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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14159
4 stars:
791
3 stars:
272
2 stars:
170
1 stars:
284
based on 15676 customer reviews
4.8

Customer Reviews

Showing 3,451-3,500 of 15,676 items.
I have been using Contact Lenses Direct…

I have been using Contact Lenses Direct for years - fantastic service, quick delivery, easy to do repeat orders and a great value product. I tried a competitor once - won't make that mistake again!

By from Unknown location on 05.07.2020 18:54

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Once great service, now rubbish.

Used to order these lenses with free P&P and they would always come the next day. Now you have to spend £30+ and products arrive several days later, took 4 days last time. Will look for better distributor next time.

By from Unknown location on 05.07.2020 15:57

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Great

Best prices, fastest delivery..

By from Unknown location on 05.07.2020 13:48

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Quick delivery and good service

Quick delivery, perfect for emergency. No subscription required, like other websites, so no need to re-order. Good range of brands, from well-known ones to new ones. Recommended!

By from Unknown location on 05.07.2020 10:12

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Contacts arrived quickly yet on wearing…

Contacts arrived quickly yet on wearing them I can't actually see! Not sure the prescription is correct or if it's down to the quality.

By from Unknown location on 04.07.2020 18:30

Company replied:

Hello LA, I am pleased your order arrived quickly. It is unusual that you are unable to see using the lenses ordered. One of our customer support team will be in touch to discuss your order and get this resolved for you. I apologise for any inconvenience caused. Kind regards Hayley

, 04.07.2020 18:58

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Excellent service

Easy to navigate website and excellent delivery communication. I had to wait 7 days for delivery but that is OK as it was not a standard prescription. It was packed in an unusually large box considering the size of the lenses and solution but it didn't affect the delivery.

By from Unknown location on 04.07.2020 17:10

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Wonderful!

I've been using contactlenses.co.uk since 2008 to buy very affordable and high quality contact lenses. Compared to what my opticians would charge me per month, this was extremely amazing and I could save so much money. I usually go for Crystal Aqua Dailies because the lenses feel comfortable and last all day without feeling dry. Before Crystal I was using Daysoft Silk, Freshlook and I've tried their Crazy lenses too which was used at a convention. If you order more than £30 then you get free shipping in the UK. Dispatch has always been quick, and I would always receive my parcel within 2-3 working days. 5/5.

By from Unknown location on 04.07.2020 16:44

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Good product for the price

Good product for the price. Really comfy

By from Unknown location on 04.07.2020 15:16

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Excellent service

Excellent service

By from Unknown location on 04.07.2020 15:06

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Brilliant and fast

Brilliant and fast

By from Unknown location on 04.07.2020 14:45

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Great service and always quick delivery.

Great service and always quick delivery.

By from Unknown location on 04.07.2020 14:25

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Fast and hassle free

Fast and hassle free

By from Unknown location on 03.07.2020 17:51

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Comfort doesn’t have to cost the Earth

Comfortable lenses at a fraction of the price... will definitely be buying again

By from Unknown location on 03.07.2020 15:48

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Quick delivery and a good price!

Quick delivery and a good price!

By from Unknown location on 03.07.2020 14:39

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Absolutely brilliant I want some more

Absolutely brilliant I want some more

By from Unknown location on 03.07.2020 14:10

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Excellent service

Excellent service - quick and faultless.

By from Unknown location on 03.07.2020 14:06

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5 stars

Have used this website for years always great and so fast!

By from Unknown location on 03.07.2020 14:02

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I have used this company for a long…

I have used this company for a long time. Excellent service always

By from Unknown location on 03.07.2020 13:54

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Great service

Great prices. Super fast delivery

By from Unknown location on 03.07.2020 13:49

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Great prices and super quick delivery

Great prices and super quick delivery, even under lockdown.

By from Unknown location on 03.07.2020 12:59

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Brilliant service

Brilliant service ,quick delivery, have used for years now and never let me down.

By from Unknown location on 02.07.2020 13:50

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excellent service !

excellent service !

By from Unknown location on 01.07.2020 15:30

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This company have just got it right 😊

I wouldn't use any other company.First class service, immediate delivery and very reasonable. Well done 😊

By from Unknown location on 30.06.2020 19:20

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Quick hassle free service

Quick hassle free service Highly recommend using this company again

By from Unknown location on 30.06.2020 15:42

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I've been ordering for years and never…

I've been ordering for years and never looked elsewhere as they always have what I want and from time of ordering to delivery is always on point. If something is out of stock I am promptly updated and if there has been any problems, I receive a phone call to chat through solutions (only happened once!)

By from Unknown location on 30.06.2020 14:57

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Great prices

Great prices, great service. Never had an issue with my contacts.

By from Unknown location on 29.06.2020 11:27

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Always an excellent service.

Always an excellent service.

By from Unknown location on 29.06.2020 11:21

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Fast delivery and quality contact…

Fast delivery and quality contact lenses.I’ve been using contact lenses from more than twenty years now and I have to say that these are the same quality as the expensive one( I’m using Crystal monthly contact lenses).

By from Unknown location on 28.06.2020 19:13

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EXCELLENT!

I always order my lenses from Contactlenses.co.uk and each time they arrive very quickly. I wouldn't place an order with anyone else! Thank you from a very satisfied customer.

