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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14158
4 stars:
791
3 stars:
272
2 stars:
170
1 stars:
284
based on 15675 customer reviews
4.8

Customer Reviews

Showing 1,801-1,850 of 15,675 items.
Don't buy outside the UK!

The customer service is good until purchase, but if you're buying from outside the UK (e.g. Spain) you'll get walloped with duties and huge waiting times to get your lenses. When you complain about the situation of course it's on their fine print; too bad so sad. They should NOT have a .es or .de website to catch these buyers unless they're shipping from within the country. Fraud!

By from Unknown location on 15.02.2022 17:58

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Excellent service as always

Excellent service as always! Will not go any where else!

By from Unknown location on 15.02.2022 14:48

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Excellent

Excellent, as always

By from Unknown location on 15.02.2022 13:55

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Great service

Great service. Used contactlenses.co.uk for many years. Great service and always consistent. Prices are great too!

By from Unknown location on 15.02.2022 09:57

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Fast delivery

Fast delivery, easy to use and great value for money

By from Unknown location on 15.02.2022 08:38

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Excellent Sevice

Excellent Sevice

By from Unknown location on 14.02.2022 21:45

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everything went smoothly

everything went smoothly. great quality of contact lenses

By from Unknown location on 14.02.2022 20:25

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Excellent company I Have used for about…

Excellent company I Have used for about 15 years. Have never let me down

By from Unknown location on 14.02.2022 17:16

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V quick

V quick, efficient service. If I ring with a query its always excellent customer service. Have recommended to friends and work colleagues.

By from Unknown location on 14.02.2022 15:42

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Very speedy service

Very speedy service

By from Unknown location on 13.02.2022 17:43

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Always reliable

Always reliable

By from Unknown location on 13.02.2022 15:36

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Fast delivery

Fast delivery, good value and a great product. Wish I'd found you years ago.

By from Unknown location on 13.02.2022 15:16

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Took nearly two weekels to dispatch

Took nearly two weekels to dispatch, but of course they took my money at the start! It used to be next or second day delivery. Wont be buying from here again.

By from Unknown location on 13.02.2022 10:42

Company replied:

Hello Jenna, I am so sorry to hear of the long delay you experienced with this delivery. This is very unusual and at this particular time, we had a number of stocking and despatching issues which unfortunately resulted in a number of delays. We really appreciate your continued custom. I have emailed you directly to discuss this further. Apologies again, Hayley

Hayley Brown, 22.02.2022 17:39

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Great company to deal with.

Very competitively priced contact lenses. Easy to order and a reminder to purchase more when needed. Very prompt delivery.

By from Unknown location on 12.02.2022 20:41

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Next day delivery

Next day delivery. Good price for first class products.

By from Unknown location on 12.02.2022 18:40

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The delivery was slow

The delivery was slow

By from Unknown location on 12.02.2022 16:55

Company replied:

Hello Radi, Thank you for reviewing our services. I apologise that your order took longer than anticipated. I can confirm your order left our centre the following day after order with Royal Mail. Unfortunately on-going delays within the postal services have had an affect on our deliveries. Apologies again for the inconvenience the delay may have caused. Kind regards Hayley

Hayley Brown, 22.02.2022 19:58

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Always super prompt efficient delivery…

Always super prompt efficient delivery and good products. My go-to for contact lenses. Great prices!

By from Unknown location on 12.02.2022 15:45

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Address changed - thank you

I ordered contact lenses, but after ordering I realised that the address was not the address where I was going to be. I changed the address and assumed it was done. When I received the email confirming that my order was about to be dispatched I checked the address again, noting that the address had not been changed for the order. I called the number and spoke to a very helpful lady who changed the delivery address for me. She was extremely helpful and very friendly.

By from Unknown location on 12.02.2022 15:38

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Consistently great service

Consistently great service. I've been using this company for years.

By from Unknown location on 12.02.2022 15:37

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Great efficient service

Great efficient service, great price products. I have been using these contact lens for a while now and they are perfect for me, comfortable and good price. Quick delivery too.

By from Unknown location on 12.02.2022 08:30

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Great customer service

Great customer service. Good product very happy

By from Unknown location on 11.02.2022 15:54

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Very good service

Very good service

By from Unknown location on 11.02.2022 15:07

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Excellent value for money

Excellent value for money. Super quick turnaround. Top quality lenses.

By from Unknown location on 11.02.2022 15:06

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Highly recommended

Highly recommended I always purchase from here , good quality , competitive pricing and always can be relied upon for a speedy delivery

By from Unknown location on 11.02.2022 15:03

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Brilliant service

I have been ordering my contact lenses from contactlenses.co.uk for years and I have always been very impressed with their prices and speed of delivery. Customer services is excellent, and replies are very prompt to any inquiries. My son also buys his lenses from here, and is equally impressed

By from Unknown location on 10.02.2022 16:34

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Great service

Great service On time with order

By from Unknown location on 10.02.2022 16:30

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Very good value for money and prompt…

Very good value for money and prompt delivery.

