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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14187
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15706 customer reviews
4.8

Customer Reviews

Showing 4,151-4,200 of 15,706 items.
The website was easy to navigate

The website was easy to navigate, the lenses arrived in good time and are comfortable to wear.

By from Unknown location on 06.01.2020 20:59

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Received in excellent time on New…

Received in excellent time on New Year’s Eve Thank yiu

By from Unknown location on 06.01.2020 19:23

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Excellent service!

easy and quick. the service exceeded my expectations. will use it again for all my future orders!

By from Unknown location on 06.01.2020 16:48

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I am satisfied the product what I used…

I am satisfied the product what I used to order. But I was not satisfied at all about the handle if my complain about the delivery. I paid extra cost for the 1 St class, but I got it late. And the customer service was not helpful at all.

By from Unknown location on 06.01.2020 16:25

Company replied:

Hello Agnes, Thank you for your feedback. I apologise that your order did not arrive as quickly as usual. We estimate first class delivery can take between 1-3 days for delivery, however this can be a little longer when ordering over the Christmas period. I can see you ordered in between Christmas and New Year which will have been the reason for the slightly longer delivery times. I hope you were not inconvenienced by this, Kind regards Hayley

, 07.01.2020 12:58

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Quick and accurate service!

Quick and accurate service!

By from Unknown location on 06.01.2020 16:20

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Excellent service at a great price.

Excellent service at a great price.

By from Unknown location on 06.01.2020 16:20

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Always very reliable

Always very reliable. No complaints after 10 years of using them.

By from Unknown location on 06.01.2020 16:18

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Easy online ordering and speedy…

Easy online ordering and speedy delivery. The lenses that I ordered are half the price but the same quality as 1 day Acuvue Moist. I am very pleased and will co your to buy these lenses.

By from Unknown location on 03.01.2020 16:03

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Worn contacts for 37 years

Worn contacts for 37 years. These Lenses are value for money I am happy with them.

By from Unknown location on 03.01.2020 11:01

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Arrived quickly and great service as…

Arrived quickly and great service as usual

By from Unknown location on 03.01.2020 10:52

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always an efficient and reliable service

always an efficient and reliable service

By from Unknown location on 03.01.2020 10:39

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Fantastic customer care team

I always order my lenses from this online retailer but recently my order went missing I emailed customer care team and advised them of not receiving my order and they were so efficient and helpful they went ahead and sent a new order free of charge as good will, even though it was the Christmas period and probably a busy time for sending out orders they made sure they dealt with my issue, and I was very pleased with a new order being sent to replace the one that went missing, I would strongly recommend contactlenses.co.uk as delivery is normally next day and contact lenses are are much cheaper than buying from high street opticians.

By from Unknown location on 01.01.2020 02:16

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Spot on

Spot on, as usual. Thanks

By from Unknown location on 31.12.2019 15:13

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Happy customer

Good price's, quality,fast delivery

By from Unknown location on 31.12.2019 10:00

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Convenient and reliable.

Clear and straightforward ordering process. Value for money and prompt delivery.

By from Unknown location on 31.12.2019 07:35

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Fantastic dispatch times

Easy to order .... brilliant order info / despatch time’s ..... even saved my Xmas and managed to dispatch & get my lenses delivered to me Xmas eve (didn’t order till late 22/12) ! Can not say enough good things about contactlenses.co.uk!

By from Unknown location on 30.12.2019 19:50

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Excellent service.

Excellent service. I order on-line on repeat and usually my order comes 2 days later. Gives confidence to know if I forget to order, I know I can go on-line and get my lenses quickly.

By from Unknown location on 30.12.2019 16:28

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Really good first impression

Really good first impression, good packaging, good delivery ✅

By from Unknown location on 30.12.2019 16:19

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I used to order from them... never again!

I used to order regularly from them, until I found another site. I most recently decided to order from them again. Unfortunately it was an awful experience and I won't be recommending them to any of my friends and family again. I accidentally ordered my contacts to my old address which I understand they cannot recall as it had been despatched, but I went to extra lengths to go back to my old address find the parcel, spoke to the concierge and old colleagues to find it, to no avail. There is absolutely no sign of the parcel. I've contacted them twice about a possible refund or sending me a replacement in goodwill, but I've been met with terrible customer service with no empathy whatsoever. I'm disappointed with contactlenses.co.uk and have lost all my confidence in them. It's a shame that I've had to resort to leaving this review to prevent others from meeting the same issues I encountered.

