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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14189
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15708 customer reviews
4.8

Customer Reviews

Showing 13,451-13,500 of 15,708 items.
Brilliant!

I ordered my contact lenses in the afternoon one day and they arrived in the morning the following day. Couldn't have been quicker and easier. Brilliant service!

By from Unknown location on 09.01.2015 14:58

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Very good!

"I've ordered my contact lenses in a rush, almost ""last minute"", and the website managed to send me my product tidy and correctly, exactly on time. Thank you very much!"

By from Unknown location on 08.01.2015 16:28

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Great service

Very quick postage as I was buying last minute before going on holiday. Quick and easy to order the lenses too.

By from Unknown location on 08.01.2015 03:31

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Fast and trustworthy

Ordered lenses a few times now and the service is fantastic. Quick and efficient, items are received quickly and well packaged. I highly recommend them!

By from Unknown location on 07.01.2015 23:31

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always easy to use site

Swift service and delivery

By from Unknown location on 07.01.2015 22:28

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5 stars all the way

Very easy to order and recieved my contact lenses the next day despite it being the busy new years period! Would definitely recommend using this website

By from Unknown location on 07.01.2015 21:45

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Excellent

I'm really enjoying them so far! thank you!

By from Unknown location on 07.01.2015 17:01

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very efficient and great value for money

Used them for years and they have never disappointed.

By from Unknown location on 07.01.2015 16:33

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crystal contact lens

Will definitely keep to this site and contact lenses now! Was a little worried about trying this certain type as the price was so little, £15 for a 6month supply (usually costs me £120) but I have been quite shocked. The contact lenses are extremely comfortable and sight is perfect in them, no blurring or irritation. Delivery was also brilliant, ordered at 9am and received the next morning. Only thing that was quite annoying was one of the contact lenses was dried up in packaging with no fluid, can't complain much though for the price :)

By from Unknown location on 07.01.2015 12:13

Company replied:

Hello Sarah, Thank you for your email and for taking the time to leave a review. It is great to hear that you are happy with the service we have provided and that you like our Crystal contact lenses. Please accept our apologies though that one of the lenses was unusable. Very rarely there can be a manufacturing problem, which seems to be what has happened on this occasion. Our Customer Support team has also got in contact with you and a replacement lens is on its way to you. Sorry for any inconvenience this has caused to you and we look forward to welcoming you back in the future. Kind regards, Sophie Contactlenses.co.uk

, 07.01.2015 15:32

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colour contact lenses

Good and fast reliable service, having been using them for a long time. Worth while 😄

By from Unknown location on 06.01.2015 16:57

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Outstanding Service.

I would highly recomend this company. I ordred by phone and an extremely polite and efficient lady manage to locate my details (even tho I had not ordered for quite some time) They arrived early the following day much to my surprise as I had ordered them late in the afternoon! Absolutely astonishing, thankyou very much.

By from Unknown location on 06.01.2015 16:33

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Great service

In have been using this company for years and the service is great. Very fast and returns are simple

By from Unknown location on 06.01.2015 15:45

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Eye see a great company

My contact lenses got to work before I did after Christmas, I think the day after I ordered. Fast & easy service - the prices are great too. Be blind not to use them again... Literally

By from Unknown location on 06.01.2015 15:38

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Blueprint of Excellence in internet based sales!

"My girlfriend recommended this company to me few years ago. Never looked back ever since. Outstanding ""Swiss clock"" quality of dealing with orders and delivering them. If any of you guys in Contactlenses reading this, THANK YOU very much!!! Can't recommend high enough!!!"

By from Unknown location on 06.01.2015 15:32

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Excellent service

Quick and effective delivery of the product I asked for at a very good price....

By from Unknown location on 06.01.2015 15:23

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Excellent

Received my order the following day and during the Christmas period - can't fault that!!

By from Unknown location on 06.01.2015 15:02

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CONTACT LENSES

great choice of products, great prices, got them within days. definitely will use using this company again

By from Unknown location on 06.01.2015 06:59

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Best company I have ever done business with.

Absolutely excellent company and product.

By from Unknown location on 05.01.2015 22:09

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Well done

Good service and quick delivery. I'm happy!

