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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14185
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15704 customer reviews
4.8

Customer Reviews

Showing 1,601-1,650 of 15,704 items.
Very comfortable lenses and a great…

Very comfortable lenses and a great price! Very happy with the product and absolutely recommend

By from Unknown location on 18.04.2022 09:31

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Quality lenses, prompt delivery, excellent service

Been a customer for at least 10 years & have had a great service & lenses. Delivery has always been faster than advised when ordering too 😊

By from Unknown location on 17.04.2022 18:33

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High Quality Customer Support

Phone support and service is second to none. We had to change lenses due to our error, but they were exchanged without any fuss and a free post label was supplied. New lenses were dispatched immediately. A++++

By from Unknown location on 17.04.2022 14:44

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Reliable service

Normally very very good and quick service which is essential. Stock always available. Speed of delivery is key to me if that every dropped I'd consider elsewhere but so far so good 👍

By from Unknown location on 17.04.2022 14:12

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Always prompt delivery

Always prompt delivery . Good advice regarding best lenses . One delivery went astray( no fault of theirs ) and they were quick to replace without any hassle. Thanks to Danielle for sorting so quickly .

By from Unknown location on 16.04.2022 15:39

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competitive price and expedient…

competitive price and expedient delivery. nothing to complaint about.

By from Unknown location on 16.04.2022 14:27

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Excellent professional service.

Excellent professional service. I'm a repeat buyer and will use again and again .. 100% happy with cost, service and delivery.

By from Unknown location on 16.04.2022 13:50

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My order came within 3 days

My order came within 3 days. The lenses are nice and comfortable to wear will definitely be ordering more when I need them

By from Unknown location on 16.04.2022 06:43

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I have used contact lenses uk for a few…

I have used contact lenses uk for a few years now and I find the prices competitive and very fast delivery would highly recommend

By from Unknown location on 16.04.2022 06:00

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Best contact lense company I’ve found

Hadn’t got the contact lenses I wanted in my prescription so gave me a replacement with more expensive version, order arrived in 3 days, lenses were 50% cheaper than other sites, plus they gave me a discount of 20% as I’m ex forces and hold a Defence discount card. Normal price from other sellers £36 contactlenses.co.uk £16! Brilliant thank you,

By from Unknown location on 15.04.2022 17:41

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Excellent service

Excellent service , delivered prompt, brilliant lenses.

By from Unknown location on 15.04.2022 16:47

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Fast delivery

Fast delivery, 5 🌟

By from Unknown location on 15.04.2022 15:28

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always use them so testiment in itself-…

always use them so testiment in itself- so as always all good!

By from Unknown location on 15.04.2022 14:04

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Good fast delivery

Good fast delivery. Easy to use system

By from Unknown location on 15.04.2022 13:53

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I have ordered from another company for…

I have ordered from another company for many years. I have recently changed to this company and find opening this item very easy 🙂 Great contacts, will continue to purchase every month! Many thanks

By from Unknown location on 15.04.2022 13:52

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First class service

First class service, contact lenses arrived within 2 days of ordering and free delivery.

By from Unknown location on 15.04.2022 13:48

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Very good swift service as always

Very good swift service as always! Been a customer for a few years and cannot fault excellent!X will come back again and again.

By from Unknown location on 12.04.2022 19:54

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Quick next day delivery

Quick next day delivery , first time my 13 year old daughter as worn contacts , she says don’t feel like she has any in , will deffo be purchasing more of these in future 😊

By from Unknown location on 12.04.2022 18:20

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Excellent customer service.

Excellent customer service.

By from Unknown location on 12.04.2022 15:27

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Really quick delivery and hassle free

Really quick delivery and hassle free - have been ordering contact lenses from them for years now :)

By from Unknown location on 12.04.2022 14:56

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Has disimproved lately

i have used these for many years but lately the service has been very very slow - you need to order at least two weeks before you run out. Whilst the Customer Service is good and they are very apologetic, they do need to improve the turnaround time

By from Unknown location on 12.04.2022 13:48

Company replied:

Hello Jacqui, Thank you for your feedback. I can see you have been in touch with our support team regarding the delay you experienced and I am really sorry to hear this. It does show we had a few issues once the lenses reached us at our despatch centre. We appreciate the feedback and hopefully you will allow us a chance to redeem our speedy reputation. A member of our team will be in touch with a more personal reply. Kind regards Hayley

Hayley Brown, 15.04.2022 18:31

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Disappointed at 20% price increase in 6 months

Contact Lenses are fine, but very disappointed with price. When last ordered in September 2021, each box was £14.99. In March 2022 the price had increased to £17.99 per box - an increase of more than 20%! As I needed them urgently, I paid, but will source elsewhere for next time.

