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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14160
4 stars:
791
3 stars:
272
2 stars:
170
1 stars:
284
based on 15677 customer reviews
4.8

Customer Reviews

Showing 11,801-11,850 of 15,677 items.
Always excellent service

I've been using this company for my contact lenses for a few years now. Always experience excellent service with contact lenses usually arriving the very next day if order made in the morning. Good selection of lenses available and prices are fantastic. Wouldn't use anybody else!

By from Unknown location on 14.08.2015 10:07

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Excellent

"This was the third time I've used contactlenses.co.uk so all I had to do was log in and click ""reorder my last order"". It took barely a few minutes and best of all, my lenses were dispatched that day and arrived the following day! Will definitely use the site again, cannot fault the service."

By from Unknown location on 14.08.2015 03:02

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couldnt fault a single thing

I have been ordering from you for years now and have never once had the need to complain about a single thing, from the day of the order to the arrival of perfectly packed and correct ordered lens, well done

By from Unknown location on 13.08.2015 21:29

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Fast delivery

Always efficiently delivered. When I messed up on an order and clicked the wrong tab. They instantly sent the new contact lenses even though I made the mistake. I even robotically opened the wrong lense and they didn't charge me. I have been a customer for a very long time due to their quick responses via email and super fast delivery. 5 star for sure.

By from Unknown location on 13.08.2015 14:44

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Excellent service and speedy delivery!!

Excellent service and speedy delivery too. Can always rely on my lenses being forwarded and received within a short period of time.

By from Unknown location on 13.08.2015 14:37

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Delivery Problems

The box doesn't fit through my door and everytime I miss my delivery because I am at work, I have a 6 mile round trip to collect my lenses from the Royal Mail holding centre. This is the only reason I am considering changing my supplier

By from Unknown location on 13.08.2015 14:21

Company replied:

Hello Samantha, Thank you for being a customer of Contactlenses.co.uk and for taking the time to leave a review. I am sorry that our box does not fit through your letter box and for the inconvenience this has caused. Our packaging has been designed to be letter box friendly so can only apologise that for you this isn't the case. We are able to send orders to an alternative address or put items in a jiffy bag. Our Customer Support team will be in contact to discuss this further with you. Thank you for your valued feedback and custom. Kind regards, Sophie Contactlenses.co.uk

, 17.08.2015 11:40

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Great Customer Service, fast delivery, never had any issues

I have been using Contactlenses.co.uk for many years with no issues, they have all the products I need, with fast and free delivery. Once I ordered the wrong prescription by accident and didn't realise until I put my lenses in, they replaced my lenses the very next day and didn't charge me for the ones I had opened, Fantastic Customer Service!!!!!

By from Unknown location on 13.08.2015 13:19

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Excellent service

Always receive an excellent service prompt delivery and full communication

By from Unknown location on 13.08.2015 06:00

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Excellent service, competetive price

Easy to use website, competitive prices, excellent service (delivery was next day) the site remembers my details so i can simply re-order the previous order.

By from Unknown location on 12.08.2015 22:51

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Excellent

Excellent. So pleased with my purchase. Super fast delivery, great price and very comfortable lenses, despite my sensitive eyes. I will be recommending to others and re-ordering soon :-) :-) :-)

By from Unknown location on 12.08.2015 21:29

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great service

Always very quick delivery. Never made a mistake with order. Prompt in answering customer enquires. Highly recommended.

By from Unknown location on 12.08.2015 20:16

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EXCELLENT Company! Always happy

Ive been ordering from your site for nearly 5 years now, and you have never let me know. the fast postage, the fast communication and even one time when my contacts got lost in the mail you were happy to send it out to me all the way to canada for free! love this company and would want them around for a very long time as this is the only site i order my contacts from! thanks!!

By from Unknown location on 12.08.2015 20:00

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Good service bad product

I use this website all the time and have always had great things to say but my last contact lenses the packs had a fault to them every time you peel the foil back there was a plastic film left over them which I had to then pierce and cut open.

By from Unknown location on 12.08.2015 19:26

Company replied:

Hello Lorraine, Thank you for your order and for taking the time to leave a review. It is great to hear that you are happy with the service we offer however please accept our sincere apologies that the quality of your product was not up to our usual high standards. It seems that on this occasion you have received a faulty batch. As with any manufactured product this can occasionally happen. I am sorry for the inconvenience caused and our Customer Support team will be in contact with you soon to get this resolved and a replacement box sent out. Thanks again for your feedback and for your valued custom. Kind regards, Sophie Contactlenses.co.uk

, 13.08.2015 09:16

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Excellent service - polite, prompt, reliable, efficient

Been using Contact Lenses Uk for years and they've aways been excellent. They post my order to my home or work address, and it always arrives when they say it will, and on the phone are always polite and helpful. Highly recommend.