By from Unknown location on 05.01.2015 21:58

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Definitely Recomended

Easy to order and delivery was prompt

By from Unknown location on 05.01.2015 21:05

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Exccelelnt service

Super fast delivery,good quality products ! I've been ordering from contactlenses.com for over a year -I've never been disappointed.

By from Unknown location on 05.01.2015 19:24

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Reliable

Very quick delivery, never let me down

By from Unknown location on 05.01.2015 17:44

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Cant fault them

I have nothing but praise, my lenses always arrive in the post so quickly. The website is very easy to use and i like the montly reorder reminders. The lenses themselves are great quality. Tried to think of ways they could improve but really cant think of anything, they do everything you would expect and more

By from Unknown location on 05.01.2015 17:32

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Excellent service, I reported a problem about the website and they fixed it.

The service from this website has been excellent, there was a problem with the website which I reported on Trust Pilot. They responded to the review and fixed the problem. Great site!

By from Unknown location on 05.01.2015 16:54

Company replied:

Hello Danyal, Thank you for your order and for taking the time to leave a review. It is great to hear that you are happy with the service we provide. However please accept our apologies that you found the website and shopping cart to have some problems. We have tried to make the website as easy to use as possible so we are sorry for any inconvenience caused. We will be in contact to discuss this further and hopefully this is something we can improve. Thank you for your feedback which helps us provide a better service and for your valued custom. Kind regards, Sophie Contactlenses.co.uk

, 05.01.2015 17:43

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Excellent customer service

My contacts arrived in record time and I will recommend to my friends. Thank you for such prompt action because I left my contacts in Australia!

By from Unknown location on 05.01.2015 15:30

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Quick, good value

Used lots of times. Never had any problems.

By from Unknown location on 05.01.2015 15:29

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Well pleased...

... no more to say.

By from Unknown location on 05.01.2015 15:17

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Fantastic service

Just brilliant. Order one day, they arrive the next.

By from Unknown location on 05.01.2015 15:00

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By far the best site for buying lenses

Great site for buying lenses plus always received them within a couple of days.

By from Unknown location on 05.01.2015 14:22

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A very upset and angry customer

"I have been a customer with contactlenses.co.uk since 2010 however am not happy with the service I have recently recieved. I had selected to order grey contact lenses and added them to the basket. Upon prompting I logged onto my account, checked my previous orders as I had paid less last time so wanted to check the price and then went onto the basket to process my order. Upon arrival i recieved 'green` rather than the grey, however needed to wear the lenses later that night for a wedding. I called customer service and was told for the grey contacts to arrive it will take longer due to the christmas period and was additionally told it was not their fault and a refund cannot be made if the contacts were opened. The I.T team concluded that I had ""purposely"" chosen the green however if this was the case I would not be complaining. The customer service then told me that the website is easy to use and nothing can be done. I am not happy as unfortunately, I had only put the grey into my basket and do not accept I have intentioanally or ""purposely"" ordered the wrong colour. I now feel refrained from ordering from here again especially as I am being told the website is infact ""quite straight forward"" and that it was ""purposely"" chosen."

By from Unknown location on 05.01.2015 14:00

Company replied:

Hello Amrita, Thank you for your order and for taking the time to leave a review. We are very sorry to hear that you are unhappy with the service we have provided and our decision not to replace the used green lenses for grey ones. We agree that initially the grey lenses were added to your basket. However when you were looking at your previously orders you 'reordered' a previous order for green lenses and paid for this green order which is why you received the green lenses. When paying you would have seen that the order was for the green colour and again in your confirmation email, which we always recommend checking. We can appreciate that the green lenses were ordered by mistake, and we would have been happy to exchange them for free, for the grey lenses. However as you needed the lenses that night for a wedding you used the lenses and so we are unable to replace them as they have been worn. Thank you for your feedback, and we apologies that your expectations have not been met on this occasion as it is always regrettable to lose a valued customer. If there is anything further you would like to discuss then please contact our Customer Support team who will be happy to help. Kind regards, Sophie Contactlenses.co.uk

, 05.01.2015 15:54

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Excellent service.

couldn't have done any better, thank you.

By from Unknown location on 03.01.2015 18:40

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Fantastic lenses

I tried some lenses on trial at the optician and i found that liked wearing them. Having tried dailies for a few months in the past, i opted for monthlies. I couldn't afford to go on the scheme so i thought I'd try these out and see if i liked them. Being so cheap i was worried that the quality would reflect the price. I was wrong, they are wonderful, i wear them all day and apart from the occasional wetting require(i work in an air conditioned building) i forgot i was wearing lenses. They are comfortable, the vision is briliant and i am glad i found them.

