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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14158
4 stars:
791
3 stars:
272
2 stars:
170
1 stars:
284
based on 15675 customer reviews
4.8

Customer Reviews

Showing 851-900 of 15,675 items.
Due to Royal Mail strike my order was…

Due to Royal Mail strike my order was delayed. Customer Service were excellent and sent out another order using DPD and my lenses arrived the next day. I've been using this company for eight years. They have never let me down and are super efficient. Many thanks

By from Unknown location on 18.12.2022 23:21

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Excellent Service

Excellent service as always, easy to order, pay and good tracking on my account, never had a problem!

By from Unknown location on 18.12.2022 20:55

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My last order was great as I reverted…

My last order was great as I reverted to the more expensive lenses we have always ordered before we started buying the Crystal lenses which were much cheaper. The last order of Crystal lenses on 8th Nov was disastrous. The lenses are for my son and were of poor quality, kept splitting, resulting in sore weepy eyes and even split whilst he was at work resulting in a 2 hour round trip for me with spares as he couldn’t drive his digger and couldn’t get home. Will never buy these cheap Crystal lenses again.

By from Unknown location on 18.12.2022 19:00

Company replied:

Hello June, Thank you for your review. I am very sorry to hear that one of the products you purchased appeared faulty. Thank you for bringing this to our attention. One of our support team will be in touch to discuss this further. Kind regards Hayley

Hayley Brown, 19.12.2022 20:11

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Excellent service

Excellent service. Excellent delivery

By from Unknown location on 18.12.2022 18:48

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As always fantastic service

As always fantastic service. Kept up to date with delivery. Contacts great thank you will be ordering again.

By from Unknown location on 18.12.2022 18:06

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Very helpful and communicative

My previous order didn’t turn up but they quickly got another order sent to me via courier. Very communicative and very helpful.

By from Unknown location on 18.12.2022 17:56

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Good contacts at a good price

Good contacts at a good price, and prompt delivery

By from Unknown location on 18.12.2022 17:01

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Fast delivery

Fast delivery, correct order. Good lenses and good price

By from Unknown location on 18.12.2022 16:52

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Really happy every time I order.

Really happy every time I order from Contactlenses.co.uk. Always very efficient in all aspects of my requirements. Very easy to place a repeat order and if I complete early enough I receive my lenses as early as the next day.

By from Unknown location on 17.12.2022 21:54

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Delivery was slow

Delivery was slow

By from Unknown location on 17.12.2022 11:31

Company replied:

Hello Oliver, Thank you for your order and apologies for the delay you have experienced. Unfortunately the recent strikes and time of year will have had an affect on our delivery times and I can confirm your order left our despatch centre on time. We thank you for your patience and understanding regarding this unavoidable delay. Apologies again, Kind regards Hayley

Hayley Brown, 19.12.2022 20:16

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Fast delivery

Fast delivery, next day. Saving me a fortune every month and no problems with the lenses.

By from Unknown location on 16.12.2022 17:53

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Still haven't received my order

Still haven't received my order! Very frustrating.

By from Unknown location on 16.12.2022 17:14

Company replied:

Hello Samantha, Thank you for taking the time to review our services. I am sorry to hear that the recent postal strikes have had an affect on you receiving your lens delivery. I can see you made contact with us regarding this on the 16th and a replacement order was sent to you, and a confirmed delivery was made today. Apologies again for the delay and any inconvenience this may have caused. Kind regards Hayley

Hayley Brown, 19.12.2022 20:08

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GREAT LENSES & LENS SOLUTIONS, GREAT COMPANY

I have been using contactlenses.co.uk for years now. Good company. I always get what I ordered and they try to deliver as quickly as possible (not easy with all the Strikes going on). I have had both contact lens Solutions and Daily Disposable lenses and have been very pleased with them. Good value compared with the Opticians but I know I am getting a genuine and safe product.

By from Unknown location on 16.12.2022 12:34

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Would recommend

Orders are always on time, the customer care is very good and prices competitive.

By from Unknown location on 15.12.2022 19:46

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Haven’t bloody arrived yet probably due…

Haven’t bloody arrived yet probably due to Royal Mail or they are lost

By from Unknown location on 15.12.2022 17:12

Company replied:

Hello Mark, Thank you for your review and making us aware of your non-delivery. As you know the postal strikes have had a huge impacts on deliveries, however we would have anticipated the parcel making it to you by now. One of our team will be in touch to look into this and resolve it ASAP. Apologies again, Kind regards Hayley

Hayley Brown, 15.12.2022 19:44

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Really good service and quick delivery…

Really good service and quick delivery every time

By from Unknown location on 13.12.2022 21:18

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Fantastic customer Service

Fantastic customer Service. .

