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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14187
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15706 customer reviews
4.8

Customer Reviews

Showing 2,301-2,350 of 15,706 items.
Really quick delivery and as always…

Really quick delivery and as always exactly as ordered Will continue to use

By from Unknown location on 17.09.2021 15:54

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Been buying my lenses here for years

Been buying my lenses here for years. Always fab and the couple of issues I've had were dealt with asap by customer service reps, great service.

By from Unknown location on 17.09.2021 14:55

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Great price, delivery, quality

Great price, super fast delivery, quality too. First time using this brand, very impressed.

By from Unknown location on 15.09.2021 16:17

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Brilliant service

Brilliant service. Fast and efficient delivery, highly recommend.

By from Unknown location on 15.09.2021 04:30

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Superb service as always

Superb service as always

By from Unknown location on 14.09.2021 17:13

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Very good service

Very good service

By from Unknown location on 13.09.2021 17:37

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Great cost and delivery time ..

Great cost and delivery time ... substituted my preferred with a premium as the original was out of stock,,

By from Unknown location on 13.09.2021 16:12

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Customer service is always “top notch.”

Customer service is always “top notch.”

By from Unknown location on 13.09.2021 15:26

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First time used recommended by a friend…

First time used recommended by a friend who has use this service for years, I wasn't disappointed, great service from ordering to arriving, the lenses I used are so comfortable, and the blue tint seems to make your vision much clearer, definitely be ordering again.

By from Unknown location on 13.09.2021 13:59

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good price and always arrive on time

good price and always arrive on time

By from Unknown location on 13.09.2021 13:57

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Excellent

Excellent. Polite, efficient and professional

By from Unknown location on 12.09.2021 19:56

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They didn't have my original contact…

They didn't have my original contact lenses I usually purchase so they swapped them out for slightly dearer lenses at no extra cost. Delivery is usually 2 working days, very fast and customer service is great.

By from Unknown location on 12.09.2021 15:09

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Brilliant

Brilliant! Fast, efficient service.

By from Unknown location on 12.09.2021 14:52

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i have been using this service for…

i have been using this service for years and it is outstanding. on the odd occasion when i have had a problem they have been responsive and very helpful. can’t fault them. my lenses are always with me no later than the day after i have ordered.

By from Unknown location on 11.09.2021 17:16

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Absolutely brilliant.

I have been using this company for years for my daily wear contact lenses, they are faultless, no problems, quality products, huge range of choice to suit all pockets, excellent prices, super easy ordering, super fast delivery, never had a single issue would recommend to anyone I honestly don't know how high street opticians stay in business with service like this because every time I go to an optician I have to wait weeks for the right lenses which they never have in stock, either that or they try to sell me more expensive products. No brainer.

By from Unknown location on 10.09.2021 18:18

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Always a pleasure purchasing from you

Always a pleasure purchasing from you. Quick and easy ordering and fast delivery. Would highly recommend.

By from Unknown location on 10.09.2021 17:12

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Stock issues caused a problem on the website

Usually, my orders are pretty straightforward and simple. On this occasion, though, things didn't go too well. The lenses I wanted were out of stock so the system offered me a different brand/type but for the same price. I accepted that offer and went through with the order. However, when my confirmation of the order came through, it said they would be despatched in December (I ordered them in August!) I had to phone the company, and I was told that the alternative ones I'd been offered were also out of stock. Eventually, they managed to find yet another brand that was available in my prescription, and told me they're having serious stock issues. Whilst I understand that the stock issues might well be outside their control, the automated system should not have offered me a brand/type that wasn't available for another four months!

By from Unknown location on 10.09.2021 16:30

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I ordered the wrong lenses and customer

I ordered the wrong lenses and customer service was excellent in getting me sorted with return labels. Very fast turnaround, received the next day by first class post. cheaper than Costco for the same lenses. Highly recommended

By from Unknown location on 10.09.2021 15:09

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Good service, however…

I have been very happy with the service I have recieved from Contactlenses.co .uk, however the last two orders I have placed have either been delayed or have been slower than usual. At the height of the pandemic, my order would arrive within 2-3 days, my last order was almost 7 days and not always financial possible to pay for next day delivery. It’s frustrating and disappointing as service was fantastic beforehand.

By from Unknown location on 10.09.2021 13:58

Company replied:

Thank you for choosing contactlenses.co.uk as your contact lens supplier, and thank you for taking the time to write a review. I am sorry to hear your lenses are not arriving as fast as the use to, I have checked back through your more recent orders with us and we despatch the lenses either same day or next day, so it would appear the Royal Mail are taking longer to deliver the lenses. Next Day delivery is an option but I appreciate this incurs a cost. We will be happy to send your next order Next Day Delivery, at no extra cost.

Hayley Brown, 11.09.2021 17:30

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Customer of 5 years

Been ordering my lens now, must be a good five yrs. And in that time, I have never had one issue regarding lenses or stock issues. Great value and great customer service 11 out of 10

By from Unknown location on 08.09.2021 14:02

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excellent service as always change of…

excellent service as always change of brand but was informed not used them yet but I'm sure quality be good as ever

By from Unknown location on 06.09.2021 14:58

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Good and Affordable Contact Lenses!

Their contact lenses are good and affordable as always, and it arrived the next day of ordering it. Also, I like the fact that they keep your prescription so it’s easy to buy again the next time. This website is always so reliable. Would definitely buy again in the future.

By from Unknown location on 06.09.2021 13:00

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Great service!

Always a fantastic service from these people; reliable and incredibly speedy. Really appreciate that I found them!

