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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14189
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15708 customer reviews
4.8

Customer Reviews

Showing 10,651-10,700 of 15,708 items.
Service

Phone on a Sunday Delivered on a Tuesday.Cannot fault the service.

By from Unknown location on 28.03.2016 18:31

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excellent service.

ordered Tuesday delivered Wednesday can't ask for better than that.

By from Unknown location on 28.03.2016 15:18

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loyal customer

The website was so easy to use. The information I got to confirm my order was straight forward. I was completely shocked to see my order next day Would recommend to anyone to use

By from Unknown location on 28.03.2016 15:11

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Very quick delivery, very easy service to use!

Very quick delivery, easy to use service

By from Unknown location on 28.03.2016 15:03

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Thanks

Thanks for re-sending me the right ones!

By from Unknown location on 26.03.2016 15:12

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Brilliant

Never had an issue with the products or service. It's always very prompt. Delivery is the best, i can always order last minute and get it delivered next day. The only time i go to the optician is to get my eyes tested, but all my prescripted lenses are from here as they are alot quicker to order, saves me waiting around for a weeks. I recommend everyone to use this service for contact lenses.

By from Unknown location on 25.03.2016 19:13

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Complaint

I still haven't received my order and have had no confirmation of what's happening I had to ring on Thursday and told to ring back after 5 days. I have paid for these items and should not have to chase them up

By from Unknown location on 25.03.2016 18:29

Company replied:

Hello Joanne, Thank you for your order. Please accept my sincere apologies for the delay in receiving your order. You should not have had to wait this long for your order and it seems that Royal Mail have lost the parcel. I am also sorry that you have had to chase with us. Our Customer Support team have now been in contact with you and your order has been sent again to you on a next day service and will be with you tomorrow before 1pm. I hope that this resolves everything for you and I am confident that next time to order we will be get your order to you in our usual speedy time. Kind regards, Sophie Contactlenses.co.uk

, 29.03.2016 14:31

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Comfortable and well-priced

These contacts are really comfortable. I used to wear the AirOptix ones. More expensive of course. These are as good and better prices.

By from Unknown location on 25.03.2016 16:00

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Execillent ⭐⭐⭐⭐⭐

Very quick on delivery never let me down.

By from Unknown location on 25.03.2016 14:53

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The best

I am very happy and order from contactlenses.co.uk for a long time. The delivery is very fast and the service friendly and efficient!

By from Unknown location on 24.03.2016 18:49

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Unacceptable - over a week and still no lense!

I am very disappointed with the experience i am having. I ordered the lense a week ago and still have not had any through the post! When it clearly says on the website it should not take this long!! I would appreciate an apology and my contacts. I feel like this will be the last time i'd be using this site considering i haven't recieved any updates!

By from Unknown location on 24.03.2016 18:26

Company replied:

Hello Farah, Thank you for your email and for taking the time to leave a review. I am sorry you have not yet received your order. The order was sent to you on the 16th and so should have arrived with you by now. We were not aware that it hadn't arrived, however now we know we will get that resolved for you as soon as possible. Our customer support team has been in contact to confirm some details. Again I apologise for any inconvenience this has caused and we will get your order to you as soon as possible. Kind regards, Sophie Contactlenses.co.uk

, 29.03.2016 15:18

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Very good

Excelente delivery time .! Very reliable company .

By from Unknown location on 24.03.2016 15:57

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Easy, quick and reliable

I find ordering incredibly easy. The website was easy to navigate first time around, but on this occasion, I particularly liked the 'Instant Reorder' button on the despatch email of my last order because my requirements hadn't changed - it was extra easy! They're very reasonably priced. They arrived next day as promised and were well packaged. I've already used one set (I get the Crystal 1 Day - a box for each eye because I require two different strengths) and I had no problems. Would highly recommend!

By from Unknown location on 24.03.2016 15:44

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Brilliant and fast

Brilliant and fast amazing

By from Unknown location on 23.03.2016 21:45

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Repeat Order

Ordered right and left contact lenses repeat order. Could not add to basket together and had to do two seperate orders which meant two deliveries.

