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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14185
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15704 customer reviews
4.8

Customer Reviews

Showing 1,001-1,050 of 15,704 items.
Service used to be great

Service used to be great. Order and delivery fantastic. Now there always seem to be delivery delays. My latest order placed on 15/10 now scheduled for 14/11 delivery. I can’t trust reliability anymore and don’t want to have to order months in advance. I think I’ll be looking for a new supplier which is a shame as I’ve been a customer for over 10 years. What’s gone wrong??

By from Unknown location on 22.10.2022 19:09

Company replied:

Hello William, Thank you for your review and your continued custom. I am very sorry that your lenses are delayed. Due to the toric lenses not being a stock lens of ours, global delays with the manufacturers mean we cannot source them as quickly as usual. Therefore had to advise you of this once we were made aware. One of our team will be in touch to discuss this directly. Kind regards Hayley

Hayley Brown, 24.10.2022 19:16

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Quality lenses with a fast and efficient service

I have used contactlenses.co.uk for over 14 years and can't think of a more professional and efficient brand. Even when I was living abroad all orders were delivered within a reasonable timeframe and they always stock plenty of brands.

By from Unknown location on 22.10.2022 16:13

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Great quality contact lenses and always…

Great quality contact lenses and always fast delivery and at a great price!

By from Unknown location on 22.10.2022 12:12

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Have used Contactlenses.co.uk for…

Have used Contactlenses.co.uk for several years now, always reliable & speedy service. Highly recommended 👍

By from Unknown location on 21.10.2022 16:11

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Quick and efficient as always.

Quick and efficient as always.

By from Unknown location on 20.10.2022 23:31

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Affortable and lots of choices to fit…

Affortable and lots of choices to fit budget. The team are very quick to sort out any issues.

By from Unknown location on 20.10.2022 17:05

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Delivers so quickly!!

Delivers so quickly!!

By from Unknown location on 20.10.2022 16:45

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Perfect as always

Perfect as always. Been ordering from here for the past 4 or 5 years - deliveries are always fast and never had any issues.

By from Unknown location on 20.10.2022 15:51

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Top notch service 5 star!

Top notch service 5 star! One of the most efficent and professional companies I have ever dealt with - keep up the good work. Ordered yesterday afternoon & the lenses are in my hand ready for me to go to work the next morning.

By from Unknown location on 20.10.2022 11:48

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5 Star Service

Super easy to order and were delivered the next day

By from Unknown location on 19.10.2022 09:35

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Not exactly the same prescription as my…

Not exactly the same prescription as my high street (multifunction)lenses but for what I needed them for which is just now and again.I can read and drive the same as with the others. I was not sure what to order and a bit nervous for my first time and approached customer service via email with my prescription and was replied to immediately with the information I required,the delivery was also efficient. I would definitely use this company again and they were a third of the cost of my high st lenses. At first it is a leap of faith as it is your eyes you are messing with.

By from Unknown location on 19.10.2022 04:54

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Good prices & very quick delivery

Good prices & very quick delivery

By from Unknown location on 18.10.2022 22:19

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I've been using them for years

I've been using them for years. Always a super fast service and quality product.

By from Unknown location on 17.10.2022 15:09

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Always reliable

Always reliable, and good range of lenses and related things. Fast delivery, great customer service

By from Unknown location on 16.10.2022 23:05

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So easy

So easy, simple, quick and delivered on time…. My go to place for contact lenses

By from Unknown location on 16.10.2022 18:30

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Very easy to order

Very easy to order, helpful customer service and next day delivery. Saving £25 pound a month ordering here

By from Unknown location on 16.10.2022 18:05

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Super easy reordering

Super easy reordering of my contact lenses, fast delivery

By from Unknown location on 16.10.2022 17:39

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Always very quick delivery

Always very quick delivery, good quality and when I once ordered the wrong lenses, they replaced them immediately and I was able to send the unwanted ones back free of charge. Really good customer service.

By from Unknown location on 16.10.2022 16:29

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I allways find using contactless uk…

I allways find using contactless uk very reliable and efficient in there postage

By from Unknown location on 16.10.2022 15:49

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Quick easy ordering and delivery!

Quick easy ordering and delivery!

By from Unknown location on 15.10.2022 16:12

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Excellent value for money

Excellent value for money , fast and reliable service! I’ll

By from Unknown location on 15.10.2022 16:02

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These are premium lenses at a very…

These are premium lenses at a very reasonable price. Contactlenses are a very efficient and reliable retailer a pleasure to deal with.😊

By from Unknown location on 14.10.2022 19:24

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Delivered promptly

Delivered promptly, thank you.

By from Unknown location on 14.10.2022 16:10

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Excellent as before.

Excellent as before.

By from Unknown location on 14.10.2022 15:51

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Delivery took too long.

I have been a customer for many years but this particular order didn’t go well. I waited a very long time for my lenses to arrive, I accept there was a postal strike but they took a long time to be dispatched too. Next time I won’t leave it so late to order as I actually ran out ahead of my delivery arriving, I became too complacent of previous deliveries being so quick. A little disappointed this time.