By from Unknown location on 10.02.2022 14:58

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Very reliable and good prices.

Very reliable and good prices. Always attentive and will contact you if there is an issue or delay etc. Have used them for several years and am very happy with their services.

By from Unknown location on 09.02.2022 10:35

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Really great service

Really great service. Been using them for years and only had 1 issue which the lovely Andrew resolved for me extremely quickly. Highly recommend.

By from Unknown location on 08.02.2022 22:05

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As always a reliable

As always a reliable, excellent service. Right product, delivered swiftly, good price.

By from Unknown location on 08.02.2022 15:00

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a wonderful very prompt service

a wonderful very prompt service

By from Unknown location on 08.02.2022 14:59

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perfect as always

perfect as always, never had a problem

By from Unknown location on 08.02.2022 14:58

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Fantastic service as always!!!!

Fantastic service as always!!!!

By from Unknown location on 08.02.2022 14:58

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Fantastic service as always.

Fantastic service as always. Roy, Nottingham

By from Unknown location on 08.02.2022 14:48

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Fast delivery 10/10

Fast delivery 10/10

By from Unknown location on 07.02.2022 21:10

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Have been ordering for years from here

Have been ordering for years from here. Staff are always helpful and quick at responding to queries. Wouldn't go anywhere else

By from Unknown location on 07.02.2022 14:56

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excellent efficient service

excellent efficient service, speedy delivery

By from Unknown location on 07.02.2022 14:30

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Never an issue

Have relied on them to deliver contact lenses or varying strengths and makes for about 8 years now. Never an issue

By from Unknown location on 07.02.2022 08:02

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I have used this company for many years…

I have used this company for many years now. Very reliable and reasonably priced. I wouldn't buy my contact lenses anywhere else. Always quick delivery to x

By from Unknown location on 07.02.2022 07:39

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Great value and quick delivery.

Great value and quick delivery.

By from Unknown location on 06.02.2022 16:14

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Brilliant value for money and…

Brilliant value for money and comfortable to wear. Thanks

By from Unknown location on 06.02.2022 15:30

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Excellent service

I’ve been ordering from this company for quite a few years and I can’t fault the service. Lenses are always good quality and they are a really good price. In all the years I’ve used them I’ve only once encountered a problem and when I phoned and spoke to them they were fantastic and my issue was resolved in 48 hours. Highly recommend and I wouldn’t go anywhere else.

By from Unknown location on 05.02.2022 15:43

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Very slow receiving my order

Very slow receiving my order. Over 3 weeks

By from Unknown location on 04.02.2022 18:17

Company replied:

Hello Ahmet, Thank you for taking the time to review our services. I am very sorry to hear that your order took longer than usual to reach you. I can see from your account that we had some issues receiving your lenses from the manufacturers as these are ordered in specific to your requirements. As soon as the lenses became available, we sent your order as quickly as possible. Apologies again for the delay and inconvenience caused. Kind regards Hayley

Hayley Brown, 22.02.2022 17:55

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Really can’t fault this company totally…

Really can’t fault this company totally kept in the loop from purchase to packing to shipping to delivery if I could give 10 stars I would.

By from Unknown location on 04.02.2022 16:07

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Excellent Service - easy to use site and good value

Excellent Service - as usual. I once even order the wrong lenses (minus rather than plus) my fault - but they readily changed them. The service is fast and professional. I would only use them

By from Unknown location on 04.02.2022 15:05

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great product

great product, fast delivery and easy purchasing

By from Unknown location on 04.02.2022 15:01

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Have used these guys for years but bad…

Have used these guys for years but bad batch of lenses, few pairs torn or dried out leaky

By from Unknown location on 03.02.2022 23:22

Company replied:

Hello Craig, Thanks for your feedback and sorry we missed this review of yours! I am sorry you have been experiencing issues with your lenses. One of our team will be in touch to sort this for you. Apologies again and thank you for bringing this to our attention. Kind regards Hayley

Hayley Brown, 22.02.2022 20:01

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Well i have found these Lenses to be…

Well i have found these Lenses to be very good ,comfortable,the Vision is spot on!

By from Unknown location on 03.02.2022 15:17

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I've used yourselves for a good few…

I've used yourselves for a good few years now and I've always been delighted with the service. The lenses I order are always delivered quickly and there's never any issues with the contents. Unfortunately as the price of the lenses I order have now crept over the price of my opticians. It's likely that I'll be going back to them. It's a huge shame as I've not got anything negative to say about your company, other than your prices are now slightly more expensive than other options. Many thanks.

By from Unknown location on 03.02.2022 15:10

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Best place to buy contact lenses

I have been using contactlenses.co.uk for years. Occasionally tried other sites for a comparison and always return. Great levels of stock and on rare occasions they are out of stock always offer a suitable alternative.

By from Unknown location on 03.02.2022 14:58

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.