By from Unknown location on 12.08.2015 18:36

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excellent service

have always used this company. I trust my sight with them

By from Unknown location on 12.08.2015 17:07

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Consistently excellent service

Been using this company for a number of years, always prompt & accurate delivery. Can't think of a bad thing to say.

By from Unknown location on 12.08.2015 16:41

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great service

Couldn t ask for better service. very reliable and fast delivery

By from Unknown location on 12.08.2015 16:05

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Package problem

Tried this company for a change as the company I use take too long for delivery. Delivery & price excellent, sadly parcel too big for letter box. Only order 1 month supply. Had to travel to my local PO to collect which was pain. Won't re-order and will need to put up with the long wait from the other company.

By from Unknown location on 12.08.2015 14:20

Company replied:

Hello Tina, Thank for your order and for taking the time to leave a review. It is great to hear that you were happy with the price and speed of delivery. Our packaging has been designed to fit through the majority of post boxes. I am sorry that our box did not fit through yours and apologise for the inconvenience caused by having to go to the Post Office. We are also able to put orders in a jiffy bag if a customer requests so this could be an option for you next time if you wanted to order again. Our Customer Support team will also be in contact soon to discuss this further. Kind regards, Sophie Contactlenses.co.uk

, 12.08.2015 17:23

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Fast fulfilment

As a regular user of the site is very easy to repeat orders and/or to amend items on a one off basis. If the order is in stock, delivery is within a couple of days, so all in all most efficient.

By from Unknown location on 12.08.2015 14:11

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All good

Good price is nothing without good reliable service. Which is what I always have from these guys.

By from Unknown location on 12.08.2015 14:04

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you guys rock

Prompter than prompt. As usual. Love you guys.

By from Unknown location on 12.08.2015 13:59

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Fabulous!

Amazing service and arrived even earlier than their estimate. Will be returning!!!!!!

By from Unknown location on 12.08.2015 13:26

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daily contact lenses

The order came with 24hrs. It was what I ordered and the product has been good. Thinner than other brands but durable and they last 24hrs easily. I'd recommend them to experienced users wanting cheaper lenses.

By from Unknown location on 12.08.2015 07:18

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Excellent service

My daughter is very happy with the contact lenses. Very reliable service.

By from Unknown location on 11.08.2015 21:03

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Quick efficient service

Very pleased with my order. Easy to order and very quick delivery, will definitely use again

By from Unknown location on 11.08.2015 20:50

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New contact wearer

I have just started wearing contact lenses. It appear to me that £30 a month is the standard on the high street. I was recommended contact lenses.co.uk by a friend who has been wearing contact lenses for years, and has been using the Crystal brand @ £15 per month ( £7.50 per eye). So I ordered a set for each eye, and they are great. I wouldn't know I've got them in. No different to the more expensive ones I have been using. The service was great. Ordered them in the morning and they arrived the following day. They are not silicone hydrogel contact lenses ( most of the expensive one are) but I do not suffer from dry eyes, or infections so I don't know how others might get on with them, but if that is not an issue then try them out. I will be ordering them again.

By from Unknown location on 11.08.2015 20:22

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Excellence at its best

The service from Contactlenses.co.uk is second to none. not only is it good value ; the contact lens are so comfortable I often forget to take them out ! The service I have always received also is second to none. I cannot believe how effecient the company are. If on occasion if I have to phone, I get friendly , polite and efficient people on the other end of the phone. I have recommended them to my friends. they are excellent.

By from Unknown location on 11.08.2015 19:42

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GREAT SERVICE AND PRODUCT

AS ALWAYS THE SERVICE AND PRODUCT IS GREAT. I BEEN USING THE LENSES FOR LAST FEW MONTHS AND HAD NO PROBLEMS. DELIVER IS VERY VERY QUICK.

By from Unknown location on 11.08.2015 15:13

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Always brilliant service!

I have been using comtactlenses.co.uk for ovee 7 years now with no problems. If I have experienced problems with the contact lenses themselves, I have been in touch with customer services immediately and had my problems solved immediately. Delivery is very prompt and I always refer my family and friends to their website. Fab range of products also. All in all, I am extremely impressed with them and hope to continue with them in future.

