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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14189
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15708 customer reviews
4.8

Customer Reviews

Showing 7,801-7,850 of 15,708 items.
Excellent service

I've been using ContactLenses.co.uk for ages now. Free delivery is always incredibly quick and the product has always been as advertised. Very happy.

By from Unknown location on 07.09.2017 15:23

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Disappointed in the price increase and …

Disappointed in the price increase and that you now have to pay for postage.

By from Unknown location on 07.09.2017 09:59

Company replied:

Hello Corinna, Thank you for your feedback. Regretfully we recently have had to introduce a delivery charge if an order is below the value of £30, this is due to continued price rises to us which we are unable to absorb. I am sorry that this has affected you directly. To confirm however, any order £30 or over continues to benefit from free first class delivery. I hope to welcome you back again soon. Kind regards Hayley

, 07.09.2017 12:06

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Highly recommend

I've used this website for years and never ever had any problems. The only issue was my own mistake of ordering the wrong lenses (who even does that!?) and the customer service was fantastic, they responded very quickly, I returned them and I had a refund within days. Very impressed.

By from Unknown location on 06.09.2017 19:46

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contactlenses.co.uk are very prompt and …

contactlenses.co.uk are very prompt and reliable

By from Unknown location on 06.09.2017 19:07

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much cheaper same lenses prescribed in …

much cheaper same lenses prescribed in shop

By from Unknown location on 06.09.2017 17:30

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Very fast delivery and competitive …

Very fast delivery and competitive prices!

By from Unknown location on 06.09.2017 16:36

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Postage Rip off

Been a loyal customer for years and now you have started charging for postage on monthly. I'm now looking at lenses with Day soft.com for that reason

By from Unknown location on 06.09.2017 16:01

Company replied:

Hello Ali, Thank you for your feedback and your continued custom. Regretfully we recently have had to introduce a delivery charge if an order is below the value of £30, this is due to continued price rises to us which we are unable to absorb. You will find many of our competitors do the same, however have a higher value threshold then the £30 we do. To confirm, any order £30 or over continues to benefit from free first class delivery which I can see you benefited from on this occasion. I hope to welcome you back again soon. Kind regards Hayley

, 07.09.2017 12:06

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quick and easy

Amazingly quick processing and delivery. Good price too.

By from Unknown location on 06.09.2017 15:28

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Thumbs down on the P&P fee

I've been using this site for years to buy my contact lenses and have always been happy with the service, esp the free next day delivery. However, I was really disappointed to see a postage fee with my last transaction.

By from Unknown location on 05.09.2017 21:02

Company replied:

Hello, Thank you for your feedback. Its great to hear that you have so far been happy with the service we provide you. It is unfortunate that we recently had to make the decision to introduce a postage fee for orders under the value of £30. With the continued price rises to us, we were unable to continue to absorb these costs and therefore a £3 delivery fee has been introduced. To confirm however, any order value of £30 and over qualifies for our free first class delivery. I can see that you benefited from this on your last order. Apologies again that this introduction has affected you. Kind regards Hayley

, 06.09.2017 10:34

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Satisfied first time customer

First time customer. Order came on time and in the timescale specified.

By from Unknown location on 05.09.2017 19:49

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Amazing company, efficient and good quality

Amazing company been ordering my lenses for almost 7 years with them I receive them so fast so efficient the quality, the price, the customer service and packinging ( through letterbox) is so brilliant! Thank you x Happy regular ;)

By from Unknown location on 05.09.2017 18:17

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Great product and service

Great product and service! Always arrives on time. Decently priced too.

By from Unknown location on 05.09.2017 17:17

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Prompt and reliable service as always

Prompt and reliable service as always

By from Unknown location on 05.09.2017 17:07

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I've been buying contact lenses off you …

I've been buying contact lenses off you for 3 years you've put p&p on it I'll be buying from somewhere eles in future!!

