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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14159
4 stars:
791
3 stars:
272
2 stars:
170
1 stars:
284
based on 15676 customer reviews
4.8

Customer Reviews

Showing 7,701-7,750 of 15,676 items.
Me and my boyfriend always order from …

Me and my boyfriend always order from here. He normally receives his lenses within 2 days,my ones are toric lenses but still normally here in about a week. I can recommend then to anyone

By from Unknown location on 19.09.2017 18:06

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Always deliver next day

Always deliver next day. Great service.

By from Unknown location on 19.09.2017 15:32

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Amazing Value

Great lenses, very comfortable. amazing price. extremely fast delivery.

By from Unknown location on 19.09.2017 15:21

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Satisfied Customer of over 3 years

I have been using Contact Lenses.co.uk for over 3 years and I have had no issues with them and they always deliver. Even though recently they have now started to charge for postage, I must say it has aided the service as I received my last order by the next day. Friendly and professional staff and prompt service. I would highly recommend this online business.

By from Unknown location on 19.09.2017 15:21

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Very helpful staff

Very helpful staff. Speedy dispatch of order.

By from Unknown location on 19.09.2017 15:13

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After ordering delivered next day …

After ordering delivered next day exellent

By from Unknown location on 19.09.2017 15:06

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Super fast service.

Super fast service.

By from Unknown location on 19.09.2017 12:30

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great product quick delivery good price

great product quick delivery good price

By from Unknown location on 19.09.2017 07:07

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Fantastic service and good price .I …

Fantastic service and good price .I have been ordering from them for 3 years and never disappointed .

By from Unknown location on 18.09.2017 19:29

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Easy to order and always super quick …

Easy to order and always super quick delivery

By from Unknown location on 18.09.2017 17:44

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I used to think the service was great

I used to think the service was great, always arrived the next day after ordering however now we have to pay for delivery and seems to take longer than a day! Think I will go back to Specsavers

By from Unknown location on 18.09.2017 16:31

Company replied:

Hello Natalie, Thank you for your feedback. Although over 90% of first class orders are delivered next day, this is not a guaranteed service. I can confirm your order left our distribution centre on the despatch date we advised you at the time of ordering but perhaps due to you ordering over a weekend, this added a small delay to it being delivered to you. A small delivery charge is now required if a customers order is under the value of £30 which you will find is much lower then many of our online competitors, as is our free delivery of orders £30 and over. Thanks again for your order. I hope we can continue to provide you with your lenses. Kind regards Hayley

, 19.09.2017 11:24

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On time and I excellent condition as …

On time and I excellent condition as always. Shame the cost of delivery has gone up from free, but understandable as this is the first time in the last 6+ years i have seen a price change.

By from Unknown location on 18.09.2017 14:02

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Excellent fast service over many years

Excellent fast service over many years. Thank you!

By from Unknown location on 16.09.2017 08:17

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Ordered from here for years and never …

Ordered from here for years and never disappointed except for recent orders now £3 pound postage under £30 and before this was free

By from Unknown location on 15.09.2017 20:00

Company replied:

Hello Michelle, Thanks for your feedback. It is understandable that you are disappointed with our recent introduction of a £3 delivery charge for orders under £30 or less. It was a difficult decision for us to make however by still offering free delivery on order £30 and over, we felt this was still fair. I can see that as you ordered more items this time, you benefited from our free delivery which is great. Thanks again, Hayley

, 18.09.2017 14:09

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Been using this company for years

Been using this company for years. Top Service. Prompt delivery.

By from Unknown location on 15.09.2017 15:38

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Faultless

Ordered lenses late on Friday afternoon and they were in my hands Saturday morning. Faultless performance.

By from Unknown location on 15.09.2017 15:34

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Great items

Great items, fast dispatch and delivery. Cheap and great.

By from Unknown location on 15.09.2017 15:07

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Quick and painless

Quick and painless, even with my strong prescription which limits the range of lenses I can use I was able to find what I wanted and have them delivered within a couple of days. Used a couple of times now and will use again once I run out.

