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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14160
4 stars:
791
3 stars:
272
2 stars:
170
1 stars:
284
based on 15677 customer reviews
4.8

Customer Reviews

Showing 13,401-13,450 of 15,677 items.
No issues - great service

No issues - great service

By from Unknown location on 10.01.2015 16:38

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Really quick to deliver. Easy to re-order

Always reliable with next day delivery.

By from Unknown location on 10.01.2015 16:09

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Best online

Honestly the best service I've had, so quick at dispatching that it's not even worth getting them on the high street and much cheaper too!

By from Unknown location on 10.01.2015 14:58

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Excellent!

Easy to order, great communication and quick delivery. Thank you!

By from Unknown location on 10.01.2015 14:58

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Great price

Can you recommend any solutions that can be used to help prevent dry eyes as the lenses only seem to stay moist for maximum of 4 hours

By from Unknown location on 10.01.2015 14:50

Company replied:

Hello Karen, Thank you for your order and for taking the time to leave a review. We aim for a 5 star service and please accept our apologies if the product has not met your expectations. Our Customer Support team has emailed you to provide some advice on comfort drops that may be of use to you. I hope that next time you order we will be able to offer a 5 star service, and if you ever have any questions our Customer Support team our always happy to help. Kind regards, Sophie Contactlenses.co.uk

, 12.01.2015 10:26

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Great prices, great service

I ordered some contacts over the Christmas and New Year period when I ran out during a holiday to the UK. I ordered from Contactlenses.co.uk late on 31st December (yes, New Year's Eve) and the lenses arrived on the 3rd January. Impressive service. The lenses are cheaper than brands on other sites but the quality is no worse. I would recommend contactlenses.co.uk

By from Unknown location on 10.01.2015 08:15

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Fast efficient service

Fast efficient service

By from Unknown location on 10.01.2015 06:47

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So quick

Yeah. Use them. They're pretty great

By from Unknown location on 09.01.2015 22:58

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Excellent!

Fast, efficient service with regular updates throughout the process. Speedy delivery and quality products. I have been using the service for a number of years now and would recommend them to any contact lense wearer.

By from Unknown location on 09.01.2015 22:19

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Efficient

Very pleased as usual

By from Unknown location on 09.01.2015 21:15

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Great service

I have used contact lenses.co.uk for nearly 5 years. Their service has always been top notch. Super quick delivery, never a problem with the products. Will continue to use them.

By from Unknown location on 09.01.2015 18:21

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Unreserved recommendation.

Faultless service. Exceptional customer service.

By from Unknown location on 09.01.2015 18:07

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Excellent service

Great service, value for money and always delivered within the said timelines.

By from Unknown location on 09.01.2015 17:12

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Excellent experience

I ordered before 10am and could not believe it was here the next day very pleased have used this company for about 8 times now and always have had a very good service

By from Unknown location on 09.01.2015 16:31

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quick fast and painless

Very easy to order and quick delivery as well as being excellent value recommend

By from Unknown location on 09.01.2015 16:17

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Quick and reliable

Brilliant - wouldn't go anywhere else.

By from Unknown location on 09.01.2015 16:02

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Best price and fast delivery

Best price and fast delivery

By from Unknown location on 09.01.2015 15:32

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Delivery on time

Must say delivery was very quick...the lense it self I have used it previously but this one is way to soft so I dont know if it a good or bad thing but its comfortable to wear...

By from Unknown location on 09.01.2015 15:12

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Amazing!!!!

The last order has been actually my faster order I ever received from you guys. Paid on Friday, received all my disposable lenses on Monday. You guys are amazing!!!!

By from Unknown location on 09.01.2015 14:59

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Brilliant!

I ordered my contact lenses in the afternoon one day and they arrived in the morning the following day. Couldn't have been quicker and easier. Brilliant service!

By from Unknown location on 09.01.2015 14:58

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Very good!

"I've ordered my contact lenses in a rush, almost ""last minute"", and the website managed to send me my product tidy and correctly, exactly on time. Thank you very much!"