By from Unknown location on 12.04.2022 07:59

Company replied:

Hello Katy, Thank you for your review and feedback. It is regrettable that we have had to increase some of our prices and that you have been affected by these. Unfortunately like most companies with increasing prices to them, we have had no choice but to pass some of these onto our customers. Apologies again and one of our team will be in touch with a more personal response. Kind regards Hayley

Hayley Brown, 15.04.2022 18:23

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Easy quick service.

Easy quick service.

By from Unknown location on 11.04.2022 17:40

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Amazing service super quick delivery…

Amazing service super quick delivery and have used them again and again and always very impressed. Offer a great range of lenses and always come the next day free delivery 👍.

By from Unknown location on 11.04.2022 17:28

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Super fast delivery and good quality comfy lenses.

Arrived super fast, I need contacts for the next day, they arrived in the morning. The lenses I bought were very reasonable and are very comfy to wear. I shall be ordering again without hesitation.

By from Unknown location on 11.04.2022 14:23

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Fast service and good price

Fast service and good price. The ones I wanted were out of stock so they suggested some more which were good

By from Unknown location on 11.04.2022 14:16

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Had some issues with dispatch as my…

Had some issues with dispatch as my contact lenses were out of stock, as soon as I contacted them, they got back to me and sorted out some alternative lenses and sent them out next day delivery. Great service!

By from Unknown location on 11.04.2022 13:59

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Good quality daily lenses

Very pleased with these daily lenses, good quality, affordable and delivered very quickly.

By from Unknown location on 11.04.2022 10:05

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Disappointed.

I always used to have my contact lenses really posted really quickly. The last order but one I had to ring up and find out where they were. They hadn’t even been dispatched. I ordered well in advance the last time. They arrived, but they took almost a week to arrive. I’m seriously looking at another company and try if they dispatch quicker. Very disappointed as I have used contact.lenses uk for years.

By from Unknown location on 10.04.2022 22:45

Company replied:

Hello Bethan, Thank you for your review. I am sorry that your last 2 deliveries have not arrived as quickly as you would have expected. Whilst we cannot control the speed at which Royal Mail deliver our parcels, we can ensure we have your stock is available to send as soon as possible. I apologise that your order previous to this one, we did not have stock for immediate despatch, but can see we did on this occasion. I am sorry the parcel took a little longer to be delivered. One of our team will be in touch to discuss this further. Apologies again and thank you for bringing this to our attention. Kind regards Hayley

Hayley Brown, 11.04.2022 18:46

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Happy Customer

I always order my contact lenses from contactlenses.co.uk. Very quick postage, however on this occasion lenses didn't turn up (Royal Mail's fault). I contacted customer services who were excellent and dealt with the matter swiftly. I will continue to use contactlenses.co.uk despite the blip and would highly recommend them!

By from Unknown location on 10.04.2022 21:35

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Excellent Ptoducts and Service

Quick despatch. Great prices. Can definitely recommend.

By from Unknown location on 10.04.2022 20:35

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Always get my contact lenses early

Always get my contact lenses early

By from Unknown location on 10.04.2022 14:09

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Great swift service.

Great swift service.

By from Unknown location on 10.04.2022 13:11

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Excellent service as always !

Excellent service as always !

By from Unknown location on 10.04.2022 07:44

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Quick delivery and good price!

Quick delivery and good price!

By from Unknown location on 09.04.2022 16:36

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Easy to order, fast delivery, great price.

Ordered for my granddaughter and found the website very easy to navigate and I soon found what she needed. It was so straightforward to order and set up monthly reminders. I was very pleased with the price and my granddaughter was delighted with her lenses.

