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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14160
4 stars:
791
3 stars:
272
2 stars:
170
1 stars:
284
based on 15677 customer reviews
4.8

Customer Reviews

Showing 13,301-13,350 of 15,677 items.
Faultless

If only every purchase was as quick and simple as this. Dispatched sameday, delivered next day.

By from Unknown location on 20.01.2015 16:16

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Simply the Best

Cannot fault their service or the quality of the goods they supply.

By from Unknown location on 20.01.2015 16:11

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nice ;)

Good quality , very fast dispach ;) lots of choices. ;) strongly recommend ;)

By from Unknown location on 20.01.2015 15:37

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amazing

Amazing fast service, easy to use website and continue to have no concerns after years of using them.

By from Unknown location on 20.01.2015 15:06

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Will buy again

Arrived quickly - brought 6 month supple of coloured lenses for over 2 years now, will continue to buy again!

By from Unknown location on 20.01.2015 14:57

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Excellent

Very happy with the service and the lenses.

By from Unknown location on 20.01.2015 14:41

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Miscommunicating or bad grasp of english

I have been using contactlenses.co.uk very successfully & happily for some time. The nature of my work has changed & I know work all over the South west of Uk. My last order of 2 boxes, were sent to the wrong address. After I ordered it, I would have assumed, they would let me confirm the delivery address, as most companies do. I immediately send a letter, to notify the company & asked not to despatch order, before getting in touch with me (it was a w/end). On Monday, by the time I received e-mail, I was send the wrong delivery address & was told that the dispatch would still happen the same day, without waiting for a response. I contacted them immediately, and was told by a lady, this is not their responsibility & IF those people returned the lenses, they would let me know, else not their problem. The way the situation was dealt with, was not very professional or friendly. I unfortunately do not have the telephone no and know the kind of people. I found the specific lady, incredibly unhelpful & matter of fact. I know have lost the lenses & the money....but your company have also lost a client and word does spread. I do not hold the company responsible, but the staff definitely... I thank you for brilliant service before.

By from Unknown location on 20.01.2015 12:12

Company replied:

Hello Karen, Thank you for your order and for taking the time to leave a review. Please accept our sincere apologies for the confusion over your order and that you felt our Customer Service was not up to our usual high standards. When placing an order, you are able to to change the address at several points during the order and there is a facility to change the address after the order is placed. However we would also expect to be able to help customers with any queries they have by telephone or email. Unfortunately on this occasion we confirmed your address with you in the morning but did not realise that this was the incorrect address. When you informed us this was not the correct address in the afternoon your lenses had already been despatched. We have reviewed the situation and due the circumstances we are happy to re-send your lenses to you. Our Customer Support team has been in contact with you to find out a suitable address. Again we are very sorry that you did not receive the level of care you expected and for the inconvenience this has caused. We really do value your custom, especially as you have ordered many times with us without problem. And hope that you will still consider us for future purchases. Kind regards, Sophie Contactlenses.co.uk

, 21.01.2015 09:31

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Great service fast delivery

Great service fast delivery :))

By from Unknown location on 20.01.2015 12:03

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Highly recommend

It took less than 48 hours from purchanse to delivery and no messing about. It was easy to select what I wanted and even easier payment, will be using this website from now on!

By from Unknown location on 20.01.2015 00:28

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Great, speedy service at perfect price!

Easy to use website, I just use the reorder link in my previous order's confirmation. Lenses are always dispatched really quickly.

By from Unknown location on 19.01.2015 23:19

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Fantastic company

Fantastic company tried a few sites and these are by far the cheapest bought acuvu moist dailies cheaper than everywhere else I looked and delivery was free and super fast

By from Unknown location on 19.01.2015 19:07

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nice, cheap and very efficient customer service!

My lenses got there in less than a day for a very reasonable price. Thank you very much, I've nothing bad to say!

By from Unknown location on 19.01.2015 18:58

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Fast delivery, very efficient

Always a very efficient service, never had any problems!

By from Unknown location on 19.01.2015 18:23

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Fantastic service

Used for several years now. Never had a problem with this company. Very helpful and their delivery service is second to none. Prices are great. I get the same lenses from here that I got from specsavers and am saving around £100 a year.