By from Unknown location on 08.01.2015 16:28

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Great service

Very quick postage as I was buying last minute before going on holiday. Quick and easy to order the lenses too.

By from Unknown location on 08.01.2015 03:31

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Fast and trustworthy

Ordered lenses a few times now and the service is fantastic. Quick and efficient, items are received quickly and well packaged. I highly recommend them!

By from Unknown location on 07.01.2015 23:31

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always easy to use site

Swift service and delivery

By from Unknown location on 07.01.2015 22:28

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5 stars all the way

Very easy to order and recieved my contact lenses the next day despite it being the busy new years period! Would definitely recommend using this website

By from Unknown location on 07.01.2015 21:45

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Excellent

I'm really enjoying them so far! thank you!

By from Unknown location on 07.01.2015 17:01

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very efficient and great value for money

Used them for years and they have never disappointed.

By from Unknown location on 07.01.2015 16:33

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crystal contact lens

Will definitely keep to this site and contact lenses now! Was a little worried about trying this certain type as the price was so little, £15 for a 6month supply (usually costs me £120) but I have been quite shocked. The contact lenses are extremely comfortable and sight is perfect in them, no blurring or irritation. Delivery was also brilliant, ordered at 9am and received the next morning. Only thing that was quite annoying was one of the contact lenses was dried up in packaging with no fluid, can't complain much though for the price :)

By from Unknown location on 07.01.2015 12:13

Company replied:

Hello Sarah, Thank you for your email and for taking the time to leave a review. It is great to hear that you are happy with the service we have provided and that you like our Crystal contact lenses. Please accept our apologies though that one of the lenses was unusable. Very rarely there can be a manufacturing problem, which seems to be what has happened on this occasion. Our Customer Support team has also got in contact with you and a replacement lens is on its way to you. Sorry for any inconvenience this has caused to you and we look forward to welcoming you back in the future. Kind regards, Sophie Contactlenses.co.uk

, 07.01.2015 15:32

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colour contact lenses

Good and fast reliable service, having been using them for a long time. Worth while 😄

By from Unknown location on 06.01.2015 16:57

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Outstanding Service.

I would highly recomend this company. I ordred by phone and an extremely polite and efficient lady manage to locate my details (even tho I had not ordered for quite some time) They arrived early the following day much to my surprise as I had ordered them late in the afternoon! Absolutely astonishing, thankyou very much.

By from Unknown location on 06.01.2015 16:33

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Great service

In have been using this company for years and the service is great. Very fast and returns are simple

By from Unknown location on 06.01.2015 15:45

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Eye see a great company

My contact lenses got to work before I did after Christmas, I think the day after I ordered. Fast & easy service - the prices are great too. Be blind not to use them again... Literally

By from Unknown location on 06.01.2015 15:38

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Blueprint of Excellence in internet based sales!

"My girlfriend recommended this company to me few years ago. Never looked back ever since. Outstanding ""Swiss clock"" quality of dealing with orders and delivering them. If any of you guys in Contactlenses reading this, THANK YOU very much!!! Can't recommend high enough!!!"

By from Unknown location on 06.01.2015 15:32

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Excellent service

Quick and effective delivery of the product I asked for at a very good price....

By from Unknown location on 06.01.2015 15:23

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Excellent

Received my order the following day and during the Christmas period - can't fault that!!

By from Unknown location on 06.01.2015 15:02

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CONTACT LENSES

great choice of products, great prices, got them within days. definitely will use using this company again

By from Unknown location on 06.01.2015 06:59

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Best company I have ever done business with.

Absolutely excellent company and product.

By from Unknown location on 05.01.2015 22:09

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Well done

Good service and quick delivery. I'm happy!

By from Unknown location on 05.01.2015 21:58

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Definitely Recomended

Easy to order and delivery was prompt

By from Unknown location on 05.01.2015 21:05

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Exccelelnt service

Super fast delivery,good quality products ! I've been ordering from contactlenses.com for over a year -I've never been disappointed.