By from Unknown location on 15.09.2017 13:16

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easy to order repeatedly

easy to order repeatedly. Fast and easy service

By from Unknown location on 15.09.2017 11:49

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I was quite late placing an order …

I was quite late placing an order before my holiday and as I have special lenses for astigmatism the lenses usually take a couple of weeks to arrive as they are not kept in stock. After I asked if there was any way of receiving the contact lenses earlier than the expected delivery date, they managed to split my order and send one box in time for my holiday. Great customer service!!

By from Unknown location on 15.09.2017 11:40

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Excellent!

Crystal single vision monthly contact lenses - outstanding value & service from contactlenses.co.uk The fast delivery service never fails to impress. I can recommend buying from this site with confidence!

By from Unknown location on 14.09.2017 21:41

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A first time purchaser, but I'll definitely be back

This was the first time I purchased with Contactlenses.co.uk I was quite wary at trying out a new company. However, the contact lenses arrives very quickly, and were well packaged. I was also kept fully up to date with the dispatch and delivery times. I ordered contact lenses at the lower end price bracket, and wasn't expecting top quality. But, I am absolutely delighted with the quality, customer service, and above all the price. I will definitely be returning to contactlenses.co.uk

By from Unknown location on 14.09.2017 19:41

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Professional and reliable

I have been using Contactlenses.co.uk for many year now and have always found them to be reliable with a good range of different types of lenses. I have always had faultless service from them.

By from Unknown location on 14.09.2017 18:07

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excellent as always

excellent as always - easy to order and quick delivery!!

By from Unknown location on 14.09.2017 18:05

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Brilliant as usual

Brilliant as usual, I always come back! :)

By from Unknown location on 13.09.2017 23:47

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Efficient Service

Easy to order, fast delivery, no complaints.

By from Unknown location on 13.09.2017 20:52

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I'm very happy wth the service I …

I'm very happy wth the service I receive from contact lenses.co.uk They are very reliable.

By from Unknown location on 13.09.2017 16:53

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Always quick and reliable delivery

Always quick and reliable delivery, great products and really great prices. I have used them for years and always will.

By from Unknown location on 13.09.2017 16:05

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Always have been very efficient..

Always have been very efficient... quick delivery etc and easy to use website. Thanks.

By from Unknown location on 13.09.2017 15:35

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Always brilliant

Always brilliant! Extremely quick delivery!

By from Unknown location on 13.09.2017 15:33

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Easy to order and delivered next day

Easy to order and delivered next day

By from Unknown location on 13.09.2017 15:12

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I have used this site since 2009 & have …

I have used this site since 2009 & have always received excellent service!

By from Unknown location on 13.09.2017 12:56

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Product fine

Product fine and dispatch quick, but post expensive and slow. Items ordered on Monday and delivered Friday.

By from Unknown location on 13.09.2017 06:17

Company replied:

Hello John, Thank you for your feedback. We recently took the decision to introduce a delivery fee of £3 for any order under the value of £30. The threshold of £30 and £3 delivery is one of the lowest values amongst our competition and we still offer free delivery to order values of £30 and above. Your order, as always was sent on our first class delivery. I can see your order left us on the Tuesday and if delivered to you on Friday was delivered within our 1-3 working days we quote however more often then not mostly arrives next day. Thanks again for your feedback, we hope to welcome you back soon. Kind regards Hayley

, 13.09.2017 08:37

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Fast and efficient service

Fast and efficient service

By from Unknown location on 12.09.2017 18:20

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great service!always advised delivery …

great service!always advised delivery 1-3 days usually arrive on 2nd day-ordered 2.30pm arrived next day!

By from Unknown location on 12.09.2017 16:15

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Top quality all round service

Very easy to use website, very good communication/updates on your order and the order was delivered in double quick time, 48hrs. Great service all round.

By from Unknown location on 12.09.2017 15:21

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Top supplier

Have used this company for a number of years without problem. Their lenses are always competitively priced and delivered promptly.

By from Unknown location on 12.09.2017 12:29

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Quick and accurate delivery with good price!

I have been using Contactlenses.co.uk for many years. There is no fuss about receiving the products, not like some of other peers. They always quick, and inform me about the delivery. They even delivered to my friend travelling overseas who needed the contact lenses quickly without any fuss (he contacted two other suppliers but could not buy them). I had a failed product once but they dispatch the new one (after sending them back my failed one). I am very happy customer.

By from Unknown location on 12.09.2017 09:30

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Can't believe after 8 years of using …

Can't believe after 8 years of using this site they are now charging for delivery. So disappointed.