By from Unknown location on 29.12.2019 21:02

Company replied:

Hello Florence, Thank you for taking the time to review our services. I apologise again for the inconvenience caused by your order being sent to your address used on your last order with us 2 years ago. It is regretful that the order has not reached the address or yet been returned to us, however as explained to you once the order is returned we will contact you to arrange a refund. I am sorry that the decision we made to not resend or replace your order due to the wrong address being entered was not the resolution you were hoping for. Once returned, we will contact you to arrange the refund you require. Kind regards Hayley

, 30.12.2019 18:50

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Delivery time was fantastic and lenses…

Delivery time was fantastic and lenses were the right one's as usual. Ordering was easy Happy customer

By from Unknown location on 28.12.2019 18:01

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Geeat prices - products and products excellent delivery times

Always great products with excellent delivery times, been using this company for years and never once had a problem, great company and products.

By from Unknown location on 28.12.2019 00:41

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Contact lences quality is not good any…

Contact lences quality is not good any more Cant see properly far distance with these contact lences even I checked my eyes regular basis.

By from Unknown location on 27.12.2019 12:31

Company replied:

Hello Tahzeem, Thank you for your review. I am sorry that your lenses appear to not be working for you. One of our team will be in touch shortly to resolve this for you, Kind regards Hayley

, 30.12.2019 18:44

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Monthly lenses are so fragile they don't last a week.

This company used to provide great quality contact lenses at unbeatable prices. That's why I bought contact lenses from them for almost ten years. The price has gone up over time and the quality of lenses recently have gotten beyond a joke. Monthly lenses are so fragile that you'll be lucky to get them to last a week. It was confirmed by the company that they have recently changed the type of lens that they had been supplying, without changing the name. Bait and switching a product that I had come to rely on for years with a cheap, inferior alternative. These guys used to provide the best value for money in contact lenses. Now they've been surpassed by online competitors.

By from Unknown location on 27.12.2019 11:07

Company replied:

Hi Liam, Thank you for being a customer of Contactlenses.co.uk and I am really sorry to hear you have been unhappy with the quality of the lenses in your last order. We want every customer to be happy with their purchase and we will be in contact to get this resolved for you. Kind regards, Sophie ~~~~~~~~~ Hello Liam, We have noticed you have amended your original review, thank you for giving us the opportunity to reply to you regarding this. Crystal Monthly had recently been upgraded to a new material which has made the lens thinner and more comfortable, but a small percentage of customers find difficult to handle and therefore on occasions not lasting wearers as long as expected. As we are now aware of this we are looking into an alternative replacement lens we are sure will have all the advantages of a great material, but with much better handling properties. Your lens order has been refunded as requested in December. Apologies again and thank you for providing us with feedback. Kind regards Hayley

, 30.01.2020 19:00

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I didn’t get any update on my order…

I didn’t get any update on my order Tracking no. RZ890413375GB. Worst tracking

By from Unknown location on 26.12.2019 17:06

Company replied:

Hi Kayalvizhi, Thanks for your order. I am sorry that there have not been any further updates when tracking your order. Due to the holidays in the UK orders are taking a little longer than usual to arrive. Your order is on the way to you and our customer support team has already been in contact with you to provide further information. Kind regards, Sophie

, 27.12.2019 13:10

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As always my correct order arrived…

As always my correct order arrived safely , ahead of time . I never have any hesitation in using this site .

By from Unknown location on 26.12.2019 09:46

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Affordable, no hassle, great lenses.

Package arrived swiftly after ordering it. There was a good selection of contact lenses and also gave me confidence as a first time online buyer on what lenses I wanted. I would continue to use this service for buying my contact lenses in the future.

