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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14158
4 stars:
791
3 stars:
272
2 stars:
170
1 stars:
284
based on 15675 customer reviews
4.8

Customer Reviews

Showing 1,301-1,350 of 15,675 items.
Flawless buying experience

Flawless buying experience

By from Unknown location on 14.07.2022 11:14

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My go-to

Always provide no-fuss ordering experience, send reminders of you choose to set them, and have lots of variety available at affordable prices.

By from Unknown location on 13.07.2022 03:02

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Bit disappointing

Delivery great as usual, however quality not what I usually get. Two lenses within 1 week tore in my eye. I know these are value lenses but disappointed, my expectations were not met. Best wishes Jayne

By from Unknown location on 12.07.2022 21:38

Company replied:

Hi Jayne, Thank you for your review. I am sorry that you have experienced some issues with your lenses. One of our support team will be in touch to discuss this directly with you. Apologies again for the inconvenience caused. Kind regards Hayley

Hayley Brown, 20.07.2022 19:00

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Excellent service in and products

Excellent service in and products

By from Unknown location on 12.07.2022 18:25

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Always efficient & quick deliveries :-)

Always efficient & quick deliveries :-)

By from Unknown location on 12.07.2022 17:03

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Use every month

Use every month, good quick delivery and prices

By from Unknown location on 12.07.2022 16:16

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Very reliable

Have been using them for years. Always very quick delivery. Easy to reorder same items. Good prices. Would definitely recommend. Would love if they expanded the offer of affordable lenses (some disconnected and different ones I tried didn’t work that well for my eyes).

By from Unknown location on 12.07.2022 09:08

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So quick and great value thanks

So quick and great value thanks

By from Unknown location on 11.07.2022 17:20

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Really helpful.

Really helpful. Ordered the incorrect prescription and they fixed it immediately.

By from Unknown location on 11.07.2022 15:52

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Very good on time and very good prices

Very good on time and very good prices

By from Unknown location on 11.07.2022 07:30

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I've used this website for years and…

I've used this website for years and always used to have the crystal monthly and had no issues with either making or receiving my order nor with my eyes from the contacts. Since they have been discontinued I have had numerous issues with my orders and the recommended alternatives do not agree with my eyes and have also split down the middle while wearing them. I'm extremely reluctant to order again

By from Unknown location on 10.07.2022 22:13

Company replied:

Hello Natasha, Thank you for your review and your custom over the years. I am really sorry to hear that the alternative lenses you have received have not been suitable for you. One of our team will be in touch shortly to discuss this directly. Apologies for the inconvenience and discomfort caused. Kind regards Hayley

Hayley Brown, 11.07.2022 12:38

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Great service.

Great service.

By from Unknown location on 10.07.2022 19:18

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Fantastic service and product.

I have ordered several time from this site and the lenses are with in 2 days. Fantastic service.

By from Unknown location on 10.07.2022 16:15

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Items as ordered and delivered on time.

Items as ordered and delivered on time.

By from Unknown location on 09.07.2022 21:52

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Great efficient fast service

Great efficient fast service Had a top class customer service experience too when some contact lenses I was sent as a replacement didn’t suit me they sent a replacement straight away no charge!

By from Unknown location on 09.07.2022 20:09

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Brilliant value for money and good…

Brilliant value for money and good quality lenses 5 ⭐️

By from Unknown location on 09.07.2022 17:43

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Excellent customer service and fast…

Excellent customer service and fast delivery. Ordered the incorrect prescription (my error) and they sent another box of lenses out to me straight away.

By from Unknown location on 09.07.2022 15:50

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Unbeatable value and sevice

I would love to say how you could improve your service but I can't. It was so easy to order also offering a more expensive lens as the the ones I ordered were out of stock at the same price. The item arrived in a secure box designed to fit through your letter box within days of my order being placed and also being the cheapest on the internet.

By from Unknown location on 08.07.2022 22:44

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Great service as usual

Great service as usual. Quick delivery and great prices. Thank you. Can definitely recommend. Geoff

By from Unknown location on 07.07.2022 20:19

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Excellent transaction.

My recent transaction was as smooth as I have come to expect from this highly professional company. Excellent communication, very prompt delivery of an excellent product and very competitively priced.

By from Unknown location on 07.07.2022 20:02

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I have bought my lenses from…contactlenses.co.uk

I have bought my lenses from contactlenses.co.uk for many years . I have found them very reliable with top quality lenses and quick delivery. I can recommend them and I'm delighted with their service.

By from Unknown location on 06.07.2022 20:12

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Thank you.

Always fast delivery and perfect . Thank you

By from Unknown location on 05.07.2022 21:02

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Excellent price and quick delivery

Excellent price and quick delivery Have just started wearing contact lenses again and found these more comfortable than the trial pairs I got from the optician.

By from Unknown location on 05.07.2022 18:26

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Easy process

Easy process, good pricing, quickly delivered, couldn't be easier

By from Unknown location on 05.07.2022 17:27

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Initial order is as a day late so I was…

Initial order is as a day late so I was sent another order…no questions asked. Then they both arrived at same time. Excellent service. Easy to deal with.