By from Unknown location on 13.10.2022 18:24

Company replied:

Hello Sarah, Thank you for your review. I am sorry that on this occasion your order took longer than expected to arrive. Due to the order being placed late on a Friday, your order would not have left us until the weekend. The postal strikes will have then added to the delay, apologies for this. Kind regards Hayley

Hayley Brown, 18.10.2022 18:14

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Would recommend

No issues with order, delivery and they are the cheapest around.

By from Unknown location on 13.10.2022 15:49

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Always excellent

Always excellent, prompt service

By from Unknown location on 11.10.2022 16:44

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I will always use contact lenses uk because in my experience they are the best🙂

I have been with contactlenses.co.uk For a number of years and as always the lenses were delivered within the scheduled delivery dates . A first class service as always . Thank you

By from Unknown location on 11.10.2022 15:52

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Supplied contact lenses

Supplied contact lenses I am in a contact lens scheme, but unfortunately my 3 month supply was delayed over two weeks. So I ordered 2 boxes of lenses from contact lenses.co.uk. They arrived very quickly next day delivery. The lenses are the exact same prescription I use. Excellent service.

By from Unknown location on 10.10.2022 20:53

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Always good service and at a good price.

Always good service and at a good price.

By from Unknown location on 10.10.2022 18:44

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Efficient as usual

Very happy with the service I received - my query re the order was answered really quickly!! And explained - as there are some supply problems that concerned me. Got what I ordered with no problem.

By from Unknown location on 10.10.2022 17:37

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Still not received order on 29th…

Still not received order on 29th September

By from Unknown location on 10.10.2022 16:38

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A perfect service

A perfect service. Easy to view the products on the website and the prices are very competitive. Lightning fast delivery, perfectly packaged in a sturdy box. Would recommend this company 100%

By from Unknown location on 10.10.2022 16:11

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Very good and neat service in the…

Very good and neat service in the delivery I hope that the quality will be good when I try it.

By from Unknown location on 09.10.2022 21:02

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A faultless service from ordering my…

A faultless service from ordering my lenses and receiving them within a few days, excellent service.

By from Unknown location on 09.10.2022 18:03

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I have used you for nearly 20 years and…

I have used you for nearly 20 years and had no issues. I would be great to see a loyalty discount option for loyal customers : )

By from Unknown location on 09.10.2022 17:15

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Great service as usual ⭐️⭐️⭐️⭐️⭐️

Great service as usual ⭐️⭐️⭐️⭐️⭐️

By from Unknown location on 09.10.2022 17:10

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Very impressed with how quickly my…

Very impressed with how quickly my lenses arrived, only ordered on Friday & they arrived on Saturday, usually it’s 3 days

By from Unknown location on 08.10.2022 19:29

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Great service

Got some duff lenses through for first time in 5 years. No fuss, no problem, sent the new ones out free of charge.

By from Unknown location on 08.10.2022 17:08

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Long-term customer

I’ve been using contact lenses.co.uk for about 20 years. They’ve never let me down.

By from Unknown location on 08.10.2022 16:41

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Quick and easy

Website easy to use. Very fast delivery!

By from Unknown location on 07.10.2022 22:51

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Always order my lenses through here but…

Always order my lenses through here but one of my lenses was torn. Not a problem as there was three in my order just a bit annoying.

By from Unknown location on 07.10.2022 15:54

Company replied:

Hello Lesley, Thank you for your review. I am sorry to hear that 1 lens was unsuitable to use. One of our support team will be in touch to help resolve this. Kind regards Hayley

Hayley Brown, 10.10.2022 18:53

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Perfect.

Ordered, speedy delivery, great communication, products in stock, what more can you ask for.

By from Unknown location on 06.10.2022 17:40

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Lenses arrived safely.

Lenses arrived safely. Packaging sturdy and intact. Still to use lenses as I don't wear them every day.

By from Unknown location on 06.10.2022 17:29

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Great service

Great service

By from Unknown location on 06.10.2022 16:09

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Excellent

Excellent, prompt service with good customer service

By from Unknown location on 06.10.2022 15:59

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Truly excellent Customer Service from…

Truly excellent Customer Service from this company. Will use no other contact lens supplier

By from Unknown location on 06.10.2022 12:15

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Good range of lenses to choose from

Good range of lenses to choose from. Website easy to use. Customer services pleasant & helpful. Delivery prompt & well-packed.

By from Unknown location on 05.10.2022 22:14

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Honest review

The actual process of ordering and delivery was excellent. The contact lens themselves are thinner than the ones I normally have. This has made them difficult to use and I have had to discard some whilst trying to get them out of their containers

By from Unknown location on 05.10.2022 22:14

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Reliable and efficient service as…

Reliable and efficient service as always. Don't always have my prescription lenses in stock, but usually arrive earlier than the expected delivery. Thumbs up

By from Unknown location on 05.10.2022 19:23

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.