delivered quickly

Simple to order and delivered quickly

By from Unknown location on 18.01.2019 19:42

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Great

Consistently great. Simple service done well.

By from Unknown location on 18.01.2019 16:37

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Great service each and every time (10+…

Great service each and every time (10+ years!)

By from Unknown location on 18.01.2019 15:54

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Amazing customer service

Amazing customer service, great prices, fast delivery ...I've been customer with contactlenses.co.uk for a few years now.. Never felt disappointed. Thank you for Great service you providing

By from Unknown location on 17.01.2019 22:42

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Fantastic company

Fantastic company. Used these now for 5 years . Speedy delivery and very reasonable

By from Unknown location on 17.01.2019 17:57

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Excellent seller

Excellent seller, very fast delivery, perfect communication.

By from Unknown location on 17.01.2019 17:44

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Unfortunately DPD made this a bad experience.

Unfortunately DPD made this experience a bad one. However, you chose to change to them from Royal Mail and you even tried to blame me for failing to accept the delivery on two occasions before finally admitting that the driver had twice gone to the incorrect address. The order actually took seven days in total to arrive by Royal Mail and I had paid for next day delivery. I will think twice in future before ordering anymore.

By from Unknown location on 17.01.2019 17:41

Company replied:

Hello Andrew, Thank you for your feedback. I am very sorry that your lens order did not arrive when expected and that you felt we blamed you for not accepting the delivery. As we rely on a delivery company to make the deliveries, we can only go by the information they provide us at the time we make an enquiry. I can see that the first time we made contact with DPD, they informed us that the attempted the delivery. I can see that we have now managed to resend your order and refund the delivery charge. Again I am very sorry for this experience and for the inconvenience this has caused you. Kind regards Hayley

, 18.01.2019 19:09

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Excellent Service

Excellent Service

By from Unknown location on 17.01.2019 15:39

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First time customer

First time customer recommended by my friend. I in turn would recommend for fast service and excellent product

By from Unknown location on 16.01.2019 23:37

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I have used this company for years

I have used this company for years. Good value for money. Always delivered on time. Will continue to order in the future.

By from Unknown location on 16.01.2019 16:46

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Excellent service and so easy to order

Excellent service and so easy to order

By from Unknown location on 16.01.2019 16:42

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Always excellent

Always excellent, always shipped fast. I've used Contactlenses.co.uk for years now, and can't be happier with them.

By from Unknown location on 16.01.2019 00:41

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Poor delivery times

"Waited a week for ""First Class"" delivery, sent an email, no reply. Called Customer Support and was asked to turn up to the local mail depot to see if it was there. Extremely disappointing experience."

By from Unknown location on 15.01.2019 18:26

Company replied:

Hello Michael, Thank you for your review. I am very sorry that your order was not delivered and that your query was not handled in a satisfactory way for you. It was unfortunate that the postal service did not follow our instructions to leave your parcel in a safe place. Via your delivery label is the only way we can instruct them to do so, and unfortunately only the recipient can contact/collect undelivered mail from the postal office. Someone from our customer support team will be in touch to discuss this further for you. Apologies again for the delay and inconvenience caused. Kind regards Hayley

, 16.01.2019 18:46

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Fabulous contact lenses

I have ordered before from this company and i will continue to do so because they are prompt and reliable.

By from Unknown location on 15.01.2019 17:56

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Easy to order

Easy to order from Contactlenses company and quickly and efficiently delivered. Would definitely recommend.

By from Unknown location on 15.01.2019 17:11

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Very good service as always

Very good service as always, so convenient

By from Unknown location on 15.01.2019 16:01

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just excellent

just excellent

By from Unknown location on 15.01.2019 16:01

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A good quality lenses and really…

A good quality lenses and really comfortable to wear but sadly the strength quality lets them down. Sorry not for me.

By from Unknown location on 15.01.2019 15:43

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The contact lenses are great

The contact lenses are great, The only problem is with the packaging, my other orders, the packaging was a small box. This order came in a massive box, it was a complete waste of cardboard, not good for the environment, come on get with the times and save on packaging.

By from Unknown location on 15.01.2019 12:27

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Excellent service!

Excellent service!

By from Unknown location on 15.01.2019 09:27

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Amazing

Time and again... my lenses are apparently “difficult to get quick” and “not stocked” by high street opticians. But good old contactlenses.co.uk has them to me in a matter of days. Good value and no hidden charges, respond well to queries and my insurance pays out a lot quicker with them as well. Stop reading reviews, just use them.

By from Unknown location on 14.01.2019 21:45

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Great service as always but price keeps…

Great service as always but price keeps creeping up- can you believe my optician will no longer give me a contact lense check because I get them from you and not him- have been using him for over 10 years!!

