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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14158
4 stars:
791
3 stars:
272
2 stars:
170
1 stars:
284
based on 15675 customer reviews
4.8

Customer Reviews

Showing 801-850 of 15,675 items.
Excellent company I reported that i…

Excellent company I reported that i had not received my order so they sent a priority replacement order free of charge but later my order turned up,

By from Unknown location on 07.01.2023 18:18

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Used this company for years

Used this company for years. Really good. Quick delivery 😊

By from Unknown location on 07.01.2023 16:51

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My order came in record time and I’m…

My order came in record time and I’m really pleased with their products. Great choice and quick to order

By from Unknown location on 03.01.2023 18:12

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Always get my lenses here

Always get my lenses here. Great service and usually next day delivery

By from Unknown location on 03.01.2023 12:38

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Superb customer service!

Superb customer service! I had a nightmare due to the Royal Mail strikes. I placed an order for contact lenses at the start of December which were dispatched right away, I was even able to track the packing process at the warehouse! However, 3 weeks later and still no contact lenses. I was on the phone to Royal Mail for over an hour who confirmed my parcel was lost and no one had been informed due to the influx of calls and Royal Mail strikes. I contacted ContactLensesUK and told them that the parcel was lost and how I desperately needed the lenses in the next few days as I was going abroad. I used the customer service chat on the website who were always fast at replying and so helpful. They dispatched my contact lenses around 4pm that day and used a different courier (DPD) and they were at my door the next day. So thankful for their customer service.

By from Unknown location on 03.01.2023 11:53

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I asked online for a match for hubble…

I asked online for a match for hubble contacts as they don't dry on my eyes. The ones I received are very uncomfortable

By from Unknown location on 02.01.2023 18:09

Company replied:

Hello Catherine, Thank you for your review. I am sorry to hear that a suggested alternative was not a suitable match. One of our team will be in touch to discuss this with you directly. Apologies for any inconvenience caused. Kind regards Hayley

Hayley Brown, 04.01.2023 16:17

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Always on time .Very fast delivery

Always on time .Very fast delivery. Highly recommended! 5 STAR !

By from Unknown location on 02.01.2023 16:52

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Always excellent customer service

Always excellent customer service! This company go above and beyond to get your contact lenses to you in time. Great products, brilliant prices, lovely people 😊

By from Unknown location on 02.01.2023 13:00

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Simple and easy

Simple and easy. The way it should be

By from Unknown location on 01.01.2023 19:16

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Ordered on the 13th arrived on the 23rd…

Ordered on the 13th arrived on the 23rd as stock was out of date

By from Unknown location on 01.01.2023 17:25

Company replied:

Hello Mark, Thank you for your review. I am sorry to hear that your order was delayed. This was due to the stock being on back order with the manufacturer. I can see we sent your order on a priority delivery as soon as it arrived at our despatch centre. Apologies again and thank you for your patience. Kind regards Hayley

Hayley Brown, 04.01.2023 16:32

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Alway excellent service

Alway excellent service - used this company for years.

By from Unknown location on 01.01.2023 16:52

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Really good service

Such good service Sophie at customer service was amazing and so helpful definitely went above and beyond her duty highly recommend

By from Unknown location on 31.12.2022 19:17

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Good service

Very easy to order and arrived in the post super fast. A little expensive but worth it for the service.

By from Unknown location on 31.12.2022 18:03

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Very satisfied customer

Always an excellent and efficient service, thank you

By from Unknown location on 30.12.2022 20:15

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Timely delivery

Timely delivery - no issue with the lenses

By from Unknown location on 30.12.2022 18:07

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As always

As always. Good service

By from Unknown location on 30.12.2022 17:26

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Great value

Great value, very fast delivery time and excellent communication too, thank you

By from Unknown location on 30.12.2022 11:01

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They sent me the wrong ones for the…

They sent me the wrong ones for the second time and they are so uncomfortable and blurred vision

By from Unknown location on 30.12.2022 10:23

Company replied:

Hello Stacey, Thank you for taking the time to review our services. I am sorry that you received lenses which were not suitable. These were an alternative lens due to the required lenses being out of stock. A message asking if you were happy to proceed with an alternative will have been shown before payment, I am sorry if this was not noticed. I can see you have been in contact with our support team already and an alternative lens has been sent to you. Apologies again and thank you for your patience whilst we resolved this for you. Kind regards Hayley

Hayley Brown, 04.01.2023 16:22

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Never go anywhere else

The service I have used for a number of years has never let me down. My lenses arrive within a couple of days at the most. Fantastic service.

