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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14170
4 stars:
792
3 stars:
272
2 stars:
170
1 stars:
284
based on 15688 customer reviews
4.8

Customer Reviews

Showing 2,801-2,850 of 15,688 items.
Great product and service.

Great product and service,can't believe how quick the delivery was using royal mail.Would totally recommend product and service and value for money

By from Unknown location on 26.03.2021 15:21

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Excellent service

Excellent service, always.

By from Unknown location on 25.03.2021 20:12

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Arrived quickly and happy with lenses…

Arrived quickly and happy with lenses and price

By from Unknown location on 25.03.2021 18:36

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Excellent service!

Have ordered my lenses through contactlenses.co.uk for about ten years. Never had any issues, fast delivery and cheap prices. Perfect!

By from Unknown location on 23.03.2021 20:28

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I’ve been a customer for a few years…

I’ve been a customer for a few years now. Delivery is always prompt and my lenses are always in stock. I’d happily recommend these guys to anyone looking to buy contact lenses online.

By from Unknown location on 23.03.2021 15:48

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Fantastic

I have only ever had positive experiences dealing with contactlenses.co.uk. I find it very convenient that they have a record of my prescription and previous order so I can just re order with one click. Dispatch and delivery was also very quick, so all in all I am very happy with them.

By from Unknown location on 23.03.2021 14:52

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Why bother to review

Why bother to review - fabulous speedy service at a wonderful price as always

By from Unknown location on 22.03.2021 19:37

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Use of 3rd Party Market Researchers

Any company using parasitic organisations such as Trust Pilot should be avoided. If you want a true review use your own (cheaper) personnel, who understand the subject. Also I was ALMOST tricked into joining another 3rd Party, i.e. PayPal, yet another proven risk. I had to make several attempts to proceed with my order when I refused to sign up for PayPal. I have since found another contact lens supplier and will not be using contactlenses.co.uk again.

By from Unknown location on 22.03.2021 06:55

Company replied:

Hello, Thank you for your feedback. I am sorry you encountered issues when paying. PayPal is a payment processor we use to process payments, however there is the option to enter just your card details and not sign up to a secure PayPal account. I am sorry this did not run smoothly for you when checking out. Our Trustpilot reviews are genuine and linked to our customer orders so you can be reassured that any feedback we provide via this platform is genuine. Thank you. Hayley

, 23.03.2021 10:34

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Thanks so much they arrived very…

Thanks so much they arrived very quickly!

By from Unknown location on 21.03.2021 20:40

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Easy to use website clear and good…

Easy to use website clear and good pricing . Place order and I received my items in 24 hours. Used for many years and will continue to do so.

By from Unknown location on 21.03.2021 15:44

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Always excellent

Always excellent

By from Unknown location on 21.03.2021 14:48

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excellent

I have been using this company for years and they have been consistent throughout. orders are always correct, questions and advise are always answered promptly with online live chat and the delivery is always super quick. Can not recommend them enough!

By from Unknown location on 21.03.2021 11:32

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The sight was good however I often…

The sight was good however I often found that a lens was inside out . Maybe the case they are in is too big

By from Unknown location on 21.03.2021 07:49

Company replied:

Hello. Thank you for your feedback. I am pleased the vision you found with our lenses was good and apologies if you found the handling of them a little tricky at times, this can happen with lenses and they simply need readjusting in the right way. Thanks again, Hayley

, 22.03.2021 16:01

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I've been using you for 14 years

I've been using you for 14 years, never had a problem with the product or company. Great prices, very fast delivery. Always recommend you to my friends and family. Keep up with brilliant job you do.

By from Unknown location on 20.03.2021 23:59

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Very disappointed with the new…

Very disappointed with the new packaging. Used to fit through the letterbox but now doesnt. Have to now start arranging re-deliveries with the Post Office. Very inconvenient

By from Unknown location on 20.03.2021 16:24

Company replied:

Hi John, Thanks for your feedback. I am sorry you have been inconvenienced by having to collect your lens order on this occasion. The packaging we used is our letterbox friendly box and was the same used on previous order. I can only assume that perhaps on this occasion your post person did not attempt the delivery. Apologies again and please let us know if this happens again. Kind regards Hayley

, 22.03.2021 15:56

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Always excellent and fast service

Always excellent and fast service. Been using this company for years and would recommend them to anyone.

By from Unknown location on 20.03.2021 15:55

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Brilliant service

Brilliant service , great lenses, great price , fast delivery . I can’t fault the company . Thanks

By from Unknown location on 20.03.2021 15:21

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Excellent service

Excellent service, despite a problem with delivery which was immediately sorted by them and I update regularly. Would definitely recommend.

By from Unknown location on 20.03.2021 15:06

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Great service provided

Great service, arrived a day early. Will definitely be ordering again

By from Unknown location on 19.03.2021 19:01

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I have used these lenses for quite…

I have used these lenses for quite sometime now and they are so comfortable. The service is brilliant and you are kept updated about your order at every step.

By from Unknown location on 19.03.2021 16:58

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Arrived quickly

Arrived quickly Nice size package Great service Would order again

By from Unknown location on 19.03.2021 16:43

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I have used this company for a while…

I have used this company for a while and there delivery is superb. The lenses I chose have been great. Good company to deal with

By from Unknown location on 19.03.2021 16:34

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Great service

Great service, easy to use, fast delivery

By from Unknown location on 19.03.2021 15:30

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Will always use this company

Will always use this company. Shipping is always convenient, fast and reliable.

By from Unknown location on 19.03.2021 15:10

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Great service

Been using contactlenses.co.uk for my lenses for nearly 10yrs now. The products have always been great and the delivery very reliable. The one instance my order went missing in the post they replaced them immediately no quibble. Great service.

