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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14185
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15704 customer reviews
4.8

Customer Reviews

Showing 401-450 of 15,704 items.
Great service

Great service. Easy online order process and superfast delivery. Great value to.

By from Unknown location on 02.10.2023 08:56

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Easy and prices are good

Easy and prices are good

By from Unknown location on 30.09.2023 16:33

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Lenses were fine

"Lenses were fine. But do you have any idea how many companies email me after I buy from them asking me ""How did we do?"" etc? ALL OF THEM!! It's mild collective harassment on the part of marketing convention. it's called 'Relationship Marketing', but you're not doing it for my benefit, it's to keep you in my thoughts. But it's not a good way to build a relationship. And it's not necessary, anyway. When I need lenses I buy them from you! 'Til then, stop interrupting my day! ;-)"

By from Unknown location on 29.09.2023 20:47

Company replied:

Hello James, Thank you for your feedback. I am sorry that our requesting for feedback had negatively interupted your day. We encourage customers to review our services to help other customers make a decision on ordering from us. One of our team will be in touch to direct you on how to amend your marketing and communcations preferences via your online account. Apologies again, Kind regards Hayley

Hayley Brown, 02.10.2023 17:37

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Stocks are back, service back to normal

Stocks are back finally and fulfilment of my order could not have been quicker. And thanks for the discount too that was given for previous mishaps! Things like that make a huge difference and they are what keep customers happy.

By from Unknown location on 29.09.2023 19:37

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All good

All good, cheaper lenses all cracking for the price.

By from Unknown location on 27.09.2023 15:57

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Prices up, but still competitive

Although the prices have gone up by way more than inflation, they still seem to be the most competitive......At least, in the searches that I have managed to conduct so far. Delivered on time, as always.

By from Unknown location on 27.09.2023 15:00

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Not had my usual crystal hydro lenses…

Not had my usual crystal hydro lenses in stock for months, at least not the correct strength. I've had to go for a much more expensive option.

By from Unknown location on 26.09.2023 21:29

Company replied:

Hi Claire, Thank you for your feedback. I apologise that your usual brand / power of lens has not been available. We have experienced some distribution and import issues over the last few months which we have been working hard to rectify. Your most recent order had been reduced in value to compensate you for the more expensive lens. We hope these lenses will be back to our usual levels of stock shortly. Apologies again. Kind regards Hayley

Hayley Brown, 06.10.2023 11:48

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Fast and efficient service

Fast and efficient service. Lenses delivered were exactly as described. Good price too.

By from Unknown location on 26.09.2023 18:37

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Good pricing and prompt delivery

Good pricing and prompt delivery, what more can you ask. Well done 👏

By from Unknown location on 23.09.2023 14:31

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Quick service…

Quick to reorder and dispatch and delivery very quick

By from Unknown location on 23.09.2023 02:18

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Contact lenses online order works just…

Contact lenses online order works just as it should - I got what I ordered and without delay

By from Unknown location on 19.09.2023 17:14

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So happy that I stopped my boot contact lens scheme

So happy that I stopped my boots contact lens scheme membership and decide to buy from Contectlenses.co.uk. I have halved my monthly bill !! Products are fantastic and posted same day and they can remined you monthly, bi monthly etc to re order. Can`t recommend enough :-)

By from Unknown location on 19.09.2023 16:50

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Reliable source

Very quick transaction

By from Unknown location on 18.09.2023 17:41

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Used you for 10 years

Used you for 10 years However I was promised vouchers and never got them

By from Unknown location on 16.09.2023 18:45

Company replied:

Hello Zac, Thank you for your review and your loyalty over the last 10 years. I am sorry your discount email did not reach you. I have asked for our support team to contact you and arrange these for you. Apologies again, Kind regards Hayley

Hayley Brown, 18.09.2023 12:26

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Always excellent value and quick…

Always excellent value and quick delivery times

By from Unknown location on 16.09.2023 18:21

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Wonderful

Wonderful service as always

By from Unknown location on 16.09.2023 16:35

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Delivered on time

Delivered on time, a star has been knocked off because the company seems to have had a lot of logistic and procurement issues with contact lenses frequently out of stock for months at a time. This is very recent (in the last year) and I'm sure there are reasons beyond control but obviously with medical products it causes real problems. I am -10 and very active, wearing my glasses for daily activities isn't tenable and with eyesight this bad I need reliable sources of contact lenses!

By from Unknown location on 16.09.2023 16:07

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Why go anywhere else?

Inexpensive, comfortable and quick for delivery. Why go anywhere else.

By from Unknown location on 15.09.2023 17:28

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Soft lenses order

Helpful and prompt delivery as always. Good prices.

By from Unknown location on 15.09.2023 16:00

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Misleading customers

"Misleading customers. Selling stuff they do not have making people WAIT. I ordered lenses that I needed to take with me on holiday. It said ""delivery 1-3 working days"". Waiting for 4 days - nothing. Then logged back in to check and it turned out this info ONLY AFTER THEY ARE IN STOCK. So WHY DO YOU WRITE DELIVERY IN 1-3 DAYS? You need to write delivery in 1-3 days + how many days we are going to wait to get them ordered for you. Hate businesses that SELL WHAT THEY DO NOT HAVE. If they did show them out of stock I would have ordered somewhere else, and got them on time. Hateful cheaters just willing to get money and not willing to provide service."