By from Unknown location on 13.12.2022 21:17

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Easy to order

Easy to order, quality product and a speedy delivery. What more can you ask for .......Brilliant !

By from Unknown location on 13.12.2022 20:42

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Super service!

Great price, excellent service, fast delivery and all organised from my sofa. Couldn't ask for more!

By from Unknown location on 13.12.2022 19:07

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Always a pleasure dealing with…

Always a pleasure dealing with Contactlenses.co.uk. Very quick and efficient service and great communication.

By from Unknown location on 13.12.2022 16:53

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My package never arrived

My package finally arrived. Affected by strikes.

By from Unknown location on 12.12.2022 20:44

Company replied:

Hello Samuel, Thank you for your review and making us aware of your non-delivery. As you know the postal strikes have had a huge impact on deliveries, however we would have anticipated the parcel making it to you by now. One of our team will be in touch to look into this and resolve it ASAP. Apologies again, Kind regards Hayley

Hayley Brown, 15.12.2022 19:50

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Always delivered in a timely manner

Always delivered in a timely manner, no problems and good customer service. Great product and will continue to order :)

By from Unknown location on 12.12.2022 16:49

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Contact lenses arrived promptly and…

Contact lenses arrived promptly and used the advise line who were very polite and helpful

By from Unknown location on 12.12.2022 16:10

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Excellent service

Excellent service. Had an issue with a delivery that didn’t come to my holiday location. Contacted the team and was told that it was a Royal Mail issue. I needed lenses so said I would order more to my home as I was returning from holiday. Contact lenses Co uk gave me express shipping for no extra cost.

By from Unknown location on 12.12.2022 16:01

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Brilliant service as ever

Brilliant service as ever, although the ones I ordered via Royal Mail are stuck in their packing room for the last two weeks. Tick the DHL option if you want lenses timely!

By from Unknown location on 12.12.2022 10:16

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Fantastic service

Been using these for a long time. They've never let me down with delivery and their lenses are perfect - better than my opticians well known brand.

By from Unknown location on 11.12.2022 23:49

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I paid £5 next day delivery and…

I paid £5 next day delivery and received lenses 3 days later

By from Unknown location on 11.12.2022 19:32

Company replied:

Hello Debra, Thank you for your review. I am sorry that your order did not arrive when expected. Due to the recent and on-going postal strikes, customers were advised before payment that delays during delivery will occur and this also affected Next Day delivery. Apologies again for the inconvenience this may have caused. Kind regards Hayley

Hayley Brown, 12.12.2022 20:36

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I really like the lenses but it took…

I really like the lenses but it took far too long for delivery. The other place I use delivers next day if ordered before 10pm, including weekends. It doom almost a week to get my lenses which was less than ideal as I had run out. I do appreciate that royal mail have had strikes however, I don't think they were striking when I was awaiting delivery, regardless, there are other couriers. Not sure whether I will order again from here or not.

By from Unknown location on 11.12.2022 18:33

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been a customer for years

been a customer for years, never any issues and always very helpful when needed. During an eye test vision express advised against ordering online and instead wanted me to pay £30 for what i found to be a less adequate brand name alternative to my usual crystal clear £8 lenses lol understandable but sneaky and would have cost me about £520 a year more if i had listened to the Vision express optician Ive never had any issues with the lenses i order and i always go for the cheapest and they are still equally as good if not better than all of the brand named samples ive tried over the years.

By from Unknown location on 11.12.2022 18:01

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Great Company for all Eye Products.

Great choice of products on the website, easy ordering, prompt postage, great communications and of course great prices. Keep it up.

By from Unknown location on 10.12.2022 22:00

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Fast efficient and accurate

Fast efficient and accurate

By from Unknown location on 10.12.2022 20:26

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Easy ordering

Easy ordering, well packaged and prompt delivery

By from Unknown location on 10.12.2022 17:07

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The delivery was much later than…

The delivery was much later than expected and so my order didn’t reach me, because I was only staying at the delivery address temporarily. I tried to contact the customer service by phone and email but no response. Update on 12 Dec. I phoned the customer service again today and got through. They explained why the delay was and have refunded me straight away. So, I am giving them 2 more stars from the original 2 stars. I am happy with the solution.