By from Unknown location on 19.03.2021 14:53

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Always Exceptional Quality and Excellent Customer Service

Have bought lenses from here for about 4yrs or so now. And I'm still as pleased now as I was in the beginning with exceptional quality and customer service. They are one of the few companies that I can find who cater for my high prescription of -12.50. Quick delivery and very competitive pricing means I can afford to buy a few months worth at a time. Overall excellent!

By from Unknown location on 16.03.2021 19:29

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Excellent!

Nice and easy on ordering and my lenses were delivered the next day, top service! :)

By from Unknown location on 16.03.2021 17:26

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Fast delivery and lenses are as good as…

Fast delivery and lenses are as good as any other I've tried

By from Unknown location on 16.03.2021 16:08

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Great Online Optician

Excellent service and Next day delivery.

By from Unknown location on 16.03.2021 15:15

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Excellent service

Excellent service Prompt delivery

By from Unknown location on 16.03.2021 14:47

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Great service evey time

Great service evey time. Easy to reorder and posted through the letter box. I once ordered wrong strength and was swapped no problem.

By from Unknown location on 15.03.2021 15:12

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Always excellent

Always excellent and so much cheaper than the high street.

By from Unknown location on 15.03.2021 14:58

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They have ZERO benefits for loyal…

"They have ZERO benefits for loyal customers. The prices have more than doubled from what they used to be when I started buying lenses from them and over so many years I have never been offered any loyalty discounts or anything. Really disappointing. Will be taking my business to more affordable places. In response to their response: ""Refer a friend"" isn't a loyalty scheme,since that would rely on my friends having to have bad eyesight,which they do not. Also in 2018 I paid £20 for the same amount of lenses, and now it has increased to £35, which is definitely more than the suggested £1 increase, so please do not try with the false information. I am not ""confused"" as you'd like to claim, since I know what I buy and what I pay."

By from Unknown location on 15.03.2021 14:54

Company replied:

Hello Leia, Thank you for your feedback and I am sorry you feel we offer no benefits to our customers. Over the years we have sent many discount offers and we also offer a 'refer a friend' commission based scheme. In regards to our prices, it is inevitable that over time our prices will changes and sometimes this will mean a price increase. However looking at the particular lens you order from us, the price has remained the same for almost the last 3 years and are approximately £1.00 more then 8 yeas ago when you last ordered. We now sell them in sealed boxes of 2 which may be why you feel they are more expensive then before. I hope this has cleared up our pricing and please look out for our fab discount offers. Kind regards Hayley

, 15.03.2021 15:39

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Great service & fast delivery

Great service with very fast turnaround. Have used them for a few years now and never any problems!

By from Unknown location on 15.03.2021 11:46

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I've been using this company once a…

I've been using this company once a month for about 16 years, not once has there ever been an issue. The prices are not as competitive as they once were but you can't fault the service.

By from Unknown location on 15.03.2021 06:49

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Never had poor service in the 7 years…

Never had poor service in the 7 years I've used this company

By from Unknown location on 14.03.2021 18:40

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Recommend

Excellent and speedy service as usual!

By from Unknown location on 14.03.2021 15:44

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Excellent service!

Excellent service!

By from Unknown location on 14.03.2021 15:30

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Always a quick turn around

Always a quick turn around And always address my issues when there is one Happy customer

By from Unknown location on 14.03.2021 15:11

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Superb swift delivery

Superb swift delivery

By from Unknown location on 14.03.2021 15:01

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Delivered on time as said

Delivered on time as said. Love the products too. 👍🏾👍🏾👍🏾

By from Unknown location on 13.03.2021 17:42

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Great service

Such a great service! I have now been using them for about 4 years and I’ve never had any issues. More so, when I have made a mistake in ordering it has been quickly rectified by their brilliant customer service team!

By from Unknown location on 13.03.2021 17:13

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Happy Bunny

Perfect service with a fantastic delivery record, I have been a very happy customer for years, now and will continue as such.

By from Unknown location on 13.03.2021 17:03

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Always been very reliable and helpful…

Always been very reliable and helpful having used for years. This time still not received delivery nearly three weeks on. I suspect this is a Royal Mail issue rather than the company but seriously irritating and inconvenient. Maybe consider alternative carriers?

By from Unknown location on 13.03.2021 14:51

Company replied:

Hello JA, Thank you for your feedback. I am sorry your order did not arrive as quickly as usual. I can confirm your order left us on the day you ordered (2nd March) on first class delivery. During these times on occasions the postal services can take longer than usual. Apologies again. Kind regards Hayley

, 15.03.2021 15:31

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Easy and quick to order with 48 hours…

Easy and quick to order with 48 hours off ordering I had them

By from Unknown location on 13.03.2021 14:48

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Good choice of lenses

Good choice of lenses available. I am a repeat customer, my order experience with this supplier has always been an efficient, reliable service.

By from Unknown location on 13.03.2021 10:02

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Have a great selection of lens

Have a great selection of lens. Always have mine in stock and delivery is fast. Will h continue to use this company as very happy with them.

By from Unknown location on 13.03.2021 09:52

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Quick delivery and hassle free…

Quick delivery and hassle free ordering. Clear and easy website.

By from Unknown location on 12.03.2021 21:41

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contact lenses.co.uk and my preferred…

contact lenses.co.uk and my preferred choice for contact lenses super easy to use whether using the website or ringing up and dispatched really quickly, usually getting them the next day. Absolute lifesaver.

By from Unknown location on 12.03.2021 16:13

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Really fast delivery

Really fast delivery. Lenses are same quality as my expensive disposable lenses from my optician. Just wish I'd ordered these years ago. I could have saved a fortune.

By from Unknown location on 12.03.2021 15:58

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.