By from Unknown location on 23.03.2016 20:54

Company replied:

Hello, Thank you for your order and for taking the time to leave a review. I am sorry you were not able to order your lenses as easily as we would like. The website currently does not allow to different orders to be combined. You are able to add to existing orders, so could reorder one set of lenses for one eye and then add the lenses for the other eye. I have also passed your feedback on the management and web team so they can have a look at what can be done inthe future to make this easier. Thanks again for your comments which will help improve the service we offer to you and others. Kind regards, Sophie Contactlenses.co.uk

, 29.03.2016 15:33

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Great prices and quick delivery

Always impressed by the speed of despatch and delivery - never more than a couple of days to wait. Good prices relative to other places too.

By from Unknown location on 23.03.2016 20:21

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Superb 👌🏼

I was a bit weary buying from this company as couldn't see how they could provide such a service at such a great price. How wrong was I!! They fit like a dream, are absolutely weightless and are the company I've been longing for. I'll never get contact lenses from anywhere else ever again! A superb service at superb prices. Anyone who is considering getting lenses from this company should definately do so. The money you will save will make such a difference. Thank you for such an amazing breakthrough. See you in 6 months :) xx

By from Unknown location on 23.03.2016 19:24

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Quick reliable service

My lens were delivered within 2 days of ordering. A fast and reliable service that I'd recommend to anyone.

By from Unknown location on 23.03.2016 17:16

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Always reliable

Always reliable and good value.

By from Unknown location on 23.03.2016 15:43

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Quickest delivery ever

I've never experienced such quick delivery with any company. You can order in the afternoon and your contact lenses will arrive the next day. Products are also very affordable but still of good quality, which is important when you're choosing single use contacts on a budget.

By from Unknown location on 23.03.2016 15:20

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Good service :)

Got exactly what I asked for delivered quickly. Cannot ask for more

By from Unknown location on 23.03.2016 15:13

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Prompt service

Easy to order, fast and efficient service, every time!

By from Unknown location on 22.03.2016 20:57

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It is very good

The delivery is very prompt.

By from Unknown location on 22.03.2016 20:55

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excellent service

Quick delivery and comfy lenses at a reasonable price. Can't ask for more.

By from Unknown location on 22.03.2016 20:35

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Long time customer

I have bought from the company for a while, still very easy and speedy service. I've noticed a few lenses ripped of late and the price has been going up.

By from Unknown location on 22.03.2016 18:04

Company replied:

Hello Vicky, Thank you for your review and for taking the time to leave a review. I am sorry that a few of your lenses have ripped. This is most unusual for the Focus Dailies and the lenses we supply come straight from the manufacturer. If this should happen again please contact our customer support team who will be able to help you. We try to keep our prices as low as possible but occasionally we do have to make price increases, although our buying team is always looking to supply the lenses at the best possible price. Thank you again for your feedback. Kind regards, Sophie Contactlenses.co.uk

, 29.03.2016 15:48

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Absolutely fantastic

Had no problem ordering it was so easy and the contact lenses arrived within a few days and great value I'm saving £25.00 a month

By from Unknown location on 21.03.2016 17:34

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Great service

Does what is says on the tin

By from Unknown location on 21.03.2016 09:01

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excellent company

what customers want ......cheap and reliable ...

By from Unknown location on 21.03.2016 07:51

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quick service.

have ordered from this site few time´s, very good service, you get the lenses in through the letterbox two days after ordering. have not had any trouble with anything, and very handy to be able to order without the hassle of getting a prescription first.

By from Unknown location on 19.03.2016 21:47

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contact lenses

Easy to order and great delivery service. Ordered Friday lunchtime received the next day via Royal Mail

By from Unknown location on 18.03.2016 18:30

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Arrived next day

Brilliant service

By from Unknown location on 18.03.2016 17:46

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Easy ordering all round

Right from the get go this has been an easy experience, and the delivery was very quick. I will come back to this site.