By from Unknown location on 09.04.2022 07:57

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Delivery seems a bit longer than it use…

Delivery seems a bit longer than it use to be. Packaging is bulky so cannot be posted through the letter box which means I have to collect from the post office if I'm not home which then delays the time I actually receive my lenses. For such a small box the size of the Packaging is unnecessary. Other than that I'm happy with the service and quality

By from Unknown location on 07.04.2022 17:09

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I waited 7 days for royal mail 1st…

I waited 7 days for royal mail 1st class delivery. I expected 1-2 days.

By from Unknown location on 07.04.2022 13:31

Company replied:

Hello, Thank you for your review. I am sorry your order did not reach you as quickly as you had expected. I can confirm your order left our despatch centre on time with Royal Mail. I apologise that your order did not reach you within our usual 2-3 business days. One of our team will be in touch shortly. Kind regards Hayley

Hayley Brown, 07.04.2022 19:32

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Unfortunately after ordering as…

Unfortunately after ordering as standard delivery (£3.00) the contact lenses never arrived. This is the 2nd time in the last 4 months this has happened. As I needed them ASAP I reordered as next day delivery at a higher delivery cost and received them, same as last time they didn't turn up, I reordered as next day delivery and they arrived. Always had great service but starting to lose faith in this company.

By from Unknown location on 06.04.2022 20:41

Company replied:

Hello Adam, Thanks for your review and bringing this to our attention. We were unaware you had been experiencing delivery issues. One of our team will be in touch shortly to sort this for you. Apologies again. Kind regards Hayley

Hayley Brown, 07.04.2022 19:19

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Amazing

Customer service here is absolutely amazing and spot on. These are my go to guys for contact lenses

By from Unknown location on 06.04.2022 10:09

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No fault service

User friendly ordering process and Prompt delivery Thank you

By from Unknown location on 05.04.2022 16:02

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Eat website to navigate

Eat website to navigate. Plenty of choice and I got next day delivery. Very happy with service and will return once u run out. Thank you

By from Unknown location on 05.04.2022 15:13

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Always been excellent service

Always been excellent service. Could do with them using less packaging, so the box can get through a letterbox, but otherwise can't fault them.

By from Unknown location on 05.04.2022 15:02

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"""fine print"""

"It was all ""fine print"" when it came to receiving the order on the next working day. Why would the system accept a £5 fee for next day delivery, if the order was placed five hours later than the cut off time? It was very tricky to pay attention to such details if one was making a quick purchase online."

By from Unknown location on 05.04.2022 14:02

Company replied:

Hello Mohammad, Thank you for your review. I am sorry your order was unable to reach you when required. We do have a cut off time for same day despatch which your order was past, and therefore would not have been sent until the following day. Next Day delivery is still offered for later orders to ensure delivery is made the following business day. A despatch date is provided at the time of ordering and before payment. I am sorry if this was missed when making your order. Apologies again for the inconvenience this may have caused. Kind regards Hayley

Hayley Brown, 07.04.2022 19:27

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Excellent service

Excellent service. Fast turn around on all orders placed so far. Been using Contactlenses.co.uk for around 9 months. Had a problem with a batch sent to me last summer, but one phone call and they were immediately replaced. Would highly recommend

By from Unknown location on 04.04.2022 15:11

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Fantastic service

Excellent service and great affordable lenses

By from Unknown location on 04.04.2022 10:27

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Excellent service

The client service was excellent and super efficient. They’ve got back to me with a very good results. I am very appreciate their service.

By from Unknown location on 04.04.2022 08:38

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Great company to deal with

Great company to deal with. Contact lenses perfect. Royal mail lost my first delivery and when I contacted Contactlenses.co.uk about this , the reply was immediate and a new order posted out that day

By from Unknown location on 04.04.2022 08:17

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Fantastic service.

Great prices, quick delivery. Have been using these guys for years and have never been disappointed.

By from Unknown location on 03.04.2022 17:20

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Great service always

Have used for many years. They always organise delivery so quickly and very reliable. Also when I've ever had any trouble the customer service team have been brilliant at responding quickly and sorting with no hassles.

By from Unknown location on 03.04.2022 11:22

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.