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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14189
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15708 customer reviews
4.8

Customer Reviews

Showing 7,751-7,800 of 15,708 items.
easy to order repeatedly

easy to order repeatedly. Fast and easy service

By from Unknown location on 15.09.2017 11:49

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I was quite late placing an order …

I was quite late placing an order before my holiday and as I have special lenses for astigmatism the lenses usually take a couple of weeks to arrive as they are not kept in stock. After I asked if there was any way of receiving the contact lenses earlier than the expected delivery date, they managed to split my order and send one box in time for my holiday. Great customer service!!

By from Unknown location on 15.09.2017 11:40

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Excellent!

Crystal single vision monthly contact lenses - outstanding value & service from contactlenses.co.uk The fast delivery service never fails to impress. I can recommend buying from this site with confidence!

By from Unknown location on 14.09.2017 21:41

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A first time purchaser, but I'll definitely be back

This was the first time I purchased with Contactlenses.co.uk I was quite wary at trying out a new company. However, the contact lenses arrives very quickly, and were well packaged. I was also kept fully up to date with the dispatch and delivery times. I ordered contact lenses at the lower end price bracket, and wasn't expecting top quality. But, I am absolutely delighted with the quality, customer service, and above all the price. I will definitely be returning to contactlenses.co.uk

By from Unknown location on 14.09.2017 19:41

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Professional and reliable

I have been using Contactlenses.co.uk for many year now and have always found them to be reliable with a good range of different types of lenses. I have always had faultless service from them.

By from Unknown location on 14.09.2017 18:07

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excellent as always

excellent as always - easy to order and quick delivery!!

By from Unknown location on 14.09.2017 18:05

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Brilliant as usual

Brilliant as usual, I always come back! :)

By from Unknown location on 13.09.2017 23:47

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Efficient Service

Easy to order, fast delivery, no complaints.

By from Unknown location on 13.09.2017 20:52

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I'm very happy wth the service I …

I'm very happy wth the service I receive from contact lenses.co.uk They are very reliable.

By from Unknown location on 13.09.2017 16:53

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Always quick and reliable delivery

Always quick and reliable delivery, great products and really great prices. I have used them for years and always will.

By from Unknown location on 13.09.2017 16:05

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Always have been very efficient..

Always have been very efficient... quick delivery etc and easy to use website. Thanks.

By from Unknown location on 13.09.2017 15:35

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Always brilliant

Always brilliant! Extremely quick delivery!

By from Unknown location on 13.09.2017 15:33

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Easy to order and delivered next day

Easy to order and delivered next day

By from Unknown location on 13.09.2017 15:12

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I have used this site since 2009 & have …

I have used this site since 2009 & have always received excellent service!

By from Unknown location on 13.09.2017 12:56

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Product fine

Product fine and dispatch quick, but post expensive and slow. Items ordered on Monday and delivered Friday.

By from Unknown location on 13.09.2017 06:17

Company replied:

Hello John, Thank you for your feedback. We recently took the decision to introduce a delivery fee of £3 for any order under the value of £30. The threshold of £30 and £3 delivery is one of the lowest values amongst our competition and we still offer free delivery to order values of £30 and above. Your order, as always was sent on our first class delivery. I can see your order left us on the Tuesday and if delivered to you on Friday was delivered within our 1-3 working days we quote however more often then not mostly arrives next day. Thanks again for your feedback, we hope to welcome you back soon. Kind regards Hayley

, 13.09.2017 08:37

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Fast and efficient service

Fast and efficient service

By from Unknown location on 12.09.2017 18:20

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great service!always advised delivery …

great service!always advised delivery 1-3 days usually arrive on 2nd day-ordered 2.30pm arrived next day!

By from Unknown location on 12.09.2017 16:15

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Top quality all round service

Very easy to use website, very good communication/updates on your order and the order was delivered in double quick time, 48hrs. Great service all round.

By from Unknown location on 12.09.2017 15:21

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Top supplier

Have used this company for a number of years without problem. Their lenses are always competitively priced and delivered promptly.

By from Unknown location on 12.09.2017 12:29

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Quick and accurate delivery with good price!