By from Unknown location on 28.06.2020 16:17

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Quick and efficient service.

Quick and efficient service, thank you.

By from Unknown location on 28.06.2020 15:46

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Brilliant service

Brilliant service, brill brilliant price. Nothing else to say

By from Unknown location on 27.06.2020 13:51

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Always efficient and reliable

Always efficient and reliable

By from Unknown location on 27.06.2020 13:49

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I have been purchasing my contact…

I have been purchasing my contact lenses for a few years now and have to say that I am really happy with the service and the quality of the lenses. I know from the moment I place my order when delivery will be made.

By from Unknown location on 27.06.2020 13:02

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Efficient and great value

I've been using this company for years. Speedy service and great value for money. I had to take one star off for them increasing the minimum spend to get free postage. This means that the packages now don't fit through my letter box.

By from Unknown location on 27.06.2020 08:44

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Excellent service and extremely quick…

Excellent service and extremely quick delivery thank you!!

By from Unknown location on 26.06.2020 14:42

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Absolutely brilliant lenses!

Absolutely brilliant lenses,They are comfortable and I have better vision in these than my usual lenses which are twice the price! I’ve been using them for two weeks now and these will now be my usual lenses, so pleased with them

By from Unknown location on 25.06.2020 22:33

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Brilliant company!..Have used for many…

Brilliant company!..Have used for many years. Very efficient and reliable even through lockdown.

By from Unknown location on 25.06.2020 14:13

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Very fast delivery and great value

Very fast delivery and great value, does what it says on the webb page.

By from Unknown location on 25.06.2020 10:31

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Brilliant!!!

Brilliant!!!

By from Unknown location on 22.06.2020 17:47

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Excellent and efficient!

Excellent and efficient!

By from Unknown location on 22.06.2020 09:01

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Excellent service

Excellent service. Thank you.

By from Unknown location on 22.06.2020 08:30

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Best online shop for contact lenses

I have never had a late delivery with this service, package was always secure, no problems with mixed up orders or wrong contact lense delivery. Customer service is amazing, all the emails keep you up to date and the site is very easy to use with wide range of contact lenses. I found the ones that fit my eyes perfectly and don't give me irritation where every single one that specsavers recommended made my eyes irritated, red and watery. Been using this site for past 2-3 years and I can recommend it to anyone that is looking to buy contact lenses and get them quickly and securely this is a place for you.

By from Unknown location on 22.06.2020 06:31

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Excellent Supplier

I have used this firm for a number of years, and they have always provided an excellent, and speedy, Service

By from Unknown location on 21.06.2020 14:47

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Product good

Product good, very quick delivery.

By from Unknown location on 20.06.2020 16:45

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contact lenses

I feel good, thank you!

By from Unknown location on 20.06.2020 15:35

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Very easy ordering

Very easy ordering. Very quick delivery.

By from Unknown location on 20.06.2020 10:51

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These are REALLY bad

These are REALLY bad! I have wasted more than half of these, because they are such poor quality. Sometimes you put it in your eye, blink, and it immediately moves up and wedges itself under your eyelids. I have been really scared it would lodge itself behind my eyeballs. The other half of the time, you put it on and it begins scratching you intensely immediately. Or it bends as soon as you take it out the pack, and doesn't stay on your eyes. I only bought from them, because my regular supplier closed their factory. Thank God I can buy from my regular supplier again. This was a complete waste of money. Edit: They also said someone from customer service will get in touch with me, but I heard nothing back from them. I do not believe this to be a good company at all from my experience.

By from Unknown location on 20.06.2020 09:42

Company replied:

Hello Lola, Thank you for taking the time to review our services. I am sorry to hear the product you ordered is not suitable for you. One of our customer support team will be in touch to resolve this for you. Apologies again and for any inconvenience caused. Kind regards Hayley Edited 25.6 I am sorry you have not received our emails. and that this experience has blemished the service we had previously provided you since 2015. We had asked you to contact us regarding making a return for a full refund. However to avoid any further delays a refund has been issued and we do not require the lenses to be returned. Apologies again, Kind regards Hayley

, 25.06.2020 16:42

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Excellent service

Excellent service, always quick and correct, in fact probably the best service of any internet company I’ve ever used.

By from Unknown location on 19.06.2020 15:07

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Amazing Lenses and Customer Service!

I used to order the DaySoft lenses but when their company closed during COVID-19, I had to look elsewhere. I came upon Contactlensesplus and thought I would give them a try. They recommended the Crystal Aqua Dailies as a good alternative to the DaySoft Silk lenses I used before. The team at Contact Lenses Plus is amazing! My order was so large (year supply) that we had to split it into two shipments. The first shipment arrived with no issues but the second shipment got delayed. I thought the second shipment was lost, so Danielle sent a replacement. I ended up getting the replacement AND the second shipment. Through the whole process Danielle and the customer service team were responsive, helpful, kind, and just a pleasure to work with. Not only was the customer service excellent, the lenses are much more comfortable than the DaySoft lenses. I will now only be using this company for my contact lense needs going forward. I could not be happier for the value, quality, and wonderful customer service. Thank you so much Danielle and the Customer Care Team! You guys rock!

By from Unknown location on 19.06.2020 14:38

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I been used them for several years and…

I been used them for several years and never had problems.

By from Unknown location on 17.06.2020 07:41

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.