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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14170
4 stars:
792
3 stars:
272
2 stars:
170
1 stars:
284
based on 15688 customer reviews
4.8

Customer Reviews

Showing 1,151-1,200 of 15,688 items.
Can not fault them

Can not fault them. Used the website for years and wouldn’t go anywhere else. Quick easy and reliable:

By from Unknown location on 28.08.2022 15:52

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Fast delivery at an amazing price.

Fast delivery at an amazing price. Had to wait over a week for replacement lenses from my optician after they messed my prescription up - ordered lenses from Contactlenses.co.uk and received them next day - good quality and loads cheaper than my high street optician

By from Unknown location on 28.08.2022 12:37

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Tried them for 1st time came with in 2…

Tried them for 1st time came with in 2 days of ordering they no different to what i was buying just a lot cheaper will be ordering more

By from Unknown location on 27.08.2022 16:12

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An initial small problem sorted with…

An initial small problem sorted with politeness and efficiency. Excellent service

By from Unknown location on 27.08.2022 15:47

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Incredibly good service

Incredibly good service. Straight forward, no issues, resolved my problem immediately! even though my order was two months prior! Thank you Sophie in Customer Care.

By from Unknown location on 27.08.2022 15:21

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Excellent experience for one more time…

Excellent experience for one more time with contactlenses.co.uk. Fast shipping and the acuvue lenses are top quality for a fraction of the cost.

By from Unknown location on 26.08.2022 18:14

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Odd and disappointing experience

Firstly received a random item (which I think was an issue with the courier company not ContactLenses), but since using the lenses for 4-5 days, they're really thick and just don't sit on my eyes at all sadly.

By from Unknown location on 26.08.2022 18:05

Company replied:

Hello Steph, Thank you for your review and raising this with us. I can see our support has already dealt with this unusual issue. Apologies again and for any inconvenience caused. Kind regards Hayley

Hayley Brown, 05.09.2022 19:13

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Good communication

Ordered 2 different contact lenses strength and was notified by email that one prescription strength was not currently in stock and expected date that this would be in stock. Was also offered the option to wait until in stock to send both contact lenses or send in-stock lenses first and send the other lenses afterwards for free delivery. Good communication from staff and managed expectations of possible delays with delivery.

By from Unknown location on 26.08.2022 17:22

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Not used the new lenses yet

Not used the new lenses yet, just finishing my old one’s off. Ordering was easy and delivery was quick, cant add anymore just now.

By from Unknown location on 26.08.2022 16:53

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Great service and great price 👍 swift…

Great service and great price 👍 swift delivery 🚚

By from Unknown location on 26.08.2022 16:50

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A fast and efficient service

A fast and efficient service

By from Unknown location on 26.08.2022 15:51

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Perfect size and eye strength

Perfect size and eye strength. Arrived quicker than expected and great communication during all stages of order delivery

By from Unknown location on 26.08.2022 15:49

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Lots of products to choose from

Lots of products to choose from, reordering facility, reordering reminders, great prices, super quick delivery.

By from Unknown location on 25.08.2022 19:36

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Great lenses at good price

Easy to order with fast delivery. Been using for a couple of years , no problems. Only wear them for playing golf, perfect.

By from Unknown location on 25.08.2022 16:51

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Excellent service

Excellent service, delivered on time, contact lenses perfect.

By from Unknown location on 25.08.2022 16:37

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Fantastic service as always

Fantastic service as always, efficient service, quality product at very competitive price, excellent!

By from Unknown location on 25.08.2022 16:11

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order arrived late but compensation was given

My order was late by a few weeks however I did receive my order plus a full refund as compensation.

By from Unknown location on 24.08.2022 12:29

Company replied:

Hello Stacey, Thank you for your review. I am sorry that your order was delayed. I can confirm we were waiting for the replacement order to be sent before we set the order to refund. I can confirm the order has now been refunded. Apologies again for the delay and for the inconvenience caused. Kind regards Hayley

Hayley Brown, 05.09.2022 19:11

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Always perfectly on time

Always perfectly on time, best quality contact lenses! Thank you!

By from Unknown location on 23.08.2022 20:23

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Just googled to find cheap ones

Just googled to find cheap online contacts as I'm an occasional user. very happy with the service. posted very quickly, and wonderfully priced. Contacts a little scratchy, but I did but the cheapest one to go swimming on Holiday!! Will definitely use again. Thanks

By from Unknown location on 23.08.2022 16:45

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Always excellent service

Always excellent service, have used them for several years.