By from Unknown location on 29.12.2022 10:22

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Fantastic lenses

Fantastic lenses, fantastic price and fast delivery considering the postal strikes

By from Unknown location on 29.12.2022 00:09

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The customer service is great!

The customer service and order dispatch time is perfect. I have been ordering my contact lenses from this company for many years, and they never fail to disappoint.

By from Unknown location on 28.12.2022 14:34

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Not received lenses as above

Unfortunately not able to make a full review , not delivered by Royal Mail not withstanding that hey say they have I am a pensioner with some limiting disability i was not out on the 21st and 22nd they said attempted delivery on both days not true I wasn’t out , loath to order more fm you till this is resolved also they’ve had over a million complaints re non deliveries. Not your fault I know .

By from Unknown location on 27.12.2022 16:56

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Quick and easy to order and delivery on…

Quick and easy to order and delivery on time....Great quality product, will deffo use again

By from Unknown location on 27.12.2022 16:47

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First ordet

This was my first order and in spite of the Royal Mail postal strikes I received my order very quickly. I am very pleased with the product.

By from Unknown location on 27.12.2022 00:47

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Great lenses

perfect lenses , great fit and really comfy, delivery was very good

By from Unknown location on 26.12.2022 21:38

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Always fast efficient service !

Always fast efficient service !

By from Unknown location on 26.12.2022 19:14

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Ordered on Dec 5th..?

Ordered on Dec 5th, received an email Dec 15th saying they were on there way, didnt arrive till Dec 18th. 13 day from ordering before I received them, pretty abysmal TBH. Ive used this company for years now, they were great at first, postage was included in the price, that changed to postage added later on, then a distribution center was thrown into the mix taking your orders longer to arrive, now its down to 13 days, time to look elsewhere I think.

By from Unknown location on 26.12.2022 19:10

Company replied:

Hello Stewart, Thank you for your review. I am sorry that your order took longer than expected to arrive. Unfortunately your particular lens was delayed with the manufacturer. The recent postal strikes will have then affected you once the order left our distribution centre. We do offer free postage when you order over a certain value and all orders are sent out first class post. Apologies again for the delays and the inconvenience this will have caused. One of our support team will be in touch to discuss this with you. Kind regards Hayley One of our team will be in touch to resolve this for you. Apologies again for the delay and inconvenience. Kind regards Hayley

Hayley Brown, 29.12.2022 17:25

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Always fast delivery never any problems

Always fast delivery never any problems

By from Unknown location on 26.12.2022 13:43

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Exceptional service

Exceptional service, and value for money. 100% reliable.

By from Unknown location on 26.12.2022 11:01

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Quick and helpfull service

Quick and helpfull service

By from Unknown location on 24.12.2022 20:45

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A consistently reliable and efficient company

This company makes buying contact lenses simple and cost effective (as long as you know your prescription and the type of lens you need). The ordering process is quick and easy. Even with a post strike in progress my lenses arrived within what I felt was a reasonable time frame. If you get stuck you can speak to a human being. That is right away, no twenty minute wait listening to music. The people I spoke with were super friendly knowledgeable and helpful. I have used this company for years. No matter what problem I throw at them, they resolve it and get my lenses to me wherever I happen to be. Obviously, you need to go and get your eye health checked out periodically and make sure that your prescription is still right for you.

By from Unknown location on 24.12.2022 17:21

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Items never deliverer

Never received my order and still chasing up to receive any update!

