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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14159
4 stars:
791
3 stars:
272
2 stars:
170
1 stars:
284
based on 15676 customer reviews
4.8

Customer Reviews

Showing 4,701-4,750 of 15,676 items.
Outstanding customer service...

Have used this company for a number of years to purchase contact lenses for all my family without problems. they have a always been very helpful shipping around the world as well as the UK. They have been quick to rectify my errors when I have ordered the wrong prescription without additional charge even when my fault. I would highly recommend this company.

By from Unknown location on 30.06.2019 16:17

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Excellent Service

Excellent Service

By from Unknown location on 30.06.2019 12:38

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Easy to order

Easy to order, super fast delivery and the contact lenses were much cheaper than my usual brand. Excellent service

By from Unknown location on 28.06.2019 20:24

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Love this site

Love this site, i have been ordering from them for a couple of years now. Cheap prices, great contact lenses and very quick delivery. Would definately recommend

By from Unknown location on 28.06.2019 17:02

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Paid extra for next day delivery

Paid extra for next day delivery, turned up several days later. Stick to royal mail and do not pay the extra for dpd to deliver!! Contacts are great though!

By from Unknown location on 28.06.2019 14:40

Company replied:

Hi Ducan, Thanks for being a customer of Contactlenses.co.uk and for taking the time to leave a review. I am so sorry to hear about the delay with your order being delivered. I have refunded your delivery charge and will also raise the issue with DPD. Great to hear though that you are happy with the contact lenses and we hope to welcome you back soon. Kind regards, Sophie Contactlenses.co.uk

, 29.06.2019 09:00

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Ordering was simple and quick

Ordering was simple and quick. There are so many different brands to choose from. My only complaint would be there isn’t an option for express delivery. Other than that 7 business days is not bad if they are not needed immediately. Would def recommend this site!

By from Unknown location on 28.06.2019 04:28

Company replied:

Hi Michelle, Thank you for your recent order and for taking the time to leave a review. It's great to hear that you are happy with the service and would recommend us! Thank you also for your feedback and suggestion about offering an express delivery service. This is something I will discuss with the management team and hopefully, we will be able to offer this service in the future. Kind regards, Sophie Contactlenses.co.uk

, 28.06.2019 09:44

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Delivery as speedy as ever

Delivery as speedy as ever, so well done! Also, a good example that couriers are rarely better than Royal Mail!!

By from Unknown location on 27.06.2019 19:45

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Very impressed with the service and…

Very impressed with the service and quality of the contacts, price does not compromise quality. Very happy overall

By from Unknown location on 27.06.2019 18:12

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Excellent

Didn’t have the diameter in lenses I needed but spoke to customer advisor who said if I didn’t get on with the crystal aqua lenses that I ordered I could get a refund! Easy to order, quick delivery, so far no problems with lenses and saved £20.00 a month ordered from the high st. I’m impressed, will be ordering again. Thank you

By from Unknown location on 27.06.2019 15:18

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Fantastic service great lenses

Fantastic service great lenses

By from Unknown location on 27.06.2019 15:05

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Great service

Great service

By from Unknown location on 27.06.2019 14:35

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ery good service

ery good service

By from Unknown location on 26.06.2019 17:49

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I ordered contact lenses for next day…

I ordered contact lenses for next day delivery as was going on holiday 3 days later these we not delivered next day nor were they attempted to be delivered the day after I am not impressed with this at all and had no lenses for holiday

By from Unknown location on 26.06.2019 16:43

Company replied:

Hello Rachel, Thank you for your order and for taking the time to leave a review. I am very sorry to hear that you did not receive your order in time for your holiday. DPD attempted the delivery twice however there was no one in to receive the order. I apologise that no card was left and that you did not see the tracking information in the despatch email. We were not aware of the situation until you were already on holiday and it is regrettable that we were not able to resolve the issue for you. We have now refunded the order in full. Kind regards, Sophie Contactlenses.co.uk

, 27.06.2019 09:42

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I changed my delivery address in my…

I changed my delivery address in my account, placed an order and they were dispatched to my old address. The companies answer was for me to go and get them myself. My old property is empty and the owners live abroad. I was left with having to pay for some lenses that I have not received. Contactlenses.co.uk advised they will only refund when the lenses are returned. This may not happen for months. I have since ordered from another company and will not use this firm again. - Thank you for your reply Sophie, I have an email from yourselves confirming that the address was changed before the order was replaced so your comments are untrue,

By from Unknown location on 26.06.2019 14:53

Company replied:

Hi Joanna, Thank you for your order and I am sorry that you are unhappy with the service provided. The order was made using your old address. The new address was added to your account after placing the order and so this change would not be reflected on any orders already placed. We will refund you for your order once the order has been returned to us. Kind regards, Sophie Customer Support

, 27.06.2019 09:31

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Speedy and reliable delivery

Speedy and reliable delivery. Good price. Quality products. Have been ordering from this company for years.

By from Unknown location on 26.06.2019 14:40

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Excellent service

Excellent service, very helpful staff and lenses always arrive next day. Fantastic price too!

By from Unknown location on 26.06.2019 05:05

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Not good

Not good. When I wanted to return my lens, because they were not good. I was told that i would have a full refund, but only was refunded half. I would have returned all but one of the lens.

By from Unknown location on 25.06.2019 18:58

Company replied:

Hello David, Thank you for the order you made with us. Looking at your account we are unaware that you were unhappy with this order and we have not processed any refunds for it. Perhaps this was for a different company? Our customer support team will be in contact to discuss this further. Kind regards, Sophie Contactlenses.co.uk

, 27.06.2019 09:08

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I already left my review

I already left my review, but have to do it again tell you guys how good they are! Everything is always without any issues! Very very fast delivery! Don’t think, just order if you need! You won’t regret!:) Thank you contactlenses.co.uk!