By from Unknown location on 18.03.2016 17:45

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Excellent!!

Really fantastic service, well done!

By from Unknown location on 18.03.2016 03:00

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excellence!

Excellent service, fast and efficient.

By from Unknown location on 17.03.2016 18:18

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Good quick service

Easy to order and quick delivery. Reliable service.

By from Unknown location on 17.03.2016 15:31

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Exceptional....

Exceptional service, price and customer service. I wouldn't shop anywhere else.

By from Unknown location on 17.03.2016 15:26

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Brilliant

Very quick and efficient, as always. I am a repeat visitor and have always been impressed with the service given.

By from Unknown location on 17.03.2016 15:19

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Delivery did not arrive

I received an e-mail confirmation that my delivery of lenses had been despatched on 8th March, however, by the 14th, they had still not arrived. Usually delivery from this company is extremely prompt, but this was quite disappointing. On contacting contactlenses.co.uk and chasing this up, a delivery was sent out to me which I received on the 16th thankfully. Whilst I have never had any problems in receiving my deliveries in the past from this company, this did cause me an inconvenience in having to wear glasses for 3 days which I don't normally have to do

By from Unknown location on 17.03.2016 15:14

Company replied:

Hello Jeannette, Thank you for taking the time to leave a review. I am very sorry that on this occasion your order did not arrive. Your order was sent with our free, first class delivery with Royal Mail. It seems that on this occasion Royal Mail lost your parcel, this is a rare occurrence. As soon as we were aware of the issue we sent another order to you. Again I apologise for the inconvenience this caused you and that your expectations for delivery were not met. I am confident that next time you order we will get your delivery to you in our usual speedy manner. Thanks for your feedback and we look forward to welcoming you back soon. Kind regards, Sophie Contactlenses.co.uk

, 17.03.2016 18:29

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Excellent service

Excellent service, very quick delivery

By from Unknown location on 17.03.2016 15:01

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next day delivery ? brilliant

next day delivery ? brilliant

By from Unknown location on 17.03.2016 11:44

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Reliable

Good choice and a reliable delivery

By from Unknown location on 16.03.2016 17:57

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A supplier who caters for my needs

I don't wear contacts everyday so a months supply could last 3-4 month, contact lenses.co.uk lets me order when I'm ready to order and is probably the cheapest supplier around and I generally receive my lenses within 48 hours which is why I've used them for over 3 years.

By from Unknown location on 16.03.2016 17:35

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Fantastic service every time!

Faultless service every time! Highly recommend.

By from Unknown location on 16.03.2016 17:14

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Excellent..!

I've been a customer for 6 years or more and they have been nothing short of excellent with superb prices.

By from Unknown location on 16.03.2016 17:11

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Faultless service

Such an efficient service. My order was confirmed as despatched within about 30 minutes - can't fault them.

By from Unknown location on 16.03.2016 16:27

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Amazingly Good

Good seller that you will never have trust issue to trade with, excellent after sales service too. Seriously, been a loyal customer for years as never got disappointed!

By from Unknown location on 16.03.2016 15:18

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Best way to buy lenses

Been buying my contact lenses in this way over last four years and I've never been let down. Live in Northern Ireland and lenses arrive within 24 hours and no extra charge for postage. Great service and recommend it to all my friends.

By from Unknown location on 16.03.2016 08:24

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Easy to order and delivered within a couple of days.........I'll order from them again without hesitation.

Easy to order and delivered within a couple of days.........I'll order from them again without hesitation.

By from Unknown location on 15.03.2016 22:29

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Very fast and reliable service! :)

Having been using this site for a few years and even when i am down to my last pair of contact lenses, i always get my lenses next day and never had problems.

By from Unknown location on 15.03.2016 18:56

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Excellent

I live in Jersey Channel Islands, my lenses arrived in 2 days which is amazing (standard delivery usually takes 3-5 days). Highly recommended :)

By from Unknown location on 15.03.2016 17:01

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.