By from Unknown location on 12.09.2017 00:25

Company replied:

Hello Sami, Thank you for your feedback and your continued custom. Regretfully we recently have had to introduce a delivery charge if an order is below the value of £30, this is due to continued price rises to us which we are unable to continue to absorb. You will find many of our competitors do the same, however have a higher value threshold then the £30 we do. To confirm, any order £30 or over continues to benefit from free first class delivery which I can see on this occasion you benefited from which is great! I hope to welcome you back again soon and apologies that you were affected by this change. Kind regards Hayley

, 12.09.2017 08:28

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Disappointed

Very disappointed for the first time my regular lenses weren't available( had to order different type) you're charging for delivery and after paying for delivery I received my lenses 2 DAYS after the dispatched date ! I have always received them the next day after dispatched date - I have been your customer for a very long time but these changes that have been made makes me want to change the supplier - will be looking elsewhere

By from Unknown location on 11.09.2017 20:36

Company replied:

Hello Naz, Thank you for taking the time to review our services. I am sorry to hear that you were disappointed on this occasion, and apologies that your regular lenses were not instock. We recently took the difficult situation in charging a delivery charge of £3 for any orders below the value of £30, which you will find many of our competitors have been doing for some time but at a higher charge and threshold. This was introduce due to the continuing price rises to us which we unfortunately had to pass onto our customers. To confirm, we still offer free first class delivery on orders of £30 or over. First class is approximately 90% chance of next day delivery however this is not guaranteed and we quote 1-3 days. I have asked one of our customer support team to get in touch to discuss your lens requirements so we can advise you when they are available to order. Apologies again, Kind regards Hayley

, 18.09.2017 14:04

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I always receive a great customer …

I always receive a great customer service, very happy customer :)

By from Unknown location on 11.09.2017 19:56

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Always reliable and fast

Always reliable and fast . I have used this service for years and never had anything but praise for them .

By from Unknown location on 11.09.2017 18:25

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Customer of over 4 years..

I have been buying contact lenses from here for over 4 years now. Rapid dispatch and high quality lenses and such a reasonable price. No faults.

By from Unknown location on 11.09.2017 17:15

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Always speedy delivery

Always speedy delivery

By from Unknown location on 11.09.2017 16:22

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Great service

Great service

By from Unknown location on 11.09.2017 15:54

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I am using this company for 5 years

I am using this company for 5 years, during this time I moved several times, but somehow, my order always comes next day, wherever I live. And its nice to know and count on, especially when late with your order, running out or going on holidays. I recommend wholeheartedly!

By from Unknown location on 11.09.2017 15:50

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Delivery really good and very …

Delivery really good and very professional.

By from Unknown location on 11.09.2017 15:47

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I have been buying contact lenses from …

I have been buying contact lenses from this company for many years however I noticed that price has been slowly increasing and in my latest order I've noticed there's also a postage fee which means it's no longer the cheapest supplier and far less cost effective so now I've registered with spec savers who offer far competitive prices and it also includes the solution too so won't be buying from contact lenses.co.uk

By from Unknown location on 09.09.2017 17:53

Company replied:

Hello Sheewley, Thank you for your review. Over the last few years, the price of your lens has increased slightly due to increased prices to us which is expected to happen. The decision for us to introduce a postage fee was also due to this reason and that we were unable to continue to absorb the cost ourselves. We have however continued to offer free delivery on any order of £30 or over which is considerably lower then many of our competitors. I am sorry that this introduction has resulted in us losing you as a customer and we hope to have the opportunity in the future to provide you with lenses again. Kind regards Hayley

, 11.09.2017 08:33

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Great price very easy to order and very …

Great price very easy to order and very fast delivery

By from Unknown location on 09.09.2017 15:28

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Start to charge for delivery

Start to charge for delivery

By from Unknown location on 09.09.2017 01:44

Company replied:

Hello Daniela, Thank you for your feedback. Regretfully we recently have had to introduce a delivery charge if an order is below the value of £30, this is due to continued price rises to us which we are unable to absorb. I am sorry that this has affected you directly. To confirm however, any order £30 or over continues to benefit from free first class delivery. Kind regards Hayley

, 11.09.2017 08:37

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.