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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14158
4 stars:
791
3 stars:
272
2 stars:
170
1 stars:
284
based on 15675 customer reviews
4.8

Customer Reviews

Showing 751-800 of 15,675 items.
Always a great service

Always a great service, fast delivery and great products!

By from Unknown location on 01.02.2023 16:04

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Always great service

Always great service, but Sophie is the best, sorted my little hiccup out with no fuss, fantastic customer service and deserves full credit!!!

By from Unknown location on 01.02.2023 12:14

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Great price & next day delivery

Easy to choose the lenses i wanted, great price and next day delivery

By from Unknown location on 31.01.2023 16:59

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I have bought contact lenses from this…

I have bought contact lenses from this company for a few years now. The lenses are very good. I have worn lenses for 40 years. My optician is happy with me using these lenses via my annual check. Good price and service.

By from Unknown location on 30.01.2023 22:24

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I always get a great service from your…

I always get a great service from your company

By from Unknown location on 29.01.2023 19:20

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Very good website

Very easy to order. Order always comes quickly and on time. Very good prices. It would be great if I had the option to set up a standing order or something similar so that orders could go through automatically (subscription?) Thanks!

By from Unknown location on 29.01.2023 17:42

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Swift delivery

Swift delivery, easy to use website

By from Unknown location on 29.01.2023 17:37

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Quick and efficient service from…

Quick and efficient service from ordering to delivery.

By from Unknown location on 28.01.2023 17:23

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Significant price increase, way above the current level of inflation

The price of my regular repeat order rose by almost £50 , from £227, in July 2022 to £275 in January 2023. This was for a6 month supply I have been buying my contact lens from Contactlenses.co.uk, for many years and am a loyal returning customer. However given this huge, increase this time around, i will be looking elsewhere for my next 6 monthly purchase

By from Unknown location on 28.01.2023 16:55

Company replied:

Hello Mr Collins, Thank you for your feedback. I am sorry that the you have been affected by the rising prices by the manufacturers. They have increased prices so high that we can no longer absorb the cost. We have been working hard with our own brand of Crystal lenses to be able to offer customers a good quality lower price alternative. Please feel free to discuss a Crystal brand alternative with our support team who will be happy to assist you. Apologies again and thank you for your continued custom. Kind regards Hayley

Hayley Brown, 02.02.2023 17:58

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Fabulous customer service

Fabulous customer service ! Contact lenses very competitive price

By from Unknown location on 28.01.2023 14:20

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Most comfortable lenses I've had in 20…

Most comfortable lenses I've had in 20 years and a fantastic price.

By from Unknown location on 27.01.2023 19:47

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Found this company via my blue light…

Found this company via my blue light card, amazing value for the money, I will continue using this company!

By from Unknown location on 27.01.2023 17:13

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Absolutely rate this service

Absolutely rate this service! 99% of the time they have my order the only time my preferred lenses were out of stock I was offered an alternative at the same price, which were adequate. Great price, fast efficient service, only take a few days for delivery. Very reliable.

By from Unknown location on 26.01.2023 20:44

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Great service

Really quick delivery and although I’d made a mistake in my order, they sorted it quickly and without a quibble

By from Unknown location on 26.01.2023 18:09

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Absolutely brilliant customer service

Absolutely brilliant customer service - probably the best I have ever encountered. Awesome work guys!

By from Unknown location on 24.01.2023 19:20

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excellent service every time

I have been buying contact lenses for a long time with this company, they have always turned up on the next working day. I purchased some for my husband and his prescription was for one distance and one reading lens, as it is an unusual order the company emailed me to check that it was correct which I thought was great customer service, 10/10 as usual.

By from Unknown location on 24.01.2023 17:44

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The company itself is always great and…

The company itself is always great and quick delivery. I ordered my contacts this time and the majority of the lenses have been ripped when I've taken them out the solution

By from Unknown location on 24.01.2023 10:15

Company replied:

Hello Sapphire, Thank you for reviewing our services. I am sorry that on this occasion our products were not satisfactory. This is not the experience we want for our customers. One of our team will be in touch asap to resolve this for you. Apologies again, Kind regards Hayley

Hayley Brown, 27.01.2023 16:54

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Fast dispatch

Fast dispatch, excellent contact lenses, returning customer.

By from Unknown location on 23.01.2023 19:20

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Very Good Service

Efficient - Timely - Affordable.

By from Unknown location on 23.01.2023 00:21

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complete order and on time

complete order and on time

By from Unknown location on 22.01.2023 20:53

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Correct price

Correct price, quick, efficient, no fuss, helpful.

By from Unknown location on 22.01.2023 16:51

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Impeccable service every time!

I’ve used Contact Lenses.co.Uk for years for a few different sorts of lenses - they always have the prescription/lens I need and delivery takes no time at all. Impeccable service every time!