By from Unknown location on 15.09.2023 07:48

Company replied:

Contactlenses have asked reviewer for confirmed order details.

Hayley Brown, 02.10.2023 17:33

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Good quality and quick delivery

Good quality contact lenses Very quick delivery I've been ordering from Contactlenses.co.uk for a few years, and I have always been happy with the product and the service.

By from Unknown location on 13.09.2023 17:27

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Great service

Great service, the contact lenses I get regularly are brilliant.

By from Unknown location on 13.09.2023 12:15

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Good prices as usual

Good prices as usual, very quick delivery. Will continue to keep ordering from you.

By from Unknown location on 12.09.2023 19:38

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As always great customer service and…

As always great customer service and delivery. Haven't faield me in years! Thank you.

By from Unknown location on 12.09.2023 18:29

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Good customer service

Good customer service. I'm glad they are back in service.

By from Unknown location on 12.09.2023 16:29

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Great products even better service

I've been buying from contactlenses.co.uk for over 10 years. I branched out and tried 2 other sites recently when my usual products were out of stock and I've come running straight back! The products they offer are great quality and best value and on top of that, in the whole time I've been buying lenses I've had to contact customer services maybe 3 or 4 times and every time they have been so helpful. I wouldn't go anywhere else and would highly recommend to anyone!

By from Unknown location on 12.09.2023 08:37

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Excellent service

A cost effective and quick service every time

By from Unknown location on 11.09.2023 15:54

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GREAT COMPANY, GOOD CUSTOMER SERVICE

I always get my lens solutions and my disposable contact lenses from this company. I have done so for a few years now. I have always found them to be very professional. I get my delivery pretty quickly most times and the items are well packaged. My only gripe this time - and this isn't contactlenses.co.uk's fault - but I wasn't able to purchase my lens solution as a twin pack. I like to do this, as it works out a bit cheaper than buying the bottles individually. I think Alcon (who makes it) has decided to discontinue the Twin Packs for some reason. Grrrrgghhh. This is clearly not this company's fault though - I have been really happy with them. Their customer service is very good too, as when I contacted them regarding an order, they were very helpful.

By from Unknown location on 11.09.2023 12:08

Company replied:

Hi Boo, Thank you for your feedback. I am sorry you have been unable to order the twinpack. A few months ago, there was stock issues and they only had singles which we purchased and sold instead. Our support team will look into the supply issues and see if the twinpacks are available again. They will be in touch with an update. Kind regards Hayley

Hayley Brown, 11.09.2023 16:33

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Easy to use website and informative

Easy to use website and informative. Contact lenses at a good price with quick delivery. Have used this website for many years and will continue to use it.

By from Unknown location on 10.09.2023 15:54

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Easy to order (use re-order function)

Easy to order (use re-order function), cost is farily reasonable, very quick, regular updates on the despatch and delivery ETA etc.

By from Unknown location on 08.09.2023 19:07

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Order process straightforward

Order process straightforward, fast delivery. Great quality.

By from Unknown location on 08.09.2023 18:42

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Placed my order in plenty of time to…

Placed my order in plenty of time to arrive while I was home, including expected dispatch etc and then had to chase them as no contact from your company

By from Unknown location on 08.09.2023 18:10

Company replied:

Hello Esther Thank you for your feedback. I am sorry your order was not sent on time. I can see you have spoken to our team who explained there was an issue with stock allocation between our despatch centres and your order did not get allocated to either one. Apologies for this and the error has been rectified. At the time of your discussion I can see we sent your order on a priority delivery and sent you a complimentary discount. I hope this has helped resolve the matter. Kind regards Hayley

Hayley Brown, 18.09.2023 12:34

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They delivered the ordered contact…

They delivered the ordered contact lenses quicker than I thought possible. A very happy customer

By from Unknown location on 08.09.2023 16:51

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I got them very quickly

I got them very quickly

By from Unknown location on 07.09.2023 15:48

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10% increase in cost

Feel a 10% increase on cost of my usual order is too much even with inflation.Was £47 in May.Now is £57.Still cheaper than most but would question reasoning for increase.

By from Unknown location on 06.09.2023 17:28

Company replied:

Hello Ray, Thank you for your feedback. It is regretful that prices have had to be increased and that you have been affected by these. Over the years we have had the Crystal brand, we have held off prices rises and then, only increased these by 10p every time we did. It is unfortunate that recently prices to us have been on the rise and that we were unable to hold off passing on some of these to our customers. Apologies again that you have been affected by our prices increases. We really appreciate your continued custom. Kind regards Hayley

Hayley Brown, 11.09.2023 16:28

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Excellent experience

Excellent experience with contactlense.co.uk. Crystal Contacts that I purchased are excellent and great value for money.