By from Unknown location on 05.09.2017 16:37

Company replied:

Hello Amie, Thank you for taking the time to review our services and website, its great you have been buying from us for such a long time. We really do appreciate it. It is unfortunate that recently we have had to introduce a delivery charge if an order is below the value of £30, this is due to continued price rises to us which we are unable to absorb. You will find many of our competitors do the same, however have a higher value threshold then the £30 we do. To confirm, any order £30 or over continues to benefit from free first class delivery. I hope with this information, we can hope to see you ordering from us in the future. Kind regards Hayley

, 07.09.2017 12:07

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Excellent service

I was very pleased with the service and speed of delivery. I would have liked to see no delivery charge applied. However, overall I am very happy with the contact lenses.

By from Unknown location on 05.09.2017 16:05

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Speedy delivery

My contact lenses have always arrived very quickly, sometimes within 24 hours, and there has never been a mistake. I have been using contactlenses.co.uk for several years now after a personal recommendation, and I would highly recommend them also.

By from Unknown location on 05.09.2017 15:59

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Easy to order

Easy to order , fast and efficient service .

By from Unknown location on 05.09.2017 15:42

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5* service

Always use contactlenses.co.uk, next day delivery and ordering is quick and easy

By from Unknown location on 04.09.2017 06:42

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Great lenses and fast delivery

Great lenses and fast delivery. Very happy

By from Unknown location on 03.09.2017 15:02

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Just as it says in the box above

Just as it says in the box above: 100% satisfaction. Speedy and accurate

By from Unknown location on 03.09.2017 14:14

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Best Buy

Always buy from contactleness really quick service and the contact lenses are so much cheaper than high street optitions. 5 stars all round.

By from Unknown location on 03.09.2017 08:58

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Always excellent service and superfast …

Always excellent service and superfast delivery.

By from Unknown location on 02.09.2017 15:12

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As always very fast and efficient …5*

As always very fast and efficient service😊 Wouldn't order anywhere else!

By from Unknown location on 02.09.2017 13:34

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Absolutley fantastic service

Absolutley fantastic service. I wont use any other website but this! Id run out of lenses and mt opticians wouldn't fit me in for 4weeks or sell me any extra lenses. I was in a right panic and then found this websitr after seeing it on tv. The price was actually much cheaper than my regular opticians with more brands and choices! Postage very reasonable and they arrived very quickly. Will most definitely use again!

By from Unknown location on 02.09.2017 04:59

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Great service

Great service, very quick free delivery. Highly recommended!!!!

By from Unknown location on 01.09.2017 21:18

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Price increase and now charge for delivery

I have used contactlenses.co.uk for around 18 months now and find them great however was a little disappointed when I went to order this month and realised they had increased their prices and now charge for delivery too without so much as an email to advise of the upcoming changes. Unfortunately this will make me compare elsewhere which is a shame!

By from Unknown location on 01.09.2017 15:23

Company replied:

Hello Vicki, Thank you for your feedback and your continued custom. Regretfully we recently have had to introduce a delivery charge if an order is below the value of £30, this is due to continued price rises to us which we are unable to absorb. You will find many of our competitors do the same, however have a higher value threshold then the £30 we do. To confirm, any order £30 or over continues to benefit from free first class delivery. I hope to welcome you back again soon. Kind regards Hayley

, 07.09.2017 12:06

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Excellent service

Excellent service! Contacts are brilliant. Wear them all the time Thank you

By from Unknown location on 31.08.2017 18:56

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Faultless service

Faultless service. Excellent products and fast delivery. The Crystal Hydro lenses are amazing and I can comfortably wear them all day - a much cheaper alternative to the One Day Acuve Moist. Happy customer, and I'll be ordering again and again!

By from Unknown location on 31.08.2017 17:59

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Fantastic service

Fantastic service, just as good a quality as the more expensive sights, would use again

By from Unknown location on 31.08.2017 17:20

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Very pleased with the service

Very pleased with the service. Extremely quick delivery. Would recommend to anyone

By from Unknown location on 31.08.2017 17:06

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Excellent service

As usual arrived on time, excellent quality lenses, excellent service. Thank you 😊

By from Unknown location on 31.08.2017 16:35

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Always a reliable efficient service!