By from Unknown location on 24.12.2022 15:30

Company replied:

Hello Anna, Thank you for your review. I am sorry that your order has been delayed with our delivery partners, and thank you for making us aware of this. I can confirm your order left us on the 12th December and apologise that the recent postal strikes have affected you. One of our team will be in touch to resolve this for you. Apologies again for the delay and inconvenience. Kind regards Hayley

Hayley Brown, 29.12.2022 17:17

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Very good service

Delivery very quick , and staff very helpful on phone.

By from Unknown location on 23.12.2022 21:25

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Fast delivery good lenses and cheap

Fast delivery good lenses and cheap

By from Unknown location on 22.12.2022 19:28

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I have been using this company for a…

I have been using this company for a while now and always pleased with the prompt service. The lenses are excellent quality. The price is very fair and no need for a contract just order what you need when you need them. Highly recommend them them.

By from Unknown location on 22.12.2022 18:41

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Quality over cheap alternatives

Used for years. Usually quick & reliable. Expensive for decent lenses and push poor alternatives (but we're all different). Such as ACUVUE v CRYSTAL. Latter only ok for max 6 hours; former, though 2/3 times cost, can last at least 24 hours (not recommended but easily 18 hours). Suggest you folks focus on value for quality!?

By from Unknown location on 22.12.2022 04:46

Company replied:

Hello Michael, Thank you for your review our our products. As a replacement lens site, we offer a wide range of lenses at a range of prices. Our Crystal lenses is one of the cheapest daily lenses available and the highest rate of our returning orders. I am sorry to hear that the Crystal lenses were not a suitable alternative for you. It is recommended you wear a lens that is suitable for you. Kind regards Hayley

Hayley Brown, 23.12.2022 14:39

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Great service

Great service, extremely reliable

By from Unknown location on 21.12.2022 22:06

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The company did very well

The company did very well

By from Unknown location on 21.12.2022 10:29

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Excellent service

Excellent service, fast delivery, very organised and joyful company. Everyone who needs lenses should use them.

By from Unknown location on 21.12.2022 00:35

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Went above and beyond with last order

Went above and beyond with last order, arrived next brilliant service

By from Unknown location on 20.12.2022 21:01

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Super fast delivery and great value…

Super fast delivery and great value lenses. 10/10! Would highly recommend!

By from Unknown location on 20.12.2022 20:25

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Simple

Simple, quick and straightforward.

By from Unknown location on 20.12.2022 20:24

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Excellent site and awesome service 😃

Website was very easy to use, clear pricing, great selection of lenses and delivery very fast with excellent communications / tracking notifications throughout (even on standard delivery). Cannot rate this site highly enough ⭐️⭐️⭐️⭐️⭐️

By from Unknown location on 20.12.2022 19:26

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Excellent service and fast delivery.

Excellent service and fast delivery.

By from Unknown location on 20.12.2022 18:47

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Great service

Great service

By from Unknown location on 20.12.2022 16:59

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My order got lost in the post contacted…

My order got lost in the post contacted customer services and a new pack was sent out via courier service the next day

By from Unknown location on 19.12.2022 20:14

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Always happy with the service from this…

Always happy with the service from this company. Confirmation email to let me know when my order was due, delivered as promised.

By from Unknown location on 19.12.2022 16:40

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Excellent service and quick delivery

Excellent service and quick delivery

By from Unknown location on 19.12.2022 12:45

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no good For me

For me, yes you can read with a struggle but every thing shrank appreciably and driving an absolute no no! An expensive experiment

By from Unknown location on 19.12.2022 10:32

Company replied:

Hello Sabini. Thank you for your review. I am sorry that an alternative lens you tried was not suitable. A multifocal lens is a complex lens and should be fitted by an optician before trying. One of our support team will be in touch to resolve this for you. Kind regards Hayley

Hayley Brown, 19.12.2022 20:05

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Great service with good products and…

Great service with good products and the option of cheaper alternatives to try.

By from Unknown location on 19.12.2022 00:09

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.