By from Unknown location on 25.12.2019 20:09

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Love the service and the speed of…

Love the service and the speed of delivery and the quality

By from Unknown location on 25.12.2019 16:23

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Superfast delivery

Superfast delivery

By from Unknown location on 25.12.2019 16:17

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I have always had excellent service…

I have always had excellent service from this company.I prefer to telephone my order and have always found the operatives exceptionally helpful and polite.My lenses normally arrive the next day, very reliable

By from Unknown location on 23.12.2019 23:04

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Great service

Great service, great products and prices are good too!

By from Unknown location on 23.12.2019 20:24

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Quick delivery and fantastic value for…

Quick delivery and fantastic value for money. My eyes get very dry and these lenses are the most comfortable I’ve had in a long time.

By from Unknown location on 23.12.2019 18:58

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Will buy from them again

Fast delivery. High quality contact lenses with good prices.

By from Unknown location on 23.12.2019 18:09

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Brilliant service as always -

Brilliant service as always -

By from Unknown location on 23.12.2019 17:09

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Amazing service and Price

Amazing service, contact lenses are great and great price

By from Unknown location on 23.12.2019 16:31

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On time and products have always been…

On time and products have always been received in good condition.

By from Unknown location on 23.12.2019 16:19

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Great seller!

Great seller!

By from Unknown location on 23.12.2019 11:48

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I have not ordered yet

I have not ordered yet. Just wondering if anyone from the US has ordered and could share their experience?

By from Unknown location on 22.12.2019 14:42

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Quick fast service all for a fantastic…

Quick fast service all for a fantastic price.

By from Unknown location on 21.12.2019 20:32

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Always a quick delivery

Always a quick delivery. Reordering in their website is easy and convenient. Would recommend them to everyone.

By from Unknown location on 21.12.2019 20:02

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Unnecessary grief!!

Up until now I have been a happy customer.. But the grief I have had because they decided to send my lenses in a non letterbox friendly package... WHY!!.. 5 days and 3 attempts to collect from our useless royal mail depot have left me deciding its easier to pay a bit extra and use my opticians. Really, really pi.... ed off!!

By from Unknown location on 21.12.2019 09:01

Company replied:

Hi Martyn, Thanks for your feedback and I am so sorry that on this occasion your order was not posted through the letterbox. Also that it was difficult for you to collect the order from the depot. We've emailed you about this to discuss it further. Apologies again for the inconvenience this has caused. Kind regards, Sophie

, 24.12.2019 10:44

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Disappointed

I bought 4 different types of lenses and none of them are comfortable. The quality of lenses is not the same as before. Very disappointed

By from Unknown location on 20.12.2019 18:21

Company replied:

Hi Fahmida, Thank you for being a customer and for taking the time to leave feedback. Sorry to hear that you are unhappy with the lenses you have purchased from us. Our customer service team will be in contact with you to discuss this further as we want all of our customers to be happy with their purchases. Kind regards, Sophie

, 24.12.2019 10:55

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Order received very next day

Order received very next day. Excellent customer service.

By from Unknown location on 20.12.2019 15:35

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Easy to order

Easy to order, fast uncomplicated delivery

By from Unknown location on 20.12.2019 13:19

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Great value

Great value. Half the price of my normal lenses and no difference so will be ordering again. Speedy delivery too thanks!!!

By from Unknown location on 20.12.2019 06:17

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Easy ordering and fast delivery

Easy ordering and fast delivery. Great lenses at fantastic prices. Customer service kept me informed of my order status every step of the way.

By from Unknown location on 19.12.2019 23:11

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Brilliant service every time

Brilliant service every time. Quick and efficient and always correct. Have been a customer for several years.

By from Unknown location on 19.12.2019 18:45

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Prompt efficient service.

These guys deliver the next day nearly without fail and the lenses come in good packaging.

By from Unknown location on 19.12.2019 15:57

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Fantastic service as always

Fantastic service as always. Ordered and delivered in under 48 hours.

By from Unknown location on 19.12.2019 15:42

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Superquick delivery

Superquick delivery, comfortable contact lenses

By from Unknown location on 19.12.2019 14:11

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Very pleased

Very pleased. Easy to use site, excellent price, top delivery.

By from Unknown location on 19.12.2019 07:18

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.