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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14185
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15704 customer reviews
4.8

Customer Reviews

Showing 951-1,000 of 15,704 items.
Usually post is fine but took 5 days to…

Usually post is fine but took 5 days to arrive

By from Unknown location on 22.11.2022 18:52

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One lens is better than none

Always delivered quickly and at a good price. Only need for one eye at the minute as I have just had a corneal graft to my right eye. Glad the company does this otherwise I would be stuck so thanks to Contactlenses I can see better with my one eye.

By from Unknown location on 21.11.2022 23:50

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Great site to buy lenses

Customer service is extremely good and the lenses are really reasonably priced

By from Unknown location on 21.11.2022 19:50

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Been with this company for years and…

Been with this company for years and they never disappoint fast service great prices

By from Unknown location on 21.11.2022 16:56

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I have been using Contactlenses.co.uk…

I have been using Contactlenses.co.uk for several years now and always found the service excellent and would definitely recommend.

By from Unknown location on 20.11.2022 22:57

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Satisfied customer

Very easy to order especially as have ordered many times before so select re order. Delivery was free as ordered over £30 worth and arrived very quickly no waiting for delivery man as will fit through letter box, happy customer 👍

By from Unknown location on 20.11.2022 20:08

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It was superb

It was superb. Quick and easy.

By from Unknown location on 20.11.2022 19:13

Company replied:

Thank you for your review. Its great to hear you are happy with our service.

Hayley Brown, 28.11.2022 12:20

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Swift and accurate order.

Never had a mistake with my order. If product unavailable, company excellent at suggesting substitutes.

By from Unknown location on 20.11.2022 18:41

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Always fast and reliable

Always fast and reliable

By from Unknown location on 20.11.2022 18:19

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Brilliant company

Been using them for years, super fast delivery. Great selection of brands, won't shop anywhere else. Many thanks

By from Unknown location on 20.11.2022 17:10

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Customer of over 16 years!

I have been ordering my contact lenses for around 16+ years. They have always been of great quality with fast delivery that gets posted straight through your letterbox, so no waiting around for deliveries. I highly recommend them and have had nothing but excellent customer service over the years.

By from Unknown location on 20.11.2022 16:55

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Perfect suggestion for a cheaper…

Perfect suggestion for a cheaper alternative and prompt delivery

By from Unknown location on 20.11.2022 16:49

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Fantastic service

Fantastic service, delivered really quickly. Great experience

By from Unknown location on 20.11.2022 11:50

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Usaĺly on time but post strike made them late I been buying with the company for 10 years

Always on time but post strike was on made them late only ever had 1-2 problem s with stuck opening them but been with them 10 years all good

By from Unknown location on 19.11.2022 17:28

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Excellent service and competitive prices

I have used contactlenses.co.uk for a number of years. I have tried other suppliers in between and always return to them. There service cannot be matched and prices are always competitive.

By from Unknown location on 18.11.2022 17:09

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Consistently great delivery and prices

Consistently great delivery and prices, very pleased

By from Unknown location on 17.11.2022 17:27

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2nd order, no issues at all!

I ordered my contact lenses after 6pm on a Friday and they arrived on Monday! The website is easy to use and navigate. I have ordered from them before and have never had any issues with my contact lenses. They’re comfortable to wear and exactly what I was looking for.

By from Unknown location on 16.11.2022 20:00

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Great service

Really easy to order and reorder. Posted very promptly. An efficient service.

By from Unknown location on 16.11.2022 09:59

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Outstanding service and reliability

Outstanding service and reliability

By from Unknown location on 16.11.2022 00:56

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Contacts

Great communication and very fast delivery time, great company!

By from Unknown location on 08.11.2022 00:13

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Brilliant service

My latest order went astray and was immediately replaced with the addition of an extra pack.

By from Unknown location on 02.11.2022 18:43

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As always proffessional and efficient…

As always proffessional and efficient service. Perfect thank you.

By from Unknown location on 02.11.2022 18:15

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Been with Contactlenses since 2009

Been with Contactlenses since 2009, and never had a bad experience. After the contacts I use to wear, were stopped being made by a company that supplied them to Contactlenses. They were great in helping pick new brand, but also Sophie(one of the customer service staff) went out her way to email me to find out how everything was. 12 out of 10

By from Unknown location on 02.11.2022 18:11

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Everything good about the lenses and…

Everything good about the lenses and the delivery. However they processed two payments, the actual one and an erroneous one meaning i had a pending transaction on my bank account for two weeks. during this time this money was unavailable to me even though it was mine. Fortunately i can cover the temporary loss of twenty quid.