By from Unknown location on 23.08.2022 16:39

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Impeccable

Been using contactlenses.co.uk for a few years now. Brilliant! Always keep you updated on the order and always deliver on time. Fuss free.

By from Unknown location on 23.08.2022 16:22

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Excellent customer service.

Excellent customer service. I recently left Specsavers Lensmail after 25 years due to the cost and their less than perfect eye tests/customer service. I decided to give Contactlenses.co.uk a try as their prices were half of what I was paying with Specsavers. I'm more than impressed! This company really knows how to look after their customers. Lenses are delivered quickly and the after-sales service is top-notch. I'm very happy. I will be using them for many more years to come.

By from Unknown location on 23.08.2022 14:53

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SLOW DELIVERY

Normally very quick service but this time took a long time to receive.

By from Unknown location on 23.08.2022 12:39

Company replied:

Hello Rachel, Thank you for your review. I am sorry that this time your order took a little longer than expected to arrive. Unfortunately this time your lenses were not instock and we were awaiting a large delivery. I can see we added priority delivery once arrived to ensure they reached as soon as possible once leaving us. Apologies for the inconvenience this caused you. Kind regards Hayley

Hayley Brown, 24.08.2022 10:22

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Delivery time is too long

Delivery time is too long. Used to be much faster.

By from Unknown location on 22.08.2022 20:04

Company replied:

Hello Paul, Thank you for your review. I am sorry that this time your order took a little longer than expected to arrive. Your order left us on time so can only assume our delivery partner was delayed in getting the order to you. Apologies for the inconvenience this caused you. Kind regards Hayley

Hayley Brown, 24.08.2022 10:23

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Still a happy customer after 20 years!

I've used ContactLenses for around 20 years and never had any sort of a problem with them. Orders seldom take more than a few days to arrive, and I'm never emailed with unsolicited information - unlike many other on-line providers. When I re-ordered recently I was informed that I could save a significant amount of money by changing to a different lens manufacturer, and so ContactLenses are now taking less money from me. Wow! That's a level of honesty that's not around very much. I'm a very happy customer.

By from Unknown location on 22.08.2022 16:47

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Dry and Nasty …

The contacts become unbearable to wear after about two hours. They are dry and horrible. I was absolutely gutted as read through everything and expected greatness.

By from Unknown location on 22.08.2022 16:03

Company replied:

Hello Rebecca, Thank you for your review of our product. I am sorry that the lens ordered was not suitable and caused discomfort. One of our support team will be in touch to discuss this directly with you. Kind regards Hayley

Hayley Brown, 24.08.2022 10:17

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No 1 for me!

I have been ordering contact lenses from them for years. They never let me down. Fast delivery good price and quality

By from Unknown location on 22.08.2022 16:03

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Replacement Contact Lenses

I had a problem with the contact lenses that I ordered as they were different from my usual ones which were not available. When I called to see how this could be resolved I received an excellent response and they were extremely apologetic. They replaced the whole order even though I had used some which arrived in the post the next day. Fantastic customer service with no quibble.

By from Unknown location on 22.08.2022 15:59

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This must be 5 Stars,and beleive me i…

This must be 5 Stars,and beleive me i dont give these out so easily,the Lenses are very Comfortable and Value fo for Money there is no Comparison!

By from Unknown location on 21.08.2022 23:26

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Since having a shock at the greedy…

Since having a shock at the greedy prices wanted by my optician, I went online and did research and found Contactlenses.co.uk. As I only wear my contacts for my fitness classes and the occasional formal event, I went for Crystal Aqua Dailies and they are great and so is the unbeatable service from Contactlenses.co.uk. Just for the record the Crystal Aqua c/l can sometimes have a life of their own and it may take me 2or3 goes to get them in but they are purchased for price. They are great value, comfortable to wear and I have, on occasions kept them in for over six hours and they have been fine (I also use some Blink drops just to keep eyes moisturised). As I said great all round - product, company and service A*********

By from Unknown location on 21.08.2022 18:35

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When Covid struck

When Covid struck, I ordered enough lenses to last me a year. As nothing was open for long periods of time, I ended up not wearing lenses for a number of days, so the order actually lasted for over 2 years. Last week, I ordered lenses for the first time since 2020 and the lenses arrived the next day. Glad to see that great service still exists.

