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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14185
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15704 customer reviews
4.8

Customer Reviews

Showing 1-50 of 15,704 items.
Excellent service

I spoke to Sophie via web chat. She explained that they were waiting for a delivery which was why my order was delayed. She said she would chase the delivery up and call or email me the following day. Got to confess, weren't expecting her to keep her word.
She emailed me the following day and confirmed my delivery date.
She then emailed me a few days later to confirm I had received my order.
She kept me updated through the whole process.
She was fantastic. I was so pleased 😁

By from Birmingham on 18.12.2024 15:22

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Excellent - as always

Whilst on holiday abroad, realised that I was running low on lenses; so, whilst sat at the side of the pool in 30c, I went online to Contactlenses and placed my order.
My contacts were delivered to my home address within 3 days (not bad for a postal service to a remote Scottish island) - and were waiting for me when I returned to the UK.
Exceptional service! Thanks so much!

By from UK on 17.12.2024 11:09

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Great service

Good fast delivery

By from North London on 15.12.2024 15:43

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Amazing!

I order my contacts from contactlenses for ages with a few breaks when I wanted to try different websites, but I’ve never been as satisfied as I am with contactlenses. My orders are always delivered on time:) thank you

By from Coventry, UK on 10.12.2024 16:26

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Great service

Great service. I don't wear contact lenses every day so I only buy occasionally, but every time I return to your site it's always quick and easy to re-order my usual lenses. However, you have started going overboard on the packaging. One of the features you say for my lenses - "Designed to be slimline and letterbox friendly - ideal for online ordering", yet this time they were packaged in an outer-box, closer to the size of a shoe-box with lots of packing paper (certainly not letterbox friendly).

By from Houghton le Spring, UK on 10.12.2024 15:06

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Customer service

No problems always someone to help you very polite n professional always contact you with sometimes special offers all round nothing to worry you

By from Manchester chesire on 03.12.2024 18:10

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Excellent service

Used this company for many years . Excellent service on every occasion. Easy website to browse, simple re-ordering process and fantastic speed of delivery
Will continue to purchase using this company

By from Aberdeen UK on 29.11.2024 18:28

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Great products easy to find right px

Easy to find your prescription. Easy to order and good price. Arrived before they said they would do too, bonus!

By from West Yorkshire on 25.11.2024 16:57

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Great

Great lenses- feels so comfortable.

By from Birmingham, uk on 23.11.2024 20:19

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Good service

Prices rising

By from NW England on 16.11.2024 15:04

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Great speedy service

Easy to order and arrived within a few days.

By from Glasgow on 12.11.2024 20:03

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Great product and customer service

Been using contactlenses.co.uk for well over a decade. Their Crystal Hydro lenses are great, the only downside is they sometimes go out of stock for months. I've had to try other more expensive lenses when I run out and have not found any that compete on price/quality. I've only ever had to contact their customer service team once and they were incredibly helpful.

By from London, UK on 12.11.2024 15:33

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Top rate

Super fast delivery. Highly recommend

By from Torquay on 11.11.2024 18:15

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Brilliant

I had ordered what I thought were my lens prescription not realising that they were a minus lens. I contacted contact lenses.co.uk and they immediately sent me a refund

By from Scotland on 11.11.2024 18:15

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Reliable and efficient

There have been a few occasions when the particular lens I wanted wasn't available. However, when there is good stock of my preferred lens, my order arrives within a few days. The ordering process is easy and the website is easy to navigate. I have ordered from alternative suppliers but I always return to Contactlenses.co.uk.

By from Manchester, UK on 11.11.2024 13:55

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Value for money

Good choice of different contact lenses at very reasonable prices. Dispatch and postage is quick and arrives on-time. Great customer service 💯.

By from York, UK on 11.11.2024 06:34

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Excellent service

Have been using this company for years . Great service .

By from Scotland on 08.11.2024 17:37

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Fast delivery. Good product.

These lenses, though a little on the expensive side, are great and quite good value for money. They work properly without any blurring and are easy to put in and take out (just be careful, of course - and watch your nails (and fingers)).

By from Caernarfon on 04.11.2024 16:02

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EXCELLENT SERVICE & PROMPT DELIVERY

Excellent service, as always and received the next day…and I didn’t order until 3pm.love your prices, I have been using your company for a number of years and always had good service and prompt delivery.Have also promoted your lens to some friends, at your wonderful prices.Many thanks

By from Kent UK on 04.11.2024 00:51

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Customer service

The lady that helped me sort my order out was lovely an so so helpful would like to say thanks to her

By from Lancashire on 27.10.2024 22:52

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Excellent and speedy service

Easy to negotiate the website so you can find what you need.
Like that I can just re order and the lenses usually arrive within 24hours which is amazing.

By from Scotland on 21.10.2024 20:45

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Great service

Service and deliver spot on.