By from Unknown location on 10.12.2022 12:53

Company replied:

Hello Weiwei, Thank you for your review. I am sorry that your order did not arrive when expected. Due to the recent and on-going postal strikes, customers were advised before payment that delays during delivery will occur. Apologies again for the inconvenience this may have caused. Kind regards Hayley

Hayley Brown, 12.12.2022 20:44

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Always quick on delivery

Always quick on delivery. Always satisfied

By from Unknown location on 09.12.2022 14:08

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The products are really poor and…

The products are really poor and experiences most of the contacts breaking before they even make it to my eye

By from Unknown location on 09.12.2022 11:02

Company replied:

Hello Beth, Thank you for your review and feedback on our products. I am sorry to hear this was not a positive experience and the lenses were not suitable. One of our team will be in touch to resolve this for you. Kind regards Hayley

Hayley Brown, 12.12.2022 20:50

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Let down twice

Was running low, so order some fresh lenses. Mindful of the recent strike action, I allowed time for this. However, over a week later there was still no site of my order within the system. I contacted them, and they kindly agreed to send out more, this time 24 hour tracked. However, I have yet to receive this (nor are this yet with Royal Mail) over 2 days later too. I've subsequently (on Tuesday) ordered elsewhere, and have just received. Safe to say will be my last order with them

By from Unknown location on 08.12.2022 16:49

Company replied:

Hello Sie, Thank you for your review and I am sorry to hear that you have been affected by the recent postal strikes. I can confirm your order left us on time and a replacement order has also been sent out. One of our support team will be in touch to resolve this for you. Apologies again, Kind regards Hayley

Hayley Brown, 08.12.2022 19:49

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I have been ordering from this company…

I have been ordering from this company for at least a decade. Couple of hiccups only and the fantastic response from them to resolve the issue. I am really really happy with them

By from Unknown location on 08.12.2022 00:32

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Quick delivery

Quick delivery, no hassle, reasonably priced.

By from Unknown location on 07.12.2022 17:01

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Great quality daily lenses much cheaper…

Great quality daily lenses much cheaper than opticians, fast delivery. Would recommend highly.

By from Unknown location on 06.12.2022 10:39

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Very easy to order and delivery time…

Very easy to order and delivery time was good

By from Unknown location on 05.12.2022 19:00

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Always given an estimated delivery…

Always given an estimated delivery date. Usually arrives well before the date. Packaging has been changed so now fits through the letter box

By from Unknown location on 05.12.2022 17:53

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I have found contactlenses.co.uk an…

I have found contactlenses.co.uk an honest company that provides what it promises. The lenses are exactly what I want and affordable and the customer service is unmatched

By from Unknown location on 05.12.2022 09:31

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Repeat orders

The website does not offer an alternative lens when the usual one is no longer available. Also the postage used to be much quicker

By from Unknown location on 04.12.2022 18:21

Company replied:

Hello Linda, Thank you for your review. I apologise your usual lens is no longer available. If you need any help ordering an alternative lens, please feel free to contact our support team. Kind regards Hayley

Hayley Brown, 07.12.2022 12:01

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Fantastic lenses / lenses and help when I’ve…

Fantastic lenses / and help when I’ve needed it

By from Unknown location on 03.12.2022 21:51

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Delivered promptly

Delivered promptly. I made sure there was someone to sign for the package as I have had an issue with that in the past

By from Unknown location on 03.12.2022 18:06

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What a great supplier

I was let down by a well known contact lenses site (3 weeks with no communication whatsoever to tell me the lenses I ordered were discontinued, payment taken, no apology when I enquired), and so tried Contactlenses.co.uk fot the first time. It won't be the last - good selection, easy ordering, amazing price, fast delivery. lenses were for my daughter who says they're great. very pleased.

By from Unknown location on 03.12.2022 17:53

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Not arrived yet

Not arrived yet. May be due to post office strike and delays.

By from Unknown location on 02.12.2022 17:01

Company replied:

Hello William, Thank you for your order and apologies for the delay you have experienced. Unfortunately the recent strikes and time of year will have had an affect on our delivery times and I can confirm your order left our despatch centre on time. One of our team will be in touch to check in on this delivery with you. Apologies again, Kind regards Hayley

Hayley Brown, 07.12.2022 11:59

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Great service as always.

Great service as always.

By from Unknown location on 02.12.2022 16:58

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Very fast service.

Very fast service.

By from Unknown location on 30.11.2022 20:02

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Great service

Using them for a few years now, good prices, great service, very easy to use website, strongly recommended!

By from Unknown location on 30.11.2022 17:01

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.