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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14189
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15708 customer reviews
4.8

Customer Reviews

Showing 5,901-5,950 of 15,708 items.
Called several times and nobody answers…

UPDATE: When they answered the call, team was helpful. ***Called several times and nobody answers the phone. I placed an order the 11th October and I have not idea where are my contact lenses.

By from Unknown location on 22.10.2018 10:32

Company replied:

Hello Alexandra, Thank you for taking the time to review our services. I am sorry that you were unable to get through to our customer support team. We do, very occasionally experience higher than usual call volumes and we are unable to answer as quickly as we would like. We do offer a message service if you wish we can then call you back. However I can now see that you have spoken with us and we are aware of the delay with your order. Apologies again and thank you for your patience. Kind regards Hayley

, 22.10.2018 17:33

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My lenses are perfect

My lenses are perfect. Thank you for processing my order quickly and following up with additional suggestions!

By from Unknown location on 21.10.2018 10:34

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Excellent service & value.

Excellent service & value.

By from Unknown location on 21.10.2018 10:33

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1st class delivery and lenses

1st class delivery and lenses

By from Unknown location on 20.10.2018 09:58

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Excellent fast and efficient sevice

Excellent fast and efficient sevice, contact lenses supplied are brilliant much more comfortable than my perception lenses from the opticians and cheaper without compremising quality. I'm saving at least £100 per 6 months. Works out at £3 per month as I use monthly lenses. Highly recommend using.

By from Unknown location on 20.10.2018 09:31

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Great service

No complaints, using for years, any chance of loyalty offer eg free postage?

By from Unknown location on 19.10.2018 16:01

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excellent service

excellent service

By from Unknown location on 19.10.2018 14:31

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Very good

The contact lenses are very comfortable, and delivery very quick.

By from Unknown location on 19.10.2018 09:46

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Easy to order

Easy to order, colours are brilliant no discomfort and very quick delivery.

By from Unknown location on 18.10.2018 17:45

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I’ve been using this company for quite…

I’ve been using this company for quite a few years now and the service is usually very good. However, i’ve noticed a change lately. Deliveries take much longer than usual and some lens are constantly out of stock. I had to go on vacation without my lenses because the delivery took so long.

By from Unknown location on 18.10.2018 15:04

Company replied:

Hello Devon, Thank you for your review. I am sorry that your lenses have taken longer then expected to arrive, especially your recent order which impacted on your holiday. As you know, one of your lenses is a complex lens and not always able to be instock. We do however advise you of this with an expected despatch date which I can see we have always despatched on, if not before. Again I apologise for the inconvenience this has caused you. Kind regards Hayley

, 18.10.2018 18:26

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I have been using contactlenses.co.uk…

I have been using contactlenses.co.uk for years, and my contact lenses always arrive promptly. Would recommend them.

By from Unknown location on 18.10.2018 14:47

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Highly recommended

Fast delivery... high quality contact lenses

By from Unknown location on 18.10.2018 14:40

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Great prices and always super fast…

Great prices and always super fast reliable delivery.

By from Unknown location on 18.10.2018 09:37

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Needed contact lenses asap

Needed contact lenses asap. Not having ever ordered lenses online before, I was apprehensive. However the process was straightforward, with regular updates as to where my contacts were which resulted in speedy and seamless delivery. I was very happy with this service and will definitely be using contactlenses.co.uk again.

By from Unknown location on 18.10.2018 07:54

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Thank you for the efficient service…

Thank you for the efficient service ordered one day recieved the next day very happy .

By from Unknown location on 17.10.2018 15:54

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V good

Product as ordered and quickly posted

By from Unknown location on 17.10.2018 15:52

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I have used this site for a while…

I have used this site for a while ..order one day with you the next. I have felt that the website had changed and no so easy to navigate..but then again it could have been operator error!🙄

By from Unknown location on 17.10.2018 14:37

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Fast and efficient next day delivery as…

Fast and efficient next day delivery as always

By from Unknown location on 17.10.2018 10:09

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good and fast

good and fast, always happy with order and delivery

By from Unknown location on 17.10.2018 06:37

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Unhappy with new set up ,eg

Unhappy with new set up ,eg, no prices on invoice and massive raise in prices, hence looking for new supplier.

By from Unknown location on 16.10.2018 20:38

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A moment of clarity

Quite a variety of choice offered by contactlenses.co.uk and flawless delivery. I've been ordering from contactlenses.co.uk for a while now and they represent the finest things about online commerce.

By from Unknown location on 16.10.2018 18:32

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Fast and efficient service.

Fast and efficient service.

By from Unknown location on 16.10.2018 17:01

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Excellent

Excellent arrived super quick

By from Unknown location on 16.10.2018 16:37

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Excellent service

Excellent service, orders are always despatched quickly and efficiently. Thank you.

By from Unknown location on 16.10.2018 09:17

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Very efficient and reliable all the…

Very efficient and reliable all the time.

By from Unknown location on 16.10.2018 07:42

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Good service

Good service, easy to use, order all correct. Only complaint is that Delivery time could be quicker (8 days in my case). Overall very good though.

By from Unknown location on 16.10.2018 06:59

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Reliable no fuss ordering, well done!

A great company and an easily navigated website. Easy ordering and fast delivery. Overall an excellent experience every time. Thank you.

