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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14189
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15708 customer reviews
4.8

Customer Reviews

Showing 9,651-9,700 of 15,708 items.
Contact lens

Excellent service, fast delivery, no complaints

By from Unknown location on 17.10.2016 17:00

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I loved it!

I ordered my contacts the very last minute so I was afraid they wouldn't arrive on time but the delivery was amazingly quick!! The prices are the best I've found online so far and the packaging keeps the products safe until you get it. I got what I ordered without any problems! Would definitely recommend. :)

By from Unknown location on 17.10.2016 16:45

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Highly recommended!

Easy to use website, quick to navigate, simple to just re-order a previous order, very fast delivery. Wouldn't want to buy from anywhere else now. Well done!

By from Unknown location on 17.10.2016 14:59

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Outstanding

No issues at all. Good price. Despatched same day as order. Arrived the day after. Only downside postman left a card so had to collect whereas the box would have easily fit through the letterbox but i guess that is royal mails fault. Great service. Will use again and highly recommended

By from Unknown location on 17.10.2016 14:53

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Order sent to the wrong address

Just moved house so I checked multiple times to make sure the address was correct. Still sent to the wrong address. Emailed to complain - I was asked to confirm the wrong address, I said it was wrong and gave the right one (a week ago) and haven't heard back since. I've chased once and still no reply

By from Unknown location on 15.10.2016 19:09

Company replied:

Hello Larna, Thank you for your feedback. I am sorry that your lens order was sent to the incorrect address, I can confirm this is the address we were provided with, however was asking for you to confirm your address in order for us to update and resolve this for you. It appears we have not heard back from you regarding this. One of our customer support team will get in touch again in order to get this sorted. Apologies again. Kind regards Hayley

, 17.10.2016 08:48

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Always helpful when needed

I have used this company for some time and have always received good service. this time I needed total them and was very happy with the friendly and helpful response.

By from Unknown location on 15.10.2016 01:00

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Value for money

Dispatch and delivery was very quick on these contacts! Ordered them late weds and they were here by Friday! Company emailed me and kept me up to date. I opted for the hydro ones as my eyes get quite dry. They were a little soft and flexible and had to throw 1st one away as it had folded and wouldn't stay in. I think once you have the technique right they should be easy enough. Felt comfortable to wear but felt a little dry towards end of the night but that could just be me as I rarely use them. Overall good experience and would recommend!

By from Unknown location on 14.10.2016 22:17

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Great Service and delivery

Ordering contact lenses could not be simpler. The lenses are of great quality, great value and dispatched quickly!

By from Unknown location on 14.10.2016 14:34

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Really Nice and comfortable Lenses.

Really Nice and comfortable Lenses.

By from Unknown location on 14.10.2016 14:11

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Fraud

Took multiple duplicate payments (unauthorised) and deliberately delayed refund - nothing but lies and poor excuses. Refused to disclose head office contact details. Gave one star as zero stars was unfortunately not an option.

By from Unknown location on 14.10.2016 12:42

Company replied:

I am sorry to hear that you have been charged multiple times, these have been cancelled/refunded for you as soon as we were made aware of this unfortunate situation. Our management team has been in contact with you to discuss this further following your telephone conversations with our customer support team. Apologies again, Hayley

, 14.10.2016 14:40

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Excellent

Brilliant website, good stock of products, great prices and prompt delivery

By from Unknown location on 13.10.2016 21:06

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Superb!

Excellent fast service and I can't tell the difference for half the cost of high street brand/prices! Hate paying double... Thanks to; moneysaving expert.com

By from Unknown location on 13.10.2016 19:35

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Excellent service

Never worn contacts before orders grey took me a while to get used to them, but orders them in blue just nice to have a change 😁

By from Unknown location on 13.10.2016 16:22

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Fully recommended

Quick shipping, fine products!

By from Unknown location on 13.10.2016 14:30

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Never had a problem

I've used contactlenses.co.uk for a few year now and have never had a problem with quality, service or delivery. I can't recall a time when my contact lenses haven't arrived the day after I've placed my order (on first class post only.) In addition, I have recently chnaged my contact lense to a different brand that is half the price of the Acuvue lenses I was ordering, and find that the cheaper ones are even less irritable.

By from Unknown location on 13.10.2016 14:28

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Very fast

Been using it for year, very fast and efficient. Love being able to get them almost the next day. Thank you!

By from Unknown location on 13.10.2016 14:27

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Contact lenses

Brilliant service. Thank you.

By from Unknown location on 12.10.2016 20:25

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Excellent service and good prices, I have been a very satisfied customer for many years.

On every occasion my contact lenses have arrived the next day. I have never received an incorrect order. If you are a return customer and select the re-order option you can place your order in a couple of minutes.

By from Unknown location on 12.10.2016 20:18

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I've ordered from contact lenses.co.uk for some years and have always found them prompt

My order always arrives in a day or two. Once, when I ordered the wrong strength by mistake, they sent replacements immediately, even before I'd returned the wrong ones. Another time, one lens was torn; again, immediate replacement.

By from Unknown location on 12.10.2016 16:15

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Brilliant service

Quick delivery ordered and was here the next day highly recommened

By from Unknown location on 12.10.2016 14:26

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Daily use

Never used daily lenses. Very good . Telephone assistance useful

By from Unknown location on 12.10.2016 08:18

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Great Service

Ordered lenses one day arrived the next, friendly phone staff too.

By from Unknown location on 11.10.2016 20:46

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First class customer service and products.