By from Unknown location on 19.01.2015 17:16

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Excellent Service

Top class service throughout- prompt and fast delivery- highly recommended and trustworthy service.

By from Unknown location on 19.01.2015 17:08

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5 stars on service, delivery & efficiency.

I keep coming back to this website after 2 years to order my 3 month supply of contact lenses and I cannot fault them 1 bit. The customer service is impeccable, NEXT DAY delivery & reliable.

By from Unknown location on 19.01.2015 16:20

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Extremely happy!!!

I was using AirOptix Aqua and I was having problems getting used to them,after two weeks I decided to try these and I love them! They were so easy to put in into the eye's, I could not fell them in my eye's,which is good. They are about twice thinner then AirOptix's which in my opinion a good point. Try these and if you don't like them use them as spares, £15 for 6 months is so cheap.

By from Unknown location on 19.01.2015 15:50

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Great Service

Have been orderting contact lenses through Contactlenses.co.uk for a number of years and they have been consistently good in terms of quality of lens and reliability of delivery.

By from Unknown location on 19.01.2015 15:48

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Very happy with a fast and efficient service

Very happy with a fast and efficient service

By from Unknown location on 19.01.2015 15:40

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Review

I ordered my contacts late Saturday afternoon, the e-mail conformed they would be dispatched on the Monday and they were. This company did exactly what they said they were going to do and I would highly recommend them. Will definitely be placing another order when the time comes.

By from Unknown location on 19.01.2015 15:37

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fantasic !

Excellent serive, excellent products, speedy delivery!

By from Unknown location on 19.01.2015 15:25

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Quick, quality service!

Contacts arrived within a couple of days of being ordered and all very good quality, comfortable and great value for money.

By from Unknown location on 19.01.2015 15:10

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Prompt and reliable

I have used contactlenses.co.uk for many months now, and have always been impressed by the service. The lenses are sent by first class post by default, and have always arrived for me on the next working day. The website itself is easy to use, and has a helpful re-ordering system.

By from Unknown location on 19.01.2015 15:08

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Contact Lens Order

Very quick delivery every time, excellent website.

By from Unknown location on 19.01.2015 10:10

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Straightforward ordering; quick delivery

Have ordered numerous times - have never had a problem

By from Unknown location on 18.01.2015 19:54

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Contact lenses

Excellent service quality and price,as usual! Many thanks

By from Unknown location on 18.01.2015 16:23

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Consistently excellent speed and quality of product and service.

I have been using this website to buy my contact lenses for a few years. I have always received my lenses as ordered and very quickly. I unreservedly recommend them.

By from Unknown location on 18.01.2015 10:46

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Quick delivery

I am, as always really happy with the service provided. My order arrived really quickly and was as described.

By from Unknown location on 18.01.2015 00:06

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Contact lenses

Fast delivery and excellent quality

By from Unknown location on 17.01.2015 19:34

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Brilliant Online Contact Lense Company

Every time I use this website for my lenses, I know I will get exactly what I want and the delivery is always swift and efficient. The products are varied for all price range and lense types and always good value for money. Years later, I still use the same website and cannot be happier with the service. THANK YOU!

By from Unknown location on 17.01.2015 11:32

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unfortunate experience

"I'm a regular customer of contactlenses.co.uk however on this occasion I was left utterly appalled. The reason being I was sold a ""not for sale"" promotional packet of contact lens solution with a contact lens case."

By from Unknown location on 16.01.2015 19:36

Company replied:

Hello Jagbir, Thank you for your order and for taking the time to leave a review. The solution kit you received is free to us from the manufacturer. However we are unable to provide these free to our customers, due to the costs involved in the handling of the items and the postage fees. We do provided this information on the product page. The reason we continue to offer the item on the site is that many customers like this option. It is very regrettable that after several orders you feel that we have let you down and not met your expectations. We do hope that the explanation above has explained the reasons for having the promotional packs for sale on our site and that you will consider us for future orders. Kind regards, Sophie Contactlenses.co.uk

, 19.01.2015 12:49

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Great quality and value!

I'm amazed at the quality of lenses for the price, not to mention the speedy delivery. A big thanks for me.

By from Unknown location on 16.01.2015 17:42

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Excellent service

Had what I wanted and delivered promptly - couldn't fault it

By from Unknown location on 16.01.2015 17:16

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excellent!