By from Unknown location on 21.08.2022 07:44

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No problems with product or delivery.

No problems with product or delivery.

By from Unknown location on 21.08.2022 06:39

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Back to the excellent service have had…

Back to the excellent service have had for many years.

By from Unknown location on 20.08.2022 18:06

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My order didn’t arrive and the team…

My order didn’t arrive and the team were very helpful. They sent out another box of lenses the next day. Would recommend :)

By from Unknown location on 20.08.2022 17:25

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Very happy with every aspect

Very happy with every aspect of dealing with Contactlenses.co.uk. I have tried a sample pack from two or three suppliers but I have just reordered and received five months supply of my lenses. Both ordering of my original order and again for my second, it was very simple to do on the website. My order was confirmed promptly via email and I received my lenses pretty much the next day. Very pleased with the overall service provided. Thank you.

By from Unknown location on 20.08.2022 16:37

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Competitive prices, fast delivery

Great service

By from Unknown location on 20.08.2022 15:51

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Excellent products, prices and support services

The ordering process was very smooth and the support provided afterwards very efficient.

By from Unknown location on 20.08.2022 13:56

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Late delivery

Delivery was late but customer service is very good. They sent me a discount for my next order.

By from Unknown location on 20.08.2022 10:01

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I would thoroughly recommend using this…

I would thoroughly recommend using this company when ordering your contact lenses. Fantastic price and also when I ordered a different pair when my normal ones were out of stock (only charged the same price for the alternative suggested) and I didn't get on with them they were more than happy to resolve the problem by replacing them with my normal batch as they were then back in stock and it was very easy to return the others with a prepaid postage label. Very helpful staff and very pleased with the service provided by this company

By from Unknown location on 19.08.2022 20:05

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Easy to order , prompt and efficient delivery

I’ve used contact lenses uk for several years , the re-order and payment system is straight forward and easy to use , the lenses are always delivered within the scheduled period , i am more than satisfied with the service and the lenses . AK

By from Unknown location on 19.08.2022 19:06

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My go-to place for contact lenses

My go-to place for contact lenses. Easy to order, super quickly dispatched. High quality lenses at an affordable price.

By from Unknown location on 19.08.2022 17:23

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Horrific service

Horrific service, horrific quality, horrific customer service. Shop elsewhere.

By from Unknown location on 19.08.2022 17:04

Company replied:

Hello Jack, I am sorry you are not happy with our services. I can see you were upset that you did not see your lenses were not instock at the time were ordering, and that they would be leaving us at a later date. I can confirm the order left us on time and was sent with Royal Mail first class. A goodwill discount was also sent to you. Kind regards Hayley

Hayley Brown, 22.08.2022 15:40

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Excellent service

Excellent service. First class lenses.

By from Unknown location on 19.08.2022 16:53

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Great service

Great service as usual. Very stress free ordering system and done at a touch of a button really.

By from Unknown location on 19.08.2022 16:46

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Happy with my purchase

Iordered before and i was completely satisfied with the product although this time my delivery got lost (an issue of Royal Mail) so i called costumer support and they managed to help immediately by sending my order again the next day without any extra costs. It was just a small inconvenience for me but would 100% buy again.

By from Unknown location on 19.08.2022 16:20

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Always good service.

Always good service.

By from Unknown location on 19.08.2022 16:00

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Very very good value for money

Very very good value for money

By from Unknown location on 19.08.2022 15:56

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Easy to order competitive pricing and…

Easy to order competitive pricing and quick delivery!

By from Unknown location on 19.08.2022 15:48

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Excellent price

Excellent price, excellent delivery service, excellent product Keep up the good work

By from Unknown location on 18.08.2022 18:51

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I odered this contacts as a replacment…

I odered this contacts as a replacment as the usual product wasnt available. They were absolutely awful ,bothering me all day . Absolutely awful and big dissapointment. Now I stuck with it ,waste of money .

By from Unknown location on 18.08.2022 18:22

Company replied:

Hi Natalia, Thank you for your review. I am sorry your lenses were not instock and the alternative ordered was not suitable. The last thing we would want is you to be out of pocket. One of our team will be in touch directly to resolve this for you. Kind regards Hayley

Hayley Brown, 24.08.2022 09:44

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.