By from Norfolk UK on 20.10.2024 09:11

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Excellent customer services and products

Have used this company for a few years and never had a problem. Happy customer 😊

By from Hertfordshire on 15.10.2024 16:01

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Excellent as usual

Although my memory is not what is was, I'm pretty sure I have been a customer of contactlenses.co.uk for over two years after trying trial quantities from various companies from the high street to wholly online. I'm not usually good at praise but I have had a wonderful experience from the ease of choosing what lenses are required, placing an order and subsequent repeated orders, easy payment choices and of course receiving my order within a couple of days. So simple and great lenses.

By from Telford, UK. on 10.10.2024 23:53

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Reliable

Always reliable, great contacts delivered speedily and in good condition.

By from Cambridge on 04.10.2024 17:19

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Better than vision direct

Due to terrible customer service and 3 click online email ordering issues, I jumped ship from vision direct to contactlenses.co.uk.excellent online ordering without hiccups.

By from Birmingham UK on 28.09.2024 04:46

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Great product and amazing service

Impeccable service and every product on the website is top quality .

By from London, uk on 26.09.2024 20:35

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Great Service!

As always a great speedy service & contact lenses at very competitive prices!

By from Lancashire on 23.09.2024 14:57

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Customer Service

Excellent customer service, great support and very helpful.

By from Isle of Wight. on 16.09.2024 15:04

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Monthly Contact Lenses

I have been using contact Lenses UK for more then 10 years, easy to order online and you are always kept fully informed to the availability of the item you order. Speedy delivery service too.

By from Basingstoke, Hampshire on 16.09.2024 11:27

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Fantastic value for money

Fantastic value and quick delivery.

By from Unknown location on 15.09.2024 06:47

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PERFECT

Always excellent service - never had any problems. Thoroughly recommended

By from Orkney on 12.09.2024 15:48

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Great Service

I have been ordering lenses from you for a number of years. Such a prompt service, this time I ordered on a Friday and received on Saturday. I also decided to order some everyday glasses, what fabulous value, I will most certainly order another pair.

By from Leicester, UK on 10.09.2024 16:23

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Excellent as always

Always has my prescription in stock. Delivery is so quick and the price is cheap, can’t believe I was getting my contacts from Specsavers for so many years!

By from London, UK on 10.09.2024 15:01

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Top Service

i had run out of lenses so paid for next day deliver, turned up before expected

By from York, UK on 10.09.2024 14:55

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Good service - wrong choice of lenses.

As it says above. Have tried Crystal lenses and they are awful. a) to insert and b) for comfort.

By from Derby on 02.09.2024 09:53

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Reliable service

The website warned that the lenses I wanted were expected back in stock and soon they were and they arrived in a reasonable timeframe. Correct ones.

By from Oxfordshire UK on 31.08.2024 15:15

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Fast and accurate

I always leave re-ordering to the last minute. Luckily for me, contactlenses.co.uk have my back. I can order on Friday and lenses will be with me on Monday. And that’s via Royal Mail, not an expensive courier. What’s more re-ordering only takes seconds.

By from Stroud on 29.08.2024 16:17

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Eye Care Products

Good range of products. Simple to order. Prompt delivery.

By from Scotland on 25.08.2024 19:17

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Stock issues

Didn't have my preferred product in stick in my prescription. Again. Thus is the 3rd time.

By from Swansea, Wales on 25.08.2024 16:24

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amazing

I’ve been ordering my contact lenses from this site for years.. never had a problem. Delivery is quick and efficient.. will continue to buy my lenses from here.

By from Uk on 25.08.2024 11:05

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Always wonderful service

I’ve always rated the prompt delivery this company provides. They were so helpful when I recently incorrectly ordered the wrong strength lenses. They dispatched a replacement right away after I used the online chat function. Thankyou so much, great service !

By from Isle of Wight, uk on 23.08.2024 21:20

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Fast and accurate delivery as always

Thank you for your continued excellent service.
I have been a customer for several years and have
never encountered a problem.

By from UK on 21.08.2024 14:59

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Reliable

You are very reliable

By from Surrey uk on 19.08.2024 14:48

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Contact lenses

Brilliant firm to purchase from and great communication, next day delivery was fantastic! Value wise is very good with a wide range of lenses to choose from. Highly recommend Contactlenses .co.uk A++. Thank you

By from Birmingham on 18.08.2024 13:01

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Consistent excellence

Very short turn around time from order to delivery.

By from NA on 11.08.2024 10:24

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I love contactlenses.co.uk

Always super efficient and easy to order.

By from UK on 08.08.2024 15:00

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Excellent

Excellent service ordered lenses one and received them next day

By from Livingston on 07.08.2024 15:19

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Used for years and wouldn't go any where else

I have used this site for over 10 years and have never had a need to complain. The prices are good, the communication is great and you always know what stage your order is at and they always have delivered on time.

By from Southampton on 06.08.2024 09:34

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Good value

Prompt service and quality lenses at a reasonable price

By from Dartford on 02.08.2024 06:45

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.