By from Unknown location on 05.07.2022 17:04

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Fantastic choice and service

Wide choice of lenses, great prices and fast delivery

By from Unknown location on 05.07.2022 16:24

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Excellent as always!

Excellent as always! Great product range, the website is easy to use and the speed of delivery is great :-)

By from Unknown location on 05.07.2022 15:59

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Great service

I made contact with Live Chat as the previous lenses that I wanted to reorder were out of stock online. The person on Live Chat was so helpful, provided a suitable alternative, set up the order and all I had to do was click the link and pay. They arrived a few days later through the post. Great service!

By from Unknown location on 05.07.2022 15:51

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Service would be better if the lenses…

Service would be better if the lenses were ready available Peter Willis

By from Unknown location on 05.07.2022 11:07

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Everything was very easy

Everything was very easy. Delivery was pretty quick

By from Unknown location on 04.07.2022 23:21

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Great service, genuine products and brilliant prices…

Have been ordering from Contactlenses.co.uk for 2-3 years now and find their service beyond excellence. The only downside to worry about is being let down by Royal Mail who cannot deliver on time.

By from Unknown location on 04.07.2022 19:40

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Don't know why I am asked to review…

Don't know why I am asked to review after each order.... Because the customer service is impeccable. Have there been issues along the way sure... BUT resolved absolutely painlessly. Quick delivery, excellent pricing, full email trail. Wish all online transactions were like this.

By from Unknown location on 04.07.2022 18:55

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Perfect service.

Fast delivery. Perfect service.

By from Unknown location on 04.07.2022 16:36

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Good service

Good service

By from Unknown location on 04.07.2022 16:03

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Good and fast service 🙂

Good and fast service 🙂

By from Unknown location on 04.07.2022 10:43

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Service is excellent

They solves any issues I have. With a good intention to help.

By from Unknown location on 04.07.2022 10:36

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Very prompt service

Very prompt service. Value for money.

By from Unknown location on 04.07.2022 09:52

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Good website

Good website, efficient service and lense delivery... Thanks

By from Unknown location on 03.07.2022 18:08

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Absolute disaster and poor quality…

Absolute disaster and poor quality lenses. I have been your customer for years and years now and but this times the lenses I received were very very poor quality - doesn’t even feel like soft lenses, led to red eyes, eye infection and I had to leave work mid day and I couldn’t keep my eyes open. I thought it might be just one off but All 6 lenses I received are the same and I had to throw all of them away.. I need a response from you and either a full refund or send me the good quality lenses please.

By from Unknown location on 03.07.2022 13:06

Company replied:

Hello Ravi, Thank you for your feedback and making us aware of your issue. I am very sorry to hear that on this occasion the lenses were not suitable. It does appear you have been wearing these lenses for a while now without complaint but perhaps these were for someone else as they are a different power to previous orders. One of our team will be in touch to discuss this directly with you and resolve this. Apologies again for the discomfort caused. Kind regards Hayley

Hayley Brown, 04.07.2022 13:09

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Excellent

Excellent! Highly recommend

By from Unknown location on 03.07.2022 10:23

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Absolutely brilliant service

Absolutely brilliant service, thanks to Andrew for sorting out my problem

By from Unknown location on 02.07.2022 16:25

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Excellent,reliable and efficient seller…

Excellent,reliable and efficient seller also good value for money.A pleasure to deal with.

By from Unknown location on 02.07.2022 16:20

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Fast and efficient order and delivery

Fast and efficient order and delivery . Good prices.

By from Unknown location on 02.07.2022 15:55

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Nice and easy

Always very easy to order. Quick delivery. My go to site for contact lenses.

By from Unknown location on 02.07.2022 15:47

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Excellent customer service and quality…

Excellent customer service and quality at a reasonable price

By from Unknown location on 01.07.2022 22:54

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Dispatching takes several days

It doesn’t make clear that it takes several days from order to actual dispatch. Time taken for delivery may be outside the companies control but to take several days to dispatch for delivery isn’t. This makes the company less competitive when you factor in the delay

By from Unknown location on 01.07.2022 22:25

Company replied:

Reviewer failed to provide order details in order for contactlenses.co.uk to verifiey the review and look into the issue. Our website advises before payment is made, the date in which the order is due to be sent.

Hayley Brown, 11.07.2022 12:43

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Excellent

Excellent. Easy to use, efficient, reliable. Recommended.

By from Unknown location on 01.07.2022 17:14

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Nothing to complain about

Lenses (Crystal Aqua Daily) arrived quickly, and are as comfortable as my normal lenses. Price was fine. What else can you say?

By from Unknown location on 01.07.2022 16:22

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They shipping is really fast ,always on…

They shipping is really fast ,always on time and best prices.

By from Unknown location on 01.07.2022 16:06

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Contacts are always good

Contacts are always good - and arrive in good time - not always next day as requested but always good quality.

By from Unknown location on 01.07.2022 15:49

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.