By from Unknown location on 05.09.2021 02:03

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Excellent service amazing price and the…

Excellent service amazing price and the lenses are so comfortable outstanding quality and I have tried a lot

By from Unknown location on 04.09.2021 17:21

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Awesome customer service after my error…

Awesome customer service after my error in my order. Fast resolution and replacement thank you so much for this

By from Unknown location on 04.09.2021 16:51

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Great!

Excellent service! Easy to order and arrive very quickly. Would recommend

By from Unknown location on 04.09.2021 13:59

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Nice easy website to use and you have…

Nice easy website to use and you have the option to just re order which makes things even easier. Quick delivery said 3 days but received my order next day.

By from Unknown location on 04.09.2021 13:53

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Great service

Great service. Quick delivery and very comfortable lenses.

By from Unknown location on 03.09.2021 16:05

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5 stars

Quick service and a great selection to choose from, I’ll definitely be using again.

By from Unknown location on 03.09.2021 15:38

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Lenses turned up two weeks late.

Lenses turned up two weeks late.

By from Unknown location on 03.09.2021 14:30

Company replied:

Hi Gary, thank you for choosing us as your contact lens supplier, I apologise that on this occasion we were unable to live up to our usual standards. We would expect to despatch your lenses on the date provided when you placed the order, but on this occasion I can see due to a stock error your lenses were out of stock, which delayed their despatch. I apolosise for any inconvenience this may have caused.

Hayley Brown, 03.09.2021 17:21

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Big stock and excellent value

Always have lenses in stock and fast delivery. Cheapest out of all online and in-store in the UK.

By from Unknown location on 02.09.2021 15:03

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Excellent service as usual

Excellent service as usual

By from Unknown location on 31.08.2021 16:44

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excellent service

excellent service, always very speedy. highly recommended

By from Unknown location on 31.08.2021 15:10

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Very fast

Very fast. Very convenient. Next-day delivery!

By from Unknown location on 31.08.2021 14:59

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Good to be kept informed

Good to be kept informed were the order was up to and when to expect them in the post after dispatch overall very good

By from Unknown location on 31.08.2021 14:52

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Arrived within two days.

Arrived within two days.

By from Unknown location on 31.08.2021 13:53

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Easy, reliable, contact lenses on demand service

I have been using this website for a very long time (over 8 years) to buy my contact lenses as a repeat order and they have been exceptionally reliable. Due to their consistency of service am rating them five stars.

By from Unknown location on 31.08.2021 02:43

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Very good contacts

Very good contacts. Very helpful service and quick delivery. Will be a customer from now on

By from Unknown location on 30.08.2021 15:10

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This is an excellent website

This is an excellent website. I have used it now for a number of years without any issues. Delivery is prompt and updates are provided beforehand. Would not use any other site for contsct lenses.

By from Unknown location on 30.08.2021 14:40

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Poor quality lenses

Service was quick and easy but quality of the lenses are poor. I’ve worn them on three occasions since they arrived and on two of those occasions I had a contact tear in half in my eye straight after putting them in and it has been a struggle to remove the second half.

By from Unknown location on 30.08.2021 14:20

Company replied:

Hi Hannah, I am sorry to hear you have experienced issues with your contact lenses, if you would like to contact our customer support team they will be happy to replace the lenses or arrange a refund.

Hayley Brown, 30.08.2021 18:37

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Contact lenses

Fantastic contact lenses been using these for quite a few years now. Always fast delivery. Would highly recommend them to anyone

By from Unknown location on 30.08.2021 14:16

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Quick and easy delivery

Quick and easy delivery. Items are easy to use . No stinging when you put contact in. I even forgot to take them out when I feel asleep, but removed them in the morning with no side effects.. then renew them with another pair. I would recommend these contacts.

By from Unknown location on 30.08.2021 10:25

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Have bought online

Have bought online, contact lenses for many years from Contactlenses.co.uk, always efficient buying process and delivered on time. no need to look elsewhere.

By from Unknown location on 29.08.2021 18:48

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Recommended

Good quality. Good service. Fast delivery. It’s as simple as that, and that all you need

By from Unknown location on 28.08.2021 17:49

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Always a speedy delivery and the…

Always a speedy delivery and the correct order

By from Unknown location on 28.08.2021 17:42

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Highly recommend

Highly recommend! Absolutely amazing Service!

By from Unknown location on 27.08.2021 22:26

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For reasons unknown Royal Mail left a…

For reasons unknown Royal Mail left a missed delivery card, despite your package being able to fit through my letter box. This resulted in having it delivered to my local post office, which also meant having to find ID in order to collect. This whole process cost me 3 days Scs so I ran out of lenses. The lenses I received were in a box, not an envelope, as other recent orders have. It was unnecessarily annoying!

By from Unknown location on 27.08.2021 21:47

Company replied:

Hi, Simon, I am sorry to hear that Royal Mail did not deliver your lenses as expected. I apologise that in this instance your lenses were not placed in an envelope, however, the small boxes we use have been designed to be letterbox friendly, so are normally posted through the letter box by your postman. Again I apologise for the inconvenience caused with this delivery.

Hayley Brown, 30.08.2021 18:42

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Ordered daily contact lenses

Ordered daily contact lenses. They came the next day. They are such value for money. One of the most comfortable contact lenses I have ever worn. Crystal aqua daily.

By from Unknown location on 27.08.2021 17:13

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Excellent service.

Excellent service.

By from Unknown location on 27.08.2021 16:58

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Excellent service!

Excellent service!! Five stars

By from Unknown location on 27.08.2021 14:15

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.