By from Unknown location on 01.11.2022 12:51

Company replied:

Hello Nick, Thanks for your review. I am sorry to hear that there was an error with payments. Only 1 order was created / attempted so we cannot see where the pending payment happened. One of our team will be in touch directly to resolve this. Apologies again and thank you for bringing this to our attention. Kind regards Hayley

Hayley Brown, 01.11.2022 19:37

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Once more this company shines.

Once more this company shines.. staff so helpful and friendly. Product hard wearing and comfortable.

By from Unknown location on 31.10.2022 19:29

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Great prices and super swift delivery

Great prices and super swift delivery. I have used them for years and they’ve never let me down.

By from Unknown location on 31.10.2022 17:11

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Easy to order

Easy to order, great price and speedy delivery.

By from Unknown location on 31.10.2022 16:47

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Prompt delivery

Prompt delivery. Stock always available. Good price.

By from Unknown location on 31.10.2022 14:06

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Lens

Delivery super fast !!

By from Unknown location on 30.10.2022 16:58

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Lens arrived in less than 48 hours

Lens arrived in less than 48 hours. Well packaged. Great price. Needed advice, rang. Phone answered quickly and good appropriate answer given. Would definitely recommend this company to family and friends.

By from Unknown location on 29.10.2022 16:34

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Always reliable

Always reliable

By from Unknown location on 29.10.2022 16:31

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box sizes??

Have you change box sizes??? This is the 3rd order that the postman cannot fit through the door. Previous 2 I have had to drive to depot and collect. Luckily I was in this time.

By from Unknown location on 29.10.2022 15:57

Company replied:

Hello Mark, Thank you for your review. I can see from your account that your last 3 orders could not be posted due to them needing a signature. Order of a certain value or when selecting next day delivery will require this. I apologise for the inconvenience caused. Kind regards Hayley

Hayley Brown, 07.11.2022 19:27

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Never fail to deliver

Never fail to deliver

By from Unknown location on 29.10.2022 15:47

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Super quick delivery

Super quick delivery. Cheapest out there

By from Unknown location on 29.10.2022 04:23

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Excellent and prompt service 👍 lenses…

Excellent and prompt service 👍 lenses usually delivered the next day

By from Unknown location on 28.10.2022 18:19

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Amazing company great staff nothing is…

Amazing company great staff nothing is too much trouble best customer service 😍

By from Unknown location on 28.10.2022 17:14

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Excellent

Been using contact lenses.co.uk for many years now and the service has been faultless like always. Couldn’t recommend them highly enough. Order on the Wednesday evening at 9pm and arrived Friday morning by 10am with standard delivery

By from Unknown location on 28.10.2022 17:05

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I selected next day delivery and I had…

I selected next day delivery and I had it before lunch time.

By from Unknown location on 28.10.2022 16:12

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Updated review

I’m updating my review, after speaking to a member of staff I was reminded why I’ve been using this company for so many years. Great customer service and really helpful Thanks x

By from Unknown location on 28.10.2022 15:49

Company replied:

Hello Joanna, Thanks for your review. I am sorry to hear that you have received the incorrect power. It does appear the order was made as +5.25 which is what was shipped. We do not flag up changes in power orders as customers order different products regularly. I understand this is frustrating and would not want you feeling sad about this genuine mistake. Our support team will be in touch shortly to resolve this. Kind regards Hayley :)

Hayley Brown, 01.11.2022 19:45

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First class as always

First class as always

By from Unknown location on 27.10.2022 16:17

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Excellent service

Very fast delivery and always excellent service.

By from Unknown location on 27.10.2022 13:17

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Easy to order

Easy to order, next day delivery. Good contact lenses at a affordable price

By from Unknown location on 27.10.2022 10:21

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Paid £6 more through Specs avers and…

Paid £6 more through Specs avers and can see clearer in the Crystal's ones... Happy days 👍

By from Unknown location on 26.10.2022 16:36

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I have ordered from this company for coloured lenses and daily

I have ordered from this company for years, cheaper than my opticians and next day delivery

By from Unknown location on 26.10.2022 12:01

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Quick and reasonable!

Quick easy and very reasonable prices

By from Unknown location on 25.10.2022 16:46

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Easy to use website

Easy to use website Fast delivery Value for money

By from Unknown location on 25.10.2022 15:55

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Brilliant low cost lenses

Brilliant low cost lenses

By from Unknown location on 25.10.2022 10:38

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Excellent pricing, fast delivery.

We have used contactlenses.co.uk for a long time now. They are reluabwith great communication and I love theirbre-order function in My Account. Fab pricing and great products.

By from Unknown location on 24.10.2022 15:28

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If you want quality, and reliability, you got it.

Always first class service,10/10

By from Unknown location on 23.10.2022 11:35

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As always excellent

As always, an excellent service. Easy ordering, lenses in stock and great prices. Delivery time is amazing. Wouldn't go anywhere else for my lenses

By from Unknown location on 23.10.2022 00:35

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.