By from Unknown location on 02.01.2015 13:20

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Good quality products, quick, easy and cheap.

I've been ordering from contactlenses.co.uk for couple of years now. Their products are always of a good quality, their prices are lower than the high street and their delivery is quick. I have never had problems with my orders.

By from Unknown location on 02.01.2015 11:05

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Always amazing

Shipping is super fast. I always get my lenses the next day. Sometimes when i order the wrong lenses i send it back with there free shipping label and box which they provide and get my money back straight away. The freshlook contact lenses are my fave.

By from Unknown location on 01.01.2015 17:19

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Trusted

Only place I use to buy my contact lenses - Great service and fast free delivery!

By from Unknown location on 31.12.2014 07:13

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Happy with purchase

I was really impressed with the speed and quality of the lenses and the delivery times having never ordered from this website before. I will be definitely coming back again.

By from Unknown location on 30.12.2014 21:29

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Amazing

That was an amazing one! 48h before Christmas Eve, last minute order, I wasn't expecting anything before next year, but bang, at my doorstep 24h later. Amazing delivery service, very thorough email update and crystal clear communication. I'm a happy returning customer and I always recommend your services. Even more now. thanks, and happy new year!

By from Unknown location on 30.12.2014 21:10

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Excellent service, products and value for money

I have used contactlenses.co.uk 3 times now. Each time i look around other companies to find better value products but i haven't yet. My lenses are always here 24 to 48 hours after ordering, and always correct and well packaged. I honestly cannot fault this company and will continue to use them.

By from Unknown location on 30.12.2014 19:37

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Always happy

Very happy. It's easy to order, not expensive and you get the lenses the other day. Can't be better

By from Unknown location on 30.12.2014 18:23

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Fast and efficient

All my details were stored, so after a few clicks I reordered some contact lenses. The arrived within a couple of days even thought I placed the order just before Christmas. Excellent.

By from Unknown location on 30.12.2014 16:17

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Good service and quality

Service was really good and the quality was good too...my eyes look amazing with green contacts:-)

By from Unknown location on 30.12.2014 15:23

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A very good company

My first order from contact lenses.co.uk I had made a mistake and ordered minus instead of plus prescription. I emailed to tell of my mistake and I didn't realise until I had actually tried my first pair. I had a prompt reply back giving me a returns number and saying my plus prescription would be dispatched shortly. I received my right contacts the very next day. I am delighted with the service I have received from contact lenses and will definitely be using this company to get my contacts in the future.

By from Unknown location on 30.12.2014 15:12

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very good

good swift service made easy thanks.

By from Unknown location on 30.12.2014 11:25

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Great service

Huge choice, good prices, prompt delivery. What else a customer can desire?

By from Unknown location on 30.12.2014 08:21

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Fantastic service as always

Fantastic company, as always ordered before lunch time one day, arrive the next. Cannot fault their service. Received a lense that may have been torn/ I could have torn it getting out of case - emailed them explaining this and without question a new lense arrived next day! Would recommend to anyone

By from Unknown location on 29.12.2014 21:49

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Excellent Service

Ordered online found the whole progress extremely easy lenses arrived in good packaging and would recommend company to anyone who buys contact lenses price very good

By from Unknown location on 29.12.2014 19:55

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Good company to deal with.

A fast and excellent service every time you deal with this company. Great prices. V.B.

By from Unknown location on 29.12.2014 19:50

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the best

Thank you for your quick delivery, I have been using this site for years and years now, I cannot believe how cheap mon contact lenses are (crystal dailies), after trying really expensive ones which gave me migraines and sometimes even eye infections, I am so happy I tried this brand, cheap and very comfortable. Quick deliveries that you dont need to sign for, so no need to wait around all day. Very happy customer haha!

By from Unknown location on 29.12.2014 18:53

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perfect for short duration

perfect for short duration

By from Unknown location on 29.12.2014 18:22

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Very Good Service

Good web site, easy ordering system, very quick delivery. Job Done!

By from Unknown location on 29.12.2014 17:32

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.