I've been using the site for over 3 years and can't recommend you highly enough. I've never once had an issue with delivery and all questions asked have been answered clearly and promptly. Miles ahead of anyone else out there. Keep doing what you're doing!

By from Unknown location on 11.10.2016 20:32

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Fantastic service

It was very quick, easy and hassle free to order my contact lenses. They arrived promptly, and I would not hesitate to order from this company again.

By from Unknown location on 11.10.2016 20:02

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very fast delivery

Never fails to arrive when they say it will

By from Unknown location on 11.10.2016 18:01

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Always a speedy delivery

Thanks for being so prompt with delivery!

By from Unknown location on 11.10.2016 16:05

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excellent service -fast delivery

utterly fed up with using local optician for contacts , making appointments , and being charged over the odds for contact lenses, logged onto this site , entered my prescription, got the same lenses cheaper , and they arrived in 48 hours ......will only be using the optician for eye-test now.....

By from Unknown location on 11.10.2016 15:57

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fa tastic service and great product

The contact lenses at fantastic quality and great value. The website is easy to use and my lenses were delivered free, the next day. Will definitely use again.

By from Unknown location on 11.10.2016 14:36

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brilliant hassle free ordering

Will definitely use again, fast dispatch and was online ordering

By from Unknown location on 11.10.2016 14:23

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Brilliant

Always deliver quickly and contact lenses always of a good quality.

By from Unknown location on 11.10.2016 08:23

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Very happy

Prompt, accurate, and when I made a mistake in ordering, excellent help to fix it.

By from Unknown location on 11.10.2016 03:45

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Quality and service

I have been ordering from contactlenses.co.uk for many years now and the quality of the products is excellent. Also, I have never had any issues with delivery. I would absolutely recommend all products whether it is for proscriptive lenses or just for coloured lenses. Excellent!!!!

By from Unknown location on 10.10.2016 19:49

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Good and cheap

Good color fits for Asians quick delivery and soft surface.Besides CHEAP!

By from Unknown location on 10.10.2016 16:35

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One Issue

The contact lenses were same as usual, fine and good value. The box used for packaging however has changed and doesn't fit through the letterbox. I hate going to the post office to collect things also as they are quite miserable. Other than that, fine.

By from Unknown location on 10.10.2016 14:46

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Prompt and reliable.

Prompt and reliable.

By from Unknown location on 09.10.2016 18:40

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Excellent

Just found the site on Google searching for contact lenses online. Website easy to use, found exactly what I was looking for, straightforward ordering and arrived 2 days later. Excellent service will definitely use again

By from Unknown location on 08.10.2016 14:02

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Excellent

Ordered and delivered within two day

By from Unknown location on 08.10.2016 14:01

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excellent company

Easy website, very good customer services, swift delivery and very well packed. Recommended

By from Unknown location on 07.10.2016 14:45

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My first time

This is the first time I have ever used contact lenses as well as the company. Amazing easy quick service. Would definitely recommend.

By from Unknown location on 07.10.2016 14:39

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Fast efficient service

Great lenses at reasonable price they came next day even though it was Saturday very impressed

By from Unknown location on 07.10.2016 14:36

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Excellent

excellent, always get my order the next day, great value and service.

By from Unknown location on 07.10.2016 14:15

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Eight years of flawless service.

Reliable, well-priced, and hassle-free. This solid company have been supplying me with contact lenses for over eight years. The service has been flawless, and I can't recall a single errant delivery. Of all the companies I deal with on the web - goods, services, utility providers etc. - they are among the best. Good range of products; almost always in stock. Would recommend.

By from Unknown location on 06.10.2016 22:19

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Excellent service

I ordered my contact lens on Monday morning and they were delivered on the Tuesday morning. Excellent service.

By from Unknown location on 06.10.2016 19:14

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Brilliant

Brilliant no other words.

By from Unknown location on 06.10.2016 16:59

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Great customer service

This is a great place to buy contact lenses. Delivery is super quick and the contactlenses.co.uk team were quick to respond when I had a problem with my order (which has only happened once after many years of use!).

By from Unknown location on 06.10.2016 14:58

Company replied:

Hello Julie, Thank you for your feedback, its great that you are happy with our service. A warning message is displayed if your powers are different to previous orders, I will check with our tech team that this appears whilst using our mobile site. We would not want you to be out of pocket, so please return the incorrect lenses to us and a refund will be issued. I will ask one of our customer support team to get in touch and provide you with the info to make a return. Kind regards Hayley

, 10.10.2016 08:34

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Great choice and even better service

I am a long term user of contactlenses.co.uk and have always found their service to be second to none. Orders arrive the very next day, which may not sound too fantastical but living on an island in the middle of the Irish Sea where everything seems to take an age to get to you, this is nothing short of miraculous !! Their range of products is vast and there is a contact lens here for everyone depending on budget, wearability and comfort. I would not hesitate to recommend them to anyone who wants contact lenses but doesn't want the faff of having to jump through hoops at the local high street opticians just to get them.

By from Unknown location on 06.10.2016 14:41

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consistntly good

I have not had an issue in 4-5 years buying from this site, keep it up!

By from Unknown location on 06.10.2016 14:23

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Fast and excellent service!

I order my contact lenses for years from this website and never had any problems!

By from Unknown location on 04.10.2016 19:47

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Brilliant and fast delivery.

I always use this company they are fast and efficient I would recommend to anyone. The contacts i use are the best and very comfortable.

By from Unknown location on 04.10.2016 17:50

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Great thanks

Very good service

By from Unknown location on 04.10.2016 17:49

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.