Excellent service! Been using it for more than 5 years and they've always been very helpful. proper professionals.

By from Unknown location on 16.01.2015 16:58

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service

Excellent service. Ordered on line and received lenses next day. No added postage charge. Would recommend and have indeed already done so

By from Unknown location on 16.01.2015 16:45

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Very good and promt service.

Easy to use and understand website, fast delivery. Very happy

By from Unknown location on 16.01.2015 15:46

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Great service

Really pleased I found this company, I've been ordering lenses from them for years and never had a problem art from one change of address hiccup which was resolved immediately. Recommend without reservation.

By from Unknown location on 16.01.2015 15:22

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Grossly overpriced

I was a customer thanks to their reliability and delivery time. However I just ordered the same lenses for £61 instead of £87 I had been paying at contactlenses.co.uk. What a rip off. Will not be buying again.

By from Unknown location on 16.01.2015 15:21

Company replied:

Hello George, Thank you for your order and for taking the time to leave a review. I am sorry that you were able to find the lenses cheaper elsewhere. We try to keep our prices as competitive as possible and I apologise that on this occasion this is not the case. It is always regrettable to loose a long standing customer as yourselves and I will be passing your feedback on to our buying and management team for them to investigate. Hopefully we will be able to offer a better price in the future. Kind regards, Sophie Contactlenses.co.uk

, 28.08.2015 00:05

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Ordered paid delivered great !

An easy way to get your lenses

By from Unknown location on 16.01.2015 15:18

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Superb Service as Always

I have used contactlenses.co.uk for years, and find their level of service second to none. Products always arrive in very good time and in perfect condition. The regular free promotions are also a very good benefit!

By from Unknown location on 16.01.2015 15:15

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Excellent

Have been continually impressed and satisfied for over 5 years. Wouldn't use anyone else.

By from Unknown location on 16.01.2015 15:06

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Convenient

The lenses are really good, they feel natural upto 12hours, however what I did find was a couple of lenses from the batch really irritated my eyes which meant I had to put another one, so a couple of lenses did go to waste.

By from Unknown location on 16.01.2015 15:02

Company replied:

Hello Shazana, Thank you for your order and for taking the time to leave a review. It is great to hear that on the whole you are happy with the lenses we have supplied, however please accept our sincere apologies that some of the batch appear to be faulty. The lenses come directly from the manufacturer and very occasionally there can be a fault. Our Customer Support team has been in contact with you and have arranged for some replacement lenses to be sent to you. We hope that this in some way makes up for the inconvenience this has caused to you and hope that next time you order we will be able to offer you a 5* service. We hope you have a great weekend! Kind regards, Sophie Contactlenses.co.uk

, 16.01.2015 16:26

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Brilliant service

Outstsnding. Super quick delivery, brilliant price and great quality!

By from Unknown location on 16.01.2015 14:58

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Good service

Been using Contactlenses.co.uk for a year now, they have my order already saved which is very handy for when i need to order some contacts, also my lenses arrive very quickly which is always good

By from Unknown location on 16.01.2015 11:56

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Brilliant Service - Good Quality Lenses

I ordered my contact lenses online using my prescription from the opticians, they came within 2 days in a secure neat box with a free sample of some other lenses. I haven't had any problems with lenses so far and have been using them everyday for around 2 weeks. I will be ordering again next month! Jess

By from Unknown location on 16.01.2015 11:31

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No issues

Quick, sharp, efficient and next day delivery. Much appreciated, James H Rossendale

By from Unknown location on 16.01.2015 11:13

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Fantastic and Prompt Service

Ordered contact lenses on Wednesday, delivered on Friday. Ordered wrong ones, emailed customer services on Monday, replacements with me on Tuesday, confirmation returned items received.

By from Unknown location on 16.01.2015 08:18

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Good service

Was very impressed by the quick services

By from Unknown location on 15.01.2015 21:54

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crystal contact lenses

really comfortable lenses and worth it for the money.

By from Unknown location on 15.01.2015 20:18

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Excellent sevice

As always, an excellent service. Easy to order or re-order, fast delivery. Would recommend to friends, family and others.

By from Unknown location on 15.01.2015 20:15

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.