By from Unknown location on 14.01.2019 21:40

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Great

Fast delivery and contact lenses are great.

By from Unknown location on 14.01.2019 21:32

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Excellent service. Very reliable company.

Prompt. Efficient.

By from Unknown location on 14.01.2019 18:24

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Couldn’t be better

So simple to order and reorder. Next day delivery. Couldn’t be better!

By from Unknown location on 14.01.2019 17:35

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Quick and easy

Quick and easy, order was with me the next day (no extra cost) and contacts are fine, no issues :)

By from Unknown location on 14.01.2019 17:13

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Always in stock

Always in stock, always on time

By from Unknown location on 14.01.2019 14:37

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Easy to order and quick delivery.

Easy to order and quick delivery.

By from Unknown location on 13.01.2019 19:22

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the ordering process is quick and easy

the ordering process is quick and easy. dispatch and delivery were excellent. Kept updating on progress of my order. wiil definitely be using them again

By from Unknown location on 12.01.2019 16:44

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Terrific service

Terrific service - Realised run out, ordered Friday lunchtime and received Saturday morning - Wonderful Thanks!

By from Unknown location on 11.01.2019 23:52

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Great value and next day delivery

Great value and next day delivery

By from Unknown location on 11.01.2019 16:25

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Great service

Order was accurate, good price and arrived quickly

By from Unknown location on 11.01.2019 16:22

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Great service

Been buying from you for years. Great service and fast delivery!

By from Unknown location on 11.01.2019 15:47

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Always great

Fast and efficient service

By from Unknown location on 11.01.2019 10:45

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Quick

Quick, reliable and convenient. Thank you

By from Unknown location on 11.01.2019 05:39

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Excellent service

Excellent service, always on time, easy to order.

By from Unknown location on 10.01.2019 23:39

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Excellent service & great contact lens…

Excellent service & great contact lens price. Highly recommended

By from Unknown location on 10.01.2019 22:41

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First class company

First class company. Fast efficient service with a competitively priced enormous range of products. Just reordered and for first time they were out of stock but supplied me with a premium range at no extra cost. First class - wouldn’t even look to go elsewhere.

By from Unknown location on 10.01.2019 18:41

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Great company,great prices

Great company,great prices, easy to use,fast delivery, very happy to have found after years of wasting money at a very expensive high street store . Definitely a return customer here .

By from Unknown location on 10.01.2019 18:22

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The service is always great

The service is always great! Super fast

By from Unknown location on 10.01.2019 18:01

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Great swift delivery.Would recomend

Great swift delivery.Would recomend

By from Unknown location on 10.01.2019 17:27

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I have been purchasing my contact…

I have been purchasing my contact lenses for over 15 years. They have really good pricing and delivery is really quick. Only twice in all those years have I had a problem with a delivery and this was resolved as soon as they could sort it out. If you do have any questions they are helpful over the phone and email and they also have an online chat facility which I used recently as the lenses I usually ordered have changed. The person handling my query was great and was able to answer my questions fully. I wouldn't go anywhere else for my lenses

By from Unknown location on 10.01.2019 16:52

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Great Service

I have been buying my lenses from contactlenses.co.uk for some years. Very fast, efficient service, no problems at all.

By from Unknown location on 10.01.2019 16:40

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Looking good

Arrived next day ...nice and thin compared to old ones , and even with a days use still felt comfortable Did what it said on the tin

By from Unknown location on 10.01.2019 16:23

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Very fast delivery

Very fast delivery

By from Unknown location on 10.01.2019 16:19

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Standard lens and fluids are usually…

Standard lens and fluids are usually dispatched promptly, however other lens types,e.g. Toric, take excessive time.

By from Unknown location on 10.01.2019 16:04

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I GOOD SERVICE

I HAVE HAD GOOD SERVICE SINCE I STARTED USING THE COMPANY, DELIVERY IS ALWAYS PROMPT .

By from Unknown location on 10.01.2019 15:57

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Fast shipment

Fast shipment, everything fine.

By from Unknown location on 10.01.2019 15:46

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I have ordered for the first time from…

I have ordered for the first time from this company although the lens arrived pretty swift they are absolutely rubbish - I have brown eyes and have always had blue lens however these lens do not even change your eye colour. Very disappointed in the product not advertised appropriately to the picture shown online. I ordered colourblends blue don't buy if you want your eye colour to change.

By from Unknown location on 10.01.2019 10:06

Company replied:

Hello Debbie, Thank you for your feedback. I am pleased that our order reached you in good time, however I am sorry the lenses were not suitable. A member of our customer support team will be in touch shortly to discuss this further. Kind regards Hayley

, 10.01.2019 19:31

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Brilliant...quick delivery

Brilliant...quick delivery

By from Unknown location on 10.01.2019 09:53

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.