Always a reliable efficient service!

By from Unknown location on 31.08.2017 15:23

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Excellent service

Excellent service, great price , so far no problems with the lenses, thank you

By from Unknown location on 31.08.2017 11:12

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So many contact lens providers …

So many contact lens providers available but this one is the best...speedy service... Always have my lenses in stock... Happy customer...

By from Unknown location on 30.08.2017 22:57

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Have ordered from contactlenses.co.uk …

Have ordered from contactlenses.co.uk for a long time now, a while ago recommended a friend using my email she received a discount but I received none. Also disappointed with the removal of free delivery

By from Unknown location on 30.08.2017 22:06

Company replied:

Hello Alexandra, Thanks for getting in touch and providing us with some feedback. Our 'Refer a Friend' is all automatically applied providing the instructions with adding e-mail addresses etc at the time is followed correctly, it could be your friend missed out entering your email. Its not a problem, one of our customer support team will contact you shortly to resolve this for you so we can get the discount applied. It is unfortunate that we had to take the difficult decision and introduce a £3 delivery fee for any orders under the value of £30. I can confirm however, free delivery is still available if an order is made of £30 or over. Thanks again for your feedback, Kind regards Hayley

, 31.08.2017 08:42

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Quick delivery

Quick delivery, and good quality.

By from Unknown location on 30.08.2017 17:01

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Have used this site for years.Excellent …

Have used this site for years.Excellent prompt delivery. Such a shame that delivery isn't free,except over a certain amount. But,can understand why.

By from Unknown location on 30.08.2017 16:16

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Quick and simple

Quick and simple! Great service

By from Unknown location on 30.08.2017 15:27

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Excellent fast service.

Excellent fast service. Never had a problem - highly recommended.

By from Unknown location on 30.08.2017 15:18

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Good service again

Good service again. When I ordered my lenses the delivery was expected within a few days, however, I received an apologetic email stating a slight delay. It is helpful to be kept informed of expected delivery.

By from Unknown location on 30.08.2017 11:43

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I/we have used you for a few years now …

I/we have used you for a few years now and can't give any reason why we would use anyone else, you are fast with delivery and a pleasure to do business with also easy to place orders. With thanks Phil & Daniella

By from Unknown location on 29.08.2017 20:45

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Customer service wasn't helpful at all …

Customer service wasn't helpful at all !!! Not a happy customer.....

By from Unknown location on 29.08.2017 18:25

Company replied:

Hello Zera, I am sorry to hear that you were unhappy with the service and resolution we provided. Unfortunately however due to past circumstances on your account, on this occasion we were unable to replace or refund you for your order without the return of the lenses, which was advised to you previously. Apologies again, I can see we also advised you to speak to your optician to see the reason for this continued issue. Kind regards Hayley

, 30.08.2017 13:05

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Very good and easy to use service!

Been using contactlenses.co.uk for several years now and I am more than happy with the service. Straight forward ordering with a quick delivery!

By from Unknown location on 29.08.2017 16:00

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Fast service

Fast service, brilliant

By from Unknown location on 29.08.2017 15:23

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Great site

Great site! Products are good and they are delivered next day!

By from Unknown location on 29.08.2017 15:17

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Great choice

Great choice, good prices and fast delivery. I use them every time. Don't pay Opticians prices.

By from Unknown location on 29.08.2017 11:00

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Fast and efficient

Fast and efficient delivery with a good quality product. A shame they have started charging for delivery under £30 now.

By from Unknown location on 29.08.2017 10:13

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Can't do better

Order on a Monday Delivered Tuesday. Can't do better than that

By from Unknown location on 29.08.2017 08:43

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Excellent my lenses were of very good …

Excellent my lenses were of very good quality and arrived rapidly

By from Unknown location on 29.08.2017 07:11

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Always great service I received next …

Always great service I received next day delivery on my lenses! Fab!

By from Unknown location on 28.08.2017 21:18

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.