By from Unknown location on 11.08.2015 14:44

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Pretty damn good!

Good price, easy to use website & first class delivery - Excellent

By from Unknown location on 11.08.2015 14:23

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5* excellent

I've used this site now for a few years and have had no problems at all. Fantastic value and excellent service. Never disappointed. I've recommended contactlenses. co.uk to a few people and there now regular orderers and feel the same way as me. 5*

By from Unknown location on 11.08.2015 14:08

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Amazing and fast delivery

Ordered on a Tuesday, came on a Wednesday. there is no box with it so it reduces packaging and it means the parcel can fit into the letter box. Defo order again.

By from Unknown location on 11.08.2015 14:03

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Fast delivery

Great range of contact lenses next day delivery never had an issue

By from Unknown location on 11.08.2015 13:57

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Contact lenses

Excellent experience. Stupidly fast delivery. The best company of this type that I have used. Recommended.

By from Unknown location on 11.08.2015 12:32

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Fast delivery!

Great service, incredibly fast delivery!

By from Unknown location on 11.08.2015 11:12

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Emergency supply of contact lenses needed.

Good value, fast delivery and happy with the prescription I chose. Discussed this order with my optician who was concerned that I was able to buy lenses on-line without having had an eye check-up. Will use this service again.

By from Unknown location on 11.08.2015 08:05

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Excellent service

Have no complaints whatsoever. Easy to order, order arrived very promptly.

By from Unknown location on 11.08.2015 06:57

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Excellent service

No complaints Ordered over the phone, helpful staff

By from Unknown location on 10.08.2015 22:01

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Consistently great service

Easy and quick reordering, next day delivery - without fail (I've been a regular for a few years now). Couldn't ask for more. My thanks to all company staff.

By from Unknown location on 10.08.2015 15:48

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Fast delivery

I ordered lenses (coloured and dailies) and they arrived the next day. Postage was free. Brilliant company, I have never had any problems and have been using them for years now.

By from Unknown location on 10.08.2015 15:39

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Fast and great price

I am new to wearing contacts and I was recommended the Accuve but I didn't want to spend that much so I brought the 3 month supply Crystal brand. They are comfortable and I can't even notice the difference! The delivery was very fast (next day delivery) and free which is exactly what I like. As cheesy as it sounds my wallet sure notices the difference!

By from Unknown location on 10.08.2015 15:09

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Excellent all round

Fast, prompt and reliable - very happy with service and lenses. Great prices too!

By from Unknown location on 10.08.2015 14:58

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Extreemly fast delivery

Delivery seems to take longer to Northern Ireland for everyone but not for Contact Lenses. Thanks, arrived the following day.

By from Unknown location on 10.08.2015 14:28

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Fast delivery

Good products and fast delivery! Thank you!

By from Unknown location on 10.08.2015 14:21

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Excellent Product and Service

Products are as described. Good quality for the prices and the FREE 1st class delievery as always been on time. Definitely recommend

By from Unknown location on 10.08.2015 14:21

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Fantastic

First class customer service. Very speedy delivery

By from Unknown location on 10.08.2015 14:12

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Order not received yet

I haven't received the lenses yet

By from Unknown location on 10.08.2015 14:01

Company replied:

Hello Carole, Thank you for your order and please accept our sincere apologies that you have not yet received your order. Your order was despatched to you on the same day you placed it. Our free First Class delivery service usually takes 1-3 working days and we would have certainly expected it to have been delivered by now. We pride ourselves on our speedy delivery and it is very regrettable that on this occasion your expectations have not been met. Our Customer Support team will be in touch with you shortly and will look to get this resolved for you as soon as possible. Kind regards, Sophie Contactlenses.co.uk

, 10.08.2015 15:06

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1st Experience Ordering Lenses online.

110% Happy with the service and the Lenses. So simple,an amazing price and delivered to my door so fast too. Will use again and again.

By from Unknown location on 09.08.2015 23:04

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Why buy from anywhere else?

Fantastic value, great quality, perfect prescription, fast delivery, good packaging. No complaints at all! Why would anyone want to buy from anywhere else?

By from Unknown location on 09.08.2015 07:51

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Service

Excellent service.....as usual. Very prompt and so easy to re-order.

By from Unknown location on 08.08.2015 21:37

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.