By from Unknown location on 05.01.2015 19:24

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Reliable

Very quick delivery, never let me down

By from Unknown location on 05.01.2015 17:44

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Cant fault them

I have nothing but praise, my lenses always arrive in the post so quickly. The website is very easy to use and i like the montly reorder reminders. The lenses themselves are great quality. Tried to think of ways they could improve but really cant think of anything, they do everything you would expect and more

By from Unknown location on 05.01.2015 17:32

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Excellent service, I reported a problem about the website and they fixed it.

The service from this website has been excellent, there was a problem with the website which I reported on Trust Pilot. They responded to the review and fixed the problem. Great site!

By from Unknown location on 05.01.2015 16:54

Company replied:

Hello Danyal, Thank you for your order and for taking the time to leave a review. It is great to hear that you are happy with the service we provide. However please accept our apologies that you found the website and shopping cart to have some problems. We have tried to make the website as easy to use as possible so we are sorry for any inconvenience caused. We will be in contact to discuss this further and hopefully this is something we can improve. Thank you for your feedback which helps us provide a better service and for your valued custom. Kind regards, Sophie Contactlenses.co.uk

, 05.01.2015 17:43

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Excellent customer service

My contacts arrived in record time and I will recommend to my friends. Thank you for such prompt action because I left my contacts in Australia!

By from Unknown location on 05.01.2015 15:30

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Quick, good value

Used lots of times. Never had any problems.

By from Unknown location on 05.01.2015 15:29

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Well pleased...

... no more to say.

By from Unknown location on 05.01.2015 15:17

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Fantastic service

Just brilliant. Order one day, they arrive the next.

By from Unknown location on 05.01.2015 15:00

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By far the best site for buying lenses

Great site for buying lenses plus always received them within a couple of days.

By from Unknown location on 05.01.2015 14:22

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A very upset and angry customer

"I have been a customer with contactlenses.co.uk since 2010 however am not happy with the service I have recently recieved. I had selected to order grey contact lenses and added them to the basket. Upon prompting I logged onto my account, checked my previous orders as I had paid less last time so wanted to check the price and then went onto the basket to process my order. Upon arrival i recieved 'green` rather than the grey, however needed to wear the lenses later that night for a wedding. I called customer service and was told for the grey contacts to arrive it will take longer due to the christmas period and was additionally told it was not their fault and a refund cannot be made if the contacts were opened. The I.T team concluded that I had ""purposely"" chosen the green however if this was the case I would not be complaining. The customer service then told me that the website is easy to use and nothing can be done. I am not happy as unfortunately, I had only put the grey into my basket and do not accept I have intentioanally or ""purposely"" ordered the wrong colour. I now feel refrained from ordering from here again especially as I am being told the website is infact ""quite straight forward"" and that it was ""purposely"" chosen."

By from Unknown location on 05.01.2015 14:00

Company replied:

Hello Amrita, Thank you for your order and for taking the time to leave a review. We are very sorry to hear that you are unhappy with the service we have provided and our decision not to replace the used green lenses for grey ones. We agree that initially the grey lenses were added to your basket. However when you were looking at your previously orders you 'reordered' a previous order for green lenses and paid for this green order which is why you received the green lenses. When paying you would have seen that the order was for the green colour and again in your confirmation email, which we always recommend checking. We can appreciate that the green lenses were ordered by mistake, and we would have been happy to exchange them for free, for the grey lenses. However as you needed the lenses that night for a wedding you used the lenses and so we are unable to replace them as they have been worn. Thank you for your feedback, and we apologies that your expectations have not been met on this occasion as it is always regrettable to lose a valued customer. If there is anything further you would like to discuss then please contact our Customer Support team who will be happy to help. Kind regards, Sophie Contactlenses.co.uk

, 05.01.2015 15:54

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Excellent service.

couldn't have done any better, thank you.

By from Unknown location on 03.01.2015 18:40

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.