By from Unknown location on 21.01.2023 23:13

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Order replacement

I had a problem with the delivery of an order, once I informed them that my order hadn’t arrived, i was really happy with the speed at which they sent out a replacement order. They kept in contact with me to make sure that I received my order.

By from Unknown location on 20.01.2023 18:53

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Great Service

Always easy to select product, place order and delivery is quick. Thank you

By from Unknown location on 20.01.2023 17:58

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The lenses arrived very quickly.

The lenses arrived very quickly.

By from Unknown location on 20.01.2023 17:19

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Great customer service

On receiving my contact lenses I realised I had ordered the incorrect size. I contacted customer service who got back to me promptly and not only was happy for me to return them but also sent out the replacement straightaway. As always…great service from ContactLenses Uk.

By from Unknown location on 20.01.2023 16:55

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Contactlenens are very very good

Hi I have been using Contactlenes for for a few years and would like to say they have done very well fir me. Online site is very easy to use. Delivery is second to none. Once order is put on the system the contactlenes are with me 2 to 3 days.

By from Unknown location on 18.01.2023 20:44

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Delayed order

Even though the order was delayed due to the royal mail strikes the customer service were very helpful and apologetic even though it was clear it was not their fault and even offered to replace them if did not arrive.

By from Unknown location on 18.01.2023 17:59

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Great website!

Delivery quick, quality of lenses amazing too!

By from Unknown location on 18.01.2023 16:56

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quick and reliable service

quick and reliable service

By from Unknown location on 18.01.2023 14:17

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All ok thanks a lot

All ok thanks a lot

By from Unknown location on 17.01.2023 20:02

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Brilliant service as always

Brilliant service as always

By from Unknown location on 17.01.2023 18:42

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Excellent service

Excellent service. I have been using them for years. Would highly recommend!

By from Unknown location on 17.01.2023 17:01

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Excellent service as always and speedy…

Excellent service as always and speedy delivery.

By from Unknown location on 17.01.2023 04:46

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Great company

Great company. Quick delivery and unbeatable prices.

By from Unknown location on 16.01.2023 18:54

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Super fast delivery. Very affordable, Great value

Super fast delivery. The contacts I chose were at the lower price range but they are brilliant. Super comfy to wear. Will be ordering again.

By from Unknown location on 16.01.2023 18:54

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Easy to Order and speedy delivery.

Easy to Order and speedy delivery.

By from Unknown location on 16.01.2023 18:39

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Prompt email receipt and lenses arrived…

Prompt email receipt and lenses arrived the following day.

By from Unknown location on 16.01.2023 16:53

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Quality, low price, fast delivery

Good quality contact lenses for very low price. They were dispatched very quickly and good communication was made to update on each stage of the order. Very happy

By from Unknown location on 14.01.2023 17:49

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Very easy process to order and a very…

Very easy process to order and a very quick delivery. But the lenses I got the prescription I’ve used for the last two year. Something was not rite with the lenses. Was not able to read writing or any emails on my mobile phone. Never had this problem in the past. Just with the daily lenses I got. So got two months worth of daily lenses I cannot use.

By from Unknown location on 13.01.2023 18:11

Company replied:

Hello Trevor, Thank you for your review. I am sorry the lenses are not suitable. It does sound like perhaps you may have ordered the wrong powers or lens type. One of our support team will be in touch to resolve this for you. Kind regards Hayley

Hayley Brown, 16.01.2023 12:16

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Fantastic service

Really easy to roder and fast free delivery

By from Unknown location on 13.01.2023 15:33

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Contact lens delivery.

Delivered early, lenses correct type as ordered.

By from Unknown location on 12.01.2023 12:51

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Brilliant

Brilliant! Again. Quick and efficient service

By from Unknown location on 11.01.2023 19:19

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They delivered on time

They delivered on time. Great service.

By from Unknown location on 10.01.2023 17:32

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Order contact lenses 29th of December

Order contact lenses 29th of December. Got them on the 30th of December. Very pleased with the fast turnaround very happy with contact lenses. We will be ordering more.

By from Unknown location on 10.01.2023 16:57

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Never going elsewhere

Always spot on and great communication

By from Unknown location on 10.01.2023 15:27

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I'm advised when my lenses are…

I'm advised when my lenses are available and given an estimated delivery date.

By from Unknown location on 09.01.2023 20:19

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Excellent Customer Service

Excellent Customer Service. Goods arrived on time. Easy to access Web pages. Highly recommend this company to others wanting to order their contact lenses on line. Very competitive prices compared on other sites. Thank you for being very helpful.

By from Unknown location on 09.01.2023 18:36

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Highly Recommended!

I order regularly and always received a 5 star service! Much better value for money than the opticians and always in stock. Can’t fault them, highly recommended.

By from Unknown location on 09.01.2023 16:52

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Great product

Great product, great price, speedy delivery. All you could want from an online retailer. Recommend unreservedly.

By from Unknown location on 08.01.2023 17:01

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.