I have been using Contactlenses.co.uk for many years. There is no fuss about receiving the products, not like some of other peers. They always quick, and inform me about the delivery. They even delivered to my friend travelling overseas who needed the contact lenses quickly without any fuss (he contacted two other suppliers but could not buy them). I had a failed product once but they dispatch the new one (after sending them back my failed one). I am very happy customer.

By from Unknown location on 12.09.2017 09:30

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Can't believe after 8 years of using …

Can't believe after 8 years of using this site they are now charging for delivery. So disappointed.

By from Unknown location on 12.09.2017 00:25

Company replied:

Hello Sami, Thank you for your feedback and your continued custom. Regretfully we recently have had to introduce a delivery charge if an order is below the value of £30, this is due to continued price rises to us which we are unable to continue to absorb. You will find many of our competitors do the same, however have a higher value threshold then the £30 we do. To confirm, any order £30 or over continues to benefit from free first class delivery which I can see on this occasion you benefited from which is great! I hope to welcome you back again soon and apologies that you were affected by this change. Kind regards Hayley

, 12.09.2017 08:28

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Disappointed

Very disappointed for the first time my regular lenses weren't available( had to order different type) you're charging for delivery and after paying for delivery I received my lenses 2 DAYS after the dispatched date ! I have always received them the next day after dispatched date - I have been your customer for a very long time but these changes that have been made makes me want to change the supplier - will be looking elsewhere

By from Unknown location on 11.09.2017 20:36

Company replied:

Hello Naz, Thank you for taking the time to review our services. I am sorry to hear that you were disappointed on this occasion, and apologies that your regular lenses were not instock. We recently took the difficult situation in charging a delivery charge of £3 for any orders below the value of £30, which you will find many of our competitors have been doing for some time but at a higher charge and threshold. This was introduce due to the continuing price rises to us which we unfortunately had to pass onto our customers. To confirm, we still offer free first class delivery on orders of £30 or over. First class is approximately 90% chance of next day delivery however this is not guaranteed and we quote 1-3 days. I have asked one of our customer support team to get in touch to discuss your lens requirements so we can advise you when they are available to order. Apologies again, Kind regards Hayley

, 18.09.2017 14:04

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I always receive a great customer …

I always receive a great customer service, very happy customer :)

By from Unknown location on 11.09.2017 19:56

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Always reliable and fast

Always reliable and fast . I have used this service for years and never had anything but praise for them .

By from Unknown location on 11.09.2017 18:25

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Customer of over 4 years..

I have been buying contact lenses from here for over 4 years now. Rapid dispatch and high quality lenses and such a reasonable price. No faults.

By from Unknown location on 11.09.2017 17:15

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Always speedy delivery

Always speedy delivery

By from Unknown location on 11.09.2017 16:22

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Great service

Great service

By from Unknown location on 11.09.2017 15:54

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I am using this company for 5 years

I am using this company for 5 years, during this time I moved several times, but somehow, my order always comes next day, wherever I live. And its nice to know and count on, especially when late with your order, running out or going on holidays. I recommend wholeheartedly!

By from Unknown location on 11.09.2017 15:50

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Delivery really good and very …

Delivery really good and very professional.

By from Unknown location on 11.09.2017 15:47

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I have been buying contact lenses from …

I have been buying contact lenses from this company for many years however I noticed that price has been slowly increasing and in my latest order I've noticed there's also a postage fee which means it's no longer the cheapest supplier and far less cost effective so now I've registered with spec savers who offer far competitive prices and it also includes the solution too so won't be buying from contact lenses.co.uk

By from Unknown location on 09.09.2017 17:53

Company replied:

Hello Sheewley, Thank you for your review. Over the last few years, the price of your lens has increased slightly due to increased prices to us which is expected to happen. The decision for us to introduce a postage fee was also due to this reason and that we were unable to continue to absorb the cost ourselves. We have however continued to offer free delivery on any order of £30 or over which is considerably lower then many of our competitors. I am sorry that this introduction has resulted in us losing you as a customer and we hope to have the opportunity in the future to provide you with lenses again. Kind regards Hayley