By from Unknown location on 05.09.2023 19:59

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My contact lenses arrived very prompt…

My contact lenses arrived very prompt and I have worn 3 pair and unlike other I have tried they have been a perfect fit.

By from Unknown location on 05.09.2023 18:34

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Timely delivery and value for money

Timely delivery and value for money

By from Unknown location on 05.09.2023 17:14

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Fast efficient service lens arrived…

Fast efficient service lens arrived within 3 days of placing the order for my lenses

By from Unknown location on 05.09.2023 15:57

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Great product

Great product

By from Unknown location on 05.09.2023 15:47

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Always a great experience

Great company always arrives within a couple of days great service great product

By from Unknown location on 04.09.2023 19:09

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Great company.

Great company. I've ordered wrong contact lenses, my mistake and in only one day the right contact lenses arrived at home. I'll use the company from now on for my orders. Thank you!

By from Unknown location on 22.08.2023 15:50

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Ive been waiting for my order since the…03/07/2023

Ive been waiting for my order since the 03/07/2023. I hope we can get this resolved as been with this company for a long time now and never had any problems.

By from Unknown location on 07.08.2023 17:21

Company replied:

Hello Jane, Thank you for getting in touch. I can see that your order left our despatch centre on the 21st July so should have arrived before now. Our support team confirmed this with you on the 7th August when you made the enquiry, and also confirmed the order had been delivered at your address on the 22nd August. I hope this has now been resolved for you. Apologies again and thank you for ordering with us. Kind regards Hayley

Hayley Brown, 16.08.2023 11:21

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No stock

I've used this company for a few years now to buy my contacts. They've always been really good. Up until now, the only negative experiences I've had have been when I've bought cheaper lenses that irritated my eyes, and that's my fault. Most of their lenses have been great quality and I wear them for really long days with no problems. But recently everything's out of stock! Even coloured lenses. Not great when you've run out and need them quickly. I'm having to reuse my daily disposable lenses now so will have to buy somewhere else this time which is a shame.

By from Unknown location on 07.08.2023 11:34

Company replied:

Hello. Thank you for your feedback. I am sorry that our popular Crystal brand has not been available. We have been working hard to keep up with the demand and hope to have some of the brand available within a week or 2. I have asked that our support team contact you when we can create an order for you if this will help? Apologies again and thanks for your continued support. Kind regards Hayley

Hayley Brown, 16.08.2023 11:36

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Appalling

This company has gone from great to appalling, don't trust your money here, they have let me down badly over the last few months so I will be switching my business elsewhere having used them for over 10 years, absolutely disgraceful

By from Unknown location on 20.07.2023 18:24

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:02

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Been using this company for nearly a decade

As you can see on a lot of the below reviews people (including myself) have been using this company for nearly a decade with out any problems at all. I have used this company for a LONG time without one single problem, very very quick shipping and reasonable costs. Yes my most recent order has been delayed but isn't everything at the moment? If you have used a company for nearly a decade they must have been doing something right. The below one star reviews are unfair I have received regular updates since making my order. Yes it's not ideal that it has taken longer than usual but again this is the first ever time there has been a delay.

By from Unknown location on 20.07.2023 16:08

Company replied:

Hello Rachel, THANK YOU so much for your positive review considering the circumstances. We would like to apologise profusely for the delays you, along with others have experienced recently. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:07

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A company in trouble that don't have the honesty to stop taking people's money.

Ordered from them, after they had started having problems (I hadn't realised and they hadn't got the honesty to stop receiving orders that they couldn't fulfil). I get regular emails promising me at some point I'll receive my order. Today I've asked for a refund, I went to a rival and received my lenses within 2 days.

By from Unknown location on 19.07.2023 11:49

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:02

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Huge delays

Very few lenses in stock. Went ahead and ordered different ones. After a week I still hadn’t received anything. Checked and currently dispatch taking over a week from ordering. Surely they need to make this a banner on top of the front page of their website? Emailed to cancel only to be told emails taking three days to reply to. Ordered from Lenstore and received the next day

By from Unknown location on 19.07.2023 10:17

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:03

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Something has gone very wrong lately...

Something has gone very wrong lately. If you filter these reviews by the most recent, you'll see I'm not alone in my dissatisfaction. I'm sure I'll get the same 'copy & pase' reply that all of the other reviews are getting but I'm writing this to help potential customers avoid disappointment - At least until they have sorted their issues out. I've had to resort to wearing my glasses for a week, after running out of lenses which has been a pain. Order placed weeks ago and still no sign of it being sent. I called last week and I was told my order was being sent the following day. I gave them the benefit of the doubt, but my order was never sent. Further supply issues I believe? This has gone on for too long now so I've requested a refund and sourced a new supplier. A real shame after almost a decade or being a happy customer.

By from Unknown location on 19.07.2023 00:08

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:03

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Sadly seem to have gone very bad

Sadly seem to have gone bad. Have used successfully for many years, but have been waiting over a month for my order with constant promises of dispatch that are never met. I will need to request a refund and switch to an alternative supplier. Sad and disappointing after they had previously been so good

By from Unknown location on 18.07.2023 15:43

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:03

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.