By from Unknown location on 16.10.2018 04:40

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Too much packaging

Everything is excellent - except the delivery packaging. A huge box was used, to send just 6 small boxes of lenses (3 months worth). Not just wasteful, but also irritating as too big for the letterbox (my main reason for just ordering 3 months at a time).

By from Unknown location on 15.10.2018 23:57

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I am not happy with contact…

I am not happy with contact lenses.co.uk. I am new to London, and I urgently needed lenses. They charged me 60£ instead of 32 which is the market rate for daily disposables with astigmatism. After buying a box I inquired the cost and it was half of what I was charged by them. I feel ripped off and cheated

By from Unknown location on 15.10.2018 23:23

Company replied:

Hello Archit, Thank you for your review. I am sorry that you feel you have been charged unfairly. We are as competitive as we can be with our range of lenses however unfortunately will not always be the cheapest. I can see you have discussed this with our customer support team who has suggested you may have price checked the standard lens and not an astigmatism lens which is always more expensive. However, our pricing is very clear on the website and is quoted many times before payment is taken. Again I apologise that you feel this way. Kind regards Hayley

, 16.10.2018 16:57

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Excellent

The lenses arrived the next day and are fantastic quality. No problems taking them out or putting them in and they’re incredibly comfortable

By from Unknown location on 15.10.2018 18:58

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Great service and good quality

Great service and good quality, i preferred it when they gave free delivery when buying a box for each eye. But can't fault them apart from that

By from Unknown location on 15.10.2018 17:01

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To be frank ..The Best

To be frank, order one day delivery next! Order after order.

By from Unknown location on 15.10.2018 16:45

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Great online contact lenses

I have used this company for many years now and they are very efficient and cost effective, and usually fast at posting. Unfortunately this time the lenses took 5 days to get to me which is unusual and I hope a one off.

By from Unknown location on 15.10.2018 15:58

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Have ordered for years very very…

Have ordered for years very very pleased with service

By from Unknown location on 15.10.2018 15:58

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I always get a fantastic service for…

I always get a fantastic service for this company. I’ve been using them a few years now and have never had any cause for complaint!

By from Unknown location on 15.10.2018 15:33

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It is now 9 days and my lenses haven't…

It is now 9 days and my lenses haven't arrived. Being unable to see for a week has been less than inconvenient Hopefully customer services will do what needs to be done and maybe a little more for my troubles

By from Unknown location on 15.10.2018 15:28

Company replied:

Hello Kyle, Thank you for your feedback. I am so sorry that your order has not arrived as quickly as we would have expected. I can see you have previously been in contact with our customer support team regarding this and we requested you get in touch if the order has still not arrived by now. I will make sure one of our team contacts you first thing tomorrow to get this resolved for you. Again apologies again, Kind regards Hayley

, 15.10.2018 18:03

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I think they are the Best.

I have always used this company for my contact lenses since over 14 years. I find them to be utterly professional and I’m impressed each time I’m to deal with the customer service. I think they are the number one company for contact lenses in terms of product and service. Thank you guys for all your support and help!!! 💕

By from Unknown location on 15.10.2018 10:03

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Always a great service fantastic…

Always a great service fantastic lenses, quick delivery and great price

By from Unknown location on 13.10.2018 21:40

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Great service. Excelent!

Great price, accurate items and fast delivery. Outstanding seller.

By from Unknown location on 13.10.2018 12:39

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so far so good!!!

"quick delivery . lense ""looks good"" feels comfortable what more could I want"

By from Unknown location on 12.10.2018 18:02

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Very fast delivery ,I need to use the…

Very fast delivery ,I need to use the lenses to make a judgment but over all impressed

By from Unknown location on 12.10.2018 15:30

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Fast and reasonably priced.

Fast and reasonably priced. Have used them for ages never a problem.

By from Unknown location on 12.10.2018 11:46

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Excellent service

Excellent service, always quick delivery and quick responce to queries. Definately reccomend!

By from Unknown location on 10.10.2018 21:32

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I would like to thank Andrew who very…

I would like to thank Andrew who very kindly sent me a replacement when my lens came torn. He understood that I couldn't make it to the post office but still trusted I would send it back as soon as possible x Been a customer for a few years now :) x Wouldn't change my supplier x

By from Unknown location on 10.10.2018 19:01

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Bonny

Best place ever to get my lenses ! Always so quickly delivered Thank you Very happy 😃 customer 👍

By from Unknown location on 10.10.2018 16:56

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Painless to order

Painless to order, and quick shipping!

By from Unknown location on 10.10.2018 15:59

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Have been using them for more than ten…

Have been using them for more than ten years, always deliver quality products and within a few days. Definitely recommend!

By from Unknown location on 10.10.2018 15:51

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Great lenses and they arrived the next…

Great lenses and they arrived the next day

By from Unknown location on 10.10.2018 15:42

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Honestly I bought from here 100times…

Honestly I bought from here 100times now. Only place I go to now to get my leases. Always come on time and quick and easy to order from. I recommend colour leases from here and the daily leases are the only leases I ever ordered. Improvement: really trying to think of one but don’t have one yet.

By from Unknown location on 10.10.2018 15:23

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I am really satisfied of the quality…

I am really satisfied of the quality and of course of the delivery time. I have just waited only one and a half day!!! Thank you so much!!! I have already told the people that I work with to order lenses from you! Thank you!!!

By from Unknown location on 10.10.2018 15:11

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.