, 11.09.2017 08:33

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Great price very easy to order and very …

Great price very easy to order and very fast delivery

By from Unknown location on 09.09.2017 15:28

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Start to charge for delivery

Start to charge for delivery

By from Unknown location on 09.09.2017 01:44

Company replied:

Hello Daniela, Thank you for your feedback. Regretfully we recently have had to introduce a delivery charge if an order is below the value of £30, this is due to continued price rises to us which we are unable to absorb. I am sorry that this has affected you directly. To confirm however, any order £30 or over continues to benefit from free first class delivery. Kind regards Hayley

, 11.09.2017 08:37

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All in one

How can you beat, Fast, reliable, good quality and value for money? You can't! I won't be ordering my contacts from any where else!

By from Unknown location on 09.09.2017 01:43

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Shame p&p has now been added

Shame p&p has now been added. Still an excellent service though

By from Unknown location on 08.09.2017 20:59

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Great price

Great price, great products, fast delivery.

By from Unknown location on 08.09.2017 20:20

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Quick and efficient service at a …

Quick and efficient service at a bargain price. Thank you!

By from Unknown location on 08.09.2017 17:38

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Was better when I didn't need to spend …

Was better when I didn't need to spend £30 for free delivery

By from Unknown location on 08.09.2017 16:58

Company replied:

Hello Mel, Thank you for your feedback. It is unfortunate that we recently had to make the decision to introduce a postage fee for orders under the value of £30. With the continued price rises to us, we were unable to continue to absorb these costs and therefore a £3 delivery fee has been introduced. To confirm however, any order value of £30 and over qualifies for our free first class delivery. I can see that you benefited from this on your last order. Apologies again that this introduction has affected you. Kind regards Hayley

, 11.09.2017 08:35

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Quick & efficient service as always

Quick & efficient service as always. Would highly recommend them.

By from Unknown location on 08.09.2017 16:37

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I've been purchasing from them for 7 …

I've been purchasing from them for 7 years, always happy with the service. Never a single glitch.

By from Unknown location on 08.09.2017 15:44

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Another faultless order completed

Another faultless order completed by this company. Ordered Friday, on the mat Saturday... My only gripe.... p&p used to be free but it IS £3 now on orders under £30. So my standard £15 order is now £18 inc p&p. :-( .. That's 20% on my order, now hopefully after some correspondence this will come down as it is delivered as a large letter which is 98p! Still gets 5* for service.

By from Unknown location on 08.09.2017 15:43

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Fantastic service

Fantastic service. Helpful contact centre staff. Very pleased and MASSIVE saving on high street prices. Highly recommend

By from Unknown location on 08.09.2017 15:28

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Fabulous no hassle service

Fabulous no hassle service, superfast delivery

By from Unknown location on 08.09.2017 15:23

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always brilliant service!

always brilliant service!

By from Unknown location on 08.09.2017 15:10

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Good customer care

Good customer care. Swift dispatch. Quality goods. No need to say more.

By from Unknown location on 08.09.2017 12:47

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Why ask

Why ask - superb service as always and so quick

By from Unknown location on 08.09.2017 07:01

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Great price and came the next day.

Great price and came the next day.

By from Unknown location on 07.09.2017 19:53

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I have been buting my lenses from …

I have been buting my lenses from Contact lenses.Co.UK for the past 4years. Great delivery service and price. Never had an issue to contact them in regard of any issues.

By from Unknown location on 07.09.2017 17:59

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Great service

Great service, fab delivery. Never had a problem in 18 months. Well done and highly recommended.

By from Unknown location on 07.09.2017 16:14

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Ordered several times and lenses have …

Ordered several times and lenses have always been delivered quickly and correctly. Only once had a problem with the required lens being out of stock but it still took less than a week for them to arrive following order. That said my need are for a fairly simple basic disposable lens.

By from Unknown location on 07.09.2017 15:28

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Ordered contact lenses at 10am and they …

Ordered contact lenses at 10am and they arrived the next day and I don't live in mainland UK. Always quick service and easy to use website and checkout. Will 100% use again and again and recommend to anyone

By from Unknown location on 07.09.2017 15:23

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.