By from Unknown location on 25.06.2019 17:57

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Perfect lenses

Perfect lenses, great services. The new style of packaging also means that they'll fit through my letterbox which is a massive bonus!

By from Unknown location on 25.06.2019 14:46

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Happy customer 😍

Happy customer 😍

By from Unknown location on 25.06.2019 14:01

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Hi I have been purchasing these…

Hi I have been purchasing these contacts for past 5 yrs and I absolutely love them and so comfortable in the eyes

By from Unknown location on 24.06.2019 16:31

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Excellent product

Excellent product

By from Unknown location on 24.06.2019 15:30

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Best shop ever!

Best shop ever!

By from Unknown location on 24.06.2019 15:10

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Excellent shopping experience

Excellent shopping experience! Customer service second to none...

By from Unknown location on 24.06.2019 14:50

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Very smooth

Very smooth, good value, glad you have a referral scheme as well.

By from Unknown location on 24.06.2019 11:59

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No problems at all

No problems at all. Quick delivery.

By from Unknown location on 23.06.2019 15:42

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Excellent quick service

Excellent quick service, vision and comfort are good, will be ordering more lenses.

By from Unknown location on 23.06.2019 14:41

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Very happy with the speed and attention…

Very happy with the speed and attention to detail of Contactlenses.couk service, I received my lenses in very quick time , very pleased with the whole service I received

By from Unknown location on 23.06.2019 11:50

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Great price

Great price, easy to order and quick delivery

By from Unknown location on 22.06.2019 14:31

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I've used contact lense.co.uk for about…

I've used contact lense.co.uk for about 5 years and would not use any other site. They are fantastic value for money and really reliable.

By from Unknown location on 21.06.2019 19:21

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Easy to re-order and delivery is very…

Easy to re-order and delivery is very quick.

By from Unknown location on 21.06.2019 15:27

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Ordered on a Friday morning before 8am…

Ordered on a Friday morning before 8am and I received them in the post on Saturday morning. Delivery is fantastic, lenses are fantastic. Only issue is you get a couple that are ripped when you open them but can’t complain at the quality and price

By from Unknown location on 21.06.2019 15:10

Company replied:

Hi Paul, Thanks so much for taking the time to leave a review and it's great to hear that you are happy with the service we provide. Sorry though to hear that you had some ripped lenses. This is not something that you should be experiencing and our customer support team will be in touch to discuss this further with you. Kind regards, Sophie Contactlenses.co.uk

, 24.06.2019 14:57

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Ordered one day and here the next

Ordered one day and here the next. Not used for some time but glad I went back. Helpful information over the phone too.

By from Unknown location on 21.06.2019 15:05

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fantastic choices and super fast…

fantastic choices and super fast delivery,never had a problem with their lenses and by far the best prices on the market.

By from Unknown location on 20.06.2019 15:50

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Arrived fast and contact lenses are…

Arrived fast and contact lenses are comfortable and last long

By from Unknown location on 20.06.2019 14:35

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Fab service

Fab service. I always use you guys. Fast. Efficient. Quality lenses. Very happy customer.

By from Unknown location on 19.06.2019 22:01

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Used Contactlenses.co uk

Used Contactlenses.co uk. for a few years.Excellent service and quality lens.

By from Unknown location on 19.06.2019 18:27

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Very fast efficient service when i…

Very fast efficient service when i reordered.

By from Unknown location on 19.06.2019 14:42

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No hassle service

Put in my order and it was delivered really quickly no hassle, no fuss, great service.

By from Unknown location on 18.06.2019 16:12

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Brilliant

Brilliant! Great value and no fuss just what I was looking for. After paying a fortune in the past for lenses from a optician I thought I try this and so glad I did! Fast delivery and very little packaging! Thank you will definitely use it again. Oh and fabulous customer service keep up the great work!

By from Unknown location on 18.06.2019 14:59

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easy order on the website

easy order on the website, quick delivery and I have been using this product for years

By from Unknown location on 18.06.2019 08:34

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Very reliable service.

Very reliable service.

By from Unknown location on 17.06.2019 19:14

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Simples....

Easy to use, fast delivery & good prices.

By from Unknown location on 17.06.2019 18:13

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Speedy

Speedy, efficient and accurate

By from Unknown location on 17.06.2019 16:48

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Very good

Very good Would buy again

By from Unknown location on 17.06.2019 16:22

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Iv been ordering from here for a few…

Iv been ordering from here for a few years now. Fast efficient service, no problems at all, from easy ordering to very fast delivery. Highly recommended.

By from Unknown location on 17.06.2019 16:07

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Almost half price!

I’ve ordered the exact same make and prescription that I was getting through my original scheme and it works out almost half price! Easy to order and although delivery takes a few days (mine are quite complex) to deliver I can’t fault the customer service!

By from Unknown location on 17.06.2019 15:52

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Fast delivery

Fast delivery. Very comfortable lens. Better than the lens I got fro vision express

By from Unknown location on 17.06.2019 15:38

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Great site I tried to order from other…

Great site I tried to order from other sites and they want you to sign up on rolling contracts. That's ok if you use contacts everyday I just won't them occasionally so I ordered what I wanted and that was it. Good range and price. I will be using contactlenses.co.uk again.

By from Unknown location on 15.06.2019 06:42

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I have used contactlenses.co.uk several…

I have used contactlenses.co.uk several times now and no problems. I generally order six boxes of lenses and they package them so they fit through my letter box which is great for me as I’m never home when the postman calls.

By from Unknown location on 14.06.2019 18:48

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.